AlnessW
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Why Do Gate Agents Need To Assign Seats?

Sun May 06, 2012 10:49 pm

I've noticed that one of the first things gate agents do upon their arrival at the podium is print out a handful of boarding passes, then announce "Will the passengers Jack, Jill, Johnny, and Jane please come to the podium for your seat assignment?"

Why is this necessary? I assumed that all pax either selected their seats online or an agent did it for them at check-in, but this does not always seem to be the case. I know that there are usually pax on standby, but I thought those seats usually were assigned toward the end of boarding.

One time, I was flying BOS-MIA-SJO on AA with my sister and grandparents, but upon arrival at BOS we discovered our BOS-MIA flight was cancelled due to a broken 757. After waiting in the long line to be rebooked, the agent asked us "May I split you up?" We said yes, and traveled to SJO separately in two pairs. My grandfather and I flew BOS-DFW-SJO, while my sister and grandmother flew BOS-MIA-SJO. After the agent checked our bags and gave us our boarding passes, she said, "It's too early to give you seat assignments for your flight to DFW, you'll need to see the gate agent for your seats." (The flight was AA 475, on a 737 if that matters.) But somehow she was able to assign our seats on the DFW-SJO flight as well as both flights for my sister and grandmother, who were traveling much later in the day than we were. I tried a kiosk as well and it also said "see agent for seat assignment."

So why was this the case? Any information would be great!  
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 12:00 am

I'll speculate here.

I think it is because of seating priorities and last minute changes. I don't think the booking systems are clever enough to seat everyone automatically in the face of said things.

Say that some families with infants are traveling on the flight but have not checked in yet. The airline way want to keep the bulkhead seats for those, but if they then don't show the seats become available. Same with high status holders. I once arrived at LHR T3 30 minutes before take-off for a transatlantic flight (and wasn't that a fun run to the gate). The check-in agents had kept my seat open, probably because I had the highest status. However if I hadn't shown this would have led to a cascade effect as someone else would have gotten my upgrade, and then an economy seat would have been available for someone on standby. Add in the aforementioned bulkheads, people traveling together, seating preference, and you can see why the gate agents might prefer to do some assignments last minute.

Again, just speculation.
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YYZatcboy
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 1:01 am

They are clearing standby passengers who get through security with a boarding pass but no seat assignment. It's also upgrades.
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nomadd22
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 2:36 am

They almost always overbook flights because not all ticket holders show up. So people who booked after all seats were assigned and people from missed flights don't have available seats till the last minute.
Anon
 
roseflyer
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 2:56 am

There are multiple reasons. First, you hear a lot of standby passengers who are non-revs get seat assignments at the gate. Sometimes it is 20 minutes prior to departure, but sometimes earlier when the loads are light.

Secondly, airlines overbook. About 6 passengers is normal on a domestic flight. You might be confirmed on the flight, but not get a seat assignment since the seats have not been released from misconnects and no shows.
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AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 3:01 am

Quoting Starlionblue (Reply 1):
I'll speculate here.

I think it is because of seating priorities and last minute changes. I don't think the booking systems are clever enough to seat everyone automatically in the face of said things.

You may be correct there.

Quoting Starlionblue (Reply 1):
Say that some families with infants are traveling on the flight but have not checked in yet. The airline way want to keep the bulkhead seats for those, but if they then don't show the seats become available. Same with high status holders.

Hmm... Interesting to know.

Quoting Starlionblue (Reply 1):
I once arrived at LHR T3 30 minutes before take-off for a transatlantic flight (and wasn't that a fun run to the gate).

Then book a more sensible connection time.

Quoting Starlionblue (Reply 1):
Add in the aforementioned bulkheads, people traveling together, seating preference, and you can see why the gate agents might prefer to do some assignments last minute.

Again, just speculation.

Thanks Starlionblue!

Quoting YYZatcboy (Reply 2):
They are clearing standby passengers who get through security with a boarding pass but no seat assignment.

So these are the folks who have cleared the standby list before going through security (and therefore not appearing on the gate monitor). Is that what happened here, per chance?

Quoting AlnessW (Thread starter):
After the agent checked our bags and gave us our boarding passes, she said, "It's too early to give you seat assignments for your flight to DFW, you'll need to see the gate agent for your seats."
Quoting nomadd22 (Reply 3):
They almost always overbook flights because not all ticket holders show up. So people who booked after all seats were assigned and people from missed flights don't have available seats till the last minute.

Are these the pax that made reservations at the airport, or...?
 
vikkyvik
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 3:58 am

Quoting AlnessW (Reply 5):
Then book a more sensible connection time.

Obviously, but if you have 2 hours connection time, and your first flight is delayed 1.5 hours, all the booking in the world won't solve that.

Speaking personally, every now and then, the cheapest flights will have a very close connection (like 40 minutes or so; I typically like at least an hour). If I'm flying from Boston to LA, and my connection is in Vegas, I'll probably book the flight anyway (depending on the airline), because there are tons of LA-Vegas flights. If I miss my connection, I probably won't have to wait that long.

Quoting Roseflyer (Reply 4):

Secondly, airlines overbook. About 6 passengers is normal on a domestic flight. You might be confirmed on the flight, but not get a seat assignment since the seats have not been released from misconnects and no shows.

Seems so strange to me. I think I'd be pretty hesitant to book tickets on a flight if I couldn't get a seat assignment.
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 4:04 am

Quoting AlnessW (Reply 5):
Quoting Starlionblue (Reply 1):
I once arrived at LHR T3 30 minutes before take-off for a transatlantic flight (and wasn't that a fun run to the gate).

Then book a more sensible connection time.

For the record, I arrived in a car.  It was just unexpected traffic. But hey, those are the breaks. If I'd missed the plane, I wouldn't have whined about it.

Quoting AlnessW (Reply 5):
Quoting nomadd22 (Reply 3):
They almost always overbook flights because not all ticket holders show up. So people who booked after all seats were assigned and people from missed flights don't have available seats till the last minute.

