flymisk
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How Does Emirates Manage The Huge Cabin Crew?

Mon May 27, 2013 9:13 pm

I can imagine how does a company manage their huge number of employees who work in offices, but I can not imagine how does an airlines like Emirates or Qatar airways which have really huge number of cabin crew members manage them. Do these cabin crew members report to one manager? is the office open 24/7 because cabin crews work 24/7? what will happen when the management want to see a cabin crew member? what about the opposite? I just can't think of how it is managed...

I wish an emirates or Qatar or any large airlines employee answer this.. I have already submitted my CV to emirates and hopefully soon I will be cabin crew so I want to know how things work before going there  

thanks in advance
 
N821NW
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RE: How Does Emirates Manage The Huge Cabin Crew?

Mon May 27, 2013 9:25 pm

I don't know the answer but I am also very interested by your question.
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Starlionblue
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RE: How Does Emirates Manage The Huge Cabin Crew?

Mon May 27, 2013 9:34 pm

There's nothing magical about it. Major airlines have big cabin crew and flight crew staff numbers. It is not that different from an office in principle. Reporting lines are just independent of location. Nowadays with computers, email and cell phones it is quite a manageable problem.

Heck, when I worked in sales at a certain company I would never go to the office since it was six hours flight time away. We were all spread around the country and the globe and we traveled all the time. When we weren't traveling we worked from home. The sales team would meet a few times a year somewhere. Otherwise it was all phone and email.

Quoting flymisk (Thread starter):
Do these cabin crew members report to one manager?

There is probably a head of in flight services or the like. Obviously, however, there will be a hierarchy under said person. So you'd have a head per fleet (or however the company divides things), and sub-heads of departments. You also have levels of cabin staff, such as senior crew ranks, in flight service directors and so forth. You have auditors who check performance, etc etc...

Quoting flymisk (Thread starter):
is the office open 24/7 because cabin crews work 24/7?

Parts of the office would be. Certainly if you have flights arriving and departing at all hours you need briefing facilities and so forth to also be open. There would also be service facilities open at all hours, like numbers for information and such.

Quoting flymisk (Thread starter):
what will happen when the management want to see a cabin crew member? what about the opposite?

They schedule an appointment.

[Edited 2013-05-27 14:38:13]
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flymisk
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RE: How Does Emirates Manage The Huge Cabin Crew?

Mon May 27, 2013 9:39 pm

I kinda hoped for more in-depth answer.. your answer is ok but it has no real life information about Emirates or Qatar airways.
 
nws2002
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RE: How Does Emirates Manage The Huge Cabin Crew?

Tue May 28, 2013 2:39 am

I work for for a US-based airline, not Emirates or Qatar, but I imagine to process is similar. If anything we probably have more flight attendants.

Quoting flymisk (Thread starter):
Do these cabin crew members report to one manager?

They group flight attendants and assign a supervisor. There is usually a base manager that all the supervisors report to and the V.P. or Director of Inflight over that.

Quoting flymisk (Thread starter):
is the office open 24/7 because cabin crews work 24/7?

The crew room is open 24/7. Supervisors are normally there to match large banks of flights.

Quoting flymisk (Thread starter):
what will happen when the management want to see a cabin crew member? what about the opposite?

They call/email and setup a time. Works the same in either direction. If you are lucky (or unlucky) you may be able to catch your supervisor in the crew room.

I imagine Emirate and Qatar also have actual supervisors onboard the flights as well. We just have lead flight attendants who are not really our supervisors and do not hold any authority or experience. In fact, the lead can be the most junior person if they are assigned that position.
 
mandala499
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RE: How Does Emirates Manage The Huge Cabin Crew?

Tue May 28, 2013 4:16 am

Quoting flymisk (Thread starter):
but I can not imagine how does an airlines like Emirates or Qatar airways which have really huge number of cabin crew members manage them.

1. Software: Crew Roster Management software, reporting software, etc. This allows roster monitoring, reporting on and off duty, schedule requests, schedule changes, reminders for licenses, visas, work permits, training schedule, etc.
2. Email: Need anything, email.
3. Crew e-bulletin.

Quoting flymisk (Thread starter):
is the office open 24/7 because cabin crews work 24/7?

The crew office is open 24/7.
They check in either at the crew office or at ops... which runs 24/7.

Quoting flymisk (Thread starter):
what will happen when the management want to see a cabin crew member? what about the opposite? I just can't think of how it is managed.

1. Email
2. Message within the crew management/reporting system (crew checks in online for duty)
3. Message in pigeon holes (mgt to crew), or drop box (crew to mgt).

Quoting nws2002 (Reply 4):
I imagine Emirate and Qatar also have actual supervisors onboard the flights as well.

The onboard supervisor perform the cabin management of the flight, not the actual human resource and corporate management of the crew... that is done on the ground separately.
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