wagz
Posts: 462
Joined: Fri Mar 07, 2003 12:48 pm

Returning Canon Lenses For Repair

Fri Oct 14, 2005 12:54 pm

Hey everyone,

My 70-200 F4L has been acting up lately, producing soft and blury photos quite often, even in good lighting conditions and high shutter speeds/f stops. Its only 7 months old so I'm planning on sending it back to Canon for warranty service.

What are everyone's experience with lens servicing? I'm assuming it will take them a good month to work on it, does that sound about right? If so I guess I'll be back to using my old 75-300 USM for a while.

Also, I know everyone raves about how the 70-200 series are so incredible. That's why I'm surprised at the results recently. Also, what are your experiences using this lens with the 1.4X teleconverter? I just got a 1.4 and this seems to aggrivate the softness problems even more. It seems like the AF doesn't play well with it most of the time.

Thanks.

Joe Wagner
I think Big Foot is blurry, Its not the photographers fault. Theres a large out of focus monster roaming the countryside
 
AdamWright
Posts: 602
Joined: Fri Nov 05, 2004 2:58 pm

RE: Returning Canon Lenses For Repair

Fri Oct 14, 2005 1:08 pm

I am currently waiting for Canon to fix and return my 100-400. So far, its been a great experience. The telephone service was fantastic. They are real curtious to the customer on the phone.

I SHOULD be getting it back in probably a week. I'll let you know how it turned out when I have the lens back in my bag.

-Adam
 
waketurbulence
Posts: 1264
Joined: Sun Apr 18, 2004 12:33 pm

RE: Returning Canon Lenses For Repair

Fri Oct 14, 2005 3:40 pm

Hey Joe, I don't have any experience with Canon customer service, but I do have the 70-200f/4. I love the lens and bought the cheap Tamron 1.4 converter just to see what it's like. It works way better than expected. I had my first session using the TC last weekend and I have some shots in the queue, so I will post them here in a week if they get in. Sounds like there is a problem if you have no AF with a 1.4 TC. Mine 'hunted' a few times but only for a split second. Good luck getting it fixed.
-Matt
 
LHRSIMON
Posts: 1315
Joined: Sat Apr 27, 2002 5:59 am

RE: Returning Canon Lenses For Repair

Fri Oct 14, 2005 9:11 pm

Well in the UK they were hopeless. I had a faulty (soft images) 300 L F4.0. I took it back to Canon twice and both times it came back even worse !!!!!

In the end i gave it back to the supplier and got me money back. Which is now being put to a Sigma 120-300 EX F2.8 !!!

Simon C
Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
 
Alex22
Posts: 76
Joined: Fri Jan 28, 2005 2:56 am

RE: Returning Canon Lenses For Repair

Fri Oct 14, 2005 11:18 pm

Hi,
I had a terrible experience with Canon repair center here in Switzerland. Took 2 month to get my 100-400 back, costed me about 400 pounds and worked only about a month before it had the exact same problem again. Pissed me of so much.
Returned it to the shop and they sended it to another shop for the repair. Costed me nothing and was ready in about 3 weeks. And it's working perfectly since then.

Regards
Alex
 
Kukkudrill
Posts: 1039
Joined: Thu Dec 30, 2004 10:11 pm

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 12:56 am

I'm getting the impression that Sigma lenses are more reliable than Canon. Or are the Sigma users just keeping quiet?
Make the most of the available light ... a lesson of photography that applies to life
 
User avatar
ManuCH
Crew
Posts: 2679
Joined: Mon Jun 20, 2005 12:33 am

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 1:00 am

The 70-200 f4L is very sharp, and remains sharp even with the cheap Tamron 1.4x teleconverter. The problem is that I've found the 70-200+1.4x combo much harder to hand-hold at full zoom than the lens alone. Maybe because of the stop of light that is lost, maybe because of the 280mm, but it's much much easier to get motion blur, that I often confused with softness in the beginning. Sound stupid, but "make sure you're using appropriate shutter speeds" (tm).
Never trust a statistic you didn't fake yourself
 
AdamWright
Posts: 602
Joined: Fri Nov 05, 2004 2:58 pm

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 4:40 am

ACtually got my lens back today.

It was shipped in a very secure box with plenty of bubble wrap and paper. The lens seems to be fixed 100%! I took a couple sample shots with it and was pleased with the results. They told me what was fixed and gave me a 6 month guarantee.

In case you're wondering: My Lens was repaired in the Jamesburg, NJ office.

-Adam
 
LGW
Posts: 4281
Joined: Thu Jun 01, 2000 6:07 pm

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 6:19 am

Hi all,

"I'm getting the impression that Sigma lenses are more reliable than Canon. Or are the Sigma users just keeping quiet?"

Humm...No comment on Sigma lenses from me just now, I shall let you know my opinion in a few weeks!!

Cheers

Ben Pritchard
 
wagz
Posts: 462
Joined: Fri Mar 07, 2003 12:48 pm

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 11:22 am

Adam, I'll be sending mine to the Jamesburg, NJ office too. I'm only about 40 miles away in NE Philly, so I'm considering driving it up there, but I don't feel making the 2 hour round trip.

ManuCH, I also noticed things get a lot trickier with the 1.4X attached. However, my lens has been acting soft/out of focus even without the 1.4X on. Last time I was shooting the sun was getting low so I upped to 200 ISO so I could keep F8 and 1/640th, so shutter speed shouldn;t have been a problem.

I just tried cleaning the contacts on the lens and camera. I'm going shooting again on Sunday so I'll see how things go.
I think Big Foot is blurry, Its not the photographers fault. Theres a large out of focus monster roaming the countryside
 
AdamWright
Posts: 602
Joined: Fri Nov 05, 2004 2:58 pm

RE: Returning Canon Lenses For Repair

Sat Oct 15, 2005 1:27 pm

Joe,

I wouldn't make the 2 hour trip. I shipped mine via UPS in secure packing and insured it to the value i payed for it. Also, I wrote out a VERY discriptive letter telling them what was wrong and gave them the contact info so if there was ANY confusion, I could be contacted right away.

If you have any questions about mailin to them, give me a shout.

-Adam

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