justloveplanes
Topic Author
Posts: 873
Joined: Thu Jul 08, 2004 5:38 am

UA Lounge Practices

Sat Nov 17, 2012 7:34 am

Does anyone know if United has an upgrade plan for the Narita Lounge?

In a word, it is unacceptable. I have a friend in Narita, right now, sitting in the lounge which he says looks like a refugee camp for businessmen. People are sitting on the floor, and even when the lounge isn't full, the internet is slow to useless, the later being * frequent *

I am sure United thinks this is a good thing, to have that much traffic growth, but people are seriously complaining about this and with good reason. You are a businessman with precious time with a 3 hour layover and no useful internet?

Think about what that means. This is not good long term for UA PRASM. We are talking a couple extra hundred dollars a month overtime. We have heard all the excuses from UA, that it's the Narita pipe and everyone is in the same boat.

Well, slow pipe or not, they need to fix this, bring their own pipe get a satcom plan for peak times, or put in a dedicated 802.16 broadband wireless point to point link which can go miles. Lots of solutions out there.

The decline in the UA user experience is just bad for its user-base and unhealthy for the airline.

I am putting this hear because people in UA need to hear this. I file a complaint of course. It's been six months. No Internet and now, no seats. The could send people to the NH, SG or other * lounge for the overflow. They have all sorts of options and no one seems to be paying attention to a serious customer functionality issue that undercuts the whole purpose of flying UA for business.
 
etoile
Posts: 64
Joined: Thu Jun 04, 2009 7:22 am

RE: UA Lounge Practices

Sat Nov 17, 2012 8:23 am

Tell your friend to go to the ANA lounges. They are civil and quiet and I've always gotten a seat. Often even one of the sleepers.
 
RyanairGuru
Posts: 6566
Joined: Wed Nov 01, 2006 3:59 am

RE: UA Lounge Practices

Sat Nov 17, 2012 9:25 am

It's not excusing poor service, but if you are *G and flying out on a Star airline then you can use ANY lounge, anywhere in the world. If the UA Club isn't up to standard, then you can always find another.

Quoting justloveplanes (Thread starter):
The decline in the UA user experience is just bad

Out of interest, was it actually better in the PMUA days?
Worked Hard, Flew Right
 
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hhslax2
Posts: 132
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RE: UA Lounge Practices

Sat Nov 17, 2012 10:34 am

The ANA lounge didn't have rum as of about 1.5 years ago. The UA lounge was crowded in the premerger days, but they barely had enough seats for everyone then. UA needs to make the first lounge part of the biz lounge and make a decent first lounge. The first lounge was the exact same as the biz lounge the last time I was there, except less crowded and more food options. The food options were nowhere near the quality of what I have had in the first lounges in SFO, LAX, and HKG.
 
justloveplanes
Topic Author
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Joined: Thu Jul 08, 2004 5:38 am

RE: UA Lounge Practices

Sat Nov 17, 2012 11:25 am

Quoting RyanairGuru (Reply 2):
Out of interest, was it actually better in the PMUA days?

Yes it was. To be sure, the internet was much better. I could do work there. It is good for UA that their new route system is working to fill up the lounge, but with constant reminders on the safety video that UA is investing half a billion dollars in their onboard product, something so small like usable internet access in the lounge would seem a forgone thing. It just doesn't make sense. It's the lounge equivalent of a rude FA, but worse is it wastes valuable time.

They need to get some more space too. Alternate lounges are a solution, but why do I want to go at the other end of the terminal for ANA? The UA lounge is right by security, right by it's gates and inconvenient to move around. I want UA to succeed I am from Houston, but if everyone has to go to the ANA lounge all the time, eventually, they'll fly ANA.
 
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LAXintl
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RE: UA Lounge Practices

Sat Nov 17, 2012 11:58 am

The Narita lounge is relatively recent remodeled. Matter of fact it had to be fixed up again following the earthquake last year again.

Its also one of the largest lounges in the company - two floors of ramp view seating almost 300 (297 to be exact) plus another three dozen chairs in the bar and entry areas.

With limited space, and very high rents, its frankly amazing UA managed to keep such a large facility at NRT. Even ANA as home carrier only manages two smaller lounges. Also keep in mind the lounge is absolutely dead virtually all day long except for the evening rush. I cant see the value in getting an even larger facility that is primarily only utilized a few hours a day.

