Ryanair!!!
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ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sat Mar 09, 2002 8:11 pm

Now there... this is the last installment of my journey to the US. Good holidays have to come to an end eventually. After enjoying Lake Michigan, J Hancock Twrs, Michigan Ave and all... I had a long way home and I wasn't looking forward to the 20-plus hour nonstop flight home to Singapore from Chicago  Sad.

==========================================
ORD-DTW, NW176, 8E, DC9
DTW-NRT, NW11, 22A, 747-400
NRT-SIN, NW19, 35A, 747-200
==========================================

I reluctantly dragged my bags filled with 2 weeks worth of shopping down Broadway St in Chicago to flag a cab to the train stn at Addison which takes you straight to O'Hare. It was pretty early in the day so there wasn't much people. Northwest Airlines operated out of Terminal 2 and I found that with no difficulty. I had my bags tagged all the way to Singapore.

Walking past security, I proceeded to the departure gate areas but not before doing some spotting. O'Hare is big... Since I was in Terminal 2, I walked over to the F councourse and took many photographs of AA jets. There were many AA Eagle commuter jets too docked at the aerobridges. Walking back to E concourse, I sat there waiting for my DC9 to arrive while watching another NW DC9 taxi for takeoff. Air Canada ERJs were visible taxiing on the tarmac while further out was a stand alone terminal, concourse C, accessible via an underpass. It was dominated by UA and that terminal indeed looked busy without a single empty aerobridge in sight!

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Click here for full size photo!

Photo © AirNikon


My DC9 arrived at its gate. Looking old and weather beatened, I hope this jet would get me safely to Detroit! NW176 operated this sector to DTW with a continuing service to Greenville/Spartanburg. Scheduled departure time was 1045H and boarding commenced 20mins before that. I settled nicely into 8E, a window seat on the starboard side. Tow trucks were used to push the DC9 back on time, unlike the reverse thrust used in MSP. I couldn't help but feel sad that my holiday had come to an end as I said goodbye to Chicago outside my window  Crying. We thundered down Rwy 09R which gave us a direct heading towards Lake Michigan.

The Chicago skyline loomed hazily in the horizon as we climbed to our cruising altitude. With a flight time of 50mins, our flight took us across Lake Michigan and coasting in before landing in Detroit. A relatively short flight, pretzels were handed out but there was hardly any time to time to experience any form of service.

Thumping down hard onto the runway in Detroit, I could see that the airport was another NW hub. I saw nothing but NW aircraft parked at all the aerobridges. But I did see one, just one US Airways 737-300 parked at Councourse E though

NW176 docked at councourse C, just my luck that NW11 was departing from councourse F, which was at the other end of the airport! DTW was very messy, people everywhere! JM Davey Terminal was run down and the cermamic tiles on the floor gave the main terminal a very dated look. There wasn't a lot of windows for you to look at planes too.

I wanted to fill my stomach before my long-long flight so I headed for Burger King. NW11 was scheduled to depart at 1525H so I had a lot of time to waste. Unfortunately, DTW doesn't offer much for a transit passenger like me. I do not wish to return to DTW again if I can help it - not for a transit at least!

After what seemed like eternity, it was time to board the aircraft and I walked towards F11. Built like a satellite, it was a mess! A sea of people milled around waiting to board their flights and it looked like a weekend bazaar! Two int'l flights (all NW 744s) were departing within minutes of each other, one flight to Nagoya and Manila, and the other one to Tokyo/Narita. So you had two 747s-worth of passengers waiting in the small satellite area waiting to board!

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Photo © Chris Jacobs


A call for World Business Class pax on NW11 to board came over the PA. But despite this, many crowded the entrance to the aerobridge - seems like I wasn't the only one desperate to get the hell out of DTW!

I observed that the 744 flying to NGO-MNL had the "SPIRIT OF ASIA" slogan on its fuselage.

Once inside the cabin, I found my seat window seat 22A. A chatty blonde attendant dressed in pants welcomed me to the cabin, hmm... she was dressed differently from the rest who wore skirts! One member of the crew was Japanese, and once again, her personal presentation outranked the rest of the American crew, who looked like they just got out of bed. With the exception of one African-American attendant, her hair was nicely tied up and she reminded me of Angela Bassett.

Another attendant was hardly made up at all! She even had a pimple on her cheek. She looked no more that twenty years of age because she didn't even know how to greet properly! There was hardly any greetings at all , for that matter, except for that chatty blonde.

We finally pushed back and was on our way towards the runway. We were pushed back pretty far from our gate until I saw M Berry terminal outside. Several NW 744s and DC10s were seen there and many more small little Saab turboprops in NW Airlink colours.

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Photo © Matthew Lee


We powered off into the skies and it was amazing watching the wings flex, taking the weight of the fully laden a/c. Our total flight time to Narita was 11.30hrs.

The drink service commenced as soon we were stable on our cruising altitude. The African-American flt attendant and the young pimply girl served my aisle. As I was collecting mimiature whisky bottles for a friend, I asked for whisky and coke. The African-American lady raised an eyebrow and asked...

