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mke717spotter
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Posts: 1950
Joined: Thu Dec 01, 2005 9:32 am

Miles On US Account Not Posting From LH Flight

Fri Aug 02, 2013 9:05 pm

About two weeks ago I got back from Euro trip that I went on with my family. The trip involved six different flights, all of them of star alliance carriers (UA, AC, LH, and LO). Miles for five of the six flights have been posted on my account, but the last flight, LH FRA-ORD, has not.
http://imageshack.us/a/img15/6551/x4ib.jpg

Anyone know what the problem is and how I should go about getting the miles? I'm not sure those miles didn't post, since the WAW-FRA flight was my connecting leg that same day and its been posted. I already tossed out my boarding passes so that's not going to help, but I'm still able to login on LH's website to see the reservation and my dividend miles is attached on there. Is there anyway to look up what fare class I had?
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deepunderground
Posts: 55
Joined: Sun Dec 02, 2012 3:38 am

RE: Miles On US Account Not Posting From LH Flight

Sat Aug 03, 2013 12:14 pm

Maybe this is a smartass answer, but have you called US instead of posting on an internet message board?
 
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OA260
Posts: 21105
Joined: Thu Nov 30, 2006 8:50 pm

RE: Miles On US Account Not Posting From LH Flight

Sat Aug 03, 2013 12:25 pm

Sometimes these thing happen. Just do a retro claim with your carrier FF office.
 
planeguy727
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Joined: Fri Mar 30, 2007 2:58 am

RE: Miles On US Account Not Posting From LH Flight

Sat Aug 03, 2013 1:36 pm

Go to your DM account page - there is a link for requesting missing mileage. They are fairly quick to reply. My LH flights have always posted in a timely manner. And do remember they say it can take 6-8 weeks for miles to post.
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Boston
Posts: 53
Joined: Mon Jul 02, 2007 4:28 am

RE: Miles On US Account Not Posting From LH Flight

Sun Aug 04, 2013 9:26 pm

Intl flights can take awhile to post to your account. I flew US domestic and it took them about a month to post to my UA mileage account, so either call US or wait for the 6-8 week time frame to pass. My guess is if you call, the rep is just going to tell you about the 6-8 week wait and if it doesn't update around that time then to call back.
 
rsrik
Posts: 141
Joined: Mon Oct 20, 2008 10:22 am

RE: Miles On US Account Not Posting From LH Flight

Wed Aug 07, 2013 6:58 am

Something for you to review ....

On Singpore airlines, when I reach the airport early enough, and if I manage a seat on an earlier flight than the one I am booked on ... the miles will not post on my account. I have to initiate a missing miles process from SQ's website, to get those miles.

Was there some such change to your flight?

In any case, reach out to the airline. Good luck!

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