AirAfreak
Topic Author
Posts: 694
Joined: Thu Apr 12, 2012 4:20 am

Meal Planning/allocation Question...

Tue Jun 26, 2012 9:59 am

I'd like to know how meal selections are planned from the catering department.

For example:

I purchased a roundtrip ticket under 24 hours before departure to fly from LAX-ICN via DTW with DL. Now, I understand there is a disclosure on the menu that clearly reads, "we regret if your choice is unavailable."

Now, I was in the first row of the Businesselite cabin behind the Businesselite cabin located between Door 1 and 2. So, on my flight to ICN from DTW, how is it possible to run out of the Korean Bibimbap Breakfast at row 11?

I am NOTHING WITH DELTA, but I paid for my ticket last minute and I would think paying passengers would have their choice of meal BEFORE complimentary upgrade passengers. I feel I should have a choice before a Diamond Medallion or Platinum Medallion Member when I purchased my ticket less than 24 hrs before departure.

After all, Businesselite/First Class pays for everyone else, right?

Someone please explain.
Do you lead an Intercontinental life?
 
tdscanuck
Posts: 8572
Joined: Wed Jan 11, 2006 7:25 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 11:30 am

Quoting AirAfreak (Thread starter):
I am NOTHING WITH DELTA, but I paid for my ticket last minute and I would think paying passengers would have their choice of meal BEFORE complimentary upgrade passengers

The catering service provider has no idea who's on board, nor do they care, they just provide the number of meals Delta requests, which is based on historical order patterns for that leg. Nor, I believe, do the flight crew make any service distinction between upgraded passengers and full fare passengers. Those upgraded passengers go upgraded because they're regular Delta customers; from Delta's point of view they're a much more valuable property than you are (i.e. far more likely to buy tickets in the future). I strongly suspect the cost/benefit tradeoff to giving you a meal priority (it would require them to service seats in a custom order on each flight or have to go back and retroactively cancel peoples' orders) is in Delta's favour.

Tom.
 
Eagleboy
Posts: 1699
Joined: Fri Dec 04, 2009 2:29 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 11:38 am

And it just happens is the people in front of you ask for your meal choice before the crew get to you. Unfortunate but you seem to have had a lot of Korean Bibimbap Breakfast lovers on the same flight.

I have been in a J class cabin where 14/15 pax asked for the Steak, of which there were 10 loaded, based on historical uptake levels.
 
User avatar
longhauler
Posts: 4941
Joined: Sat Mar 06, 2004 12:00 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 1:11 pm

I know that at Air Canada, full revenue J passengers get a choice first, then upgrades in order of their FF level, then non-revs. (Good thing I like fish).

I always assumed this was SOP at most airlines.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
User avatar
kgaiflyer
Posts: 2561
Joined: Sat Jul 19, 2008 3:22 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 3:51 pm

I've noticed that some of the more mature FAs will visit passengers in order of stars beside their names on their printouts. Younger FAs don't seem to find that democratic and will go in order front to back. I've been as far forward as row 4 and had the first choice entree run out.

I've also been on flights where catering never got food loaded onto the plane, so I've learned to be flexible with what's available.
 
sr117
Posts: 681
Joined: Fri Jun 23, 2000 2:00 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 4:08 pm

DL does not do complimentary upgrades for medallion members on long haul flights. They probably ran out of Korean meals up in the front cabin where other paying passengers were seated.

It's the same case with Japanese meals on flights to Japan, unless you pre-order them, there's a good chance of them running out.

Don't know if Korean meals can be pre-orded like Japanese ones though.
 
AA77W
Posts: 40
Joined: Fri Jan 27, 2012 7:15 am

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 7:53 pm

I was in Biz on an AA transcon flight (JFK-LAX) in December, just a couple of days before Christmas, and the F/A came around to take our lunch order. She asked us if we wanted "A Reuben Sandwich" or "A Cold Salmon Salad". NO ONE on that flight ordered the Salmon Salad and thus they ran out of Reubens by the time they got to the guy behind me (odd # flight, so they started in the back). Long story short, after no one would eat the salmon salad they made the decision to cut the sandwiches in half and everybody in J got the Reuben. The sandwich was so massive that no one knew the difference. After the meal I asked her how she managed to give all 30 pax the Reuben. She smiled and said "You didn't know that you only got half a sandwich, did you?" Brilliant problem solving on their end and everyone was happy.
 