"Boy, you sure you're legal?"
Man... I didn't know what to say...
"I am only kidding... take it as a compliment. You have good genes! Here you go. Hahahaha..." she guffawed  Angry

And with that, she moved on to the row behind me. Now she was a chatty one too, other than that blonde lady in the cabin ahead. Lunch consisted of beef curry with rice. It was surprisingly delicious! Looks like food on int'l routes are far better than domestic routes.

The cabin crew did their disappearing act as usual after the meal service. Although Miss Pimply did appear once to give out cookies...

I couldn't sleep so I watched Miss Congeniality on the main screen. I laughed a little too loudly and woke my neighbour up. She looked rather peeved because she couldn't get back to sleep after that Embarrassment. Hehehehe...

The shades were drawn throughout most of the 11hr flight. Just before coasting into Japanese landfall, breakfast was served (eggs and sausages again!). Huh? But it's in the late afternoon already, breakfast?

Descend into Narita was smooth. I was finally back on my side of the globe after a two-week holiday! The inexperienced Miss Pimply was still walking down the aisle checking on pax when we were on short finals. The African-American attendant shouted across the aisle at her to sit down... now that was embarassing! I thought I heard someone puke in the middle row too...

We disembarked at Satellite 4 and I walked into chaos! A small area, Satellite 4 was used by NW. This was how Narita looked like when I saw it many years ago and it still looks the same today. No proper boarding procedures, just two lines, one for J Class and the other for Y. Very disorganised. There weren't a lot of seats so there were groups of people sitting on the floor.

My flight to Singapore NW19 departed at 1830H. Thank God my transit was only an hour. In no time, I was at my departure gate waiting to board, still within Satellite 4. The gate agents looked ill prepared to handle such a large influx of passengers. There were no boarding announcements, just them shouting at the top of their voices... Imagine this scenario happening at all the gates! There were at least 3 NW flights departing for their Asian destinations that evening.

"Boosinezz Krras onree prreeze! (Business Class only please!) Ah-konomee ziz wayee prease, sank kew! (Economy this way please, thank you)" The ticket agents were just shouting at the top of their voices that in the end, they just gave up. I just wanted to be home... fatigue was creeping up on me. Yawn!

I slept blissfully on NW19. I sat in 35A which was an emergency exit row so I had all the legroom in the world. Two meals were served, fried noodles when we left Narita and I slept through the second meal. Singaporean crew was on board this flight and their supervisor was a Caucasian woman. I did not remember much of this flight because I was so tired from the journey by this time. When the cabin crew strapped themselves in for the landing in front of me, the two girls were chewing gum which I thought was a no-no  Sad. This you will not see on an Asian carrier - or on SQ at least!

We landed in Singapore at 1.15am. See what kind of timings I have to deal with when I fly NW? But my biological clock was already screwed from the different timezones that it didn't make a difference anyway!



Welcome to my starry one world alliance, a team in the sky!
 
azjubilee
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 2:02 am

You know what? Don't fly NW again if you don't like it. If the complexion of a flight attendant really bothers you and the fact that maybe they were chewing gum to help alleviate pressure in their ears, then walk to the US next time. In the US, companies can't hire based on looks and lack of pimples, that is called discrimination. Flight attendants are highly trained people and their age is irrelavent. Did you arrive safe? Did you arrive ontime? We're your bags with you? Sounds that way... remember flight attendants are humans too. I don't know you at all and I don't know how you acted onboard your flights, but a lot of the vibes that FA's give off to the passengers come in great porportion to the vibes given off to them by the passenger. Glad to hear you had a few positive things to say...

If you don't like it, don't put yourself into that situation. Fly SQ next time.

Next time you dare set foot on what you think is such a disgraceful US carrier such as Northwest, and happen to connect in DTW, you'll find a completely different terminal to transit in. That is if you can lower yourself to our level in the US, and can bring yourself to fly Northwest again of course.

AZJ

 
nwa747-400
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 4:54 am

WAY TO GO AZJ!!!

I was going to recommend that Ryan Air fly with a more positive attitude. If you go into a trip with a bad attitude you wont have a good trip.

Again, safe, clean, ontime, with luggage is NW stratergy.

Also, most people try and sleep on long flights so who wants to be bothered by a flight attendant. An occasional water walk thru is all I need when flying a long haul.
 
joakims
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 8:08 am

Hello

I can only compare to myself after starting to fly asian airlines (SQ, MH) after tried Lufthansa, KLM and BA all long haul. I would have hard to go back to fly the european again.

The contrast is to large, and since the price is not that much more.
I would have hard today to live throught a flight without PTV, films and games, and the oppertunity to fetch tea, juice and snacks throught the flights.
This since I have don´t sleep on the flights.

And again also intime, clean, safe and with my bags.

Please don´t pick on each other. If you don´t like a review just leave it.