So for me personally the lounge is actually pretty good - the showers are a god send in the middle of long journeys.
Also regarding internet - there are two different SSIDs available. As I recall one is designated for the 4th floor and one for the 5th. The 5th floor tends to be better as that is where the First Class lounge within a lounge is located and there are less users of that Wi-Fi.
From the desert to the sea, to all of Southern California
 
RyanairGuru
Posts: 6566
Joined: Wed Nov 01, 2006 3:59 am

RE: UA Lounge Practices

Sat Nov 17, 2012 8:32 pm

Quoting justloveplanes (Reply 4):
It's the lounge equivalent of a rude FA, but worse is it wastes valuable time.

Oh, I agree. Last year I was in the QF F lounge in LAX (shared with BA and CX) and the WiFi was quite possibly the slowest I've ever used! It was appalling. It's interesting that despite being fairly well appointed, relatively ok food selection etc, it is the internet that I remember, and that is why I think it was a dreadful lounge.

Quoting justloveplanes (Reply 4):
I want UA to succeed

Definitely, I'm 100% in their corner. As LAXintl said, though, it probably isn't worth them expanding. Buying bigger band-width, however, sounds like a definite must.

The other thing that UA need to do is improve their catering and beverage options in their lounges. While cheese-cubes and a $7 bottle of "house" wine might cut it domestically compared to SkyClub or AAdmirals Club, it really doesn't stack up world wide if they want to be a global premier carrier IMHO.
Worked Hard, Flew Right
 
aklrno
Posts: 1246
Joined: Sat Dec 04, 2010 11:18 pm

RE: UA Lounge Practices

Sat Nov 17, 2012 11:00 pm

Quoting RyanairGuru (Reply 6):
Oh, I agree. Last year I was in the QF F lounge in LAX (shared with BA and CX) and the WiFi was quite possibly the slowest I've ever used! It was appalling. It's interesting that despite being fairly well appointed, relatively ok food selection etc, it is the internet that I remember, and that is why I think it was a dreadful lounge.

This is the lounge in the TBIT building at LAX? If so, everything changes next year when the new building opens. LAX is also getting a new wifi service provider soon.
 
RyanairGuru
Posts: 6566
Joined: Wed Nov 01, 2006 3:59 am

RE: UA Lounge Practices

Sun Nov 18, 2012 1:06 am

Quoting aklrno (Reply 7):
This is the lounge in the TBIT building at LAX?

Yep, QF have said something about their new lounge having the same design/interior as the SYD/MEL lounges (it is, after all, their flagship route) so that should be really great. And it's good news about the WiFi.

I know it sounds picky complaining about it, but I had just flown in from SFO which has free public WiFi, which I could connect to with no problems. To then end up in an F lounge with WiFi that was so slow as to useless was a bit of a shock!
Worked Hard, Flew Right
 
Avianca
Posts: 5292
Joined: Tue Jan 25, 2005 5:33 am

RE: UA Lounge Practices

Sun Nov 18, 2012 2:19 am

if I am not wrong they are accepting Priority Members - do they have do a global agreement or could they try to exclude the NRT lounch - specially as it is so overcrowded.

BTW what are the offerings ? well I am traveling ot NRT with UA in feb and would be interesting to know if you can at least grab a beer.

cheers
avianca
Colombia es el Mundo Y el Mundo es Colombia
 
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Coal
Posts: 2325
Joined: Sun Aug 13, 2006 11:14 am

RE: UA Lounge Practices

Sun Nov 18, 2012 4:30 am

Quoting hhslax2 (Reply 3):
The ANA lounge didn't have rum as of about 1.5 years ago.

No, but they have a sake bar. And, when in Rome...

Cheers
Coal
Nxt Flts: SQ SIN-CGK-SIN | SQ SIN-BKK-SIN | KL SIN-DPS-SIN
 
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LAXintl
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Joined: Wed May 24, 2000 12:12 pm

RE: UA Lounge Practices

Sun Nov 18, 2012 6:59 am

Quoting aklrno (Reply 7):
LAX is also getting a new wifi service provider soon.

LAX already has a new wifi provider. Out T-Mobile, and in company called AWG.

While AWG is airport wide its often more productive to use the airline operated lounge setups.

Quoting Avianca (Reply 9):
BTW what are the offerings ? well I am traveling ot NRT with UA in feb and would be interesting to know if you can at least grab a beer.

Yes definitely a beer is possible. They have automated beer pouring machines with ice cold mugs.

Other offerings are various sodas, hard liquor in bottles, snacks vary from edamame, to sushi rolls, to shrimp wraps, mini sandwiches to various little nuts and sweets.
From the desert to the sea, to all of Southern California

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