It should be the same for pretty much every airline in Canada, the rules and standards are all layed out in the Canadian Aviation Regulations. Where I work, we are allowed to fuel with passengers on board, but it's up to the crew and more often than not they find it's easier just to ask everyone to go inside the terminal for a few minutes. Simplifies life and also gives the passengers a chance to stretch their legs and get some fresh air. The only time we usually fuel with people on board is when they need a last minute top up before departure, or if they are running late and trying to speed up the turnaround times.
Regulation... CAR 705.40:
"(3) No air operator shall permit an aircraft with passengers on board to be fuelled unless the fuelling is carried out in accordance with procedures that meet the Commercial Air Service Standards and that are specified in the air operator's company operations manual."
Standards... CAR 725.40:
"(2) Fuelling with Passengers on Board (refers to subsection 705.40(3) of the Canadian Aviation Regulations)
Aeroplanes may be fuelled with passengers embarking, disembarking, or on board under the following conditions:
(a) in order to ensure that crew members receive prompt notification of a situation threatening safety such as major fuel spill or a fire, two way communication is maintained between the ground crew supervising the fuelling and the qualified personnel on board the aeroplane so that the aeroplane can be deplaned or evacuated as necessary.
(b) a means of communication among the qualified personnel on board the aeroplane, ground/maintenance crews and fuelling agencies is determined and established and the procedures are provided to the appropriate personnel.
(c) the aeroplane engines are not running unless the aircraft incorporates a propeller brake and the brake is set. The Aircraft Flight Manual must refer to the propeller brake/engine as an auxiliary power unit (APU).
(d) During the fuelling process:
(i) aeroplane ground power generators or other electrical ground power supplies are not being connected or disconnected;
(ii) combustion heaters installed on the aeroplane (e.g. wing and tail surface heaters, integral cabin heaters) are not operated;
(iii) other combustion heaters used in the vicinity of the aeroplane are manufactured to CSA or ULC
standards and approved in accordance with the Fire Commissioner of Canada for use in hazardous atmosphere;
(iv) known high energy equipment such as High Frequency (HF) radios are not operated, unless in accordance with the aeroplane manufacturer's approved flight manual where the manual contains procedures for the use of this equipment during fuelling;
(v) weather-mapping radar equipment in the aeroplane is not operated unless in accordance with the manufacturer's approved aeroplane flight manual where the manual contains procedures for use during fuelling;
(vi) aeroplane batteries are not being removed or installed;
(vii) external battery chargers are not being connected, operated or disconnected;
(viii) aeroplane-borne auxiliary power units which have an efflux discharging into the zone are not started after filler caps are removed or fuelling connections are made;
(ix) if an auxiliary power unit (APU) is stopped for any reason during fuelling it shall not be restarted until the flow of fuel has ceased and there is no risk of igniting fuel vapours, however, the APU may be operated in accordance with the manufacturer's approved aeroplane flight manual if the manual contains procedures for starting the APU during fuelling;
(x) electric tools or similar tools likely to produce sparks or arcs are not being used; and
(xi) photographic equipment is not used within 10 ft. (3m) of the fuelling equipment or the fill or vent points of the aeroplane fuel systems;
(e) fuelling is immediately suspended when there are lightning discharges within 8 km of the aerodrome;
(f) the aeroplane is fuelled in accordance with manufacturer's procedures for that type of aeroplane;
(g) the aeroplane emergency lighting system is armed or on;
(h) "No Smoking" signs on board the aeroplane are illuminated, as applicable;
(i) procedures are established to ensure that passengers do not smoke, operate portable electronic devices or otherwise produce sources of ignition;
(j) a minimum of two exits are designated evacuation exits during fuelling; one of which must be the entry doors through which the passengers embarked;
(k) the designated evacuation exits during fuelling are identified by aeroplane type and published in the company operations manual, and are clear and available for immediate use by passengers and crew members should an evacuation be required;
(l) the air operator has procedures in place to ensure that there is a ready escape route from each designated evacuation exit during fuelling, and that designated evacuation exits which are equipped with slides have the slides armed or a crew member is in the immediate vicinity to arm the slides if required;
(m) a means of evacuation such as a deployed integral stair, a loading stair or stand, a loading bridge or a passenger transfer vehicle (PTV) is in place at the aeroplane door used for the embarking and disembarking of passengers and is free of obstruction and available for immediate use by the aeroplane occupants if necessary;
(n) for aeroplanes requiring a minimum cabin crew of one, a qualified person trained in the operation and use of emergency exits and in emergency evacuation procedures who is ready to initiate and direct an evacuation is at or near the passenger entry door;
(o) for aeroplanes requiring a minimum cabin crew of more than one, at least the minimum number of flight attendants for the aeroplane type or the number of passengers on board, whichever is greater, are on board and positioned at or near each designated evacuation exit during fuelling. Flight attendants may be replaced by an equivalent number of other staff provided that they have successfully completed the air operator's approved emergency evacuation procedures training for that aeroplane type;
(p) flight crew members inform the in-charge flight attendant when they are leaving the aeroplane;
(q) where desirable for climatic reasons, and provided a flight crew member is on board or a means of communication is available to the flight attendants, an aeroplane embarking door, that is inward opening or that can be fully opened to the exterior without repositioning of loading stairs or stand, may be closed and latched if necessary to keep it closed, but may not be locked; and
(r) procedures are established to ensure that flight attendants or qualified persons replacing flight attendants in accordance with paragraph (o) are made aware of when fuelling will take place."
[Edited 2013-09-18 10:59:50]