A few years ago I had an elderly aunt & uncle fly MDW
on Southwest. My aunt has mobility problems and cannot walk long distances and sometimes requires the use of a wheelchair. I booked the trip for them and called Southwest reservations shortly after I booked to see if they could accommodate my aunt's special needs.
They were told to meet a special agent at MDW
by the ticket counter.
At the end of the trip my relatives had nothing but wonderful things to say about how they were treated by Southwest employees.
Especially since they had a plane change at PHX
. They were escorted all the way through the connection and they said the Southwest agents could not have been more helpful. At SNA
I believe they use a special kind of lift to get wheelchair passengers on the plane and my aunt was a little nervous by this, but the agent calmed her fears and made it as easy going as possible for them. About a month later they flew SNA
and they experienced the same nice treatment on the return trip too.
Great job Southwest!