 
Econojetter
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 8:38 am

I don't recall reading if this was Ryan's first experience with NW. Flying NW for the first time after years of flying only major Asian and European carriers can be a bit of a shock. It happened to me when I first flew NW in 1999 OSL-MSP-SFO (they were about to pull out of Oslo then). It was a lot of paper and plastic during meal service, early boarding on stuffy aircraft (unable to run air-conditioning on the ground due to faulty equipment) and old seats... at that time, it was the shabbiest inflight service product I had ever seen. Despite meeting some of the most genuinely pleasant FAs (along with some very blase ones), I was unhappy with the product, although things seemed better on subsequent flights.

That said, I found Ryan's rantings excessive and directed in an insensitive manner at individual NW cabin crew (e.g. the use of "Miss Pimply"). Cabin crew are there for safety reasons and to offer some assistance in making the journey as comfortable as the airline's product allows. Some airlines may include viewing pleasure and ego massage as additional perks from cabin crew, so thank those airlines if it is appreciated, but do not expect that to be the type of service all airlines should aspire to.
 
Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 11:05 am

hey hey hey...

This is just a review, not a personal attack on anyone. I meant it lightheartedly about "Miss Pimply". So I am sorry if I offended anyone by that remark. The romance of travel in the past has faded away and replace by non-exixtent service we have nowadays on most US carriers... of course they are trained people, of course they are human, who says they are not?

If you read my earlier replies in my other trip reports about NW, it's no secret service sucks on this airline but I know they mean business too - and that is what they are good at. But not I did not report that all flights were bad. Just read other reviews about NW by other people, you would see that I am actually rather kind about my comments and I was one of the lucky ones whose flights weren't as bad as the rest.

Wake up, darlings! NW ain't that great! Connections yes, service no... By the way, it's widely known that NW is not very service oriented, so why the fuss over my report? BTW, I didn't choose to fly NW - it was a free ticket redeemed through my friend's Worldperks FFP and I was just accompanying him.

As for DTW, I am just reporting what I saw. I hope you can take those comments in stride and realise that the airport is indeed in need of a refurbishment, I have not been to the "new" terminal so I cannot say.

I had good things to say about SFO and MSP, so I wasn't being biased about US airports. I had good things to say about my NW flights fm SIN-NRT, MSP-ORD... so I wasn't biased about NW. As you can see, I think I was as impartial as I could about my trip reports. I also understand that there are flights and there are flights... there can be one crappy flight on a no1 carrier, likewise there can be a very good flight with a lousy carrier.

Of course when bad service happens, comparisons are bound to happen with other carriers. As for chewing gum, did you know that SQ Girls are not even allowed to be seen chewing, folding their arms, and even drinking in view of the passengers? Once again, it's different mission statements from different airlines that define how do they want to serve their customers at the end of the day.

I have had good experiences on AA and UA, so I didn;t say AVOID US CARRIERS AT ALL COST did I? Plus, I embarked on the trip with no expectations with NW and was pleasantly surprised with the good sectors.

Anyway, thank you for all the feedback at least I know now what to expect when I write a frank review about NW service. It would be taken constructively - no hard feelings whatsoever  Smile ok?

And yes I would dare to set foot on NW again... and I would still write about what I experienced, good or bad. If I have to go through DTW again (not by choice), I would still write what I see!

You see, guys, its about reading the report with an open mind. I have time and time again read about bad service on my national carrier Singapore Airlines, or even the occassional bad report about Changi Airport. But I do not go biting the author's head off... If my report offends you, click it away, give me a 1-star rating or even vote for it to be deleted. But its the final tally that says it all.

C'mon guys, give me a break huh?  Smile
Welcome to my starry one world alliance, a team in the sky!
 
BH346
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 11:18 am

Give him a break. He didn't think the airline was so great, it's his opinion. He based his opinion on his experiences. If I had a terrible flight, it's just not because I have a bad attitude about it. BTW, Nice report, Ryanair.
Northwest Airlines - Some People Just Know How to Fly
 
azjubilee
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 11:30 am

I respect the opinions of people 100% I just have to make comments when they're due. Rating an airlines service based on trivial things such as gum chewing and complexions is outrageous. It is worl dfact that every US airline has lower service levels than the rest of the world, not only NW. But think about this... how large is the US compared to other nations? What kind of traffic volume doe sthe US have every year? I'm willing to bet that if Singapore was as large as the US or even had a fleet nearly the size of NW, AA or any other Us carrier, they wouldn't have the service they are renowned for. It just wouldn't be economically feasable or realistic.

Alot of it has to boil down to culture. In America we are a fast paced determined nation with places to go and people to see. We have a service oriented culture as well, but it isn't as high as other countries.

I don't really care how you view my country or the airlines in my country. I just want to bring a little realism and common sense into this place. Airlines ought not to be rated on how fast the FA jumps to your every need, how fast they respond to a call and how many times they smile at you.

You are more than welcome on NW to approach the galley for water, snacks or anything that can make your trip more enjoyable. And I beg to differ, there have been MANY MANY positive posts on this board about Northwest.

