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Air Canada

Sun Jan 07, 2001 9:07 am

Share your Air Canada experiences and your opinion on the new "Air Canada"
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RE: Air Canada

Sun Jan 07, 2001 1:06 pm

haven't flown on air canada yet but will this spring!!

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RE: Air Canada

Sun Jan 07, 2001 2:48 pm

I travelled on Air Canada a few years back on the HKG-YVR route and was very satisfied. The cabin attendants were friendly, the food was good, and the A340 was incredibly comfortable. I've done the route on all three airlines, CX, CP and AC, and the AC trip was by far the best out of the three.
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RE: Air Canada

Mon Jan 08, 2001 3:16 am

Thanks for your comments TK, I'm always suprised of the comments on AC of other people, because it seems that in Canada, everybody as something against AC since the merger with Canadian. Maybe are we expecting too much on domestic lines or also, maybe the service on intl routes is better?

Anyone who recently flown on Air Canada, on domestic flights 'cause I haven't for about a year.

Thanks, SafeFlyer
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RE: Air Canada

Mon Jan 08, 2001 5:09 am

I last flew on AC the summer before the merger, and from my personal experiences, AC is one of the best airlines on the continent. I have always recieved superior treatment from them. Yes, this merger does seem to be causing many service problems, and this is something that Canadian travellers are not used too. I believe that once the bugs in AC's system are cleared up, we will see half the complaints vanish, and AC return to its superior quality of service. Unfortunately, this may take another year or two.

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RE: Air Canada

Fri Jan 12, 2001 12:23 am

My first flight experience with AC was when I visited Saskatoon. I was at Torontol 2 years ago to meet my relatives for holiday and decided to meet my dearest friend, and I was wondering which airline should I fly to Sask. 'cause I realize that the Sask, is like country side place(but I really liked the city although it was very small but it felt peaceful and citylife style). I found that Canadian and other regional airlines are going to Sask. from Toronto but, for safety, I choose AirCanada. I thought choosing Canadian Airlines Int'l, but the aircraft they were using is kinda small and looks like a biz jets. So on the way to Sask. I flew on A320 and on the way back to Toronto Int'l, I flew on A319.
I had a chance to visit flight deck on both flights!
The meals were also somehow fair. On the way to Saskatoon, the aircraft departed at afternoon so they only serve us snack...but on the way back to Toronto, it was evening flight and they serve us Dinner which was really good.
I don't know they are letting us into the cockpit very easily. I talked to the pilots(both flights) for about half an hour and asked me if I'm business man. Cause I wore a nice suite and casual style with no tie..    hehe..anyway..the crews were very friendly and on my next visit to canada, from Korea, I wanna try them again!    I realize they are operating B767's series to Kimpo currently but I found that they were operating B747-400 combi and A340-300 few years back later.
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RE: Air Canada

Fri Jan 12, 2001 8:21 am

Thanks for your comments. I just want to specify something to Syoon, Canadian was a safe airline also. I'm always surprised of the very positive comments on AC.

RE: Air Canada

Sat Jan 13, 2001 3:08 am

Since the merger they have more problems.
Long lineups, rude employees (because of the layoff news). Otherwise they are okay.
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RE: Air Canada

Sat Jan 13, 2001 11:00 am

I think the media overplays a lot of the AC problems, but also some of the complaints you hear about AC are sometimes minor things that people get irritated about that they wouldn't IF they had available the ability to make the choice of another carrier. That said, the growth of competitors is quite healthy, I think a lot of people are unaware of all the options available to them, but that's changing.

Anyways, as to problems, AC has it's own difficulties, and it'll take a while before they're all fixed, but there's also a lot of them that are airport related, and overall my experience on AC has been positive. I'm not entirely happy with all aspects, but overall it's a pretty good carrier, and any airline has room for improvement.
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RE: Air Canada

Sun Jan 14, 2001 6:24 am


I flew Air Canada last week from YVR-LAX, and then back again LAX-YVR a few days later. (I'll have photos up soon, Mike Carter's photos from LAX on Jan. 6th will be similar to mine). The flight out was on the old Canadian A320 with Canadian employees... friendly and efficient. On the way back, I was on AC's 320... food was ok, but I found the flight attendants left a lot to be desired. They weren't rude, but they definitely lacked something. I did the same flights last August, YVR-LAX-YVR, and the service was much better. So, the "different" style of service on my flight home this time was probably caused by the lay-offs.


What other people think of you is none of your business!
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RE: Air Canada

Sun Jan 14, 2001 1:16 pm

I flew AC from YYZ to CDG recently, after logging a lot of miles on Canadian (YYZ-HNL-SYD-YVR-YYZ, & YYZ-YHZ-LHR-YVR-YYZ) and was very disappointed by the service and the attitude of the staff.

There was an aircraft change after I had bought my tickets and we were all reassigned seats - away from each other (4 of us were travelling together - 2 could not speak English so we had originally booked seats together so there would be no language problems - A/C F/As don't speak Japanese). The flight was packed so no chance to change.

The seats were much closer together than on CP - a lot closer. It was very uncomfortable.

