airtrainer
Topic Author
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Missed Connection : What To Do?

Wed Mar 20, 2013 8:28 pm

Hi,

I'm currently in CGN, waiting to board a flight to CDG and connect to SIN. the flight to CDG is delayed (apparently for technical reasons) and I'm going to miss my connecting flight. Don't really want to be stuck in CDG for 24h and be put on tomorrows' evening flight, do you guys have any advice about what to do / ask ? The gate agent here in CGN says he can do nothing for me...

Thanks for your help !
Life is short : eat dessert first !
 
Birdwatching
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RE: Missed Connection : What To Do?

Wed Mar 20, 2013 9:04 pm

Apparently your connecting flight to SIN is on the same ticket, so it will not be canceled, instead the airline will have to put you up in a nice hotel and buy you dinner. Seems like they can't get you into SIN earlier than on the same flight 24h later, so why not make it a nice day in Paris, enjoy the hotel, and fly a day later. A free, expenses paid mini vacation. Plus you might score some sort of compensation and maybe an upgrade tomorrow. Just ask politely!

Soren   
All the things you probably hate about travelling are warm reminders that I'm home
 
airtrainer
Topic Author
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RE: Missed Connection : What To Do?

Wed Mar 20, 2013 9:16 pm

Hi Soren,

The first flight has now been cancelled and I'm waiting for my turn at the AF desk. They're offering accommodation in DUS as the morning flight tomorrow is also cancelled. As you said, I'll try to ask politely for an upgrade  
Thanks for your reply !
Life is short : eat dessert first !
 
aklrno
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RE: Missed Connection : What To Do?

Wed Mar 20, 2013 9:41 pm

Quoting Birdwatching (Reply 1):

Apparently your connecting flight to SIN is on the same ticket, so it will not be canceled, instead the airline will have to put you up in a nice hotel and buy you dinner. Seems like they can't get you into SIN earlier than on the same flight 24h later, so why not make it a nice day in Paris, enjoy the hotel, and fly a day later. A free, expenses paid mini vacation. Plus you might score some sort of compensation and maybe an upgrade tomorrow. Just ask politely!

A NICE hotel? What planet are you visiting from?
 
EricAY05
Posts: 151
Joined: Sat Sep 25, 2010 1:25 pm

RE: Missed Connection : What To Do?

Wed Mar 20, 2013 10:31 pm

Planet Business Class maybe?  

On the other hand, even economy class accomodation can be pleasant. Last year I missed my connection at FRA because of a strike and spent the night in the Steigenberger hotel, which was certainly nice enough. The folks from the front of the plane probably got someting even nicer.
 
flymia
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RE: Missed Connection : What To Do?

Thu Mar 21, 2013 12:08 am

I always think calling reservations while in line. If you phone works in the country and does not cost $20 a minute is the way to go. Many times calling on the phone will be much faster and easier than waiting in line at the desk.

[Edited 2013-03-20 17:08:33]
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
 
airtrainer
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RE: Missed Connection : What To Do?

Thu Mar 21, 2013 1:25 am

Quoting flymia (Reply 5):

That would have been great indeed, unfortunately I have a belgian phone and rates for roaming are anything but cheap  
The only thing the lady in CGN could do was to rebook me on the same flight tomorrow, any other question would be answered as "see with AF once you're in Paris"... Now I'm scheduled to fly DUS-CDG-SIN with a 12hours layover in CDG, great   
Life is short : eat dessert first !
 
B747forever
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RE: Missed Connection : What To Do?

Thu Mar 21, 2013 3:01 am

[quote=airtrainer,reply=6][ow I'm scheduled to fly DUS-CDG-SIN with a 12hours layover in CDG, great /quote]


That is horrible. They should have been able to rebook you on a better routing. At least I hope that they will give you some food vouchers.
Work Hard, Fly Right
 
usflyer msp
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RE: Missed Connection : What To Do?

Thu Mar 21, 2013 3:33 am

Make sure you ask for your EU compensation money....
 
airtrainer
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RE: Missed Connection : What To Do?

Thu Mar 21, 2013 6:29 am

Hi guys,

I was indeed handed a paper with the flight cancellation rules, again with the "see with AF in Paris". No food/drink vouchers yet. A fellow pax told me he was able to reroute himself via AMS and get an upgrade to J but when I went to the manage booking section it was said that the reservation couldn't be changed online (ticket was purchased directly on AF's website). Will try to find someone either at the check-in desk or on the phone this morning...
Thanks for your replies.
Life is short : eat dessert first !
 
icarus75
Posts: 751
Joined: Mon Oct 27, 2003 2:18 am

RE: Missed Connection : What To Do?

Sat Mar 30, 2013 6:19 pm

Quoting airtrainer (Reply 9):
I was indeed handed a paper with the flight cancellation rules, again with the "see with AF in Paris". No food/drink vouchers yet.

Regarding the food/drink voucher,as they book you a room at DUS in a hotel, the evening meal will be free. That's what happened to me in January : my flight to CDG from BRE was cancelled. I've been rebooked on the morning flight but as I did have no place to go, I went to the AF/KL counter asking for accomodation.
They booked me in the hotel out of the airport and I did have nothing to pay.

Regarding an upgrade : the problem is that at DUS airport, the counter is manned with people working for AF but not AF personel. I know they are very friendly and helpful but if they can't do something, go to the AF transfer desk upon you arrival at CDG and if the CDG-SIN is not full, you may have a chance.
Flying is amazing!
 
HT
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RE: Missed Connection : What To Do?

Sun Mar 31, 2013 2:56 pm

Quoting Icarus75 (Reply 10):
Regarding an upgrade : the problem is that at DUS airport, the counter is manned with people working for AF but not AF personel. I know they are very friendly and helpful but if they can't do something, go to the AF transfer desk upon you arrival at CDG and if the CDG-SIN is not full, you may have a chance.

The OP is already back on his way to Europe by now (= 10 days later).
And his experience with AF at CDG outbound wasn't the best, I can tell from PMs.
-HT
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
 
airtrainer
Topic Author
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RE: Missed Connection : What To Do?

Wed Apr 03, 2013 7:18 pm

Quoting HT (Reply 11):
The OP is already back on his way to Europe by now (= 10 days later).
And his experience with AF at CDG outbound wasn't the best, I can tell from PMs.

Back home indeed and the experience at CDG was not an enjoyable one (but as a contrast, the holiday was GREAT !). As Icarus75 said, the counters at CGN and DUS are not manned by AF staff, at CGN there was only one lady to rebook all the passengers so I can understand she was a bit overwhelmed with the situation. At DUS on the following day the check-in agent tried to look at rerouting options and came with a DUS-CDG-BKK-SIN with the last leg on TG but apparently all TG flights were full that day. So I made my way to CDG on the 10:50 flight and went straight to the AF counters where I was told that I should be glad to have a confirmation on the evening flight to SIN as it was oversold... When I asked if I could have some meal/drink voucher as I didn't receive a single one since the last evening, they said no because such vouchers were supposed to be issued "by CGN"... As I was going to wait for 11 hours I then asked (politely) if they could give me a lounge access, but again the answer was no. Any rerouting option ? No, "but you can take the train to visit Paris (at my own expense of course), and don't worry, once you arrive in Singapore you will forget the delay". My last question was about the EC 261/2004 regulation (I had been handed a copy at CGN) but I was told that I should rather expect to receive some miles on my Flying Blue account. A few weeks ago I watched AF's CEO saying on tv that Air France was on its way to surpass EK in term of service, well I wish them good luck, it's going to be a looooooooong journey. Bye bye AF !
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