They are a class act and a typical airline. Not perfect but they sure try hard in the conditions that we are presently dealing with. If they were so bad, why do they have the fulles tplanes in the country? Why are they in a more solid financial state than many others? Including the "can do no wrong" Singapore Airlines!!!

I guess my point is that one shouldn't expect the worl on any airline. When they pull though, be pleasantly surpirsed. When they screw up, take it with a grain of salt and move on. It's not hard.

AZJ
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 12:09 pm

hey all...

I rest my case... it's a difference of culture and what we are used to in different parts of the world. But tks for the feedback.

Cheers
Ryan
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America West
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 12:13 pm

The "disappearing act" happens all the time. Meal service is over, people are sleeping... Their work began hours before the actual flight. I would be tired to. I see no need for them to be in the aisles the entire flight. If you need something, you should push the call button. That's what it is there for. Or better yet, go get whatever you need or go ask for it.

In my opinion, Flight Attendants chewing gum is not a "no-no." It isn't very attractive or professional if they are blowing bubbles, cracking or smacking the hell out of it, but it doesn't seem like that big of a deal. It shouldn't matter how old the cabin crew is. If they are there, obviously they can do their job and do it right.
 
Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 12:31 pm

America West,

they were cracking it...  Laugh out loud hehehe... tacky huh? But I gave them the benefit of the doubt because they looked young, 2 twenty-something Singaporean girls. Plus their in-flt supervisor was sitting at another exit so was probably not there to tell them to stop it.

Not that I am making a big deal out of it. Even if I wanted to, I couldn't as I was too sleepy and fatigued from the 20plus hour flight I just wanted to get home!

Cheers
Ryan
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usflyer msp
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 12:43 pm

Isn't Gum illegal in Singapore?
 
airnewzealand
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 12:58 pm

Hey RyanAir,
I also support Azj's comments towards your posts!
Yes, US carriers are below Others, but there is no need to say such comments as "pimply face". It is just hormones in the blood that do it, its part of everyone! ALL, Flight Attendants get them, even Asian carriers!! You know they are not that perfect either!!

And you say you meant it light heartedly, well how come you took what the flight attendant said to you so serious?? She was most prbably being light hearted, and trying to make a joke with you..(which you obviously, didnot like,!!, might of been a clue to the cabin crew to stay away!!)

Now to the experience of the young one. She maybe a new hire...or that maybe her first time on a long-haul!! I hope you do know, that when people do things for the first time, they make mistakes, and that is how they learn.!! All newbies are like that! I bet when you started your new job that you did things wrong!! And mucked up!!

On a better note, great report!!

Mike

PS: Cabin crews disappearing, is not very good!! They should do regular checks of the cabins!! It is a common sense think, making sure everything is alright! What if someone was hyjacking the aircraft?? Or going on a killing rampage, or worse, a pax collapsed?? The crew would not be anywhere!!
As people know, flying gives a dehydrating effect...that is why cabin crews are meant to walk around every 30-45 mins to ensure that pax, stay hydrated!!
People do pay in their ticket for service aswell, not just safety! So i think it is only fair that the cabin crews try there best!! And serve as they are meant to do in there job description aswell as keeping safety in mind!
Why do you think cabin crews go through a 1 week training course in service?? For safety??
Cheers


 
ctbarnes
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 1:21 pm

Let's cut Ryanair some slack, huh? I've flown NW longhaul and found them to be very mediocre. Food was so-so, and the service was indifferent.

DTW was hitherto one of the worst hubs in the country. It's shabby, overcrowded, and a long walk to everything. Fortunately the new midfield terminal seems a big improvement.

While characterising flight attendants is tacky, I think he does say some accurate things about level of NW's service. When compared with other carriers on this route it is definately subpar.

Charles, SJ
The customer isn't a moron, she is your wife -David Ogilvy
 
azjubilee
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 1:26 pm

Uh yea... bodies do dehydrate and veins may clog up, but HELLO??? If you need something ask for it. FAs aren't there to help you make decisions about your wants and needs... for christs sake people, think for yourselves once in a while too!!! Get up and walk around...

Also, you don't think a flight attendant could hear a distruption in the cabin? It's not like they leave the room and go across the street or something. Give these people some credit...


AZJ
 
Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 4:00 pm

hi guys,

I kept reading through the report over and over again... what did I do to create such drama?? Other than the reference to the attendant's complexion, which I admitted was in bad taste... what else? I am just writing about what I saw!

Not anywhere did I mention I would never fly NW again because it's such a lousy airline. READ MY OTHER REPORTS ABT NW, NOT ALL WERE ABT BAD SERVICE. I ACTUALLY SAID SOMETHING GOOD!!! Did I hit a nail on the head by mentioning about the presentation of cabin crew on NW?? Geezzz...

Let's give this matter a rest shall we? And look forward to the next report. I promise not to mention anything about complexion anymore!! I will just stick to the technical specifics, ok?

Ryan
Welcome to my starry one world alliance, a team in the sky!
 
