Just before I proceed,Thanks in advance for all your replies. I am not sure if this is the right place for me to post this message.
Background to this was I was very intrigued with the beach landing at Barra. so booked a trip for the bank holiday weekend - morning flight on Saturday and return on Monday.
reaching Glasgow airport on Saturday morning, saw the dreaded 'Cancelled' sign. my heart almost skipped a beat as I had been planning this for months. nevertheless walked down to the FlyBE counter to be told that we would instead be taken on a coach to Oban (3 hours) and then on a Ferry to Barra (1 hour transit and then a 5 hour ferry), reaching Barra Castle Bay ferry at 20:30. As per original plan we were supposed to land at Barra Beach airport at 10:00 AM
, so all in all a delay of around 10.5.
There was an alternate route for us to be put on a flight to benbeculla and then coach to the ferry and then ferry to Barra, which would eventually reach Barra at 17:15 in the evening, still saving us around 3.5 hours from the arranged option. But for the Benbeculla option, FlyBE was clear that they would not take responsibility after dropping us off at Benbeculla it was all down to us from there on.
Wanting to be safe, we chose the FlyBE sponsored option of coach to Oban and then Ferry.
When we reached the Ferry at Oban, we were asked to pay for our ferry tickets and we were advised that we would be reimbursed. Still yet to get any form of acknowledgement or emails about this from FlyBE. I shall be contacting them later today. For the entire day we were given a light refreshments voucher worth £16 for the two of us at Glasgow airport.
This was the onward journey, for the return we were scheduled to be on the 10:25 from Barra to Glasgow. reached the airport at 9:30 am to see the beach landing. was told that the flight would be delayed by am hour.
at 10:45 given the bad news that the flight was again cancelled. this time we were swiftly put onto (14 passengers) the airports fire vans and driven to the nearest ferry, 10 minutes away and were on the 11:05 ferry to South Uist in Benbeculla. there a coach was waiting for us and were driven to Benbeculla airport. reached the airport at 13:15 and we were put on a flight at 13:45 to Glasgow, reaching Glasgow at 14:35. No food vouchers given for the entire journey, except some snacks and drinks on the BEB-GLA
Now my question is - are we entitled for any compensation or refunds (I would be expecting them to reimburse our ferry ticket and the paid seating which I had done while booking the flight) ? or have we been treated fairly? from my point of view, Yes, FlyBE did reach us to the final destination, albeit 11 hours later, for a 1 hour flight. But what are the airlines responsibilities for refreshments during the journey?
* both flights cancelled due to technical fault with the aircraft. onward journey due to leaking fuel pipe. return journey, no reason given.