I had to head to London 3 weeks ago on short-notice (business), and I ended up taking Virgin because they had the lowest fares.
Plenty of people have posted trip reports for similar or even the same flights, so I'll just post the highlights. I flew economy class.
Amenity kits were provided both directions. They included a plastic bag, socks, ear plugs, tooth brush, toothpaste, breath mints, notepad, and probably some other things I'm forgetting.
I booked through Virgin's site, and it reported the aircraft was a 744, but the safety cards stated the aircraft was a 742. How can I tell the difference?
I read in a travel column in a newspaper that ordering a gluten-free meal (gluten is a type of wheat, I think) is often a better meal because they have to prepare it specially, but it's not necessarily as flavourless as other special meal options, like low-fat. Well I didn't fare so well on this. IAD-LHR (dinner), I had a plain boneless chicken breast with rice and two florets of broccoli. Very bland. The salad had rice wine vinaigrette (also bad), and the dessert was a rice crispie treat (since cake would have wheat in it).
Return trip it was bland, dry salmon on rice, and some sort of dried fruit as the side dish. Again, some of the worst airline food I've had.
On the bright side, special meals are served before the other passengers are served (except for vegetarian, which was served at the same time with dinner, since it was a meal choice). So I was able to finish up my meal and get some sleep while others were still eating. Does anyone have suggestions for other types of special meals to try that might be better? I'm flying to AMS on UA (my first 777 trip) in a month, and I ordered gluten-free on there -- perhaps I should switch it.
On my return from LHR-IAD, I got to the airport (Sunday morning) a bit earlier than expected. After checking in, I wandered over to the observation deck, which I believe is near Terminal 2. I was there around 9am, and there must have been 30 people on both floors of the observation deck! On a Sunday morning at 9am! I never realized there were so many spotters. Anyway, the views were fairly good, and the cloud cover was only minimal.
Overall, I'd say VS had good service and I was pleased. The only downsides were the gluten-free meal wasn't very good, and I didn't get any FF miles for the trip because none of the airlines I am an FF member with are partners with VS.