sq_ek_freak
Posts: 1179
Joined: Fri Dec 15, 2000 4:48 pm

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 9:02 pm

Quoting AA77W (Reply 6):
I was in Biz on an AA transcon flight (JFK-LAX) in December, just a couple of days before Christmas, and the F/A came around to take our lunch order. She asked us if we wanted "A Reuben Sandwich" or "A Cold Salmon Salad". NO ONE on that flight ordered the Salmon Salad and thus they ran out of Reubens by the time they got to the guy behind me (odd # flight, so they started in the back). Long story short, after no one would eat the salmon salad they made the decision to cut the sandwiches in half and everybody in J got the Reuben. The sandwich was so massive that no one knew the difference. After the meal I asked her how she managed to give all 30 pax the Reuben. She smiled and said "You didn't know that you only got half a sandwich, did you?" Brilliant problem solving on their end and everyone was happy.

Hmm and what if someone did notice the difference? That'd be a rather embarrassing situation for the cabin crew. Also may I ask why the meal offerings were so meager in Business Class on AA's Flagship service? Was it a post peak hour flight (past their prescribed dinner time?)

Quoting kgaiflyer (Reply 4):
I've noticed that some of the more mature FAs will visit passengers in order of stars beside their names on their printouts. Younger FAs don't seem to find that democratic and will go in order front to back. I've been as far forward as row 4 and had the first choice entree run out.

I've noticed this on United too, though lately I see they just go in order and give a little more attention to their "stars" on the manifest, and during taxi I see them working out who should be getting their first choice on the list while buckled in to their jump seat.

I've always found it peculiar how seemingly reasonable people get so agitated about meals i.e. not getting their first choice. Given how much these tickets cost, I understand it's irritating, especially for those seated in the premium cabins. But surely there also has to be an understanding that it is not in the airline's interest to "cheat" these passengers out of their preferred meal, and that when we run out of an option its because of higher than anticipated demand. Sometimes there are other reasons too, such as catering mishaps etc (and in these circumstances its reasonable to expect some form of compensation). Most times however, it's simply that we had more passengers that wanted choice A or choices B, C and D. As such, we can't offer it to you and there isn't that much your cabin crew can do, given that you're 35,000 feet in the air.

Apologies for the seeming rant, just got off a flight where a passenger caused a real ruckus over not having his meal option (he got his first choice during the first meal service, but not the second). I would have tried to put something together for him from Business Class, but all these mysterious previously undeclared "allergies" started being communicated to us, so there wasn't much we could do (mind you, some of the things he was "allergic" to were in the first meal he consumed).
Keep Discovering
 
Viscount724
Posts: 18838
Joined: Thu Oct 12, 2006 7:32 pm

RE: Meal Planning/allocation Question...

Tue Jun 26, 2012 11:03 pm

Quoting SR117 (Reply 5):
DL does not do complimentary upgrades for medallion members on long haul flights.

In my experience virtually no carriers offer complimentary upgrades to elite level FFP members on lolnghaul international flights (or even on shorthaul flights in Europe). That's almost exclusively a practice applied on domestic/transborder flights in North America.
 
FlyASAGuy2005
Posts: 3964
Joined: Sun Sep 23, 2007 4:55 am

RE: Meal Planning/allocation Question...

Wed Jun 27, 2012 2:06 am

Quoting SR117 (Reply 5):
DL does not do complimentary upgrades for medallion members on long haul flights. They probably ran out of Korean meals up in the front cabin where other paying passengers were seated.

Yes and no. Only way to get an upgrade (sort of) on inter-continental flights on Delta is to burn a system-wide upgrade and even then it's restrictive based on the fare you paid for in Y. System-wide upgrade certificates are only available to Diamond and Platinum Medallions.

Quoting longhauler (Reply 3):
I know that at Air Canada, full revenue J passengers get a choice first, then upgrades in order of their FF level, then non-revs. (Good thing I like fish).

I always assumed this was SOP at most airlines.

That would be against Delta policy and most US airlines as far as I know (except for the part about non-revs). Most US airlines (as far as I know) have a service pattern; odd flight numbers back to front; even front to back or whatever the policy states. At Delta it's front to back-even and back to front-odd. However on BE flights (international) it's always front to back.
What gets measured gets done.
 
