This comment might be misinterpreted but try and stick with me to the end.
The post by bapilot2b: http://www.airliners.net/discussions/aviation_photography/read.main/43847/
is a reaction that is not uncommon, particularly regarding photo-rejections. If you read Jason's post, you will see that he has reproduced the rejection e-mail in italics
in a moment of anger.
Why is that? You may think he over reacted, then subsequently retracted it when he was prompted.
As I say, it happens a lot and it will keep on happening, particularly from new guys that are experiencing rejections big-time from this website.
Have you felt angry when you got that rejection e-mail?
Anyone who says no
is a liar or hasn't got a pulse.
Have any of you given any thought as to why this happens?
Well, I can see it right in front of me on my rejection e-mail.
It's the way the rejection e-mails are constructed. They are written in a defiant and controlling manner and it does not give any reasoning or latitude to the recipient.
It's all very well offering an automated reason for improving a low image quality, but care in offering the advice is needed at a human level.
There are a few simple words missing on the rejection e-mail. They could begin with: I'm very sorry but
If you think it's easy to just say no
and not expect a bad reaction, then you need guidance.
I'm surprised Johan has not reaslised this yet, especially since he's been getting reactions like this for a few years now. Also, you can see from Johan's answer, he confronted Jason's flame with more defiance. Of course that's natural. It's also noticable that Johan rarely uses his icons to reflect an emotion. It's his website, so why doesn't he use them?
The icons serve an important function because it's written text and there are no vocal sounds or body language to base the context of the message. Another small, but possibly significant problem is that this website's primary language is English. Even though it is my first language, I am very well aware of it's ambiguity.
So, what I'm trying say is this: It's all very well having automated rejection e-mail scripts but they also have to be written in a manner to diffuse anger. That hasn't been done, yet.
I am not a professor of linguistics, just a common guy who occasionally deals in business with customer complaints. Not everybody is good it, but it doesn't take much effort to learn. Some would say it is common sence, but it's easily overlooked if it's not part of your personality.
This is not a flame at Johan, just an awareness. A few minutes of thought appending some diffusing words onto your scripts could save you a lot of greif.
Hope this helps...