tommy767
Topic Author
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

How Is Southwest?

Wed May 30, 2012 7:34 pm

I've never flown them before and I'm flying them out to LA from EWR for a job interview (via DEN outbound and MDW on the way back.) Have to admit, I'm not thrilled about not having IFE for a transcon but I hear they have excellent staff. Can anybody comment of how they are on transcons?
"KEEP CLIMBING" -- DELTA
 
B747forever
Posts: 12855
Joined: Mon May 21, 2007 9:50 pm

RE: How Is Southwest?

Wed May 30, 2012 8:45 pm

Quoting tommy767 (Thread starter):
I'm not thrilled about not having IFE for a transcon

Just a question, did you pick the cheapest option?
Work Hard, Fly Right
 
steex
Posts: 1321
Joined: Wed Jun 27, 2007 8:45 am

RE: How Is Southwest?

Wed May 30, 2012 9:10 pm

Quoting tommy767 (Thread starter):
I've never flown them before and I'm flying them out to LA from EWR for a job interview (via DEN outbound and MDW on the way back.) Have to admit, I'm not thrilled about not having IFE for a transcon but I hear they have excellent staff. Can anybody comment of how they are on transcons?

They're pretty much the same as anybody else would be for the routes you're taking. To be fair, you aren't flying transcons, so it's not reasonable to compare WN's offering to transcon service. WN's EWR-DEN-LAX isn't going to compare to what you'd have gotten on a JFK-LAX premium transcon service, but it's also not going to be much all that much different than what you'd get flying UA EWR-DEN-LAX, AA EWR-DFW-LAX, DL EWR-DTW-LAX, etc.
 
dc9northwest
Posts: 2142
Joined: Sun Feb 04, 2007 5:33 am

RE: How Is Southwest?

Wed May 30, 2012 9:25 pm

Quoting steex (Reply 2):
They're pretty much the same as anybody else would be for the routes you're taking. To be fair, you aren't flying transcons, so it's not reasonable to compare WN's offering to transcon service. WN's EWR-DEN-LAX isn't going to compare to what you'd have gotten on a JFK-LAX premium transcon service, but it's also not going to be much all that much different than what you'd get flying UA EWR-DEN-LAX, AA EWR-DFW-LAX, DL EWR-DTW-LAX, etc.

Pretty much agreed on all counts.

I generally don't fly WN, but I hear they're better than average for an American airline.
 
PITingres
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RE: How Is Southwest?

Thu May 31, 2012 12:35 am

Good seat pitch. I actually like the non-assigned seating better than assigned seats since I'm more likely to get what I want. FA's don't seem to be as goofy in general as they used to be (and I'm not sure if that is good or bad), but in my experience they are uniformly pleasant and efficient. Bring your own entertainment, or hope for a clear day out the window.

Overall, I agree that the experience isn't really all that different from any other airline, except maybe slightly better.
Fly, you fools! Fly!
 
WROORD
Posts: 665
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RE: How Is Southwest?

Thu May 31, 2012 12:38 am

You usually get a new or relatively new aircraft with leather seats. FA who do a stand up comedy over pa, free soft drinks and free bags. Boarding is much better when they started assigning numbers. No seats assigned. On time arrivals most of the time.
 
PI4EVER
Posts: 617
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RE: How Is Southwest?

