lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

Camera Driver

Mon Jun 28, 2010 5:05 am

My camera - Canon EOS Rebel Kiss 350D Digital SLR.
Problem - my ACER laptop, windows Vista OS, does not recognise the camera when connected by USB cable.
I downloaded the driver from the Canon website but still no joy. Although I am in Europe, the camera was purchased in Japan and therefore may be of different specs than European ones.
Any suggestions how to go about getting started please?
 
dazbo5
Posts: 2717
Joined: Tue Mar 29, 2005 8:05 am

RE: Camera Driver

Mon Jun 28, 2010 8:03 am

The easiest option is to use a memory card reader instead. That way, you don't need any drivers and don't need to connect the camera to your laptop. I've never bothered with drivers and just use a memory card reader, I find it simpler and there's less risk of damaging your camera if it's left on a desk with a trailing cable.

Darren
Equipment: 2x Canon EOS 50D; Sigma 10-20 EX DC HSM, 50-500 EX APO DG, Canon 24-105 f/4 L, Speedlite 430EX
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Camera Driver

Mon Jun 28, 2010 9:40 am

Thanks. I have considered that option. I will only use it as a last resort though as I found through previous experiece that extracting and re-inistalling the card repeatedly in it's camera slot will eventually wear out some camera components and it will wear out or damage the slot and/or connections.
 
oly720man
Posts: 5743
Joined: Fri May 21, 2004 7:13 am

RE: Camera Driver

Mon Jun 28, 2010 12:13 pm

Is the camera recognised on a desktop computer?

From experience, laptops can have problems with other devices (I'm fighting one such issue at the moment)
wheat and dairy can screw up your brain
 
srbmod
Posts: 15446
Joined: Tue Mar 20, 2001 1:32 pm

RE: Camera Driver

Mon Jun 28, 2010 9:00 pm

Quoting oly720man (Reply 3):
From experience, laptops can have problems with other devices (I'm fighting one such issue at the moment)

So true. I was trying to transfer some photos from my camera onto my netbook a few weeks ago and put the SD card in the slot on the netbook and the computer wanted to format the card. I ended up having to hook the camera to the netbook via the USB cable and had no issues transferring the photos then. Meanwhile, I get home, put the same SD card into the memory card slot on my PC and no issues at all. My other SD card had no issues being put into the SD slot on my netbook,
 
stevemchey
Posts: 339
Joined: Wed Feb 04, 2009 11:41 pm

RE: Camera Driver

Tue Jun 29, 2010 12:35 am

Quoting LMML 14/32 (Reply 2):
I found through previous experiece that extracting and re-inistalling the card repeatedly in it's camera slot will eventually wear out some camera components and it will wear out or damage the slot and/or connections

Are you serious? I have never heard of that happening before and am quite shocked that it happened to you. I am ejecting and inserting my cards several times a day. Especially during long events, I run through at least 10 cards and I have never been careful about that aspect of the camera usage.

I am also advocating the use of a card reader, particularly because I am very worried about a physical connection between my camera and my computer. Any surge to the computer has a good chance of damaging the camera as well. But then again, I might just be as paranoid about this event as you are worried about damaging the card/slot/connections.  

To get to the bottom of your issue: Could it be that your camera needs to be turned on or in a specific setting for Vista to recognize it? I used to have a point and shoot that I had to set to "review" mode (rather than shooting mode) to get the computer to recognize it.
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Camera Driver

Wed Jun 30, 2010 9:04 am

Thank you all for your advice. I have written to Canon who replied promply. I was told to change the cam to pc on camera setting to PTP instead of connection to PC. USB connection is working fine now. No driver required.

I will consider a card reader as the point raised above re the dangers of infecting the camera through a USB connection are very real and never actually crossed my mind before.

Thanks. Thank God for A.net and the wealth of knowledge thru member contribution.

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