SFO-IAH Continental Flight 542
We arrived at the airport about an hour before departure and waited in the First class line for over 45 mins. When we checked in the ticket agent said "you will need to hurry because they are already boarding". All the monitors in the airport said that the flight was boarding, well when we got to the gate we saw at least 200 people just standing around and the door was closed. They announced over the intercom that the flight was going to be delayed about 2 hours because of a mechanical problem. I wouldnt have cared but I only had a 55 min. connection in IAH. I went and talked to some @sshole agent who said "the plane is going to make up 45 mins in flight and you will have plenty of time to make your connection" well he must have been real dumb or something cause the times didnt work out and I started saying that to him and he just walked away like he didnt care. Well after about 2 hours and 15 mins we finally board. Everyone boarded and we were just sitting there for no reason, we heard the f/a's talking about how they needed a few people to volunteer their seats. I said "well we are going to miss our connection in Houston so we will give up our seats as long as you put us on the same flights tommorrow" she said "sorry, we are looking for people whos final destination is Houston". Well they didnt find any Houston passengers who would give up their seats, but they did find some lady and her friend who were going to miami. I heard the lady tell them her flight number, I looked in my timetable and she had some 3 hour layover in Houston, boy I was pissed. They just kept saying "dont worry, you will make your connection fine".
We tookoff after a long wait and flew over Berkley, it was quite bumpy for the first hour of the flight. There was no good movies playing on the PTV so I didnt even bother with it. They served some nasty food that I didnt even want to touch. The flight was quite uneventful until we started to get into the Houston area where it got bumpy as hell. We were bouncing around like crazy and I started feelin alittle sick and scared too. We slammed down onto that runway so hard and stopped pretty fast. We touched down at 7:44pm (my flight to MSP left at 6:55) and taxied for awhile to the terminal. We were the first people off the plane and the first place we went was the counter there where we were handed some piece of paper telling us what hotel we were staying in and some other crap. Well the guy there wasnt much help so we kinda had to fend for ourselves. We were not able to get our luggage, the wait to talk to a luggage service person was over an hour long, and they put us up on some shady Marriott Greenspoint which was about 15mins from the airport.
Well we didnt get to the hotel till around 10pm. We were supposed to get a $12 voucher for dinner and a $8 voucher for breakfast. We got the $8 breakfast one but for dinner we got a bag lunch that contained a nasty ass bologne sandwich, chips and a banana. The hotel also wanted a deposit to use the telephone. I felt like a prisoner up in that damn joint. Anyhow after a few calls to 1-800-We-Care, we got a good warm meal and rebooked ourselves on new flights for the morning that left around 8am.
737-500, First class
Well we got to the airport around 7am to check in. I went to check in and was told "they should have never booked you on that flight, it is oversold and the only flight available to MSP doesnt leave till around 3:45pm" I said "well what about a Northwest flight" and got a reply that went something like "we do not codeshare with Northwest on the Houston to Minneapolis flights" Yay, 8 hours in Houston. I got denied boarding compensation though which was a $400 voucher and an apology from the ticket agent. Anyhow, I was not allowed in any of the Presidents clubs because they serve alcohol and I had nothing to do the whole time. I got to see way too much of IAH that day. I thought I was going to puke.
I dont remember the flight number, it was on a 737-500. This plane had the old first class seats without the adjustable headrests, the old seats were much more comfortable than the new ones. I slept the entire flight because I barely got any sleep the night before. The f/a was extremely friendly, when I woke up towards the end of the flight she asked me if I would like the meal but I declined. She was being way too nice. We landed in MSP. I got my bags pretty quick cause they had been sitting there since the morning. Oh yeah, when me and my stepdad were in the terminal, some NW employee was driving around in one of those golf carts, well he stopped right in the middle of the hall, let his passenger off and started backing up in this crowed area without even looking. He started to run over some lady, she fell on the floor and was halfway under the back of the cart, all the people standing around were yelling "stop" and other obscenities at him. He just looked backwards and drove off without even apologizing to the woman, boy if I was that lady he would be getting a piece of my mind and I would be talking to some damn supervisor.
Anyhow, this was my trip to hell on Continental airlines. I know it is more of a bad experience report but its worth reading. The next part of my trip isnt as bad but it has some bad happenings in it.
Rating of this whole trip: 4 out of 10. Because they handled everything so badly and really screwed up.