atir101
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Survey For Student Dissertation/thesis On Airlines

Tue Feb 19, 2013 9:59 pm

Dear fellow airliners.net members

I am newbie on this forum but i have been following airliners.net since 1999 i think. I have created this account today for asking your help with my dissertation/thesis survey. I have in advance asked for permission from moderators to post this survey. I would be really thankful to all of you if you can please fill out this survey as you guys are the best source and with a lot of aviation knowledge. I intend to keep survey online for 2 weeks. After this to compensate for your time and help i am going to do a prize draw for all the participants for an amazon electronic gift certificate in local currency of the participant. Topic is limited to European routes, airlines and users.

The topic is "Measuring customer satisfaction & service quality in airlines".

Survey has 14 questions out of which 12 are multiple choice and 2 are open end questions.

Please start the survey by opening this link:
http://obsurvey.com/S2.aspx?id=1f7e0cba-7840-4a9d-8279-07615d0bf20b

Survey is anonymous but i would like you to post your username/name and saying completed in reply to this post after you have completed the survey. Like this i will be able to enter your name in the draw.


I would also take this opportunity to say HELLO to everyone and thank you for your kind help  .


Kind Regards
Atir

[Edited 2013-02-19 13:59:56]
 
HT
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 10:37 pm

#2 Age: People 46 and older may not participate ?
-HT
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foppishbum
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 10:40 pm

Welcome and Good Luck with your dissertation!  

I've only been to Europe once on BA so I wouldn't be good data. Too bad my thesis relates to major depressive disorder or else Airliners.net would be a great place for convenient sampling. 
Taiwanese-American :D
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 10:43 pm

Quoting HT (Reply 1):

Hi thank you for pointing that out. Yes sure they can. I have edited the survey  .


Kind Regards
Atir
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 10:44 pm

Quoting foppishbum (Reply 2):

Thank you so much for at least reading the post  . yea airliners.net is an amazing website and source for commercial aviation  
 
sbworcs
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 10:57 pm

Completed - would say though some people earn less than £20k but still travel?
The best way forwards is upwards!
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 11:00 pm

Quoting sbworcs (Reply 5):

thanks - hmm i will edit it right away   thank you for the suggestion.
 
AR385
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 19, 2013 11:52 pm

Complete.

Hope it is useful.
 
skiaplg
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 12:42 am

I've completed the survey. Hope that the study goes well.
 
planeguy727
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 1:33 am

Completed.

A couple of thoughts:

You might consider a skip logic initial screening question to remove potential respondents that don't meet your intended participant criteria (travel in europe). While I live in NYC, I have traveled quite a bit in Europe this past 12 months so I replied.

Question 10 is a double barreled question. You are requesting one answer to two difference questions (1 - searching, 2 - buying). It is possible for individuals to use one source for searching and another for buying (happens frequently with ITA, Kayak, Hipmunk, etc.).

Gender question - not everyone falls into the gender binary (F/M). Some by self-identity, some by biology.

Age - could also contain a logic element - if your plan is to exclude those under 20, have the option but if chosen would direct to a disqualification page.

It appears to be configured to note IP addresses to prevent multiple replies from a single computer. This may limit responses from users in share computer environments.

Forgive me if I am being too specific. I teach research methods courses for graduate students and conduct a good amount of research myself.
I want to live in an old and converted 727...
 
roseflyer
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 1:49 am

Just completed.

I think your income ranges are a bit narrow.

Your airline choice is very narrow. I understand you are from Europe, but many people here are international travelers and you completely ignore the 4 largest airlines in the world based on passenger count.
If you have never designed an airplane part before, let the real designers do the work!
 
Luxair747SP
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 6:22 am

Completed  

Was actually an interesting survey!
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PHX787
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 6:35 am

Done! good luck with your dissertation!  


fffffffffffillleeerrrrrrrr  
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TurkishWings
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 7:55 am

It is also interesting that one of Europe's largest and fastest growing airline Turkish Airlines is not on the list but Blue1 is  

To the 6th question, I advise you take out Blue1 and add TK, AZ and IB
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Vasu
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 8:52 am

Completed!

As someone who completed my aviation-related dissertation a few years ago, if there's any other way I can help, let me know!
 
RyanairGuru
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 9:05 am

Done, good luck with everything!
Worked Hard, Flew Right
 
deltamartin
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 10:09 am

Completed.

Good luck with the survey and everything!
 
joacocifuentes
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 12:06 pm

Completed!
Good luck
 
CXB77L
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 1:30 pm

Completed.

