Osubuckeyes
Posts: 1679
Joined: Mon Mar 01, 2004 10:05 am

Cancelling A Reservation Question

Fri Jul 11, 2014 2:55 pm

My schedule got changed for work and I will no longer be able to use my SFO-PHX ticket for vacation on US after my work trip. I looked into changing the ticket to something that worked and it seems that no matter the price of the new ticket there is always a $200 change fee even if the new ticket is less than the original. Two questions.

Why would anyone ever change a ticket if their ticket value was less than $200?

Is there any value to my ticket or is it pretty much a sunk cost to me at this point? To clarify, is it possible to use it as credit somehow without paying the $200?
 
einsteinboricua
Posts: 4615
Joined: Thu Apr 15, 2010 4:11 pm

RE: Cancelling A Reservation Question

Fri Jul 11, 2014 5:37 pm

Quoting osubuckeyes (Thread starter):
Is there any value to my ticket or is it pretty much a sunk cost to me at this point? To clarify, is it possible to use it as credit somehow without paying the $200?

Did you buy insurance? Lately I've gotten into the habit of doing so because I'd rather lose $20-$30 than a full airfare. That's not to mention that the change fee is $200 alone...there's also the difference in airfare.

My suggestion: speak with an airline representative. There might be someone who will understand and see what they can do.
"You haven't seen a tree until you've seen its shadow from the sky."
 
Osubuckeyes
Posts: 1679
Joined: Mon Mar 01, 2004 10:05 am

RE: Cancelling A Reservation Question

Fri Jul 11, 2014 6:47 pm

No insurance. I thought that could only be used in case of an emergency though? Usually I book WN on this type of short hop to Cali, but since they were more expensive that day it had to be US. I may try calling, but I have a feeling that they will just tell me to change it I have to pay $200.
 
dc9northwest
Posts: 2142
Joined: Sun Feb 04, 2007 5:33 am

RE: Cancelling A Reservation Question

Fri Jul 11, 2014 7:08 pm

You won't get a refund, but you might get credit for the 200$ for the same airline.

Happened to me for my father's ticket. Paid 75$ and was able to get a voucher issued for the full value of that ticket.
 
Osubuckeyes
Posts: 1679
Joined: Mon Mar 01, 2004 10:05 am

RE: Cancelling A Reservation Question

Fri Jul 11, 2014 8:01 pm

Quoting dc9northwest (Reply 3):
appened to me for my father's ticket. Paid 75$ and was able to get a voucher issued for the full value of that ticket.

How did you go about getting that? Did you just call?
 
PI4EVER
Posts: 617
Joined: Wed May 06, 2009 10:29 pm

RE: Cancelling A Reservation Question

Fri Jul 11, 2014 10:10 pm

You simply forfeit the value of your ticket, which is worth $75 of air transportation on that flight and date you bought it for. Nonrefundable and subject to change fees and additional fare collection for any new flight. Obviously you would not pay a $200 change fee to move the $75 ticket to another flight and date unless it was urgent you fly on a new date. I am sure an agent at US will explain it as such, but to set you mind at ease give them a call. This type transactions is not unique to US so no bashing them for it. All apply the same principle and international change fees are even higher. WN is the only airline that provides the cancel and flight credit for future use option. It is a definite plus that I've used many times. I've even had a ticket on WN, purchased at a higher rate, reissued to a lower fare as a result of a sale fare and get a future flight credit for the difference. They're the only ones to do it and I definitely factor that in for personal travel because it is a win-win for me and it obviously is a big sales factor for WN as well. But not to minimize, all the other airlines generate millions of dollars in additional revenue off change fee and additional fare collections. It boils down sometimes to "pick your battle."
watch what you want. you may get it.
 
dc9northwest
Posts: 2142
Joined: Sun Feb 04, 2007 5:33 am

RE: Cancelling A Reservation Question

Sat Jul 12, 2014 9:01 am

Quoting osubuckeyes (Reply 4):

How did you go about getting that? Did you just call?

Yes, my mother called the customer service center. I just paid the 75$ and used the ticket because I fly most.

It was actually on AS, however.

Give it a try. I don't know the policies of other airlines, and I wasn't expecting to get any voucher. But it worked on AS.

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