Are these the pax that made reservations at the airport, or...?
Quoting vikkyvik (Reply 6):
Seems so strange to me. I think I'd be pretty hesitant to book tickets on a flight if I couldn't get a seat assignment.

Well, even if you did get a seat assignment you could get bumped. For example at AA and others if you are highest tier and book 24+ hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to. Same with MTOW limitations. The airline tries to avoid offloading pax, but they will. If they didn't overbook the cost of the flights would go up as there would be empty seats all over the place. To be fair airlines tend to have overbooking down to a science so you will rarely get offloaded.
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FlyASAGuy2005
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 4:14 am

Quoting vikkyvik (Reply 6):
Seems so strange to me. I think I'd be pretty hesitant to book tickets on a flight if I couldn't get a seat assignment.

Okay i'll try to explain this as simple as possible. I'll use an MD88 as a example.

DL's 88s seat 133 in Y. Of those 133 seats, only about 118 can be pre-assigned. The rest are blocked (forward bulkhead and the last couple rows) until day of departure. So those 15 or so passenger's boarding pass will say "Awaiting Seat Assignment - Confirmed". They WILL get a seat because they booked @ a time when there was still available inventory but they couldn't pre-select a seat because the remaining seats were blocked.

Oversales are a totally different story and is actually much more complicated than I could even explain here but hope what I said explains a part of the whole seat assigned at the gate thing.
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vikkyvik
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 4:59 am

Quoting Starlionblue (Reply 7):
Well, even if you did get a seat assignment you could get bumped. For example at AA and others if you are highest tier and book 24+ hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to. Same with MTOW limitations. The airline tries to avoid offloading pax, but they will.

True, but those scenarios are different from arriving at the gate without a seat assignment.

Quoting FlyASAguy2005 (Reply 8):
DL's 88s seat 133 in Y. Of those 133 seats, only about 118 can be pre-assigned. The rest are blocked (forward bulkhead and the last couple rows) until day of departure. So those 15 or so passenger's boarding pass will say "Awaiting Seat Assignment - Confirmed". They WILL get a seat because they booked @ a time when there was still available inventory but they couldn't pre-select a seat because the remaining seats were blocked.

Thanks, that makes sense. I guess for me personally, since I'm very picky about seats, it would be very unappealing to not have a seat assignment prior to arriving at the airport.
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 5:17 am

Quoting vikkyvik (Reply 9):
Quoting Starlionblue (Reply 7):
Well, even if you did get a seat assignment you could get bumped. For example at AA and others if you are highest tier and book 24+ hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to. Same with MTOW limitations. The airline tries to avoid offloading pax, but they will.

True, but those scenarios are different from arriving at the gate without a seat assignment.

Point!

My theory is that the unassigned seats (as per FlyASAguy2005 for example) are there for flexibility.
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Goldenshield
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 10:00 am

Quoting AlnessW (Reply 5):
So these are the folks who have cleared the standby list before going through security (and therefore not appearing on the gate monitor). Is that what happened here, per chance?

In the US at least, there will be a security pass given to the nonrev so that he/she can get to the gate and wait for the flight. Some places have holing areas for the non-revs. Most places/countries, though, keep you outside of security until you have been cleared.

Quoting AlnessW (Reply 5):
Are these the pax that made reservations at the airport, or...?

They could be revenue standby (elites) who booked a last minute trip.
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Tristarsteve
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 10:17 am

Quoting vikkyvik (Reply 9):

Thanks, that makes sense. I guess for me personally, since I'm very picky about seats, it would be very unappealing to not have a seat assignment prior to arriving at the airport.

Well don't get a job with an airline.
Very occasionally I will get a seat before check in, but even then its easy
to lose it at the gate to a revenue pax and get another one.
And my 'firm' bookings are never firm. Easy to arrive at the airport
and find you are on standby.
Once I was travelling ARN-CPH-JFK through flight on TWA.
But when we got to CPH we were offloaded for 24hrs as they needed
aöö the seats to sell to SAS.
 
nomadd22
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 11:18 am

Quoting AlnessW (Reply 5):

Are these the pax that made reservations at the airport, or...?

That's not really the reason. If a flight was sold out a month in advance, the airline would be even more likley to overbook, since they'd expect more cancellations in that month than in the last hour. It's a guessing game, and one they don't always win. I'm usually not in that much of a hurry when I'm coming home and have gotten a nice record of travel vouchers. $400 is a pretty good deal for reading a book for three hours.
Anon
 
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 1:59 pm

Quoting nomadd22 (Reply 13):
If a flight was sold out a month in advance, the airline would be even more likley to overbook, since they'd expect more cancellations in that month than in the last hour.

Now that the EU has mandatory compensation for bumping due overbooking, we have a lot less.
Once upon a time overbooking of 20 on a A321 was not unusual. Nowadays one or two at most. The airline does not lose a lot either, because most bookings now are not transferable., you pay for the seat whether you sit in it or not.

But why overbook when the normal fare is 60 EUR and the bumping fee is 250 EUR. It just doesn't pay.
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 07, 2012 11:42 pm

Quoting vikkyvik (Reply 6):
Obviously, but if you have 2 hours connection time, and your first flight is delayed 1.5 hours, all the booking in the world won't solve that.

Hard to disagree with you there. Once upon a time, I booked PDX-LAX on AS connecting to LAX-PVR on DL. What I didn't realize at the time of booking was the terminal change. We had a 2 hour layover, which probably would have been fine to change from Terminal 3 to Terminal 5 had our AS flight into LAX not been delayed 90 minutes.   We did however make our flight, but that sprint still haunts me to this day.

Quoting vikkyvik (Reply 6):
Speaking personally, every now and then, the cheapest flights will have a very close connection (like 40 minutes or so; I typically like at least an hour).

That's where we differ.   I always prefer at least 2 hours, but 3 is best.

Quoting vikkyvik (Reply 6):
If I'm flying from Boston to LA, and my connection is in Vegas, I'll probably book the flight anyway (depending on the airline), because there are tons of LA-Vegas flights.

