STNspotter
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Stansted Airport: The Passenger Experience

Sun Nov 04, 2012 5:39 pm

Hey everyone!

I'm a first time poster, long time forum lurker on A.net so please go easy on me!  

My passion for aviation stems back a long way into my childhood, having grown up around Stansted Airport right under the flightpath and i've spent many hours laying in the back garden spotting various airline tails and equipment. For myself, just seeing the iconic terminal building rouses exciting memories of going on holiday and the thrill of air travel. It therefore, came naturally to me to want to study the airport as part of my final year project at university. I'm researching the airport, and in particular the terminal building, to see how space is being used (for good or for worse!) to impact upon the passenger experience.

As part of this, i'm trying to get as many aviation/travel nuts just like myself to take part in a questionnaire to gather as many opinions as possible about how good an airport Stansted is, and how the airport can be improved to cater for the needs of the passenger. Please click on the link to follow onto the survey, I promise it does not take long to complete (around 10 minutes) and I would be massively grateful for any responses!

https://www.surveymonkey.com/s/TT2567D

Thanks for your time!
 
Birdwatching
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RE: Stansted Airport: The Passenger Experience

Sun Nov 04, 2012 6:29 pm

During my university years, STN was one thing more than anything else: A huge indoor campground. Oh the great memories of coming in on a late night Ryanair flight, connecting to an early morning Ryanair flight, and spending the hours in between with all the fellow young travelers in sleeping bags in the corners of the terminal. Is it still like that or were those only the wild early 2000s with the crazy 0.01 Ryanair fares? I always quite enjoyed those nights at STN, it was warm in winter and you weren't ever kicked out or anything like that. Most nights there were CROWDS.

Soren   
All the things you probably hate about travelling are warm reminders that I'm home
 
STNspotter
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RE: Stansted Airport: The Passenger Experience

Sun Nov 04, 2012 6:41 pm

It can still get pretty busy in the evenings, especially as most of the incoming Ryanair arrivals for the STN based aircraft all come in between 23:00-00:00ish. I have heard some horror stories, particularly of 2 hour queues just to get to an immigration desk, although fortunately enough this has never happened to me. As for the terminal sleepover parties, I think the airport officials (BAA) have made a conscious effort to crack down on it, a lot of the seating areas landside have been removed and i'm sure they would move you on if you were hanging around for a snooze.
 
PlymSpotter
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RE: Stansted Airport: The Passenger Experience

Sun Nov 04, 2012 7:47 pm

Quoting Birdwatching (Reply 1):
spending the hours in between with all the fellow young travelers in sleeping bags in the corners of the terminal.

Or in a tent on a roundabout   As you say, fond memories!


Dan  
...love is just a camouflage for what resembles rage again...
 
roberts87
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RE: Stansted Airport: The Passenger Experience

Mon Nov 05, 2012 9:24 am

I just completed the survey, good luck with your study.

Just a tiny bit of feedback regarding the survey: I only departed from STN, but there were also a number of questions where I had to rate a few aspects of the arrivals experience (luggage reclaim, immigration). There was not a not applicable option, so I had to rate this even though I had no experience with those aspects.
 
Pe@rson
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RE: Stansted Airport: The Passenger Experience

Mon Nov 05, 2012 4:43 pm

Done! Good luck with it.

Quoting STNspotter (Thread starter):
final year project at university

Which university are you at?
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
photoshooter
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RE: Stansted Airport: The Passenger Experience

Mon Nov 05, 2012 8:51 pm

Hello

filled in the survey with pleasure. I wish you the best of luck with your final year project!

Photoshooter   
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
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Vasu
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RE: Stansted Airport: The Passenger Experience

Mon Nov 05, 2012 9:23 pm

I wrote a dissertation a few years ago about how space is used in the airport and airline cabin - I'll send it to you in case there's anything useful in there (when I'm next on my other computer)
 
reifel
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RE: Stansted Airport: The Passenger Experience

Mon Nov 05, 2012 9:39 pm

STN used to be a little hub for Air Berlin some years ago. They had this strange idea to have some domestic flights from STN to BHD, MAN, GLA and so iirc.

Arriving from Germany, you had to go to the main building and reclear security. However it was quite a mess as you were somehow in big lanes with arriving passengers. They had no staff to fasttrack connecting flights (these were probably the only "official" connecting flights), but after a few times I figured out they had special immigration counters for AB on the right side which let you through.... Always were back late at the gate for the connecting flight. This is my souvenir of STN.
 
