AerLingus
Topic Author
Posts: 2280
Joined: Wed Mar 08, 2000 9:22 am

Why Do Airlines Overbook?

Sun Apr 22, 2001 12:32 pm

Well, why do airlines overbook.
Frankly, I feel lucky never to have been bumped, but I always feel sorry because some unfortunate businessman is left yelling at the gate agent.
Get your patchouli stink outta my store!
 
CVG777
Posts: 1211
Joined: Tue May 02, 2000 6:42 am

RE: Why Do Airlines Overbook?

Sun Apr 22, 2001 12:40 pm

Airlines overbook because, quite often, some passengers won't show up for their flight, for various reasons. The 'no-shows' are problems for airlines. So, they make overbooking (not by much though) a regular practice. Most of the time, everything works out fine, and not everyone scheduled on the flight shows up, and there is no need for bumping. Sometimes however, everybody shows up for the flight, and there is the need for some person(s) to be bumped to another flight, but usually with some sort of compensation.
 
LHSTR
Posts: 212
Joined: Wed Mar 21, 2001 10:24 pm

RE: Why Do Airlines Overbook?

Sun Apr 22, 2001 12:49 pm

to make it short:

Not all passengers booked on flight are actually taking that specific flight.

Reasons for that are for instance

- delayed connecting flight

- late arrival at the airport

- no shows

- people rebooking slightly before aircraft departs.

However, the airline wants to get the maximum use of their aircraft which means that they want to fill and sell all available seats.

So they figured out a system of booking more seats than the aircraft actually has and usually that works out.

This "system" is mainly based on experiences from the past and the kind of tickets sold for that specific flight (e.g. if they have mainly sold flexible tickets there is a higher chance that people holding these flights will take another flight).

Sometimes however it does not work out and thats the reason why sometimes people end up being bumped of flight for which they held a confirmed reservation.

Overbooking flights is just one part of the airlines yield-management.
 
AerLingus
Topic Author
Posts: 2280
Joined: Wed Mar 08, 2000 9:22 am

RE: Why Do Airlines Overbook?

Sun Apr 22, 2001 12:54 pm

I assumed that this was the case, but I couldn't be sure.
Thanks.
Get your patchouli stink outta my store!
 
Marco
Posts: 4005
Joined: Sun Jul 09, 2000 3:41 pm

RE: Why Do Airlines Overbook?

Sun Apr 22, 2001 1:55 pm

This belongs in the civil aviation forum....
Proud to be an Assyrian!
 
Guest

RE: Why Do Airlines Overbook?

Mon Apr 23, 2001 10:01 am

I still don't see the point of this. On ALL of my flights there are always Standby people.
 
CR-J
Posts: 49
Joined: Tue Feb 27, 2001 7:40 am

RE: Why Do Airlines Overbook?

Mon Apr 23, 2001 11:28 am

Back in 1996, I took a flight on CP from HKG to YVR, still in Kai Tak though.
The CP flight was overbooked and they need 10 seats from the aircraft.
When there was an announcement, everybody jumped to the flight attendant to get off. You know what's the deal? We will get the next day flight in the business class, and one return ticket between HKG and YVR for free!
My parents and me ran so fast and get the ticket on the next day. it was a funny experience though. I like it!

Well, in some flights, they got some overbooking because they want to fully utilize the flight capacity only.

I remember, on the day I took the CP flight the first day, there were 35 or standby passengers for the B747-475ER aircraft. None of them can get on.

On the second day, I got to sit on the top deck and this time, still 15 overbooked on the flight.
 
travatl
Posts: 1943
Joined: Sat Mar 03, 2001 4:57 pm

RE: Why Do Airlines Overbook?

Mon Apr 23, 2001 5:28 pm

95% of the time "Standby" passengers are not those passengers who held reservations for that flight, and then are forced to standby because a seat is not available (it happens occasionally, but agents ALWAYS seek volunteers before it gets to that point). Instead, "Standby" passengersng are usually:

-Passengers holding reservations on other flights later, and hoping to get on that flight.

-Passengers who missed earlier flights.

-Non-revenue Passengers (i.e. airline and industry employees and/or their families traveling on discounted or free passes).

-Passengers hoping to upgrade to a better cabin.

-Other airline's passengers who just found out about this nonstop flight, instead of going through ATL/ORD/DEN/ETC. and taking 3 extra hours.

-Other airline's passengers whose flights were cancelled, and are being reaccommodated on this carrier.