You are a bit lucky there. But due to my nitpicky travel habits, I want to travel on the flight that I made my original reservation on, nothing else.

Quoting vikkyvik (Reply 6):
If I miss my connection, I probably won't have to wait that long.

... Unless the other flights are full.

Quoting vikkyvik (Reply 6):
Seems so strange to me. I think I'd be pretty hesitant to book tickets on a flight if I couldn't get a seat assignment.

   Yes, but for me you can guarantee that I won't be booking a flight that I can't reserve a seat on.


Quoting Starlionblue (Reply 7):
For the record, I arrived in a car. It was just unexpected traffic.

Oops! I guess I jumped to the conclusion that this was a connection. What time were you aiming to get to the airport?

Quoting Starlionblue (Reply 7):
Well, even if you did get a seat assignment you could get bumped.

How reassuring...  
Quoting Starlionblue (Reply 7):
For example at AA and others if you are highest tier and book 24+ hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to.

What a messed up system.  
Quoting Starlionblue (Reply 7):
The airline tries to avoid offloading pax, but they will. If they didn't overbook the cost of the flights would go up as there would be empty seats all over the place.

Interesting, thanks.

Quoting Starlionblue (Reply 7):
To be fair airlines tend to have overbooking down to a science so you will rarely get offloaded.

Good to know!  
Quoting FlyASAguy2005 (Reply 8):
Okay i'll try to explain this as simple as possible. I'll use an MD88 as a example.

Thanks for your help! Exactly what I was looking for.

Quoting FlyASAguy2005 (Reply 8):
They WILL get a seat because they booked @ a time when there was still available inventory but they couldn't pre-select a seat because the remaining seats were blocked.

Why would seats be blocked to begin with?

Quoting FlyASAguy2005 (Reply 8):
Oversales are a totally different story and is actually much more complicated than I could even explain here but hope what I said explains a part of the whole seat assigned at the gate thing.

Again, thanks for sharing!  
Quoting vikkyvik (Reply 9):
Thanks, that makes sense. I guess for me personally, since I'm very picky about seats, it would be very unappealing to not have a seat assignment prior to arriving at the airport.

Same here. In fact, if I logged into my flight itinerary and it said "Seats will be assigned at airport" (which luckily hasn't happened yet) than I WILL be calling the airline.

Quoting Starlionblue (Reply 10):
My theory is that the unassigned seats (as per FlyASAguy2005 for example) are there for flexibility.

Hmm...

Quoting Goldenshield (Reply 11):
Most places/countries, though, keep you outside of security until you have been cleared.

This does sound much more practical to me.

Quoting Tristarsteve (Reply 12):
Well don't get a job with an airline.
Very occasionally I will get a seat before check in, but even then its easy
to lose it at the gate to a revenue pax and get another one.
And my 'firm' bookings are never firm. Easy to arrive at the airport
and find you are on standby.

I would know right off the bat that I would not be living the life I wanted to if the only way I could afford to fly was on stand-by.

Quoting nomadd22 (Reply 13):
That's not really the reason. If a flight was sold out a month in advance, the airline would be even more likley to overbook, since they'd expect more cancellations in that month than in the last hour. It's a guessing game, and one they don't always win.

Wow!

Quoting nomadd22 (Reply 13):
$400 is a pretty good deal for reading a book for three hours.

... Unless you are the passenger like myself that has checked bags that will go to my final destination, with or without me. Like I mentioned earlier, being the nitpicky traveler that I am, I want to travel on the flight that I made my original reservation on and nothing else.

Quoting Tristarsteve (Reply 14):
Now that the EU has mandatory compensation for bumping due overbooking, we have a lot less.

I was referring to flights in the US. Sorry I didn't specify in my OP.
 
FlyASAGuy2005
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 08, 2012 3:05 am

Quoting AlnessW (Reply 15):
Why would seats be blocked to begin with?

Exit rows are usually blocked for elites but if you check a flight a few days before departure (speaking about DL here) it's usually available but for a price of course. Bulkhead seats are always blocked until day of departure to accommodate passengers with disabilities. As for the rest, it's simply for flexibility. You never really want to be able to pre-assign every single seat. This way, you can move people around. Seat families together, etc. etc.
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Goldenshield
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 08, 2012 9:24 am

Quoting AlnessW (Reply 15):

This does sound much more practical to me.

It is only if the the airport is small, and the gate's nearby. At least with the London holding rooms, you are past security, and have to wait to be cleared, and when that happens, it may very well mean you have to trek a long distance to your departure gate with very little time left before they shut the door. Many airports, such as in Sydney, aren't quite that gracious.
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FlyASAGuy2005
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 08, 2012 9:11 pm

Quoting AlnessW (Reply 15):
I would know right off the bat that I would not be living the life I wanted to if the only way I could afford to fly was on stand-by.

I don't really care about domestic travel. LF has been on the rise over the past 3 years and it's becoming harder and harder to travel within the US as a non-rev on days outside of Tues/Wed//Sat. However, working for an airline, I have been able to travel the world with a 95%+ rate in business class. Tickets that would have otherwise cost me $5,000 or more R/T. Not a bad deal at all..

Just last week I decided to take a couple days off and visit some old Navy buddies in Japan..

[Edited 2012-05-08 14:27:44]
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AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 08, 2012 11:41 pm

Quoting FlyASAGuy2005 (Reply 16):
Exit rows are usually blocked for elites but if you check a flight a few days before departure (speaking about DL here) it's usually available but for a price of course.

Not always, though. One time when selecting my seats for PDX-DFW-BOS on AA the system let me reserve exit row seats at booking for both flights at no charge. They even gave me Priority AAccess!

Quoting FlyASAGuy2005 (Reply 16):
Bulkhead seats are always blocked until day of departure to accommodate passengers with disabilities.

When you say "day of departure," do you mean at the airport? Because one time I was flying PDX-SFO on a UA Exp / OO CRJ-200, and on the day of my flight, if not the day before, the bulkhead seats were shown as available on the seatmap, and I reserved one no problem.