H. Simpson
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 4:09 pm

no Ryanair, keep both, we want to hear what you feel and the technical stuff too, like what departure...read my earlier trip report post (8 months ago!) for the flight JFK-HKG and you will know what the heck i'm talking about
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 4:12 pm

Oh one more thing, it is illegal to sell gum in Singapore. But it is ok if you bring it in from abroad in moderate quatities. Silly rule - but it's there...
Welcome to my starry one world alliance, a team in the sky!
 
9V-SVE
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 4:59 pm

Yes, that's a really stupid rule.
 
airnewzealand
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 6:21 pm

AZJ...
i think you need to experience other airlines!! You seem to caught up in the rule..."Safety"...
Tell me please, Why do Flight Attendants do a week of training in service?? So that they can just know how to give out the meals?? I donot think so!

My sister was a Flight Attendant for AirNZ, so i think i know what the role is of one!!

Please, listen to others!! You even have FA's on this board talking about you, and how they think you are going abit over board with the FA's are not to serve you... (FA's on this board even know they have to serve and that it is bad of them to dissapear...it is what they get paid for, aswell as the safety and well being of the pax and other crew members!)
Im sorry to tell ya, but they are! It is in their job description... I shall give you a passage from an airline carrier!!....
"At AirNewZealand we strife on giving passengers the best comfort in the sky, our flight attendants are highly trained in sfatey and meeting your needs..."

There we go...

RyanAir...
No where did i state in my post that it was not good to say NWA was bad or good. I simple said that it was not great saying what you were saying about the FA!!

Its great that you wrote a good report, and i hope you donot suggest deletion as it gives others an insight into this carrier, and your opinion on it!

Ill drop it now

Mike
 
Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 6:36 pm

Sigh...

Looks like this matter will never rest. Some people feel that airlines should be rated on whether or not they get you safely to you destn, and not based on smiles and service in the cabin... while some feel otherwise.

Unfortunately, airlines do indeed get rated on a large part by the service they provide in the cabin. Of course safety plays an important and intergral part of the entire ratings as well. Agree? No? Yes?

So you see, depending on what culture you have been raised in, there would always be differences. Coming from Asia...

endless smiles and service at an arch of an eyebrow is what we are used to.

Full meals with choices on a 1hr flight is what we are used to.

PTVs and footrest in Economy Class is what we are used to.

Flt attendants walking down the aisle every once in a while is what we are used to.

Prim and proper personal presentation of flight attendants (we call them stewardesses) is what we are used to.

Hence, I travel always with an open mind and I understand that not all airlines are like the ones I have back home. SQ screws up too sometimes so no airline is perfect. Please, lets not bicker anymore about this and open our minds to more opinions, ok?

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
SQ772
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 7:10 pm

I cannot help but laugh at all the "drama" (nicely put Ryanair) that is happening just because someone can't take a little criticism. Hey, this place is for trip reports. Nowhere is it stated that trip reports have to be unbiased, no berating of crew complexion, no highlighting of poor service, no comparison of service between carriers, no personal opinions....etc...

AZJ, get a life. Go ahead and correct factual discrepancies, give your views, whatever...but there is certainly no need for childish rebuttals like the following:

walk to the US next time
Next time you dare set foot on what you think is such a disgraceful US carrier such as Northwest

Everyone has their own idea of what good service is, it's a subjective thing. What you expect of an airline may be different from others. We all have the right to express what we think to be good and bad. I am of the impression that you have never flown on a Asian carrier such as MH or SQ or TG or CX. There is no doubt that service on these airlines are not tops 100% of the time, but when you experience it yourself you will be asking why the airline in question can't do the same. And mind you, service on SQ, MH, TG and CX are not just about service, it is about safety too.

Asian cabin crew are humans too, not just American ones. If the former can provide service and take charge of safety simultaneously, why not Americans? are you saying that American crew are "inferior" because they can't do two things at one time? Come on AZJ, don't belittle your American crew. It's all about attitude.

I wouldn't go so much to say that culture makes all the difference. I would expect the out-going nature (vis-a-vis shy Asians) of Americans to put them in a better stead when it comes to providing sincere and spontaneous service straight from the heart.

You mentioned that just because the US is larger than Singapore, it is excusable for standards to fall off the cliff because there are just too many flights to handle? And that it is ok to be slack? I sincerely hope you are not implying that just because NW's fleet is many times the size of SQ's, it's ok that maintenance standards are compromised just because there are TOO MANY aircrafts to take care of! There is a term called "Quality Control", the quantums may differ due to size but I am sure all companies practice it. As an American, you should know, since you guys started this whole concept which we Singaporeans are merely following.

All in all, I do accept the fact that service is a relative term, and I do accept that some people just have lower standards than others.

Just my 2 cents worth, so don't bite me ok?


There's always a better way to fly...
 