Thu May 31, 2012 12:50 am

Tommy, this is a good airline, with good people to serve you. I understand you may be concerned about flying WN on a transcon in relation to time and distance. As noted by others, it is certainly no worse than most other US airlines you could fly in some fashion and routing to LAX. Just do a bit of homework and prep to smooth your journey....take adequate reading material and/or music to pass the time. Buy "Early Bird Check-in" to get priority boarding likely in the A group to choose your seat of choice.....and think ahead where do you want to sit....aisle or window? Westbound sit on the right hand side to avoid direct sunlight....left hand side on your return home. WN will offer you complimentary beverages and snacks (cookies and crackers not sandwiches) and consider purchasing a food item in the terminal based on time of day traveling. Their beer is cold and wine good for $5 a serving so plan on a "beverage of your choice" to highlight your brought on board food item. Seats are leather and pitch is generally 32" so a comfortable ride.
WN crews make the experience. Pilots have a tendency to be "jet jockeys" who will fly you safely and as on-time as operations permit. F/A's tend to be friendly and sometimes fun and wacky, but consistently very pleasant and professional. You may not be WOW'd or starstruck with their awesome performance, but they're great people who treat their customers well. Fellow passengers even seem to be a bit laid back and comfortable enjoying the flight as well so overall I feel from my experiences you'll be fine and really enjoy their style of service. I have flown direct "long haul" flights on WN from SEA-BNA-TPA, SFO-LAS-MCO and SAN-PHX-TPA in addition to routine 1 to 3 hour nonstops and their flights and service are equally comfortable as to most legacy airlines.
I like WN for one main reason. They consistenly deliver a friendly, on-time safe operation and I feel my business is appreciated. I have a lot to compare.....I am a Platinum on DL and fly enough to make a fair appraisal of any airline service. My airlines of choice are DL, WN and FL in that order.
You'll be treated well on WN. Good Luck and Best Wishes on your interview.
Thomas
watch what you want. you may get it.
 
AlnessW
Posts: 607
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RE: How Is Southwest?

Thu May 31, 2012 1:03 am

My answer to the OP's question of "How is Southwest" is this: It depends on who you ask.

Yes, WN offers open seating, goofy flight crews, and a folksy business model. Some say it's great and/or fun, others say it's annoying and/or unprofessional. It's really a matter of "To each their own."

I personally don't care for the WN product but that's no reason for others not to appreciate it. By all means, fly the airline you love! For me it's not WN.

Quoting WROORD (Reply 5):
Boarding is much better when they started assigning numbers. No seats assigned.

I've always found the process a bit silly. Come on, you'll assign me a place in LINE, but not onboard the aircraft?

Just my   
Good luck with the interview!
 
Cubsrule
Posts: 11373
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RE: How Is Southwest?

Thu May 31, 2012 2:02 am

One thing I'll add is that WN staff, almost without exception, will go out of their way to help you if you need it - it doesn't matter if you're a first time WN flier or a companion pass holder. Their business model has an employee empowerment and responsibility aspect to it that probably isn't discussed as often as it should be.

Quoting AlnessW (Reply 7):
goofy flight crews

How so? WN flight crews are probably more informative on average than, say, DL's, but I don't know that the number of bad jokes is appreciably different.

Quoting AlnessW (Reply 7):
a folksy business model. Some

What in the world does that mean?
I can't decide whether I miss the tulip or the bowling shoe more
 
AlnessW
Posts: 607
Joined: Wed Jun 16, 2010 8:23 pm

RE: How Is Southwest?

Thu May 31, 2012 3:01 am

Quoting Cubsrule (Reply 8):
One thing I'll add is that WN staff, almost without exception, will go out of their way to help you if you need it - it doesn't matter if you're a first time WN flier or a companion pass holder. Their business model has an employee empowerment and responsibility aspect to it that probably isn't discussed as often as it should be.

Interesting to know.

Quoting Cubsrule (Reply 8):
How so? WN flight crews are probably more informative on average than, say, DL's, but I don't know that the number of bad jokes is appreciably different.

Does singing, dancing, and comedy routines not qualify as "goofy" to you?

Quoting Cubsrule (Reply 8):
What in the world does that mean?

Take a look at Merriam Webster's definition and let me know if you agree:

http://www.merriam-webster.com/dictionary/folksy

"Informal, casual, or familiar in manner or style."
 
aklrno
Posts: 1164
Joined: Sat Dec 04, 2010 11:18 pm

RE: How Is Southwest?

Thu May 31, 2012 6:04 am

Quoting Cubsrule (Reply 8):
One thing I'll add is that WN staff, almost without exception, will go out of their way to help you if you need it - it doesn't matter if you're a first time WN flier or a companion pass holder. Their business model has an employee empowerment and responsibility aspect to it that probably isn't discussed as often as it should be.