Quoting FlyASAGuy2005 (Reply 16):
As for the rest, it's simply for flexibility. You never really want to be able to pre-assign every single seat. This way, you can move people around. Seat families together, etc. etc.

Interesting, thanks.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Wed May 09, 2012 1:33 am

Quoting AlnessW (Reply 15):
Quoting vikkyvik (Reply 6):
Speaking personally, every now and then, the cheapest flights will have a very close connection (like 40 minutes or so; I typically like at least an hour).

That's where we differ.   I always prefer at least 2 hours, but 3 is best.

Depends on the airport. At HKG I am perfectly happy arriving at the in town train station 90 minutes before, checking in and dropping my luggage there, and knowing beyond a doubt I will make the plane. Flying out of JFK and driving from Connecticut no way I would cut it that fine. Same with FRA vs LHR. At FRA I would have no qualms about a 45 minute connection. At LHR I would wonder if my luggage and/or my person would make it.

Some airports are just more efficient than others.

Quoting AlnessW (Reply 15):
Quoting Starlionblue (Reply 7):
For the record, I arrived in a car. It was just unexpected traffic.

Oops! I guess I jumped to the conclusion that this was a connection. What time were you aiming to get to the airport?

About 2-3 hours before take-off. Serious traffic.

Quoting AlnessW (Reply 15):
Quoting Starlionblue (Reply 7):
For example at AA and others if you are highest tier and book 24+ hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to.

What a messed up system.

I disagree. Highest tier holders are very important to airlines as they fly a lot. Keeping them happy is important. If someone with no status is unhappy, they lose one sale. If an Executive Platinum is unhappy, they potentially lose dozens of sales. If it happens often they may lose entire company contracts.

It's cruel but it is business. Keep your big customers happy first.

Same with Hyatt hotels. Diamond holders are guaranteed a room if they book 24 hours in advance, even if the hotel is fully booked.

In practice of course, an offload will rarely happen for this reason anyway.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Wed May 09, 2012 5:47 am

Quoting Starlionblue (Reply 20):
At HKG I am perfectly happy arriving at the in town train station 90 minutes before, checking in and dropping my luggage there, and knowing beyond a doubt I will make the plane.

Ah, but for me, it is much more than just "making the flight." I want to get to the airport early enough to check my bags, clear security without rushing, walk around the terminal, take some some pictures, maybe have a bite to eat, and walk a bit more before heading to my gate around 30 minutes before boarding begins.

Quoting Starlionblue (Reply 20):
At LHR I would wonder if my luggage and/or my person would make it.

Agreed. You really do need 3 hours to connect at LHR. In fact, BA considers a layover of 3 hours or more to be a "Long" layover, while under 3 hours is considered a "Short" layover.

Quoting Starlionblue (Reply 20):
Some airports are just more efficient than others.

Yes, but size matters, too.

Quoting Starlionblue (Reply 20):
About 2-3 hours before take-off. Serious traffic.

 Wow! Wow! That is serious.

Quoting Starlionblue (Reply 20):
I disagree. Highest tier holders are very important to airlines as they fly a lot. Keeping them happy is important. If someone with no status is unhappy, they lose one sale. If an Executive Platinum is unhappy, they potentially lose dozens of sales. If it happens often they may lose entire company contracts.

It's cruel but it is business. Keep your big customers happy first.

Same with Hyatt hotels. Diamond holders are guaranteed a room if they book 24 hours in advance, even if the hotel is fully booked.

In practice of course, an offload will rarely happen for this reason anyway.

  
 
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ADent
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RE: Why Do Gate Agents Need To Assign Seats?

Wed May 09, 2012 7:28 am

Depends on the airline.

I haven't flown lately but in the past UA would hold a lot of seats back until 24 hours before departure. This makes getting seat assignments early for the non-Premiers (aka riff-raff) hard, but allows flexibility to assign seats for couples and families that book later.

AA seemed to assign every seat - so if you book late there are no (or only crappy) seats to select.

F9 seemed to do both. We reserved a selection of consecutive middle seats - but when we checked in we got 4 seats next to each other - the system had automatically changed them.



Now back to UA (at least PM, haven't flown the new SHARES based UA). They will not release Economy+ seats to the riff-raff until 1 hour before departure (they are trying to sell them to people checking in). So if the back of the bus is full when you check in early you get a Departure Management Card. Then 1 hour prior to departure they release the E+ seats and assign seats to all the riff-raff holding DMCs - calling them up by name to the podium.

What do other airlines with E+ do?


As mentioned above there are oversell situations, stand-bys, upgrades, and people who did not check in at a place that issues that airlines boarding passes (say international legs).
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Wed May 09, 2012 11:34 am

Quoting AlnessW (Reply 21):
Quoting Starlionblue (Reply 20):
At HKG I am perfectly happy arriving at the in town train station 90 minutes before, checking in and dropping my luggage there, and knowing beyond a doubt I will make the plane.

Ah, but for me, it is much more than just "making the flight." I want to get to the airport early enough to check my bags, clear security without rushing, walk around the terminal, take some some pictures, maybe have a bite to eat, and walk a bit more before heading to my gate around 30 minutes before boarding begins.

Except that at HKG I would check my bags in town so I don't have to lug them to the airport. And I'd use a mobile boarding pass. And the automated document check instead of the lines. 

So yes, I could take some time at the airport, but the procedures themselves are pretty darned efficient.
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AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 10, 2012 4:42 pm

Quoting Starlionblue (Reply 23):
And I'd use a mobile boarding pass. And the automated document check instead of the lines.

   I don't have a smartphone so I have even more incentive not to use mobile boarding passes.
 
B747forever
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 10, 2012 10:10 pm

Quoting AlnessW (Reply 21):
You really do need 3 hours to connect at LHR. In fact, BA considers a layover of 3 hours or more to be a "Long" layover, while under 3 hours is considered a "Short" layover.

Have you ever connected BA-BA at LHR? 3 hours is way too much time for such a connection. One hour is more than enough. I would argue that FRA is much worse as it involves A LOT of walking between INTL (US) arrivals to European departures.