Ryanair!!!
Topic Author
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Upcoming Trip On Malaysia Airlines SIN-KUL-BKK

Sun Mar 10, 2002 8:59 pm

Hi all,

I have a trip coming up on 22nd Mar to Bangkok with Malaysia Airlines from Singapore. The itinerary is as follows:

0745H, MH606, SIN-KUL, First Class, 737-400
1000H, MH784, KUL-BKK, Golden Club Class, 777-200

My return trip on the 24th has the following itinerary:

1200H, MH785, BKK-KUL, Golden Club Class, A330
1715H, MH644, KUL-SIN, First Class, 737-400

So look out for that report huh? I promise, no more mention about complexion or else I would incur the wrath of AZJ and gang again! Hahahaha....  Laugh out loud

Regards
Ryan


Click for large version
Click here for full size photo!

Photo © Charles Falk


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Photo © Martin Steiner

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Cathay Pacific
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 9:53 pm

great report, really enjoy reading it and had a few laughs. personally i dun find his report 'offensive' (when referring to the f/a with pimple etc). JUst take it easy and relax a bit.

Anyway, I have never flown any airlines other than those from Asia (namely CX), are those US airlines really that bad????
cathay pacific, now you're really flying
 
jared
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 10:50 pm

I also didn't get angry about anything you put in this trip report. Obviously you spent a lot of time writing it which some of us appreciate.

I look forward to the next one!
 
Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Sun Mar 10, 2002 10:53 pm

Cathay,

One must travel with an open mind and US airlines generally have a lower standard of service than Asian carriers. However, it is better to fly a US carrier when you have to travel domestically within because of the connections they have through their hubs, depending on where you are going in US.

So we would have to fly US carriers whether you like it or not if you are going to places like Salt Lake City, Witchitah, San Jose, Minneapolis... you get the idea? Personally, I have had good flights on American Airlines and America West. I also have had good sectors on this NW trip (read my other trip reports!), so it's really up to your luck whether you get a good or bad flight.

Why don't you try a US carrier next time you travel? I understand Continental , United and Northwest fly to HKG, right?

Cheers
Ryan
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MIAspotter
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Mon Mar 11, 2002 2:15 pm

Nice Report!

I read all of them they are all nice and a pleasure to read keep it up!

I had a laugh too they are very funny, Looking forward for the next ones!!!!!!!

Cheers

MIAspotter
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jaysit
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 12:38 am

I fly NW only because of their FF program. Their service in coach is disgraceful, and their planes are filthy. Business Class is better than Y, of course, but its light years behind their rivals.
Atheism is Myth Understood.
 
chepos
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 6:05 am

Ryanair great trip report, another trip report I enjoyed. Keep up the good work. About all the drama created by your trip report it happens many many times in this forum , People start complaining and bikering over any comment they view as offensive or as an attack to their favorite airline. You are new on this site so it might seem rude but once you've been here for over 6 months you will get used to all the fighting . Don't pay attention to all those who didn't like your trip report keep them coming they are jsut great.
Chepos
Fly the Flag!!!!
 
azjubilee
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 8:15 am

It sucks to have things taken out of context...

As I said in previous posts, I respect your opinions. I just think its a bit trivial and child-like to base service standards and airline ratings on facial complexions and gum chewing. I also think its rediculous to think that FAs are perfect and ought to be perfect. Because they're not.

I realize that they are also there to serve you, but "serve" is a word with a huge definition and a lot of facets to it. I do think they are there to make your flight enjoyable, but I don't think they are there to carry your bags or clean up after you. I do think they ought to smile once in a while, but think about what they have to deal with on a daily basis. How would you like it if passengers stood there with their coats on the end of their finger, tapping their foot expecting you to jump to their every need. This is among the many things that passengers do to our flight attendants. Yesterday one of the flight attendants and I were greeting and smiling at passengers as they boarded. After everyone was on, the door was being closed. A passenger had the nerve to walk up to the front and ask if he could step outside to make a phone call. HELLOO??? When the flight attendants have to deal with idiots like that, its a wonder there aren't always smiles on their faces. Passengers really do need to take a bit of responsibility when they fly. They might find it to be a nicer experience.

My comments on the US carriers being larger than the smaller Asian or European ones, had nothing to do with maintenance. It had to do with MONEY. Can you imagine the cost of serving a full hot meal on every 45 minute flight in the US? There would be nobody on thos eplanes because it would be too damn expensive for anyone to fly!

I'm not attacking anyone here. I just want to throw out the view from the other side and maybe explain our side as airline employees.

By the way, I have flown on foreign airlines, and have already said how grea their service is. That was never in question.

Ryanair... your trip reports were great. I recognized your positive revues on NW as well as your negative ones. The whole origin on this drama was based on some of the petty, and minor things that you mentioned, that were the root of your views of NW.

No harm done... just calling it as I see it.


