irregking
Topic Author
Posts: 61
Joined: Mon Feb 04, 2008 9:51 pm

AA Ground Staff Question

Thu Jul 05, 2012 8:15 am

What titles do AA Ground-staff hold?

CSA "Customer Service Agent"?
PSA "Passenger " " "?

And what are the supervisors called?
Just "Supervisor"? or "Flight Managers"? (like we do here at LH?)

I've always wondered.
Worked on: A300,310,319,320,321,332,333,342,343,346,380,B732/3/4/5,744,DC10 -- Currently working on: A380 only
 
m11stephen
Posts: 372
Joined: Tue Aug 05, 2008 12:16 am

RE: AA Ground Staff Question

Fri Jul 06, 2012 12:30 am

PSA is Passenger Service Agent. I believe CSA and PSA are the same thing and are used interchangeably.
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747fan
Posts: 862
Joined: Thu Jun 21, 2007 7:40 am

RE: AA Ground Staff Question

Fri Jul 06, 2012 12:48 am

Rampers are referred to as "fleet service clerks," with the lead being called the "crew chief."
AA gate & ticket agents are refereed to as "airport agents."
 
MGASJO
Posts: 343
Joined: Sat Feb 12, 2005 9:37 am

RE: AA Ground Staff Question

Fri Jul 06, 2012 3:05 pm

Quoting 747fan (Reply 2):
AA gate & ticket agents are refereed to as "airport agents."

Customer service agents. Supervisors are called CSM Customer Service Managers
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mhkansan
Posts: 710
Joined: Sun Jan 17, 2010 9:02 pm

RE: AA Ground Staff Question

Mon Jul 09, 2012 5:51 am

Quoting MGASJO (Reply 3):
Customer service agents. Supervisors are called CSM Customer Service Managers

I've almost always heard it referred to as "passenger service agent/supervisor/lead/"

FWIW, my title is "Station agent" at the MQ outstation, and I do everything. Though at hubs, MQ agents work the same shifts and with similar uniforms as AA folks, with a crew chief, fleet service clerk, passenger service agents, and the like. Terminal B at DFW, and Concourse G at ORD plus parts of the LAX, DCA, LGA, JFK, and MIA workforce are all MQ employees though their ticket counters and gates will be doing the exact same thing as the AA agent/gate/ticket counter next door.
 
dlramp4life
Posts: 994
Joined: Sat Jun 25, 2011 6:23 pm

RE: AA Ground Staff Question

Tue Jul 10, 2012 12:34 am

Quoting mhkansan (Reply 4):

In DTW Regional Elite CSA's wear the Delta uniform while working the gate in the B terminal.

In PHX Piedmont handles US Express flights, both ramp and customer service wear US uniforms.
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wn676
Posts: 1128
Joined: Mon Jun 20, 2005 5:33 am

RE: AA Ground Staff Question

Tue Jul 10, 2012 3:04 am

Quoting 747fan (Reply 2):

Rampers are referred to as "fleet service clerks," with the lead being called the "crew chief."

I guess that would explain why DECS shows the closeout as being done by the "crew chief" even though we use the term "team lead." I could never figure that one out.
Tiny, unreadable text leaves ample room for interpretation.

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