Have connected several times through LHR, and it has been a pleasure every time. But FRA is a whole different story...
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Viscount724
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 10, 2012 10:37 pm

Quoting B747forever (Reply 25):
Quoting AlnessW (Reply 21):
You really do need 3 hours to connect at LHR. In fact, BA considers a layover of 3 hours or more to be a "Long" layover, while under 3 hours is considered a "Short" layover.

Have you ever connected BA-BA at LHR? 3 hours is way too much time for such a connection. One hour is more than enough.

The problem with booking a 1-hour connection at LHR (regardless of carrier) is that, in my experience, a high percentage of flights wind up in holding patterns before being able to land, sometimes for 20 minutes or more. That can eat up a lot of the connecting time. I have missed several connections for that reason. I do my best to avoid LHR but when I do connect there I never book flights with the shortest legal connection. I would rather spend another hour or two at LHR than worry whether a 1-hour connection is going to work, which requires that nothing goes wrong. You're also taking a chance that the flight to LHR may be delayed at the point of origin.

[Edited 2012-05-10 16:27:11]
 
B747forever
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RE: Why Do Gate Agents Need To Assign Seats?

Fri May 11, 2012 1:17 pm

Quoting Viscount724 (Reply 26):
a high percentage of flights wind up in holding patterns before being able to land, sometimes for 20 minutes or more

There is something called padding into schedules. You really think it takes 1hr and 25minutes to fly CDG-LHR without any holding time/long taxi times?

Airlines know about all possible delays at LHR and pad their schedules accordingly.
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Viscount724
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RE: Why Do Gate Agents Need To Assign Seats?

Fri May 11, 2012 6:57 pm

Quoting B747forever (Reply 27):
Quoting Viscount724 (Reply 26):
a high percentage of flights wind up in holding patterns before being able to land, sometimes for 20 minutes or more

There is something called padding into schedules. You really think it takes 1hr and 25minutes to fly CDG-LHR without any holding time/long taxi times?

Airlines know about all possible delays at LHR and pad their schedules accordingly.

There still seems to be a lot of guesswork involved. In my experience, flights to LHR arrive early much less often than at other major hubs. I've also had quite a few occasions where the flight has landed roughly on time but then has to wait 20 minutes for a gate.

The problem with LHR is that it's almost always operating at close to 100% of capacity which means that even a minor problem quickly leads to major delays and disruptions
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Mon May 14, 2012 4:44 pm

Quoting B747forever (Reply 25):
Have you ever connected BA-BA at LHR?

Yes.

Quoting B747forever (Reply 25):
3 hours is way too much time for such a connection. One hour is more than enough.

Well, I'm going to disagree with you there. Once I flew BOS-LHR connecting to LHR-ATH (all on BA). Let me tell you a short story here. Our redeye BOS-LHR 747 flight parked at one of the (lower level?) arrival gates in the B Concourse of Terminal 5. We must have been at the very far end of the terminal, as it was a serious walk through long hallways and lots of escalators to the train station which took us to Flight Connections in Concourse A. After clearing Flight Connections, we proceed through security and into the terminal.

Let me tell you, if we had one hour to connect, there is no way in hell we would have made our flight to ATH. We also had checked bags that needed to transfer. Furthermore, see my earlier post:

Quoting AlnessW (Reply 21):
BA considers a layover of 3 hours or more to be a "Long" layover, while under 3 hours is considered a "Short" layover.

Bottom line - Do not assume that everyone has the same situation as you.

Quoting B747forever (Reply 25):
I would argue that FRA is much worse as it involves A LOT of walking between INTL (US) arrivals to European departures.

Never been to FRA.

Quoting B747forever (Reply 25):
Have connected several times through LHR, and it has been a pleasure every time.
Quoting Viscount724 (Reply 26):
I never book flights with the shortest legal connection. I would rather spend another hour or two at LHR than worry whether a 1-hour connection is going to work, which requires that nothing goes wrong. You're also taking a chance that the flight to LHR may be delayed at the point of origin.
Exactly the same for me, except it's not just LHR. At any airport in the US I would rather relax for a while instead of worrying about connection times. Longer layovers are better!
 
cmf
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 15, 2012 2:52 am

Quoting B747forever (Reply 25):
I would argue that FRA is much worse as it involves A LOT of walking between INTL (US) arrivals to European departures.

I used to fly MIA-GVA and MIA-DUS frequently, many years ago. The connection in FRA was short and after a couple of times I had learned that though I had no problems making the connection my luggage would not. Ended up with that I would not even look for it at the carousel but rather go straight in and tell them what hotel I was staying at and just get it delivered there. Best unintended service in the world  
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KaiGywer
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 29, 2012 10:27 am

Quoting AlnessW (Reply 15):
Same here. In fact, if I logged into my flight itinerary and it said "Seats will be assigned at airport" (which luckily hasn't happened yet) than I WILL be calling the airline.

To which they will reply that you will get a seat at the airport.

Quoting AlnessW (Reply 15):
This does sound much more practical to me.

Not at all. I have been standby on several flights where the door is literally closed behind me because they waited until the last possible second to release a seat from a passenger that was checked in but did not show up. Had I been in a holding pen whether inside or outside security, that wouldn't have happened.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
LOWS
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 29, 2012 12:30 pm

Quoting B747forever (Reply 25):
I would argue that FRA is much worse as it involves A LOT of walking between INTL (US) arrivals to European departures.


I actually like the walking at FRA after a long flight, since it gets the blood flowing.

I would like to know where exactly one IS when coming in from a US arrival. Obviously, there is that long hallway, but WHERE it is is what I don't understand. I assume it's near D/E?

[Edited 2012-05-29 05:32:14]
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Tue May 29, 2012 3:43 pm

Quoting KaiGywer (Reply 31):
To which they will reply that you will get a seat at the airport.


Thanks for that, is there anything else you'd like to add?   

Quoting KaiGywer (Reply 31):
I have been standby on several flights where the door is literally closed behind me because they waited until the last possible second to release a seat from a passenger that was checked in but did not show up. Had I been in a holding pen whether inside or outside security, that wouldn't have happened.


