I never bought it through the distributor, so I can't give you a great answer. I bought my first copy direct from Ezfed, and it arrived VERY quickly from Oz. So quick I was very surprised. Now I just download from the website. I've never had any problems downloading. I'd recommend it in the future. You might want to contact the distributor, and ask if you can cancel, or get a tracking number if they tell you that it has already shipped.