Good luck.
Boeing 777 fanboy
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 2:29 pm

planeguy727

Thank you for completing survey and even a bigger thank you for giving some feedback  .

For now i want everyone to fill out the survey as i want to take different views from different angles and i do have a the option of disregarding information which is irrelevant to study after the survey has been completed.

Age im not sure how many members here are under 20 and how many of them fly frequently thats the reason i did not have that option.

Gender is important for me as i am comparing male and female passengers and their views on service quality. As there are many female business travellers who are often ignored or put onto low priority by airlines. Till now no female has filled out the survey LOL.

About question 10 thank you for pointing it out and i will be rectifying that  

IP address thing im not sure so do you think i should turn it off? i didnt even know there was such a feature on survey to be honest.

And to ALL MEMBERS who have filled out the survey till now THANK YOU SOO MUCH!! you have no idea how much your help means to me and im more than thankful to you all.  

Kind Regards
Atir
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 2:39 pm

Quoting Roseflyer (Reply 10):

Thanks for the feedback. I understand that the top biggest airlines are from the north american region but im restricted by my word count so i cant have 4 big american airlines. Thats why i had to narrow it down to european region only. I have only 11000 words to play with which to be honest is not a lot  .

About pay scale you reckon it should be more? i just chose these brackets as these are the average brackets for UK.

thanks for completing survey  .

Quoting TurkishWings (Reply 13):

I do have to agree i completely missed turkish. But rest i chose on the basis of popularity and frequency of use. Thanks  
 
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aerdingus
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 2:45 pm

Done!

Good luck with the dissertation  
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 20, 2013 3:38 pm

A quick message to say that i have posted this survey on businesstravller.com forum too.

Thank you everyone  

Kind Regards
Atir.
 
photoshooter
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 12:23 pm

Completed. Looks like a nice survey! Well done and good luck with it.

Photoshooter   
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
planeguy727
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 12:50 pm

Quoting atir101 (Reply 19):
IP address thing im not sure so do you think i should turn it off? i didnt even know there was such a feature on survey to be honest.

Most online survey tools offer an option to prevent repeat responses from the same computer, facilitated either by cookies or by IP tracking. This can be helpful if a researcher is concerned about someone repeatedly completing a survey.

I work at a University and we disable this feature because many students complete surveys from computer labs and thus more than one person might try to do the survey from the same machine. Instead I use alternate methods to prevent repeat survey entries.

Happy to talk more about it if needed.

BTW - changing questions after data collection has started is never recommended in survey research
I want to live in an old and converted 727...
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 1:25 pm

Quoting planeguy727:

Changing questions i figured that yea cant change now. So i only added a couple more airlines to the list. I have already received a very good response thanks to guys here on airliners.net and businesstraveller.com. so i think ip issue does not need to be addressed anymore. Just now somehow i get more female input that would be amazing so really hoping for that number to go up.

i appreciate your help and cant thank you and rest of the members enough  

I intend to post all the results of the survey once completed, so that you guys can also

Quoting photoshooter:

Thank You  


Kind Regards
Atir
 
a3xx900
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 6:50 pm

Completed - good luck!

But I also wondered why large airlines like AZ, IB or AB are not in there  
Why is 10 afraid of 7? Because 7 8 9.
 
Braniff747SP
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 7:03 pm

Replied.

Interesting survey...
The 747 will always be the TRUE queen of the skies!
 
atir101
Posts: 14
Joined: Tue Feb 19, 2013 9:24 pm

RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 21, 2013 8:30 pm

Quoting a3xx900 (Reply 26):

Thank you for completing survey.

AZ and IB are in the list. They were not in the list in the initial stage of survey but i added them later on. You didnt see them in the list?

Quoting Braniff747SP (Reply 27):

Thank you for completing  



Regards
Atir
 
roseflyer
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 12:27 am

Quoting atir101 (Reply 20):

About pay scale you reckon it should be more? i just chose these brackets as these are the average brackets for UK.

The average income of people who fly is far higher than the average income of those who do not. Aviation is still a luxury item, so those in the bottom half of the income brackets almost never fly (other than students) for leisure, and are people less likely to be employed in a profession that requires business travel. I expect this to show up in your data, although the bias towards younger people on A.net won't reflect the actual population. A.net like any internet site is more heavily trafficked by a younger audience, which by default has low personal income, but still travels. I personally achieved Star Alliance Gold Status flying back and forth to college 10 years ago, even though I didn't have a dime to my name. I'm just pointing out some skewness that you may find in your dissertation. I remember mine for my masters degree and I faced similar problems.