To each their own!

Quoting LOWS (Reply 32):
I actually like the walking at FRA after a long flight, since it gets the blood flowing.


I like long walks at any airport for that same reason. In fact, I'd rather take a decent walk, hop on the train, then walk a little more before reaching my connecting flight's gate. I'd prefer that over walking 25 feet to the gate right next door.

Quoting LOWS (Reply 32):
Obviously, there is that long hallway, but WHERE it is is what I don't understand. I assume it's near D/E?


Never been to FRA, sorry. I do wonder what a cutaway of LHR Terminal 5 looks like with all of its various levels - ticketing, security, departures, flight connections, ground level boarding positions... Not to mention a map of the international arrival gates.
 
m11stephen
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RE: Why Do Gate Agents Need To Assign Seats?

Wed May 30, 2012 10:04 pm

Personally, I think overbooking is one of the most ridiculous business practices airlines engage in. It does nothing but lead to chaos, frustration, anger, etc. at the gate. There is absolutely no way you can put a good spin on, "Yes mam, I understand that you booked your ticket six months ago and paid $900 for your ticket but we don't have a seat for you." I have no idea how much revenue airlines generate from bumping passengers but the practice should be illegal. It's great that the DOT has recently increased the amount of compensation passengers get if they are involuntarily bumped from a flight. Management employees who insist on the practice of overbooking flights should work alongside agents for a day and see what it is like firsthand to bump a pax.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 1:07 am

Quoting m11stephen (Reply 34):
Personally, I think overbooking is one of the most ridiculous business practices airlines engage in. It does nothing but lead to chaos, frustration, anger, etc. at the gate.

I don't agree. If airlines didn't overbook prices would go up quite steeply. An astounding number of people don't show up for their flight. Why should airlines waste that? Also, airlines have this down to a science. There are rarely serious issues.

Quoting m11stephen (Reply 34):
There is absolutely no way you can put a good spin on, "Yes mam, I understand that you booked your ticket six months ago and paid $900 for your ticket but we don't have a seat for you."

From the airline's point of view, doing that is way less costly than not overbooking. Also if you paid $900 for your ticket you're probably on a full fare and way less likely to be bumped.

Most airlines care about frequent travelers and corporate contracts first and foremost. Those people don't get bumped. If you fly once a year and have no airline loyalty, looking only on price, the airline may bump you but the loss of your custom does not affect the airline.


As my friend says about a similar matter: "It is bad service but it is good business."
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 1:07 am

Quoting m11stephen (Reply 34):

         m11stephen, I could not agree with you more. The practice of overbooking flights seems almost as screwed up as this kind of thing:

Quoting Starlionblue (Reply 7):
For example at AA and others if you are highest tier and book 24 hours in advance you are guaranteed a spot on the plane. They'll offload someone if they have to.

  
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 1:16 am

Quoting Starlionblue (Reply 35):
There are rarely serious issues.

But they can and do happen.

Quoting Starlionblue (Reply 35):
From the airline's point of view, doing that is way less costly than not overbooking.

But from the passenger's point of view, it's unethical.

Quoting Starlionblue (Reply 35):
Also if you paid $900 for your ticket you're probably on a full fare and way less likely to be bumped.

Depends on where you're going.

Quoting Starlionblue (Reply 35):
Most airlines care about frequent travelers and corporate contracts first and foremost. Those people don't get bumped.

See my previous response:

Quoting AlnessW (Reply 36):
  

Whatever happened to "All men are created equal?"

Quoting Starlionblue (Reply 35):
As my friend says about a similar matter: "It is bad service but it is good business."

If it's "good business" then why are we seeing all of these mergers and bankruptcies?
 
m11stephen
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 1:42 am

Quoting Starlionblue (Reply 35):
I don't agree. If airlines didn't overbook prices would go up quite steeply. An astounding number of people don't show up for their flight. Why should airlines waste that? Also, airlines have this down to a science. There are rarely serious issues.

I must have had horrible luck as a gate agent then... I frequently had to bump people cause flights were overbooked. I even had situations where high level elites have gotten bumped. It is an awful business practice and I felt horrible for the passengers who I had to bump. JetBlue doesn't overbook and last I checked their ticket prices were on par with carriers that do overbook.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 5:15 am

Quoting AlnessW (Reply 37):
Quoting Starlionblue (Reply 35):
As my friend says about a similar matter: "It is bad service but it is good business."

If it's "good business" then why are we seeing all of these mergers and bankruptcies?

Only in the US. The airlines out here in Asia are comparatively fine and they overbook just as much. This leads me to conclude the overbooking bits are not the issue.

Quoting AlnessW (Reply 37):
Whatever happened to "All men are created equal?"

That would only be the case if they all paid the same. Which they didn't. And this is why some low cost carriers don't overbook.

Quoting m11stephen (Reply 38):
I must have had horrible luck as a gate agent then... I frequently had to bump people cause flights were overbooked.

That may be so, but that's only your experience. It is not statistics for the company.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 5:47 am

Quoting m11stephen (Reply 38):
I must have had horrible luck as a gate agent then... I frequently had to bump people cause flights were overbooked. I even had situations where high level elites have gotten bumped. It is an awful business practice and I felt horrible for the passengers who I had to bump.

Indeed, a bad practice. Thanks for sharing.

Quoting m11stephen (Reply 38):
JetBlue doesn't overbook and last I checked their ticket prices were on par with carriers that do overbook.

Good to know!

Quoting Starlionblue (Reply 39):
Only in the US. The airlines out here in Asia are comparatively fine and they overbook just as much. This leads me to conclude the overbooking bits are not the issue.

You didn't answer my question. How can you consider the airline industry to be a "good business" when paying pax are getting bumped from a flight they booked a year in advance.

Quoting Starlionblue (Reply 39):
That would only be the case if they all paid the same. Which they didn't. And this is why some low cost carriers don't overbook.

Once again, I fail to see how you think that bumping pax over elite-premier-whatnots is a good practice.