My experience is that WN promises very little and delivers more than you expect, a recipe for happiness. I think they are the best US airline at resolving problems cheerfully and without trying to hit you for extra charges.

When I fly transcon on WN I take my iPad preloaded with a good book , the economist, crossword puzzles, and some TV shows ripped from a CD or DVD. That's the best IFE there is, the things I want to see or do.

EIther the night before or on the way to the airport I stop at a good supermarket or deli (Whole Foods is on my way to RNO) and pick up a sandwich, chips, fruit salad and whatever else looks good, then munch my way across the country. My food is usually better than a legacy carriers first class meal for a typical cost of $15 or 20 for the day. WN supplies the drinks and peanuts.

My brother in law has a great trick for avoiding a center seat passenger you might want to try. I presume you buy early bird boarding and get your favorite window or aisle seat. When someone you don't like the looks of eyes the center seat, start coughing. Nothing like some simulated lung disease to move them to the next row. I apparently look mean enough they just avoid me anyway.
 
PITingres
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RE: How Is Southwest?

Thu May 31, 2012 11:41 am

Quoting AlnessW (Reply 7):
Come on, you'll assign me a place in LINE, but not onboard the aircraft?

Exactly how I want it, I get to pick my seat, and the line assignment avoids the whole cattle call / rush to stand in line foolishness that used to happen.

Some people of course prefer a specific seat assignment and that's perfectly OK too. It's up to you.
Fly, you fools! Fly!
 
n92r03
Posts: 349
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RE: How Is Southwest?

Thu May 31, 2012 2:40 pm

Southwest is just fine. Charge your electronics ahead of time and buy a sandwich at the terminal. Like others have posted, the goofiness of the cabin crew has not been as prevalent in recent years. Personally, I'm not into the comedy routines, but that is just me. Most of the FA's are nice, but like anywhere you can run into the prima-donna every now and then.

You will most likely find the same "class" of people you will find traveling on any flight these days from the business professionals to the hygienically challenged.

Re seat choice, if I can't get the bulkhead or exit row, I usually head towards the back of the plane and then hope to get an open middle seat. However most flights recently have been packed.

Good luck on your interview.
 
tommy767
Topic Author
Posts: 4658
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RE: How Is Southwest?

Thu May 31, 2012 2:48 pm

Thank you for all your responses. Some great advice here. One more question, how is their change flight policy? They have me flying back from LAX at 6:30am and I was wondering if they do something like DL with same day confirmed for $50 bucks or is it like United which is $150.

Quoting B747forever (Reply 1):

They actually paid for the flight. There were cheaper options as well, but somehow they picked WN for the journey. Round trips out of JFK on United and Delta were $380 round trip. The one really good thing is since I'm flying out of EWR, I can leave my place in Warren and park at the airport for the day. No mass transit to LGA or JFK involved.

Quoting PI4EVER (Reply 6):
Just do a bit of homework and prep to smooth your journey....take adequate reading material and/or music to pass the time. Buy "Early Bird Check-in" to get priority boarding likely in the A group to choose your seat of choice.....and think ahead where do you want to sit....aisle or window?

A good friend of mine lived in Arkansas for a while (now back in NJ) and is an avid WN flier. He told me check in 24 hours before the flight so you can get priority in the group boarding. Is this true?

Quoting PI4EVER (Reply 6):
Their beer is cold and wine good for $5 a serving so plan on a "beverage of your choice" to highlight your brought on board food item. Seats are leather and pitch is generally 32" so a comfortable ride.

That same friend gave me 4 comp drink vouchers for my flight. I bought him a beer and told him if we'd ever fly DL together I'll get him into the sky club for $25 (plat AMEX card.)


Quoting PI4EVER (Reply 6):
I like WN for one main reason. They consistenly deliver a friendly, on-time safe operation and I feel my business is appreciated. I have a lot to compare.....I am a Platinum on DL and fly enough to make a fair appraisal of any airline service. My airlines of choice are DL, WN and FL in that order.
You'll be treated well on WN. Good Luck and Best Wishes on your interview.

Thank you very much Thomas. I hope it goes well and thanks for your insight. It will be fun to compare this experience to my recent Delta and United ones (the two airlines I fly most currently.)