AZJ
 
DL WIDGET HEAD
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 8:54 am

I enjoyed your report and did not think you were overly critical and insulting to Americans or American carriers. Of course there are a lot of differences between SQ and NW simply because SQ is strictly an International airline and NW is primarily a domestic airline with a lot more competition to deal with as well as discount carriers like Southwest, Jet Blue, AirTran, Frontier, etc., etc.. I think if Asian carriers had more low fare, high frequency discount airlines to compete with reducing yield and margins, then you would probably see service levels drop a bit. Still, I agree with you in that simply caomparing an SQ flight from NRT-SFO in coach and a NW flt from NRT-SFO in coach--the SQ flight is better on a lot of levels. Anyway, keep the reports coming.
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 1:13 pm

Hi all,

the reports will keep coming surely. I saw my 5star rating plummet to a 2star in the midst of this "war", and now it has climbed to a 4star... Wow seems like a stock market!  Laugh out loud

There are some people who can't handle the truth. But I would keep on writing about what I experienced on my trips without sounding insulting to that particular airline or person. I have always tried along that lines so jokes may seem in bad taste sometimes, but I am trying!

But please keep your feedback coming, it would be constructive to me as to how to gauge this forum and hence my writing style. But I mean no harm - I am no bigot and unbiased as much as I can be.

Cheers
Ryan
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Ryanair!!!
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 1:31 pm

One more thing, people from all over the world has access to this forum so a difference in opinion is inevitable. Reason - we were all brought up in different cultures and expectations may differ. What we think is acceptable might not be ok for others.

This also serves as an insight to how different people from all over the world think about this topic so its quite interesting, actually.

Bicker on!  Laugh out loud

Ryan
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n949wp
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 1:45 pm

Interesting report, Ryan. Very much in-tune with the feedback I received from friends who've flown NW's international services in recent years (ie. unfavorable!!).

It's also quite entertaining to watch those uncouth ones who obviously have never experienced World-class service making a big fuss, fluanting their ignorance for the whole world to see!

'949
 
Prinair
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 6:45 pm

Nice trip report although it has turned into a very interesting debate of sorts.

Before judging an airline and its service, please take a moment to consider the logistics of the service and the environment in which the carrier is operating. I mean the financial and cultural environment.

There are many valid opinions here and at the same time there are many lame excuses.

I agree that it is impossible due to logistics and economics to offer the kind of service our international members are accustomed to on most domestic flights. When all factors are considered such as time, aircraft, fares charged on the US market (very low compared to the rest of the world),etc. you can plainly see once again that it is not feasible.

Now, for international flights, that is a different story...

On international routes airlines charge the same or very competitive fares. International flights usually produce more yield to the airline therefore it is usually expected that the service level will be higher. NW is very efficient as are most US carriers when it comes to getting people from point A to B but perhaps they should consider examining their service philosophy.

I used to be a flight attendant for a major carrier before the time of PTVs or sleeper seats and other gimmicks, etc. While our domestic service was comparable to the other domestic airlines, our international service was very different. Passengers were given complimentary headsets, complimentary alcoholic drinks and meals were served on ceramic plates. We offered a drink service with peanuts and pretzels before the meal. Handed out printed menus explaining the choices (at least 2 but normally 3 depending on the catering station) and then offered the meals with another drink service. Once we picked up their trays we would offer another drink service and coffee and after dinner drinks. The movies would start and every 30-40 mins we would walk up and down the aisles with trays which held water, juice and soft drinks. If a passenger requested any other drink it was brought from the galleys. Always polite and although we loved to retreat to the galley (especially on the lower galley on the L1011) we would always make sure that at least two flight attendants would stay "patrolling the aisles". We would take turns when it came to resting in the galleys or rest areas. We usually also set up a beverage cart in the main galley for self service drinks and a stationary duty free boutique. We would do another full drink service before the second meal (if scheduled) and upon landing when would stand by our assigned doors and thank passengers for flying with us when disembarking.
By the way on flights over three hours passengers were given amenity kits. The service described above was for ECONOMY CLASS.

I still have my flight attendant manual in it you not only find all of the guidelines for the above service but a complete grooming section. When it comes to uniforms I see no excuse not to look your best whether you fly domestic or international.

I have compared my manual to a friend's current one with Continental and I have been surprised by the changes.

In closing I will say that regardless of how luxurious or elaborate the service provided is or is not, it will always be top notch if provided with a sincere smile, and with genuine concern for the passenger. A clean, pressed,neat uniform together with good personal grooming will add a touch of class to any service provided by the flight attendant.
PRINAIR : Puerto Rico International Airlines
 
Ryanair!!!
Topic Author
Posts: 4071
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 7:55 pm

Prinair,

I would very much like to know which airline you flew with! Seems like good service to me!

In-flight service should be the same regardless of int'l or domestic flights. I am not too sure about logistical matters though because that is not my field.

I always believe that the flight attendants are the ambassadors of the company they fly for and therefore presentation is 100% in my list. Not that I gauge the service by the way they look during the flight but just that bad service can be compunded by a thousand times by a frumpy and unkept attendant.

That is why I thought I'd mention about presentation during my report. I realise, throughout my trip, that personal presentation does not seem to be a priority with US carriers. In fact I understand that an attendant with CO once sued the company because they fired her for not wearing makeup.

