bmacleod
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FA's Playing With Iphone - Inappropriate Behavior?

Sat Jul 07, 2012 5:44 pm

A friend of mine recently flew YYZ-ORD-LAX. He couldn't get a direct AC flight to LA, noting the non-stop flights are only A320/319s down from 767s and fill up quickly.

The Air Canada Toronto - Chicago flight was fine however during the UA ORD-LAX flight he and 6 other passengers repeatedly tried to get the flight attendant's attention, he said the flight attendant continued to play with her Blackberry or I-Phone. After roughly half-hour she finally noticed them.

He noted this behavior would never be tolerated by AC or would it?

Has anyone been ignored by FAs playing withe their I-phone/blackberry?

[Edited 2012-07-07 11:21:07]
"What good are wings without the courage to fly?" - Atticus
 
AF351
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RE: FA's Playing With Iphone - Inappropriate Behav

Sat Jul 07, 2012 7:28 pm

Yes.

On my recent AC flight to BCN. I wanted to get a drink because they didn't set up the bar. I kept pressing the call button, and I noticed that behind the galley, the only FA that was awake, was typing something on her iPhone. It was 50 mins until she noticed me.

She said, "Sorry, I ran out of juice." and turns on the signature FA charm. Luckily, I don't fall for this behaviour and sat back in my seat, thinking about how rude she was.

Even worse, there was a 2 hr. delay in BCN, and she never served us drinks. The IFE was turned off during the delay.

Sadly, my family continues to choose AC.


AF351
Greetings from YYZ - Terminal 1!
 
Ps76
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RE: FA's Playing With Iphone - Inappropriate Behav

Sun Jul 08, 2012 2:54 pm

Hi!

It seems a bit strange to me I mean what would they be doing on their phone. It's not like you can get reception at 35,000ft. But I can also imagine it's pretty easy to get engrossed in something on a long flight. Sometimes things quieten down so much that you just get busy with something. It must be pretty boring just standing there waiting for someone to press a call button which might only happen every half an hour or something.

That's one of the reasons it's always great to have 2 or 3 seats to yourself if you can so you can sit by the window and also get out to go to the loo or get a drink without bothering anyone!

Many thanks,

Pierre
 
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longhauler
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RE: FA's Playing With Iphone - Inappropriate Behav

Sun Jul 08, 2012 3:14 pm

Quoting AF351 (Reply 1):
I kept pressing the call button, and I noticed that behind the galley, the only FA that was awake, was typing something on her iPhone.

I can't imagine what she was doing. There is not much an iPhone will do when in the air ... unless she was playing a game, or reading a book.

I remember 30 or so years ago, encountering something similar on British Airways ... the F/A was reading a book. Since the beginning of aviation, Flight Attendants have been "passing time" during slow times using whatever occupies them best. It's just the media that has changed.

Quoting AF351 (Reply 1):
the only FA that was awake

They were all awake. There are no rest facilities for F/A's on the "low yield" B767s, nor planned rest periods on a BCN flight.

Quoting AF351 (Reply 1):
Sadly, my family continues to choose AC.

However, 100,000 passengers a day choose to fly AC, which is why they continually win "Best of" awards. If your family's choice makes you "sad", I am sure there are lots of other carriers willing to take you where you wish.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
debonair
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RE: FA's Playing With Iphone - Inappropriate Behav

Mon Jul 09, 2012 8:35 am

Quoting bmacleod (Thread starter):
Has anyone been ignored by FAs playing withe their I-phone/blackberry?



I just experienced a rude behaviour on SOUTHWEST AIRLINES. After arrival at the gate, the f/a was busy on his I-phone in front of the passengers- before and during disembarking! Not good impression at all...

I had once a KUWAIT AIRWAYS crew during take-off run on the mobile (so no I-phone), tipping sms... Not professional either. But later she fell asleep- what was much worrying!
 
zrs70
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RE: FA's Playing With Iphone - Inappropriate Behav

Mon Jul 09, 2012 10:41 am

If I want something and can't get the attention of the FA, I go to their station. I've always been received with a smile.

