Oh the old STARs questions for your interview. Must have been fun.
For a company of it's size, DL
has garnered a lot of positives in my opinion. Are there unhappy people out there? Sure.
Frontline has taken a beating with staffing and one of the few negative impacts they have with the "bean counters" at the GO.
Training is another thing that needs to come back and made available for all to attend. Back when I started in 2007, there used to be a lot of frontline training classes, such as the Lobby and Ticketing classes. Not only did you learn your job and computer system, but you also learned about things that one may or may not come across all that often. Nowadays you have employees stuck learning from a wide variety of different people, and what they achieve out of that is a mix-match of different ideas from how to check someone in to boarding a flight. There is no consistency and it bothers the heck out of me. Both as a former PL
and as a GM
That being said, one of the best jobs I have held in my life. The people were great. I traveled extensively, and no matter where I ended up, they saw my DL
badge, it was an immediate friend talking to you no matter where you were in the world.
I miss it dearly, but I had a much better (and better paying) opportunity come my way and was extremely sad to leave my fellow DL