Posts: 81
Joined: Tue Mar 15, 2005 11:49 am

Contacting To Compliment A CSR? Help/Tips/Advice?

Mon Dec 24, 2012 3:41 am

Hello everyone!

I had a somewhat odd question and was looking for some advice, from the wealth of knowledge that is Airliners.net! I'm looking to bring a small gift to a CSR in order to thank her for the phenomenal job she did in helping me out on a previous trip. She works for LX at ORD as a part of Swissport, and unless she has since retired, I know she works the LX flights out of ORD. I can't go into specifics, but on a couple different flights, she's really gone out of her way to make difficult situations work, and so since I'm flying LX out of ORD soon I thought I would bring a small gift to show my great gratitude for her actions.

So the question is, I'm flying out on a specific day, and would prefer to thank her/give her the gift in person. I'm not sure, however, how I can check with Swissport as to if she'll be working that day, and due to time constraints and hectic days at ORD I didn't get a chance to get her name. Do you think I could contact Swiss, Swissport, or their office at ORD? I would know her in a second, since she isn't the same age/race as the other Swissport CSR's at ORD, but I have nothing else to go on. Any ideas on how I could find her name and if she'll be working in early January, the next time I'm at the LX desks in ORD?

Of course as a last-ditch effort, I'll have plenty of time at ORD before my next flight and can ask at their counters, however I was hoping to find a way that I would know she'll be there, in order to properly thank her!

Any advice, tips or insight would be appreciated!

Thanks, and happy holidays to all!

"Your time is limited- don't waste it living someone else's life" -Steve Jobs
Posts: 163
Joined: Sat Oct 06, 2012 12:48 pm

RE: Contacting To Compliment A CSR? Help/Tips/Advice?

Mon Dec 24, 2012 4:08 pm

Just take it with you, and be prepared to leave it for her if she isn't working. I doubt they would give out her information over the phone, so you'll just have to hope she's there.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.

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