I call into question the waiting of 1/2 hour. We often exaggerate time, and I would bet the wait was no longer than 10 minutes.
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TupolevTu154
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RE: FA's Playing With Iphone - Inappropriate Behav

Mon Jul 09, 2012 10:58 am

As a FA, I find it amazing that people will leave call bells unanswered for that long. Even at my airline we have it drilled into us about the importance of answering call bells immediately, and I never see one being left longer than a minute by my colleagues. Even if we're all sat down eating and a call bell goes off we all jump up and offer to answer it!
 
babybus
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RE: FA's Playing With Iphone - Inappropriate Behav

Mon Jul 09, 2012 12:30 pm

Quoting longhauler (Reply 3):
I remember 30 or so years ago, encountering something similar on British Airways ... the F/A was reading a book. Since the beginning of aviation, Flight Attendants have been "passing time" during slow times using whatever occupies them best. It's just the media that has changed.

Just for comparison on my BA flights from north Africa the crew always found an excuse to turf us out of the back row so they could have it as crew rest (on a 3 hr flight!).

They also seemed to compete among themselves how quickly they could get the meals out and be the first to sit there with a newspaper or book. It did look very unprofessional and yes I did note it on the customer feedback forms.

They got over 90mins break time on the ground downline so why the need for in-flight crew breaks on a short 3hr flight only leaves me guessing.
and with that..cabin crew, seats for landing please.
 
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longhauler
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RE: FA's Playing With Iphone - Inappropriate Behav

Mon Jul 09, 2012 2:23 pm

I only mentioned British Airways, as they always appear to hold their Flight Attendants to a very high standard. And, quite frankly, I see absolutely nothing wrong with occupying oneself in the privacy of the galley when things are slow. Be it a book, or Angry Birds on an iPhone.

In my case with British Airways, the Flight Attendant put the book down very quickly and graciously answered my request. It sounds like the Air Canada Flight Attendant did the same thing for this young gentleman.

Quoting zrs70 (Reply 5):
I call into question the waiting of 1/2 hour. We often exaggerate time, and I would bet the wait was no longer than 10 minutes.


Actually he said 50 minutes! Unlikely ... only as during a slow time, F/A's usually jump at the opportunity to "do something" when they are bored. And, on the B767 when there is a call button pressed, the warning is illuminated throughout the aircraft at every F/A station. It is very unlikely, as there were 6 other F/A's that it would go unnoticed, they too would have seen that it took a long time to answer.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
jetblue32
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RE: FA's Playing With Iphone - Inappropriate Behav

Sat Jul 14, 2012 2:31 am

Given how many people are standing in line for their jobs, there is no reason why this should be tolerated. Set cameras that can be played back to investigate such complaints, and if they are found to be legit, ignoring customer requests as claimed, whether for their phone, book or any distraction during flight time, they should terminated, or at least given a final warning if it is a first offense. I'm getting sick of this cell phone addiction run amok in our society, especially when I am a paying customer for any service and the employee is on a non-urgent phone call, or just flaunting the phone to try to get me to leave him/her alone. If I'm paying your wages and you are on duty, the phone call better be a 911 emergency; I just opted to cancel my membership at LA Fitness and send a major complaint letter for a similar ordeal; the staff constantly holding up the weight machines I want to use while they talk and text on their cell phones; they can't even show the courtesy of going off to the side and letting me use the weight equipment.
 
RyanairGuru
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RE: FA's Playing With Iphone - Inappropriate Behav

Sat Jul 14, 2012 6:30 pm

Quoting tupolevtu154 (Reply 6):
I find it amazing that people will leave call bells unanswered for that long

Interesting you should say that. Yesterday I flew SYD-HKG on QF.

While QF have the same batch of middle aged, frumpy, tenured crew as any legacy airline, I generally consider them to be infinitely superior to their colleagues in Europe or North America.

Twice during the flight I rang the call bell and weighted. During both occasions crew walked up and down the aisle and completely ignored it. In the end both times I called down a passing crew member (different ones) and both times nothing would have been too much trouble and they were keen to bend over backwards to help, but the glowing orange light above my head may as well of been invisible. Neither time did the crew member in question even glance at it, let alone suggest that I could turn it off now.
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September11
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RE: FA's Playing With Iphone - Inappropriate Behav

Sat Jul 14, 2012 7:53 pm

If I want a drink and I do not see a flight attendant, I just get up and walk to the galley and ask for a drink. Flight attendants routinely sit nearby galleys reading, playing, or writing.
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