Quoting aklrno (Reply 10):
When someone you don't like the looks of eyes the center seat, start coughing. Nothing like some simulated lung disease to move them to the next row. I apparently look mean enough they just avoid me anyway.

HAHA good trick! I'll remember this! Thanks!
"KEEP CLIMBING" -- DELTA
 
RamblinMan
Posts: 785
Joined: Sat Oct 09, 2010 3:57 pm

RE: How Is Southwest?

Thu May 31, 2012 3:10 pm

They don't take themselves too seriously or pretend you're enjoying the horror of modern domestic air travel. They get you there, as quickly as possible, so you can get on with your life.

The beer is cold and cheaper than on other airlines, and there are no RJs. 'nuff said.
 
jetblueguy22
Posts: 2509
Joined: Thu Nov 29, 2007 12:26 am

RE: How Is Southwest?

Thu May 31, 2012 3:31 pm

They're a pretty good airline. Comfortable seats for coach, no bag fees, free pop can. Not too shabby. Don't expect Emirates First. There is nothing that stands out that makes me love em or hate em.
Blue
All of the opinions stated above are mine and do not represent Airliners.net or my employer unless otherwise stated.
 
Cubsrule
Posts: 11373
Joined: Sat May 15, 2004 12:13 pm

RE: How Is Southwest?

Thu May 31, 2012 3:33 pm

Quoting tommy767 (Reply 13):
He told me check in 24 hours before the flight so you can get priority in the group boarding. Is this true?

Yes, or just buy early bird and forget about it. If you check in online at 24 hours, you'll probably be in A for your second flight, perhaps not for your first.

Quoting tommy767 (Reply 13):
One more question, how is their change flight policy?

Are you on a Wanna Get Away ticket or Anytime? On anytime, you can change for free. With Wanna Get Away, you'll pay the fare difference (which will be the difference between what you paid and an Anytime fare).

Quoting AlnessW (Reply 9):
Does singing, dancing, and comedy routines not qualify as "goofy" to you?

I've seen WN flight attendants do those things, but never flight crews.

Quoting AlnessW (Reply 9):
Take a look at Merriam Webster's definition and let me know if you agree:

If you're referring to employee dress code, I agree. I fly WN often and am not sure I can agree with respect to anything else.
I can't decide whether I miss the tulip or the bowling shoe more
 
AlnessW
Posts: 607
Joined: Wed Jun 16, 2010 8:23 pm

RE: How Is Southwest?

Thu May 31, 2012 4:46 pm

Quoting aklrno (Reply 10):
promises very little and delivers more than you expect


I disagree. At least in my experience, they promise very little and you get very little.

Quoting PITingres (Reply 11):
I get to pick my seat


... Which I prefer to reserve in advance:

Quoting PITingres (Reply 11):
Some people of course prefer a specific seat assignment and that's perfectly OK too. It's up to you.


  

Quoting n92r03 (Reply 12):
You will most likely find the same "class" of people you will find traveling on any flight these days from the business professionals to the hygienically challenged.


Really? I've noticed that WN flights are typically filled with backpackers, students, and families traveling on tight budgets.

Quoting RamblinMan (Reply 14):
They don't take themselves too seriously


   Which is why I don't like WN.

Quoting RamblinMan (Reply 14):
or pretend you're enjoying the horror of modern domestic air travel.


What is this supposed to mean?

Quoting RamblinMan (Reply 14):
They get you there, as quickly as possible


   Some describe WN as a "Greyhound bus" for this exact reason. But some folks just want a little more.

Quoting Cubsrule (Reply 16):
I've seen WN flight attendants do those things, but never flight crews.


Yes, sorry, I didn't specify correctly there. I meant to say FAs.

Quoting Cubsrule (Reply 16):
If you're referring to employee dress code, I agree. I fly WN often and am not sure I can agree with respect to anything else.


No, I'm referring to their business model.
 
Cubsrule
Posts: 11373
Joined: Sat May 15, 2004 12:13 pm

RE: How Is Southwest?