Quoting Starlionblue (Reply 39):
That may be so, but that's only your experience. It is not statistics for the company.

But they're real facts coming from a real person, not some obscure industry figures.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 7:57 am

Quoting AlnessW (Reply 40):
How can you consider the airline industry to be a "good business" when paying pax are getting bumped from a flight they booked a year in advance.

Overbooking is good business practice, meaning it is good for profits, or no airline would be doing it. This is not the same as saying it is good service.

Quoting AlnessW (Reply 40):
Quoting Starlionblue (Reply 39):
That would only be the case if they all paid the same. Which they didn't. And this is why some low cost carriers don't overbook.

Once again, I fail to see how you think that bumping pax over elite-premier-whatnots is a good practice.

Because elite-premier-whatnots bring in lots of business and are loyal. Losing an elite-premier-whatnot is a bad thing. Losing Joe Sixpack who flies once a year and is only loyal to the lowest fare is no big deal. There are plenty of Joe Sixpacks.

Again, it may be bad service but it is not bad business.

Quoting AlnessW (Reply 40):
Quoting Starlionblue (Reply 39):
That may be so, but that's only your experience. It is not statistics for the company.

But they're real facts coming from a real person, not some obscure industry figures.

Sure. But that's not how statistics work. In this case, there is observer bias and the sample size is not statistically significant. No way you can base policy on one person. You need to look at the total number of people bumped, the pattern, etc. No doubt the airline has this data down to the last decimal.


As I said before, if airlines could not overbook, prices would go up, probably by a fair bit. It says right in the conditions of carriage that airlines may bump you. Caveat emptor!
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
m11stephen
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 6:15 pm

Quoting Starlionblue (Reply 41):
Overbooking is good business practice, meaning it is good for profits, or no airline would be doing it. This is not the same as saying it is good service.

There are lots of things an airline, or any business for that matter, can engage in that are good for business but are highly immoral and borderline illegal practices.

I just want to clarify that my experiences have probably happened to every gate agent at every carrier that overbooks. It's one thing when you tell a customer that due to a mechanical, weather, air traffic control issue they won't be getting to their destination but it is a completely different thing when you tell them that the airline has knowingly overbooked the flight and knew ahead of time that there is a chance that they wouldn't get a seat on a flight that they had a confirmed ticket for. I'm not singling out any carrier in general. It is an industry wide practice that needs to stop. Airlines DO NOT have it down to an exact science. There is no way of knowing who will or won't show up for a flight. It's not like X percent of passengers are guaranteed to get into a car crash on the way to the airport.
My opinions, statements, etc. are my own and do not have any association with those of any employer.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Thu May 31, 2012 10:55 pm

Quoting m11stephen (Reply 42):
There are lots of things an airline, or any business for that matter, can engage in that are good for business but are highly immoral and borderline illegal practices.

"Immoral" and "borderline illegal" are strong words. The passengers enters into a contract with the airline. The contract clearly spells out overbooking practices. If you enter into a contract, read it or don't complain when it goes against you. Having said that, airlines could be better at informing passengers about overbooking up front, that is when they book the ticket.

Expectations need to be managed. If Joe Sixpack knew there was a chance of being bumped he would be less outraged, I think.

I know very well that I may be bumped. Does it bother me? Not really. It happens and when it has happened to me I've taken it in stride. Life has its nuisances and as such things go I think overbooking is a pretty small one. Let's face it, the chance of being bumped due to overbooking is way less than the chance of delay due to weather or mechanical.



Quoting m11stephen (Reply 42):
Airlines DO NOT have it down to an exact science. There is no way of knowing who will or won't show up for a flight. It's not like X percent of passengers are guaranteed to get into a car crash on the way to the airport.

Statistics over such a huge data sample tend to be pretty precise, but this does not mean that a particular flight will always be exactly on the dot. However if you take the entire airline you'll find that you come pretty close. As for the car crash, that is hardly the most common reason for a no show.

Quoting m11stephen (Reply 42):
It is an industry wide practice that needs to stop

The industry disagrees with you. And so do the regulators, and by extension the traveling public. If the traveling public really wanted the practice to stop, it would happen.

If people were willing to pay 10% more for their tickets, overbooking could stop tomorrow. But most travelers loves low fares over anything else, so that won't happen. And so overbooking will stay.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Fri Jun 01, 2012 2:14 am

Quoting Starlionblue (Reply 41):

   You just don't get it and that's OK. I've already explained my opinion on this issue, so my best advice to you is to re-read some of my earlier posts.

Quoting m11stephen (Reply 42):
There are lots of things an airline, or any business for that matter, can engage in that are good for business but are highly immoral and borderline illegal practices.
Quoting m11stephen (Reply 42):
It is an industry wide practice that needs to stop. Airlines DO NOT have it down to an exact science. There is no way of knowing who will or won't show up for a flight. It's not like X percent of passengers are guaranteed to get into a car crash on the way to the airport.

      I agree.

Quoting m11stephen (Reply 42):
I just want to clarify that my experiences have probably happened to every gate agent at every carrier that overbooks. It's one thing when you tell a customer that due to a mechanical, weather, air traffic control issue they won't be getting to their destination but it is a completely different thing when you tell them that the airline has knowingly overbooked the flight and knew ahead of time that there is a chance that they wouldn't get a seat on a flight that they had a confirmed ticket for.

Exactly. Again, I wish to thank you for sharing your firsthand experience with this matter.

Quoting Starlionblue (Reply 43):
"Immoral" and "borderline illegal" are strong words.

Strong and appropriate for the situation.

Quoting Starlionblue (Reply 43):
I know very well that I may be bumped. Does it bother me? Not really.

If I'm paying an airline hundreds of dollars to get me someplace and my reservation says "Confirmed," you bet I want to get there without a problem and you bet I'll be pissed if they bump me.

Quoting Starlionblue (Reply 43):
Life has its nuisances and as such things go I think overbooking is a pretty small one.

