Delta announced today through its travel agency portal that it will be ending ticketing and baggage agreements mid-February with Qatar, Turkish, Kuwait Airways and Aerosvit. Apparently, they are wanting to support their partners instead of accepting passengers and bags from these other carriers. Any thoughts on this strategy? Sounds like a great way to force people who have to travel from a DL
stronghold to stay on them or their alliance partners unless they want to put up with these risks:
- No combined tickets, so no buying an itinerary involving both DL
and, say, QR
in the same PNR unless an agency manually tickets the itineraries separately, which basically eliminates buying combined itineraries through the OTAs like Expedia
- Even if someone travels on split tickets, DL
will refuse to check backs through to the final destination due to there being no agreement. It will be the responsibility of the passenger to reclaim bags and recheck at the transfer point.
- If something happens to the passenger's bags enroute on one carrier, say QR
, they will have to file a claim with QR
at the final destination stated on the QR
ticket. If they forget to do this, they will not be able to file a claim with DL
due to there being no agreement and will have to pick up the phone and call QR
and hope they take a claim. Major risk and hassle.
- If the inbound flight of a connecting itinerary is late and the passenger misses the outbound, it will be as though they simply "missed their flight" with all the unintended consequences. Nobody will be legally obligated to lift a finger for them.
So, basically, I see this is a great win for DL
, but for people who originate in DL
strongholds who like to fly carriers such as QR
, they would have fewer options. This could also jeopardize QR
eventually serving the DL
hubs as they would then miss out on most of the feed. Any thoughts on how this might play out? Is this a true loss for the carriers involved?