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newbief1yer
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Joined: Thu Dec 06, 2012 9:35 pm

FlyBe To Barra - Advice Please

Tue May 07, 2013 8:33 am

Just before I proceed,Thanks in advance for all your replies. I am not sure if this is the right place for me to post this message.

Background to this was I was very intrigued with the beach landing at Barra. so booked a trip for the bank holiday weekend - morning flight on Saturday and return on Monday.

reaching Glasgow airport on Saturday morning, saw the dreaded 'Cancelled' sign. my heart almost skipped a beat as I had been planning this for months. nevertheless walked down to the FlyBE counter to be told that we would instead be taken on a coach to Oban (3 hours) and then on a Ferry to Barra (1 hour transit and then a 5 hour ferry), reaching Barra Castle Bay ferry at 20:30. As per original plan we were supposed to land at Barra Beach airport at 10:00 AM, so all in all a delay of around 10.5.

There was an alternate route for us to be put on a flight to benbeculla and then coach to the ferry and then ferry to Barra, which would eventually reach Barra at 17:15 in the evening, still saving us around 3.5 hours from the arranged option. But for the Benbeculla option, FlyBE was clear that they would not take responsibility after dropping us off at Benbeculla it was all down to us from there on.

Wanting to be safe, we chose the FlyBE sponsored option of coach to Oban and then Ferry.

When we reached the Ferry at Oban, we were asked to pay for our ferry tickets and we were advised that we would be reimbursed. Still yet to get any form of acknowledgement or emails about this from FlyBE. I shall be contacting them later today. For the entire day we were given a light refreshments voucher worth £16 for the two of us at Glasgow airport.

This was the onward journey, for the return we were scheduled to be on the 10:25 from Barra to Glasgow. reached the airport at 9:30 am to see the beach landing. was told that the flight would be delayed by am hour.

at 10:45 given the bad news that the flight was again cancelled. this time we were swiftly put onto (14 passengers) the airports fire vans and driven to the nearest ferry, 10 minutes away and were on the 11:05 ferry to South Uist in Benbeculla. there a coach was waiting for us and were driven to Benbeculla airport. reached the airport at 13:15 and we were put on a flight at 13:45 to Glasgow, reaching Glasgow at 14:35. No food vouchers given for the entire journey, except some snacks and drinks on the BEB-GLA flight.

Now my question is - are we entitled for any compensation or refunds (I would be expecting them to reimburse our ferry ticket and the paid seating which I had done while booking the flight) ? or have we been treated fairly? from my point of view, Yes, FlyBE did reach us to the final destination, albeit 11 hours later, for a 1 hour flight. But what are the airlines responsibilities for refreshments during the journey?

* both flights cancelled due to technical fault with the aircraft. onward journey due to leaking fuel pipe. return journey, no reason given.
 
Pe@rson
Posts: 16004
Joined: Sat Jan 13, 2001 6:29 pm

RE: FlyBe To Barra - Advice Please

Tue May 07, 2013 1:01 pm

"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
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newbief1yer
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Posts: 399
Joined: Thu Dec 06, 2012 9:35 pm

RE: FlyBe To Barra - Advice Please

Tue May 07, 2013 1:33 pm

Thanks Pe@rson. Will take a look at it.
 
reifel
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Joined: Sun Feb 13, 2005 12:53 pm

RE: FlyBe To Barra - Advice Please

Thu May 09, 2013 10:15 am

Sorry to hear that. I believe FlyBE had no other options to cancel the flights and obiously had good routine in arranging other transportation means, which really surprised me. Quite a trek, but probably not much better options, except on the outbound flight.

Technical fault is really an issue. Most airlines will claim technical fault as force majeure, so that you are not entitles to EU Compensation. That said, at least here in Germany, some courts state that technical faults ar part of an airline business and must be expected, and thus no force majeure (unless i.e. Boeing tells the airlines that they're not allowed to fly freshly deliviers 787's, then indeed it is force majeure)...

Not sure how this is handled in UK though.
 
vfw614
Posts: 3168
Joined: Mon Dec 10, 2001 12:34 am

RE: FlyBe To Barra - Advice Please

Fri May 10, 2013 9:25 pm

The question whether or not a technical fault is force majeure has been decided by the European Court of Justice in 2008 (in short, usually it is no force majeure), so the legal situaiton in the UK and Germany is the same as all EU courts are bound by the ECJ's decision when interpreting the EU passenger rights regulation.

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