Moderators: richierich, ua900, PanAm_DC10, hOMSaR

 
Runway28L
Topic Author
Posts: 2145
Joined: Wed Sep 20, 2017 7:35 pm

Signed out by Adobe for Terms of Use update... lost all images on LR.

Sun Jul 01, 2018 3:26 am

Thought this was the best place to ask this...

I went and opened up Lightroom so I could edit a few images and import them to my camera roll. Lightroom wouldn't open and I had to sign into Adobe's website with my email. The Terms of Use had apparently updated and that I got automatically logged out. I agreed to the terms and tried to access Lightroom again. Still denied access... turns out I had to verify my email address again. Completed that step and open up Lightroom to find that every photo that I have imported since last December is completely gone. No sign of them anywhere. I've tried to search online to find a remedy to this problem but I cannot find anything anywhere. This is the first time that this has happened to me so I don't have any experience with this sort of thing.

Any help would be greatly appreciated.
 
User avatar
dvincent
Posts: 1594
Joined: Mon Jan 01, 2007 9:53 am

Re: Signed out by Adobe for Terms of Use update... lost all images on LR.

Sun Jul 01, 2018 12:39 pm

Check for your catalog backup location; assuming you've been making catalog bakups on a regular basis (LR usually prompts every week) you can recover your latest backup.
 
Runway28L
Topic Author
Posts: 2145
Joined: Wed Sep 20, 2017 7:35 pm

Re: Signed out by Adobe for Terms of Use update... lost all images on LR.

Sun Jul 01, 2018 8:42 pm

dvincent wrote:
Check for your catalog backup location; assuming you've been making catalog bakups on a regular basis (LR usually prompts every week) you can recover your latest backup.

Thanks for the info but I am now having another issue.

Adobe appears to be not recognizing my email. Every time I open Lightroom, it says that I cannot access it until I complete a request which is to verify my email. I will open the link to the verification and it will say that it verified. I go to restart Lightroom but it then crashes and tells me it quit unexpectedly. Then when I go to open it again, the same process occurs.

The verification email says I recently have created an Adobe ID yet I have been using the exact same one since December. :confused:
 
User avatar
dvincent
Posts: 1594
Joined: Mon Jan 01, 2007 9:53 am

Re: Signed out by Adobe for Terms of Use update... lost all images on LR.

Mon Jul 02, 2018 1:30 am

Time to call Adobe tech support, then.
 
Runway28L
Topic Author
Posts: 2145
Joined: Wed Sep 20, 2017 7:35 pm

Re: Signed out by Adobe for Terms of Use update... lost all images on LR.

Tue Jul 03, 2018 6:35 pm

Called support and was able to resolve the issue. Turns out Adobe tried to verify the wrong email address. I have two emails and only one is tied to my subscription. it kept asking me to verify the email that didn't have the subscription. Re-linked the correct address and all of my images and presets are back. :D

Who is online

Users browsing this forum: No registered users and 15 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos