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WingsFan
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Nikon Lens Warranty,store Questions

Thu Feb 24, 2011 6:02 am

All Nikon Veterans....
I am currently looking to buy Telephoto zoom for my Nikon dSLR. (70-300 ED VR)
While looking for prices and vendors online, I got more and more confused about warrenty and its validity.
As far as I know buying a US model in US gets you 1 year worldwide + 4 yr USA extended warranty from Nikon. As long as you
* can produce proof of purchase
* have registered the product after purchase.

Q.: Does the purchase has to be made from 'Authorised Nikon Seller'? How to verify If a seller is Authorised?
Q : Some sellers ( Adorama, BH Photo) only mention USA warrenty. Does that mean they override original Nikon warranty? I have read some experiences online where warrenty card buyers recvd only mentioned USA warrenty.

2) Any experience with PC Richard and Son?


It is likely that pretty soon I will be out of US (in India) for a long period of time and so Worldwide warranty is important to me. I have also read about Local Nikon companies basically refusing to honor worldwide warranty...any experience like that?


WingsFan
 
jelpee
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RE: Nikon Lens Warranty,store Questions

Thu Feb 24, 2011 6:01 pm

As a Nikon user, my understanding is that you have to buy from an authorized Nikon seller in order to be eligible for Nikon's 1 +4 year warranty in the US. B&H and Adorama are both authorized sellers. You can check for a list of authorized sellers in the US at their website at :http://www.nikonusa.com/Nikon-Products/WhereToBuy.page

I do not have any experience on how to handle an international warranty claim. I'm sure if you contact Nikon directly, they should be able to give you a response.

PC RIchards & Sons I think is an major appliance store in the NY area. Camera's aren't their focus (no pun intended!). I'd stick with one of the well known retailers such as B&H, Adorama, Calumet, Amazon.com etc. I've used all of these retailers in the past and will do so in the future with no concerns.

Re. US Warranty, I think the reference is to clarify that product intended for the US is covered by Nikon's US warranty. Gray market items (sometimes listed as "imported") are not covered by Nikon's warranty. Instead Adorma and BH provides a one year warranty. Imported product is a little less expensive and I have purchased it for simple glass (i.e. 50mm prime etc). For more premium glass such as the 70-200mm f2.8 VR, even though it cost more, I sleep better at night having bought the USA product knowing that I am covered by Nikon's 1+4 year warranty.
 
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cpd
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RE: Nikon Lens Warranty,store Questions

Fri Feb 25, 2011 2:23 am

B&H are very good, and I've seen Adorama being very proactive in their communication with customers and in customer support. I know some of their staff visit here on occasions, and I've seen them visiting other website forums too. That deserves praise. That said, I haven't purchased anything from them yet.

Nikon lenses come with an international warranty by default, as you see on the warranty card. But the +4 years looks to be something Nikon USA is doing as an incentive to buy things locally rather than abroad.

In the USA, you already get very competitive prices, and in some cases, the imported products don't appear that much cheaper than the domestic market ones.

[Edited 2011-02-24 18:24:40]
 
soon7x7
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RE: Nikon Lens Warranty,store Questions

Fri Feb 25, 2011 4:54 am

Nikon Melville, NY, USA will only warranty and repair Nikon USA gear...they will not repair Japan or Indonesia purchased gear. B&H, Berger Bros, Adorama good...forget PC Richard...they DO NOT stand behind their products despite their advertising.
Not sure of authorized Nikon dealer?...call Nikon, Melville, New York...they will verify...g
 
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WingsFan
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RE: Nikon Lens Warranty,store Questions

Fri Feb 25, 2011 8:52 am

Quoting jelpee (Reply 1):
You can check for a list of authorized sellers in the US at their website

Thanks for the link...One closer look and I see a lot of online stores in the list...thats great!

Quoting cpd (Reply 2):
Nikon lenses come with an international warranty by default, as you see on the warranty card.

Yes, I think so too..My concern was only because I saw some stories where authentic Nikon USA purchased gear was denied service at repair stations abroad.

Quoting soon7x7 (Reply 3):
forget PC Richard...they DO NOT stand behind their products despite their advertising.

Thanks for the warning. I will stay clear.
 
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cpd
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RE: Nikon Lens Warranty,store Questions

Fri Feb 25, 2011 10:06 am

Quoting WingsFan (Reply 4):
Yes, I think so too..My concern was only because I saw some stories where authentic Nikon USA purchased gear was denied service at repair stations abroad.

I know so.

To quote the Nikon Service Facilities Paper which is titled on one side Nikon Worldwide Service Warranty:

Quote:

Welcome to the worldwide family of proud Nikon owners.
Your Nikon equipment has been manufactured to meet the highest quality standards by NIKON CORPORATION, Tokyo, Japan, a worldwide leader in the design and production of optical instruments. We urge you to take good care of your equipment and always be sure to follow all instructions carefully. If you do, the equipment will serve you long and well.

Your Nikon equipment is guaranteed against any manufacturing defects for one full year from the date of purchase. During this period, repairs or adjustments will be made free of charge only upon presentation of the Nikon Worldwide Service Warranty Card (Copy "C", customers portion) together with the sales slip or other evidence of purchase to any of the Nikon service facilities listed here. Establishing the original purchase date should be made.

That piece of paper lists all the Nikon service facilities, including this one:

Nikon Inc. 1300 Walt Whitman Road, Melville NY, 11747-3064.

I would say that based on that, they will HAVE to repair my equipment within the warranty period, should it go wrong, or else what Nikon puts in with its products in terms of "Worldwide Service Warranty" Owners Record card is complete false advertising and not worth the paper it is printed on. If they doctor them for different countries, then that is just shockingly bad business practice. Fortunately, I've never had to use the worldwide service network yet - none of my Nikon equipment (and I've got heaps of it) has ever gone wrong.

If you are still not sure, ask for clarification from Nikon USA, and also the headquarters in Japan. Nikon lenses are not cheap and you have every right to demand proper warranty service worldwide.

Here is another little bit of info:
http://forums.dpreview.com/forums/read.asp?forum=1007&message=33319792

So lenses should be covered, and, depending on the cameras you use - and if they think you are a valuable customer, cameras might be too if you kick up a stink about it.

[Edited 2011-02-25 02:24:49]

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