DAL763ER
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Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 1:29 pm

Walt Mossberg from the Wall Street Journal tweeted earlier saying:

"Amazing: #Delta gate agent at ATL is on PA system begging for volunteer flight attendants to come over so we can board."

Is that true? How would that happen? Why would they ever ask for FA volunteers?

I thought Lufthansa crews were having their silly industrial action today, not Delta.
 
Cubsrule
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 1:30 pm

The flight attendants present for boarding do not have to be the same flight attendants that operate the flight. WN will frequently have the inbound f/as handle boarding of the next flight if the outbound f/as are delayed.
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phljjs
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 1:59 pm

Quoting DAL763ER (Thread starter):
Is that true? How would that happen? Why would they ever ask for FA volunteers?

I've seen it done by US at PHL a couple of times. The crew is running late, but will likely arrive before scheduled departure time and they get a F/A(s) who isn't busy with flight to be present and assist with boarding until the assigned crew arrives. Happens all the time. No big deal.
 
PI4EVER
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 2:20 pm

As noted by others, and simply put - there must be F/A crew on board an aircraft to board passengers on it...whether it is the operating crew or not. A definite flight delay if they wait for late crew to arrive and then board passengers.
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rfields5421
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 2:26 pm

I've had it happen to me, only about a dozen times over the past 40 years of flying - though usually without a public announcement.

On AA, DL, WN, UA and US.

The old Northwest was sometimes famous for boarding a B747 at Narita, having drink orders taken, then all the FAs leave, a new group comes onboard and off we go. Ground transport delays in Japan could be unexpected and lengthy.
 
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b727fa
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 3:23 pm

Very common. Over the PA is a little strange, but we do it all the time. It's about getting the flight out and taking care of the passengers. We're not paid for it, so there's really "nothing" in it for us...other than do the right thing for our pax and our co-workers/company.
My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
 
eastern747
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 3:37 pm

I think it is great that the various work groups work together for the common good. LH FAs take note.
 
skycub
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 3:52 pm

Quoting EASTERN747 (Reply 6):
LH FAs take note.

A flight crew boarding a flight because the inbound flight is delayed and flight attendants participating in a legal strike are apples and oranges.

 
My opinions are my own. They are not representative of my employer, my union or my co-workers. They are all mine.
 
DTWPurserBoy
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 3:54 pm

You have to have an FAA mandated "minimum crew" of qualified flight attendants on board before passengers can get on. Many times I have been sitting at a gate and the agent will ask if I will assist with the boarding as the crew are running a few minutes late. So we all pitch in and the plane leaves on time. We are one team and we have each others back.
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eastern747
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 4:21 pm

To Skycub........sorry, I believe you are wrong, as it is not apple and oranges. If you take the hard core union person who sez it's not my job to the F/A who helps with boarding, (ie NOT MY JOB) to help a gate agent out are very different.
 
BMI727
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 6:12 pm

Happened to me on an Alaska Airlines flight. Our actual flight attendants were a bit delayed coming from the gate where they arrived so some others who were just finished allowed us to board the plane so we could leave when our assigned crew got there.
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brilondon
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 6:18 pm

Quoting EASTERN747 (Reply 6):
LH FAs take note.

Kudos to DL to try to get use a team mentality to ensure a departure is as close to on time as possible.

LH's FAs' are fantastic and should not be included as they are in a legal strike and should not be included in this discussion.
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skycub
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 6:29 pm

Quoting brilondon (Reply 11):

Kudos to DL to try to get use a team mentality to ensure a departure is as close to on time as possible.

LH's FAs' are fantastic and should not be included as they are in a legal strike and should not be included in this discussion.

              

That was exactly my opinion as well.
My opinions are my own. They are not representative of my employer, my union or my co-workers. They are all mine.
 