Thu May 31, 2012 6:28 pm

Quoting AlnessW (Reply 17):
Really? I've noticed that WN flights are typically filled with backpackers, students, and families traveling on tight budgets.

You must be flying WN to Florida or Vegas. Try a route like MDW-BWI or BNA-HOU.

Quoting AlnessW (Reply 17):
No, I'm referring to their business model.

Then you'll need to explain.
I can't decide whether I miss the tulip or the bowling shoe more
 
WROORD
Posts: 665
Joined: Sun Mar 15, 2009 5:36 pm

RE: How Is Southwest?

Fri Jun 01, 2012 12:32 am

Quoting AlnessW (Reply 7):
Quoting WROORD (Reply 5):Boarding is much better when they started assigning numbers. No seats assigned.
I've always found the process a bit silly. Come on, you'll assign me a place in LINE, but not onboard the aircraft?

This is why my wife refuses to fly with them.
 
AlnessW
Posts: 607
Joined: Wed Jun 16, 2010 8:23 pm

RE: How Is Southwest?

Fri Jun 01, 2012 2:22 am

Quoting Cubsrule (Reply 18):
You must be flying WN to Florida or Vegas. Try a route like MDW-BWI or BNA-HOU.

Perhaps, one flight in particular that I remember was OAK-PDX...

Quoting Cubsrule (Reply 18):
Then you'll need to explain.

Isn't it obvious? What about WN isn't folksy? I've already stated my opinion on WN's business model:

Quoting AlnessW (Reply 7):
WN offers open seating, goofy flight crews, and a folksy business model.

I fail to see how singing and dancing FAs along with unreserved seating could not be seen as folksy. They don't even take themselves seriously.
 
Cubsrule
Posts: 11373
Joined: Sat May 15, 2004 12:13 pm

RE: How Is Southwest?

Fri Jun 01, 2012 12:44 pm

Quoting AlnessW (Reply 20):
They don't even take themselves seriously.

It seems to me that you are trying to imply something more about safety or operational integrity.
I can't decide whether I miss the tulip or the bowling shoe more
 
tommy767
Topic Author
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: How Is Southwest?

Fri Jun 01, 2012 4:27 pm

Quoting Cubsrule (Reply 16):

Flight confirmation says "wanna get away" fares so yeah to adjust I'd imagine I'd have to cough up some bucks.
"KEEP CLIMBING" -- DELTA
 
PacNWjet
Posts: 809
Joined: Thu Sep 14, 2000 1:18 am

RE: How Is Southwest?

Fri Jun 01, 2012 5:43 pm

I flew Southwest for the first time in March after years of avoiding it (I am 49 years old which shows you how long it took me to get around to flying Southwest). My main fear was that the airline would be, as some people have described it, an inter-city bus with wings (my uncle has long described Southwest as "Cheap Charlie Airlines").

I must say, I was very pleasantly surprised. My flights were PDX-SMF-ONT and ONT-SJC-PDX on return. The trip was for business so my ticket was paid for, but I ponied up the extra money for Early-Bird Check-In which in my opinion is a bargain even if you pay for the entire ticket yourself. Online check-in was a breeze. On the outbound sector the gate area in PDX was full but serene. People queued up when called in an orderly fashion and the flight boarded with no incident. Given my Early-Bird status I got my window seat of choice. Other passengers were well-behaved. The flight to SMF seemed routine; drinks and peanuts and no drama. In Sacramento I walked a short distance to my connecting flight gate and again boarding was efficient. The flight to Ontario also was perfectly fine; again I got my preferred window seat. Legroom, by the way, is just as generous as any other domestic coach flight in the U.S., probably even better. Arrival in Ontario was on-time.

On the return flight everything was pretty much the same. The connection in San Jose was hassle-free and the flight itself from SJC to PDX was not full so there were plenty of empty middle seats (including the one in my row).