Quoting atir101 (Reply 20):

Thanks for the feedback. I understand that the top biggest airlines are from the north american region but im restricted by my word count so i cant have 4 big american airlines. Thats why i had to narrow it down to european region only. I have only 11000 words to play with which to be honest is not a lot .

A.net is worldwide, so more people fly on the US airlines than any other, which is going to make your Other column distort any useable results from that question. Of the 10 biggest airlines, 5 are in the US, 2 in China and 3 in Europe, although you don't get many Chinese A.net users.
If you have never designed an airplane part before, let the real designers do the work!
 
CX282
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 12:51 am

Completed. All the best for your dissertation!
 
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NZ107
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 1:16 am

Done.

I feel that it's a bit too Euro-centric in terms of those options provided on the first page but oh well.
It's all about the destination AND the journey.
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 11:19 am

Quoting Roseflyer:

I totally understand that but as i mentioned i had to focus on one region and if i had selected american carriers then i had to talk about how aviation sectors works in USA which would make me go over my word limit considerably. all of the info you are giving me is very good as im going to use it for my limitations part. Thank you  
Quoting NZ107:

It is because i am focusing on Europe only   Thanks for completing survey.

Regards
Atir
 
icarus75
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 4:47 pm

Survey is completed!
Flying is amazing!
 
capicua
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RE: Survey For Student Dissertation/thesis On Airl

Fri Feb 22, 2013 11:43 pm

Done. Good luck with your dissertation.

Cheers
C.
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airtrainer
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RE: Survey For Student Dissertation/thesis On Airl

Sat Feb 23, 2013 12:07 am

Done  

Good luck for your work !
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ThrottleHold
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RE: Survey For Student Dissertation/thesis On Airl

Sat Feb 23, 2013 5:18 am

Completed.

Filler, filler
 
YXD172
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RE: Survey For Student Dissertation/thesis On Airl

Sat Feb 23, 2013 8:01 am

Complete, best of luck with your dissertation.
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cjg225
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RE: Survey For Student Dissertation/thesis On Airl

Sun Feb 24, 2013 9:49 pm

Completed.

Good luck with your dissertation. It's good that you reached out to the a.net community like this. I haven't had the need to do data collection or interviews like this for my aviation-related seminar paper, but having a resource like a.net is great if even just for seeing what the news is and opinions are (I read a lot of topics on the EU ETS uproar for my seminar paper last semester; great discussions).
Restoring Penn State's transportation heritage...
 
RussianJet
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RE: Survey For Student Dissertation/thesis On Airl

Sun Feb 24, 2013 10:42 pm

Completed. Hope it helps.
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crox1
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 9:57 am

Completed   

Hope it helps
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normie999
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 2:16 pm

Completed - and jabba jabba to make it longer. All the best!
 
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OA260
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 4:24 pm

Completed . Good luck .  
 
roberts87
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 5:26 pm

Completed! Good luck with the thesis and I would of course be interested in hearing the results.
 
n729pa
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 5:55 pm

Completed, I hope you find it of some help
 
atir101
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RE: Survey For Student Dissertation/thesis On Airl

Mon Feb 25, 2013 9:29 pm

Thank you ALL for completing survey  . A couple more days and i will be pulling the survey out  . I will post the results as soon as i take it off. I will also be doing the draw soon and announce the winner in due course. A BIG Thank you to all once again  


Kind Regards
Atir
 
Lufthansa411
Posts: 345
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RE: Survey For Student Dissertation/thesis On Airl

Tue Feb 26, 2013 8:12 pm

Completed!

Best of luck with your research
Nothing in life is to be feared; it is only to be understood.
 
AustrianZRH
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 27, 2013 7:09 pm

Completed. Good luck with your thesis, I know all too well how you feel  .
WARNING! The post above should be taken with a grain of salt! Furthermore, it may be slightly biased towards A.
 
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kgaiflyer
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RE: Survey For Student Dissertation/thesis On Airl

Wed Feb 27, 2013 10:09 pm

Completed.

Obviously not designed for North Americans, but I did my best  
 
atir101
Posts: 14
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RE: Survey For Student Dissertation/thesis On Airl

Thu Feb 28, 2013 3:34 pm

Thank you so much guys for completing the survey i am pulling the survey out now. I will be posting the report tonight or in the morning sometime. And will also carry out the draw over the weekend. You guys have been an exceptional help and i cant thank you all enough  . Have good day/evening   & good luck for draw. Please continue to check this thread for results and the draw winner  

Kind Regards
Atir.

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