The gate number on our boarding passes did not correspond to the correct departure gate - and anyone in a green uniform (AC employee) on the ground was too busy to help us find the correct gate. We arrived at the gate in the middle of boarding, just in time to get onboard. Luckily our Japanese companions were not travelling alone or they might still be wandering around Terminal 1.

On board the 'plane, the flight attendants looked more like an outing of the local senior citizen's home, and offered very "brisk and efficient" service. There was no apology from the flight attendant who spilled orange juice all over me - just an "Oh, how did that happen?".

My choice - I'm switching to European carriers whenever possible and will do my best to stay away from AC. Thank God Virgin will start service to YYZ - we could use a real airline around here.
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RE: Air Canada

Mon Jan 22, 2001 9:34 am

November, I flew YYZ - MIA on a A319 and returned on a A320. The service was satisfactory....Royal had better service and better attendants. I would fly A/C again and I will always support this airline. I live near YYZ and A/C is the only airline truly know by us Canadians!!!


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RE: Air Canada

Tue Jan 23, 2001 12:26 am

I just got back from Paris with AC i flew YUL-YYZ-CDG-YUL on their 767 and 340, the service was good, the aircrafts well maintained, for more read my trip report.

Topic Author
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RE: Air Canada

Tue Jan 23, 2001 10:33 am

Thanks for your many comments!
Hope I will have some mores!

Thanks, SafeFlyer!
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RE: Air Canada

Fri Jan 26, 2001 1:19 pm

I flew from Calgary to Montreal and back last week. Both flights were great, good service, decent food. I don't know why people complain about AC so much.

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RE: Air Canada

Sat Jan 27, 2001 3:51 pm

It may not be much, but in the past nine months, I've logged five trips on Air Canada, from DCA (Washington National) to YYZ. Only once was I ever delayed, on the return leg, where our crew was coming on another flight that was late and had to cross the airfield to get to the T-2 regional terminal. The delay was caused mostly by the fact that there's no convienient way for crew that has been pre-cleared through customs to get from one end of Pearson to the other. I imagine that they have to take vans across the taxiways, which results in lost time waiting for aircraft to push back.

In any case, all of my flights were fast, smooth and got me from point A to B rather quickly. The CRJ's they fly are clean and quiet (although I have a bone to pick over the squat windows that you have to crouch forward to look out of--that's Bombardier's fault, though, not AC's).

The one thing that I really like about AC's service on the DCA-YYZ run is that their schedules have several early flights and a late flight which gets in at 10:50, allowing me the maximum time up north. All of the other carriers flying the route (AA and US) would force me to fly in two hours later and come back at least two hours earlier. I find it interesting that they fly the early morning flights, though--the 7:20 never has more than 15-20 people on it; though, they're 99.5% businessmen, so maybe they're flying at full-fare and make the flights worthwhile. Who knows? Maybe someone at AC can tell me if they're making any money on the run.

AC's facilities at T-2 are top-notch, and I am very, *very* impressed with the check-in kiosks and video departure and arrival boards. On more than one occasion, the kiosks have saved me from a 15-minute wait in line. T-New looks extremely impressive, and it's going to be fun flying through there in a few years.

AC's employees are a mixed bag. Most of the time, they're okay, somewhat friendly, but nothing out of the ordinary. I've come across a couple of storm troopers, but I suppose there are a few at every airline. The counter agents at DCA seem to be a bit young and undertrained, but they're nice on the whole. The Air Ontario people up at BWI seemed a little nicer, though, when I was there.

Overall, I have never had what I'd consider a bad experience with AC. There have been a delay and a ticketing problem, but those were resolved in short order. I would, however, like to see more scheduled competition out of Toronto to get better fares, and I'm really hoping that WestJet and CanJet start thinking about bringing transborder service about soon.

Other than that, I love AC's paint scheme!  Smile/happy/getting dizzy

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RE: Air Canada

Sun Jan 28, 2001 2:13 am

The last time I've flown with Air Canada was 6 years ago, WAY before the merger so I assume they've changed somewhat. I flew with them from Tel-Aviv to Toronto back when they used the A340, which was really a very comfortable and "user-friendly" flight. The way back was less comfortable because they used the 767, it was a red-eye, and the seating wasn't as good as the outgoing flight. But that apart, no complaints  Smile

RE: Air Canada

Mon Jan 29, 2001 1:35 am

Last time I had my AC flight was back in 1999 summer. BOth were A340's on my HKG-YVR and YVR -HKG leg. I recieved polite and excellent service from AC.
There's a bit about the case YYZISHOME mentioned. My dad got orange juice spilt all over his pants when he was sleeping in the middle of the HKG-YVR flight. The old female F/A got pretty nervous and immediately helped my dad with his cleaning. I think she called the chief purser over and they both apologized several times. At my surprise, they gave us a 15CA cash voucher as compensation!! i think that was a really professional way to solve the problem. As for me, I will shut my mouth over my ORANGED pants!!~
AirCanada is one of the best airline out of what I've been on1!!...Qantas is the second~!


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