Honestly, I don't understand some people's hostility towards Southwest, including my own prior to my flights in March. Obviously Southwest does not offer first or business class service and coach service is bare-bones (no food aside from peanuts and pretzels and no in-flight entertainment aside from the airline magazine). But on short flights such as the ones I took the experience is straightforward and efficient. Maybe I just got lucky, but based on my own first time on Southwest I would definitely fly the airline again.
 
nws2002
Posts: 712
Joined: Wed Feb 13, 2008 11:04 pm

RE: How Is Southwest?

Fri Jun 01, 2012 10:56 pm

Quoting aklrno (Reply 10):
My brother in law has a great trick for avoiding a center seat passenger you might want to try. I presume you buy early bird boarding and get your favorite window or aisle seat. When someone you don't like the looks of eyes the center seat, start coughing. Nothing like some simulated lung disease to move them to the next row. I apparently look mean enough they just avoid me anyway.

I usually pickup a newspaper and place it folded in the middle seat. If the FAs make an announce that it is a full flight I will move it, or if someone asks if the seat is open I will move it.

One time I had an open middle seat in the exit row because I was by the window and put my newspaper in the middle seat. When the aisle passenger arrived, he put his briefcase in the middle seat.
 
elbandgeek
Posts: 391
Joined: Wed Jun 25, 2008 8:26 pm

RE: How Is Southwest?

Fri Jun 01, 2012 11:54 pm

I have never had a bad experience on Southwest. For what they lack in frills like IFE and meals, they make up for in consistent, friendly (if a bit goofy) service and in my opinion the most comfortable coach seats on any US airline. You may not have a TV in front of you, but you do get the feeling that the crews appreciate your business and like having you onboard. Plus, with every cutback by the majors it just makes WN look even better by comparison when they keep things just the way they have been.
 
CairnterriAIR
Posts: 355
Joined: Sat Jun 28, 2008 1:52 am

RE: How Is Southwest?

Sat Jun 02, 2012 12:04 am

I've taken many Southwest flights and have never had a problem. Nice crews, clean planes, no charge for baggage, and an excellent schedule. Like what was said above, they pretty much are comparable to any other airline...only a bit more operationally sound. I'm not too sure about the change fees as I've never had to change an itinerary, but I would assume it's not a big hassle. True there is no IFE, but most of their flight legs are under 3 hours...so bring a book, doodle on the cocktail napkin, look out the window, or recline the seat and catch some z's.
 
aklrno
Posts: 1164
Joined: Sat Dec 04, 2010 11:18 pm

RE: How Is Southwest?

Sat Jun 02, 2012 12:55 am

Quoting AlnessW (Reply 7):
I've always found the process a bit silly. Come on, you'll assign me a place in LINE, but not onboard the aircraft?

I've always wondered why the people who don't like WN get hung up on the board-by-number process. I can understand that the original process which had you in line 1 hour before boarding (if you wanted a good seat choice) sucked but how is WN's process that much worse than the many airlines with 6 or 7 boarding "zones" which still have huge crowds hovering around the gate making it difficult for zone 1 to get on before they call zone 2 or 3?

Getting on a WN flight is by far the most orderly, non-stressful boarding process of any airline I've been on in recent years.

Quoting tommy767 (Thread starter):
I've always found the process a bit silly. Come on, you'll assign me a place in LINE, but not onboard the aircraft?

Maybe because it has been shown to be a quicker boarding process? Or because it speeds up the check-in process at the airport? Or because it reduces the need for gate agents to change/assign seats? The last two lower labor costs. I find that when I do a check-in at the counter (sometimes I have to) that WN does that process faster than any other airline I've ever been on. None of the endless keyboard tapping as the agent goes from screen to screen just so they can hand me a boarding pass.

Just having the computer print a number on your boarding pass is very easy. If I buy early bird boarding that number is determined more or less when I buy the ticket. Otherwise, when I check in. I am more concerned about who I sit next to than where I sit. I have actually gotten up and moved after someone sat next to me. Can't do that with assigned seating.
 
AlnessW
Posts: 607
Joined: Wed Jun 16, 2010 8:23 pm

RE: How Is Southwest?

Sat Jun 02, 2012 3:17 am

Quoting Cubsrule (Reply 21):
It seems to me that you are trying to imply something more about safety or operational integrity.

