TR1 your airline is my first choice....I am Platinum headed to Diamond this year so I fly ALOT including 3 to 5 international trips per year, and most in Y. I appreciate free access to Economy Comfort. Thank You DL
for that alone!
I would like to see a more consistent beverage/meal delivery across the system. I've heard the JFK
crews have a completely different serving criteria than ATL
because flight times are less, but from my experience, and not knowing every single time where the crew is based, systemwide it is not consistent.
I can understand and appreciate a variance in meal and beverage service based on time of day (or night) and even length of flight. DL130 departs ATL
@ 1625 so your passengers would likely expect a bar/beverage service before the meal, and a bar/beverage/coffee service afterwards. DL10 ATL
departs @2230 so likely those passengers would expect an expedited service so they can relax and possibly sleep without an extended cabin activity. Likely no one would want a coffee service at midnight whereas DL130 passengers would enjoy coffee and a Bailey's as dessert at 630pm.
I have also heard that Economy Comfort passengers expect bar service throughout the flight. I am not sure that should be expected or provided; however, on a recent flight to LHR
we were told the "bar was closed" when we asked for the Bailey's with the coffee after dinner, and a request for a Bloody Mary with the breakfast snack was met with the same response. While these beverages are free in Y+, are you folks turning down potential revenue by not selling cocktails in Y beyond the initial service? One remarked if she served one person, she'd have to serve the whole cabin again. So is the bar closed or you don't want to bother? Does the bar in Y officially close? It certainly doesn't up front.
If there is a standard practice, I do not always see it followed. As much as I appreciate my DL
crews.....you folks are a great group of professional and personable airline people I enjoy traveling with; however, I don't understand why some rush through a service and disappear or reappear and hustle like crazy to serve the pre-landing snack when things just start to get bumpy. This consistently happens on DL9 LHR
so while JFK
may get bad press for doing "their own thing" the folks in ATL
are not to standard either.
Domestic flying seems to be more consistent and to a more "standard practice" format so maybe a look over international criteria might be in order, and include that "bar is closed" excuse if crews simply don't want to bother.
I'm headed to Germany in September if not before so will be interesting to look closely at this topic.
watch what you want. you may get it.