User avatar
Starlionblue
Posts: 17053
Joined: Fri Feb 27, 2004 9:54 pm

RE: Meal Planning/allocation Question...

Wed Jun 27, 2012 2:40 am

Quoting Viscount724 (Reply 8):
Quoting SR117 (Reply 5):
DL does not do complimentary upgrades for medallion members on long haul flights.

In my experience virtually no carriers offer complimentary upgrades to elite level FFP members on lolnghaul international flights (or even on shorthaul flights in Europe). That's almost exclusively a practice applied on domestic/transborder flights in North America.

Seconded. Outside North America, you get upgraded if your class if full and the next one up is not.
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
johnclipper
Posts: 462
Joined: Thu Aug 25, 2005 5:44 am

RE: Meal Planning/allocation Question...

Wed Jun 27, 2012 2:56 am

My experience on UA intl biz class was they tend to go to full fare pax first, then MP status. Makes for fun times watching them bop around the cabin taking orders.
"Flown every aircraft since the Wright Flyer" (guys, if you take this literally, then you need to get a life...)
 
User avatar
Starlionblue
Posts: 17053
Joined: Fri Feb 27, 2004 9:54 pm

RE: Meal Planning/allocation Question...

Wed Jun 27, 2012 3:01 am

Quoting JohnClipper (Reply 11):
My experience on UA intl biz class was they tend to go to full fare pax first, then MP status. Makes for fun times watching them bop around the cabin taking orders.

On CX high status holders get meals (and cocktails!!!) first. Thankfully, so do their families. 
"There are no stupid questions, but there are a lot of inquisitive idiots." - John Ringo
 
jayeshrulz
Posts: 349
Joined: Sun Apr 29, 2007 7:36 pm

RE: Meal Planning/allocation Question...

Wed Jun 27, 2012 11:01 am

Hello.

The catering has no idea who are the passengers in business class or any if that matters. The airline "orders" the mean through regular emails and phonecalls done, to get the loads update. (Trust me, alot of last minute load increase occur.)
The catering company has a "contract" signed with the airline, for standby meals.

For eg. In Indian airlines, IC , There are J seats ranging 8 in A319 to 12 in A320 and 20 in A321.
there is a contract for 3-5 "standby" meals in contract for J and 9 in Y. (Apart from the orders)
So if order is 3J+100Y, given is 6J +109Y. (But many times, they carry the full load in the trolley and remove the excess apart from the STBY after the final loads have come)

Quoting AirAfreak (Thread starter):

I purchased a roundtrip ticket under 24 hours before departure to fly from LAX-ICN via DTW with DL. Now, I understand there is a disclosure on the menu that clearly reads, "we regret if your choice is unavailable."

The choice of meals is divided into 70% First choice and 30% second choice as universal.(But many airlines can also chose 60-40) This depends on the original of the flight. If the flight starts from USA, the First choice will be more American breakfast, and if the origin is Asia, the second choice shall be Asian. And vice versa for the return sector.

A major German airline, for example has 70%-30% choice percentage. So if there are 40 Business class orders given, 20 shall be VEG, and other shall be 20 NV. And in Veg, 14 Choice A, 6 choice B. The same for NV.

Plus 10 STBY (5 VEG, 5 NV.. (3A 2B V, 3A2B NV).

Hence this could be a reason why you dint get Bibimbap choice for your flight ...  
Quoting AA77W (Reply 6):
I was in Biz on an AA transcon flight (JFK-LAX) in December, just a couple of days before Christmas, and the F/A came around to take our lunch order. She asked us if we wanted "A Reuben Sandwich" or "A Cold Salmon Salad". NO ONE on that flight ordered the Salmon Salad and thus they ran out of Reubens by the time they got to the guy behind me (odd # flight, so they started in the back). Long story short, after no one would eat the salmon salad they made the decision to cut the sandwiches in half and everybody in J got the Reuben. The sandwich was so massive that no one knew the difference. After the meal I asked her how she managed to give all 30 pax the Reuben. She smiled and said "You didn't know that you only got half a sandwich, did you?" Brilliant problem solving on their end and everyone was happy.

A Very smart crew indeed.  
Keep flying, because the sky is no limit!

Who is online

Users browsing this forum: No registered users and 24 guests