No, not at all.

Quoting PacNWJet (Reply 23):
an inter-city bus with wings (my uncle has long described Southwest as "Cheap Charlie Airlines").

   Hit the nail on the head!

Quoting PacNWJet (Reply 23):
Honestly, I don't understand some people's hostility towards Southwest

I've already explained why. I don't like their culture and I don't like how they run their airline.

Quoting PacNWJet (Reply 23):
and coach service is bare-bones (no food aside from peanuts and pretzels and no in-flight entertainment aside from the airline magazine).

  

Quoting nws2002 (Reply 24):
I usually pickup a newspaper and place it folded in the middle seat. If the FAs make an announce that it is a full flight I will move it, or if someone asks if the seat is open I will move it.

Good idea!

Quoting CairnterriAIR (Reply 26):
no charge for baggage

That is about the one and only thing that would draw me to fly WN.

Quoting aklrno (Reply 27):
I've always wondered why the people who don't like WN get hung up on the board-by-number process.

Because I want a seat assignment, not an assigned place in line.

Quoting aklrno (Reply 27):
Getting on a WN flight is by far the most orderly, non-stressful boarding process of any airline I've been on in recent years.

   I'll disagree with you there.

Quoting aklrno (Reply 27):
how is WN's process that much worse than the many airlines with 6 or 7 boarding "zones"

I've already said why. Here it is again:

Quoting AlnessW (Reply 7):
you'll assign me a place in LINE, but not onboard the aircraft?
 
BD338
Posts: 576
Joined: Sun Jul 04, 2010 3:00 am

RE: How Is Southwest?

Sat Jun 02, 2012 3:36 am

Quoting tommy767 (Reply 13):
One more question, how is their change flight policy? They have me flying back from LAX at 6:30am and I was wondering if they do something like DL with same day confirmed for $50 bucks or is it like United which is $150.

You just pay the difference between the fare you paid and the best available fare on the day (typically Anytime fare) there is no change fee. That's saved me a bundle over the years. Otherwise like many others have said, comfortable seats, decent pitch, friendly crews, free drinks/peanuts/snack, a boarding process arguably the best of any US airline (gate lice don't really exist on WN). Bring a sandwich and your own entertainment and you'll be good to go. I fly around 80-90 segments a year on WN and love it...I was a long term skeptic until I gave them a go.
 
debonair
Posts: 2667
Joined: Sat Jan 03, 2004 10:50 pm

RE: How Is Southwest?

Sat Jun 02, 2012 7:43 am

Hi to you all, nice to see this discussion...

I have one problem, I will have to fly to Denver- on my selected route WN and F9 are offering both the same price, the same departure time (with 10min difference)...
I read many negative reports (WN: no IFE or F9: no reclining seats) - so which of these two airlines do you recommend? and why?

[Edited 2012-06-02 00:44:47]
 
Cubsrule
Posts: 11373
Joined: Sat May 15, 2004 12:13 pm

RE: How Is Southwest?

Sat Jun 02, 2012 1:38 pm

Quoting debonair (Reply 30):
I read many negative reports (WN: no IFE or F9: no reclining seats) - so which of these two airlines do you recommend? and why?

I'm probably one of the big WN supporters on here, but I don't see how you can argue that WN's product is better than F9's, especially if comparing full fare to full fare (but I suspect you aren't, because Classic Plus on F9 can be as much as 50 percent cheaper than WN anytime fares). The caveat on F9 is that their schedules are sparse, so IROPS can be a lot worse on F9. But they have a new-ish fleet and DEN doesn't get a lot of dreadful weather, so that shouldn't be a big concern.
I can't decide whether I miss the tulip or the bowling shoe more
 
AlnessW
Posts: 607
Joined: Wed Jun 16, 2010 8:23 pm

RE: How Is Southwest?

Mon Jun 04, 2012 3:26 pm

Quoting debonair (Reply 30):
I read many negative reports (WN: no IFE or F9: no reclining seats)

Is it true that F9 seats don't recline? I bet you'd get better service on F9, however...
 