Have you even read our opinions on this problem? We've already stated multiple times that we think this practice is:

Quoting m11stephen (Reply 34):
the practice should be illegal.
Quoting AlnessW (Reply 37):
it's unethical.
Quoting m11stephen (Reply 38):
It is an awful business practice and I felt horrible for the passengers who I had to bump.
Quoting AlnessW (Reply 40):
Indeed, a bad practice.
Quoting m11stephen (Reply 42):
highly immoral and borderline illegal practices.
Quoting m11stephen (Reply 42):
It is an industry wide practice that needs to stop. Airlines DO NOT have it down to an exact science.

Do you not see our point? Furthermore, I can't understand how you can deny facts coming from someone who has actually worked as a gate agent.

Quoting Starlionblue (Reply 43):
As for the car crash, that is hardly the most common reason for a no show.

I think he was just giving an example.

Quoting Starlionblue (Reply 43):
The industry disagrees with you. And so do the regulators, and by extension the traveling public. If the traveling public really wanted the practice to stop, it would happen.

If people were willing to pay 10% more for their tickets, overbooking could stop tomorrow. But most travelers loves low fares over anything else, so that won't happen. And so overbooking will stay.

   My suggestion to you is to re-read this thread.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Fri Jun 01, 2012 2:38 am

Quoting AlnessW (Reply 44):
If I'm paying an airline hundreds of dollars to get me someplace and my reservation says "Confirmed," you bet I want to get there without a problem and you bet I'll be pissed if they bump me.

Fair enough but the contract you entered into when you made the reservation states quite clearly that you can be bumped. These are terms that you agreed to when you paid. The devil is in the fine print. If people don't read the fine print that is hardly the airline's fault.

You can minimize your risk of being bumped by paying a full fare, or flying a higher class of service (or flying JetBlue.)

You are entitled to compensation if you are bumped unless the resultant delay is quite small.

Here's a typical example of Conditions of Carriage: http://www.aa.com/i18n/customerServi...conditionsOfCarriage.jsp#Oversales

Quoting AlnessW (Reply 44):
Do you not see our point?

I do see your point. And I disagree. And we'll continue to disagree. I have re-read the thread and I still disagree with you and m11stephen.

Overbooking has existed for decades and will continue to exist. It is a nuisance we will have to live with unless the traveling public makes such a fuss that regulators make it illegal. Which I doubt will happen.

Quoting AlnessW (Reply 44):
Furthermore, I can't understand how you can deny facts coming from someone who has actually worked as a gate agent.

Hang on a minute. I never disputed that m11stephen experienced all the things he described. I said that you cannot take the experiences of one gate agent and extrapolate those into statistics for an entire airline, let alone an entire industry.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
Viscount724
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RE: Why Do Gate Agents Need To Assign Seats?

Fri Jun 01, 2012 4:54 am

Quoting AlnessW (Reply 44):
Quoting Starlionblue (Reply 43):
I know very well that I may be bumped. Does it bother me? Not really.

If I'm paying an airline hundreds of dollars to get me someplace and my reservation says "Confirmed," you bet I want to get there without a problem and you bet I'll be pissed if they bump me.

Tens of thousands of passengers have been able to travel thanks to overbooking. If an airline knows from experience that a certain flight has a 10% no-show rate 90% of the time and they overbook accordingly, they are making many more seats available for sale and generating a lot of additional revenue that helps keep fares lower than they would otherwise be.

On the few occasions when they guess wrong, in my experience it's rare that there aren't enough volunteers willing to accept what are often quite generous denied boarding compensation arrangements to permit those passengers who really have to travel on the flight to do so. In Europe, EU-mandated denied boarding payments are now so high (often several times as high as the total fare paid, depending on how long the delay is until the next available flight) that airlines are very cautious when overbooking, and some LCCs don't overbook, probably because, unlike the full-service carriers, all their fares are non-refundable.

When passengers paying unrestricted fares can no-show and obtain a full refund, why shouldn't airlines be permitted to overbook to compensate for that risk and permit many people to travel in those otherwise empty seats? Hotels and car rental companies do it for exactly the same reasons.
 
AlnessW
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RE: Why Do Gate Agents Need To Assign Seats?

Sat Jun 02, 2012 2:57 am

Quoting Starlionblue (Reply 45):
I do see your point. And I disagree. And we'll continue to disagree. I have re-read the thread and I still disagree with you and m11stephen.

Indeed, that is the case here.

Quoting Starlionblue (Reply 45):
Hang on a minute. I never disputed that m11stephen experienced all the things he described. I said that you cannot take the experiences of one gate agent and extrapolate those into statistics for an entire airline, let alone an entire industry.

Ah, I see. I must've misinterpreted your point, sorry.

Quoting Starlionblue (Reply 45):
Overbooking has existed for decades and will continue to exist. It is a nuisance we will have to live with unless the traveling public makes such a fuss that regulators make it illegal. Which I doubt will happen.

So let me ask you Starlionblue, what do you do for a living? It seems you must have a deeply routed connection with airline management and booking, do you work for an airline? Are you an employee, a manager, or a shareholder? What is your great obsession with defending an airline's overbooking practices, even though m11stephen and I have clearly explained why we don't think overbooking is a smart idea?

Quoting Viscount724 (Reply 46):

I feel like I've repeated my opinion enough here that I don't need to do it again.
 
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Starlionblue
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RE: Why Do Gate Agents Need To Assign Seats?

Sat Jun 02, 2012 3:21 am

Quoting AlnessW (Reply 47):
So let me ask you Starlionblue, what do you do for a living? It seems you must have a deeply routed connection with airline management and booking, do you work for an airline? Are you an employee, a manager, or a shareholder? What is your great obsession with defending an airline's overbooking practices, even though m11stephen and I have clearly explained why we don't think overbooking is a smart idea?

I do not work for an airline and I never have. I'm not obsessed with defending overbooking. I simply feel that it is a reasonable practice that allows airlines to offer lower fares without unduly inconveniencing the traveling public. I have not been convinced by the arguments put forward by m11stephen and yourself and so I continue to hold a contrary opinion to yours.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo

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