Airlines have the overbooking ratios down to a science. Each flight is monitored specifically by automated programs that determine the percentage of seats by which that flight will be "overbooked". Variables include time of day, market, noshow/misconnect history, passenger makeup (i.e primarily liesure or business), etc.

In my experience in both ground service and inflight, about 85% of "overbooked" flights depart the gate with at least one or more empty seats.

Regards

Travis
 
AerLingus
Topic Author
Posts: 2280
Joined: Wed Mar 08, 2000 9:22 am

RE: Why Do Airlines Overbook?

Tue Apr 24, 2001 11:44 am

Marco:
I believe that this has the same justification in it's presence as anything else here, including topics like 'nice airports' or 'the best part of flying.' I asked for information, not criticisation on the pages in which I post.
Get your patchouli stink outta my store!
 
Singapore 777
Posts: 980
Joined: Sat May 29, 1999 3:00 pm

RE: Why Do Airlines Overbook?

Tue Apr 24, 2001 11:34 pm

Just thought I'd let you guys know that there were about a group of 15 people waiting to take our flight to Perth last year. They were bumped off a Qantas flight earlier in the morning and they were making a lot of noise at the check-in counters where we were also doing our check-in.

In the end, we made it out of the gate with 2 empty seats behind me (which was Row 60, I was in Row 59 in the A340).
 
AerLingus
Topic Author
Posts: 2280
Joined: Wed Mar 08, 2000 9:22 am

RE: Why Do Airlines Overbook?

Wed Apr 25, 2001 2:27 pm

I meant to say criticism (that was one heck of a typo).
Get your patchouli stink outta my store!
 
Guest

RE: Why Do Airlines Overbook?

Thu Apr 26, 2001 6:43 am

I appreciate your question. And I like your creation of a new word! "Criticisation" has a nice ring to it!
 
ZOOMER
Posts: 216
Joined: Sun Dec 03, 2000 11:01 pm

RE: Why Do Airlines Overbook?

Thu Apr 26, 2001 8:06 am

I remember (years ago in 1981) when I was on an industry stand-by for a Capitol DC-10 from JFK to SJU. It was overbooked by 57!! We departed with about 20 empty seats!!
 
Marco
Posts: 4005
Joined: Sun Jul 09, 2000 3:41 pm

RE: Why Do Airlines Overbook?

Thu Apr 26, 2001 10:32 pm

Sorry AerLingus didn't mean to offend you...but this is a trip reports forum...I don't see the relevance of "why airlines overbook" with trip reports. This would be an excellent question had you asked it in the appropriate forum, which is the civil aviation forum.
Proud to be an Assyrian!
 
GOT
Posts: 1843
Joined: Sun Dec 31, 2000 6:44 am

RE: Why Do Airlines Overbook?

Fri Apr 27, 2001 3:02 am

The main reason is that the airlines make more money this way. A few people don't show up to a flight so if you can sell there seat again you will make more money.
By the way, I was asked to stay at ORD overnight while flying SK to CPH. If I would I would have got a via flight, 400$ cash and 800$ free trips. But sadly I couldn't stay.

GOT
Just like birdwatching - without having to be so damned quiet!
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Why Do Airlines Overbook?

Fri Apr 27, 2001 7:49 am

For another example of how many no-shows a flight can see, I recently got onto an American flight, flying standby, which was full in First, overbooked 4 in Business, and overbooked 10 in Coach. The flight, a 190 seat 767-300, also had 10 revenue standby passengers. So, with 24 more revenue passengers booked than seats available (about 12% over), they were able to accomodate I think 4 non-revs, hence 28 no-shows on one flight. The flight was CDG-JFK, the afternoon of the birdstrike. A lot of passengers headed to MIA on the flight that hit the birds were reaccomodated on this JFK trip.

American Way had a great Vantage Point article on this topic, don't remember whether it was from Carty or Crandall, but it doesn't seem to be available online anymore.
 
boeing764
Posts: 262
Joined: Sat Apr 28, 2001 7:24 am

RE: Why Do Airlines Overbook?

Sun Apr 29, 2001 4:39 am

I am an airline employee and we travel stand by. I have flown from Vancouver to Hong Kong twice and both times the flight was oversold but I got on because there were so many no shows. The first time 67 people didn't show up for the flight!
From Dr. King's America to Nelson Mandela's Africa, the journey of equality moves on.

Who is online

Users browsing this forum: Baidu [Spider], Google Feedfetcher, GSPSPOT, MarcoPoloWorld and 18 guests