777fan
Posts: 2256
Joined: Wed Jan 04, 2006 12:09 pm

RE: How Is Southwest?

Wed Jun 06, 2012 1:47 am

Quoting debonair (Reply 30):
Hi to you all, nice to see this discussion...

I have one problem, I will have to fly to Denver- on my selected route WN and F9 are offering both the same price, the same departure time (with 10min difference)...
I read many negative reports (WN: no IFE or F9: no reclining seats) - so which of these two airlines do you recommend? and why?

Depends on the length of the flight but if you're looking for IFE and the chance to snag some additional legroom (albeit for a price), the F9 is the clear choice.

Quoting AlnessW (Reply 32):

Is it true that F9 seats don't recline? I bet you'd get better service on F9, however...

Your comments about WN are snide, but appear to be for the most part, unsubstantiated and without merit. I'm the last one to heap praise upon WN, as I've flown UA regularly, held various FF status, and reaped the rewards of their loyalty for upwards of 30 years. That said, I find WN to be just fine. I typically go out of my way to avoid WN in order to rack up miles on UA, score Y+ or F upgrades, etc., but have no qualms flying them whatsoever. Their aircraft are generally fresh and clean although admittedly, I can't stand the livery, and I've never once questioned their airworthiness, something I honestly can't say about UA (the cost cutting between 2002 and 2006 had me on edge on several occasions). While I sometimes find WN's onboard dog-and-pony show "hokey", they've toned things down over the past few years and in most cases, I'd rank WN's FAs ahead of most majors on any day - you just don't see the pretension and attitude.

Say what you want about WN's clientele, too: by admission, I used to hold them in low regard that is until I began to realize that perhaps my attitude was part of the problem. I'd rather fly with the well-behaved occasional flyer over the arrogant elitist frequent flyer who refuses to check bags and instead totes his/her roller board, laptop case, and some other "personal item" onboard. Finally, I have no problem with WN's boarding process as I'm willing to pay the extra few dollars for a spot in the A group. UA's new and improved" boarding process now is now a complete "fustercluck" with 8 groups and honestly makes WN's look orderly and efficient.

Personally, I think your WN bashing was best qualified by this post:

Quoting AlnessW (Reply 28):

That is about the one and only thing that would draw me to fly WN.

It begs the question: have you ever flown WN?!

777fan
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AlnessW
Posts: 607
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RE: How Is Southwest?

Wed Jun 06, 2012 5:14 pm

Quoting 777fan (Reply 33):
Your comments about WN are snide, but appear to be for the most part, unsubstantiated and without merit.


Well then let me try to explain my point here:

Quoting 777fan (Reply 33):
That said, I find WN to be just fine.


This goes under the "to each their own" category.

Quoting 777fan (Reply 33):
although admittedly, I can't stand the livery, and I've never once questioned their airworthiness,


   I'll agree with you there.

Quoting 777fan (Reply 33):
While I sometimes find WN's onboard dog-and-pony show "hokey",


  

Quoting 777fan (Reply 33):
arrogant elitist frequent flyer who refuses to check bags and instead totes his/her roller board, laptop case, and some other "personal item" onboard.


My least favorite type of flyer, too. However, I would say that WN is not the solution.

Quoting 777fan (Reply 33):
Finally, I have no problem with WN's boarding process as I'm willing to pay the extra few dollars for a spot in the A group.


Honestly, to me it just seems silly that an airline would get the idea to assign spots in line when they refuse to assign seats onboard. It feels like it defeats the purpose of open seating and there's no way I'll pay $10 for a "better" chance at a good seat.

Quoting 777fan (Reply 33):
UA's new and improved" boarding process now is now a complete "fustercluck" with 8 groups


Care to elaborate at all?

Quoting 777fan (Reply 33):
Personally, I think your WN bashing was best qualified by this post:


Look, the point I'm trying to make is this:

Quoting AlnessW (Reply 7):
My answer to the OP's question of "How is Southwest" is this: It depends on who you ask.


Sure, I don't like WN, but by all means, fly the airline you love!

Quoting 777fan (Reply 33):
It begs the question: have you ever flown WN?!


Yes.

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