STNspotter
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RE: Stansted Airport: The Passenger Experience

Tue Nov 06, 2012 10:27 am

Quoting roberts87 (Reply 4):

Thanks very much for the feedback! A very good point but unfortunately I am unable to change the format of the questionnaire now it has been submitted and approved but it gives me something interesting to discuss about the limitations of my survey in my work.

Quoting Pe@rson (Reply 5):

I'm at Durham University studying Geography

Quoting Vasu (Reply 7):

Wow! Thank you very much, that sounds very similar to the subject of my dissertation. I'm sure it would be very helpful!

Quoting reifel (Reply 8):

I have very fond memories myself of flying AB out of STN. Always had the friendliest check-in staff and cabin crew. I flew on them non-stop to PMI several times, a much better service than on EZY (and obviously FR) even though the prices were always similar if not lower on AB.
 
YVRLTN
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RE: Stansted Airport: The Passenger Experience

Wed Nov 07, 2012 2:47 am

Done

Same boat as Roberts87, my last 3 uses of STN were outbound only, so I had to go back to 2005 to the last time I arrived at STN.

I first flew from STN in 1991, on a ZB 757 to BGI via BGR! The place was an absolute ghost town then.

Since then and the demise of Air UK, I feel FR have really turned the place into a bit of a zoo. No disrespect meant to anyone, but a high percentage of the pax seem to be infrequent flyers and run around, shout and yell, push and shove or are just drunk - even at 7am! Too many seem unaware of baggage restrictions and other FR items in the smallprint which generally leads to witnessing some sort of altercation at check in.

My flights since then have been FR to TSF return in 2005, and outbound departures only to DUS in 2009 with AB on a almost empty Q400, TLL with U2 in 2011 and FR to MLA this year.

I emigrated from London at the end of 2005, but even though it was the easiest airport to get to from my home in North London (A406/M11) I pretty much always used LHR as I flew mostly long haul, or used LTN as it is equally easy to get to and the EDI flights I used a lot seemed to be a bit cheaper than STN and better timed.

The last two times I used STN, the flights were a pretty early departure, so had family drop us at the Radisson Blu hotel the night before. That is a very convenient hotel, its great to walk literally next door through a covered walkway to the terminal.

Dont know if any of those ramblings help your study  
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Vasu
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RE: Stansted Airport: The Passenger Experience

Thu Nov 08, 2012 7:38 pm

Quoting STNspotter (Reply 9):
Wow! Thank you very much, that sounds very similar to the subject of my dissertation. I'm sure it would be very helpful!

Not sure if this'll work... but here you go!

https://docs.google.com/open?id=0Bysx6jnO26UQdkZKeWpqbUlOMmM

If not the dissertation itself, there might be a few useful references in there... got me a high 2:1 in the end.

Good luck!
 
STNspotter
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RE: Stansted Airport: The Passenger Experience

Sat Nov 10, 2012 5:26 pm

Quoting YVRLTN (Reply 10):
I first flew from STN in 1991, on a ZB 757 to BGI via BGR! The place was an absolute ghost town then.

Since then and the demise of Air UK, I feel FR have really turned the place into a bit of a zoo. No disrespect meant to anyone, but a high percentage of the pax seem to be infrequent flyers and run around, shout and yell, push and shove or are just drunk - even at 7am! Too many seem unaware of baggage restrictions and other FR items in the smallprint which generally leads to witnessing some sort of altercation at check in.

Thanks for your reply! Its always good to hear about what was going on pre-FR days. One the earliest flights I can remember was on a BAE 146 from STN to DUS and I can just remember how empty the place felt, quite a white elephant! It's also interesting to compare the functions the airport was there to serve in its initial form, as a chic modern international hub to the bargain basement low-cost airport nowadays.

Quoting Vasu (Reply 11):
Not sure if this'll work... but here you go!

https://docs.google.com/open?id=0Bysx6jnO26UQdkZKeWpqbUlOMmM

If not the dissertation itself, there might be a few useful references in there... got me a high 2:1 in the end.

Good luck!

Thanks very much! This should help loads as i've been struggling for variety in the stuff i'm reading. Its all a bit samey and usually the same article written and re-written by the same few academics.
 
HT
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RE: Stansted Airport: The Passenger Experience

Sun Nov 11, 2012 10:58 pm

Completed the questionnaire.
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
cedarjet
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RE: Stansted Airport: The Passenger Experience

Fri Nov 16, 2012 11:23 pm

Done the survey - hope it's useful info - and good luck with your dissertation.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz

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