What really gets to me about what happened in my case was that it could have easily been a hot roll of some rare hybrid or something I shot away on some great vacation trip somewhere. That wasted roll had about 20 shots of that AF A310 and the rest was a mix of other common PHL items... it could have been a worse scenario really.
In all fairness to Kodak... that was the last time I ever had a problem with them. I've been major incident free with them since end of 2000... except for the rare occasional thin Kodak scratch here or there and/or slight mismount. And I've heard the same horror stories about Fuji too....
I know from past personal print photo experiences that the big Fuji lab here in Hackensack, NJ was nothing to brag about either when it came to processing. I think part of it is that the mentality for quality control is a lot different here in the US than in some of the other Kodak/Fuji labs around the world, which are stricter in that regard it seems to me. But we can go on and on with conspiracy theories.... this isn't about knocking Kodak, Fuji, 35mm or digital.
One thing for sure is that digital is not an option for me... I trade/sell K64 slides, and the print media outlets that I personally deal/dealt with prefer to use slides (of any kind) for their bigger photo projects.
I would love to however, acquire a digital camera like the Nikon D1 in the near future to compliment my 35mm gear. The digital quality I see from scans here is incredible now...it's great for when you want to share with friends on the web quickly and for instant uploading to a.net too.... I've become a closet fan of digital.
But trust me.... I will shoot K64 slides till the bitter cold brutal ruthless tear jerking end. Until they slam shut and lock the door on me at Kodak Fairlawn for good, I'll still be there. K64 emulsion runs thru my veins...