I've recently flown several routes on AA's B767 with the updated interior (new business class seats). The flight map software was also updated on these planes, with nicer higher-resolution maps. However, I noticed an error and I wonder how to contact AA or the vendor to get it fixed. I think that the "date" on the map is probably set to January 1st by default and it is not updated -- I don't know if this should be done by the cabin crew or the pilots because I don't know how the system works.
The error is quite noticeable on the world map that shows the flight path, because the Sun is always located on the tropic of Capricorn (23 degrees southern latitude), so that the shaded area of the map that denotes "night time" is very much incorrect, specially at this time of year when the Sun is on the tropic of Cancer (23 degrees northern latitude). A more serious problem related to this is that the "time in Dallas" is always shown with daylight savings off and as a result, the flight software says that the plane will be arriving one hour earlier than the real arrival time. This could pose a problem for inexperienced travelers with short connecting times.
I'm attaching two images, of the map that was shown in the plane, and the one that should have been shown, to illustrate the problem.
So, who should I contact about this?
|day/night map that was shown|
|day/night map that should have been shown|