FI642
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 6:33 pm

Some carriers it doesn't even need to be a flight attendant, the individual has to be door qualified in order to board. If there is an emergency on the ground, folks have to be able to get off the plane.
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quiet1
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 6:51 pm

The concept of volunteer F/As materializing at a gate on their own to be able to board passengers raises a few questions. It was mentioned above that they are doing it without pay. Does that mean the company doesn't even have work records of who participated? What if a volunteer should be injured while they were volunteering? If they're not being paid, are they technically/legally "working"? If they are not working, would they be covered by on-the-job insurance and/or occupational injury claims?
 
JetAmericaS80
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 7:05 pm

Quoting quiet1 (Reply 14):

I know at Alaska, it isn't volunteers per se, but rather people who have been assigned by crew scheduling that do the preboarding. Crew scheduling at AS are very sharp and 99% of the time they are able to find a crew that is either terminating their trip or have a long sit that can get an aircraft boarded up for a delayed inbound crew. This way the company knows who the cabin crew is, they are getting paid for it, and they would be covered by OJIs. Now how DL handles this, I have no idea. Maybe the individual contacts crew scheduling and lets them know what they are doing?

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JONC777
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 7:30 pm

on the WN side this isnt so easy anymore. To ask an FA to board a flight you have to call scheduling and have there name added to the crew list which would mean they would have to be legal for that, the FA would have to be legal etc etc etc. . . It used to be easy to find people to help out, but these days unfortunality its just easier to take the delay.
 
777jaah
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 7:33 pm

Quoting B727FA (Reply 5):
other than do the right thing for our pax and our co-workers/company.

And that attitude makes the difference between a crappy flight and a top notch service. Congrats for thinking that way!
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b727fa
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RE: Delta Gate Agent Asks For FA Volunteers

Fri Sep 07, 2012 7:50 pm

It's my pleasure, 777! I don't *think* we have "rules" for calling sked and I know that my airline would do the right thing were I injured helping out the operation. That's the kind of company I work for... In the US, I know we must be qualified FA's. I think there are some countries where other people can be qualified to board/deplane.

My good friends at AS have told me that they receive "boarding pay" for boarding a flight that "wasn't theirs." In other words, they have a long sit, or at the end of a trip, sked can put a boarding on the trip (that wasn't there before) and they DO receive a pay for that.

I don't think there are any US airlines that have "paid" boarding (USA3000 was the last I knew of) for crews.

Take care!
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ssteve
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RE: Delta Gate Agent Asks For FA Volunteers

Sat Sep 08, 2012 1:11 am

Quoting quiet1 (Reply 14):
What if a volunteer should be injured while they were volunteering? If they're not being paid, are they technically/legally "working"? If they are not working, would they be covered by on-the-job insurance and/or occupational injury claims?

I was injured playing hockey in a company league, and that's covered. Certainly wasn't getting paid to play, although perhaps the fees were subsidized. So it's pretty clear to me that you don't have to be on the clock to be covered.

Actually at SEA recently I watched an FA pop her heels off as soon as she got to the light rail threshold. Makes me think she was in uniform to that point... so if she twists an ankle in those heels, does it matter where she is?
 
FlyASAGuy2005
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RE: Delta Gate Agent Asks For FA Volunteers

Sat Sep 08, 2012 2:50 am

Personal experience of mine, but I was heading to Boston a couple weeks ago on Delta]s last flight out of ATL. The flight had already been about 2 hours delayed due to late equipment. Aircraft finally go to the gate but we had no FAs. Luckily for us, there was a full complement of FAs deadheading to BOS on the flight and they agreed to board us ntil the actual crew made it to the plane. 45minutes later we}re all boarded and still no cabin crew. Turns out that the inbound crews]s flight was cancelled so they were stuck wherever they were at and yes, ATL is huge but it was an IROP night and they didnt have a crew sitting around to work the flight and it was about 2330 anyway. Well, the Red Coat (above wing customer service supervisor) asked the deadhead crew if they would be willing to work the flight otherwise we would cancel as well. It was a 320 so 3 of the 5 would be needed. After 30 minutes on the phone with Crew Scheduling and Flight OPS, they were finally manifested for the flight and off we went!!! EVERYONE was so greatful and it was truly a fun flight after we got in the air.
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