A relative of mine is travelling during next week to Dallas (DFW). Lufthansa sold him a ticket with the following route: OPO-FRA-JFK-EWR-DFW. My question concerns the JFK-EWR transfer, as we already got two different responses from LH call center.
Is it included in the ticket, as LH sold the ticket OPO-DFW as a single ticket, and therefore it is organized by LH, or must my relative find a transfer by his own means once in JFK, in order to catch the new leg of the flight departing from EWR?
All the best for any help,