When I saw that stewardess with the pimple and nil makeup, I found it interesting because it seems she made no effort to beautify herself at all. Hair was not properly tied up too. I dunno... it could be mundane details to people like Azjubilee but as far as I am concerned, it's PRESENTATION. First impression is very important. I know that attendant is human and pimples is a natural way of life, but CONCEAL IT!

Like you said, there is an SOP about personal presentation in the manual. Its about pride too, I feel. If you look good, half the battle is won. The professional image is set.

Cheers
Ryan
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Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 8:18 pm

Prinair,

U mentioned about the Tristar's lower galley, does this mean you used to fly for Delta or TWA? Looking at you age group, you couldn't have flown for Eastern, Pan Am or United (when UA had Tristars)... err am I right?
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Prinair
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 8:37 pm

Hi Ryanair.

I flew for Eastern Airlines. I was based in Miami and was assigned to (seniority) domestic first and later to Caribbean and South America flights.

I was a flight attendant at 18. I started in reservations and a couple of months later transferred to in-flight.

Take Care,

Prinair
PRINAIR : Puerto Rico International Airlines
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 10:30 pm

Prinair,

Wow, since you were 18 huh? I almost became a flight attendant myself but plans changed as I came closer to choosing a career. So I am now an air traffic controller.

I found out about the existence of Eastern Airlines when my dad went to the US for business when I was still a kid and I made him bring back in-flight magazines. I started to read about the airline including the high profile crash of the Tristar in the Everglades plus the ghostly hauntings of the previous flight crew on the new Tristar! Amazing...

Unfortunately Eastern is not there anymore. So are you still flying?

Cheers
Ryan

Welcome to my starry one world alliance, a team in the sky!
 
docpepz
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 10:48 pm

Northwest is real cheap out of SIN aye, sometimes they offer SIN-JFK for $699, which is USD380. And it's FFP accruable.

However, I would still take SQ or CX to the USA if I could help it. I don't mind paying double the price.

SQ and CX are very safe airlines. So is NW. Since all three airlines can get me to the USA safely, but the former two can give me young cabin crew, PTVs, great food, foot rests and spanking new 747-400s, why would I choose Northwest? Perhaps that's why they're cheaper out of Singapore?

Pardon my inferior Asian outlook towards air travel, but I use SQ and CX as my benchmarks when I travel. (Air New Zealand's service is also great but they need PTVs!!)

And also, I DO expect the cabin crew to walk up and down every now and then. If I want something, they come to me. I don't go to them. That's what I call good service. Having to go to the galley to help myself to stuff, in my humble inferior Asian opinion, constitutes bad service. I also expect free newspapers, which SO MANY airlines besides the premier Asian ones fail to offer to economy passengers.
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Tue Mar 12, 2002 11:52 pm

Docpepz,

you do get the young Asian crew too you know on both NW and UA... But its only between SIN-NRT (UA and NW) and SIN-HKG (UA), then the American crew takes over during the trans-Pacific routes.  Laugh out loud

But due to cutbacks, UA has fired the 500 Singapore attendants and recently went further to fire the rest of the Asian based crew.  Crying See what has Osama caused us?!

Like I say, sometimes it is more convenient to fly US carriers especially if you are flying domestically within US. But looking at comments from AZB, expectations about good service are different (to him, at least). It's a fast paced country, places to go and people to see... yeah - like we are not huh?  Laugh out loud Hahahaha...

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
carmy
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 1:05 am

I don't think Osama's to blame for the problems that UA's facing right now. The airline wasn't doing too well before 9/11, and it's just bad luck that 9/11 came along and made it worse. It's highly probably that the Asian F/As would have gone whether or not 9/11 actually happened or not.

But yeah, got to agree with DocPepz. Us shallow Asians like to look at service AND safety when choosing an airline. Perhaps we'll all be enlightened one day and start choosing airlines that offer only safety. Big grin
 
ryanb741
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 1:15 am

Exactly.

Why choose safety on US carriers when you can choose safety AND great service on an Asian carrier or the better European/Middle Eastern Carriers? (EK, BA, VS etc).

Like it or not, a FA's job is to provide some cursory safety facilities (I mean, they're not much use if you lose all engines at 35,000 feet) but overall it is to ensure the comfort of all pax. Otherwise airlines would employ burly security attendants etc!

Just my 0.01 Euros.....
I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
 
Prinair
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 4:28 am

Ryanair,

I transferred to Eastern's CRS subsidiary - System One before they went under. There I worked at the International Help Desk for System One and Continental Airlines (handling computer problems for customers in South America and the South Pacific), later I became a Training Specialist with System One as it was being merged with Amadeus. After I got tired with the training dept., I resigned and came to work for my current airline (HP) where I am a customer service rep. and relief supervisor and I love it.

If you need any info on EA just ask. Also, I know personally two of the ex-FAs that reported seeing the ghost in the galleys.

Take Care.
PRINAIR : Puerto Rico International Airlines
 
Ryanair!!!
Topic Author
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 7:56 am

Prinair,

So its true! Wow... amazing. Who did they sight? The captain or the co-pilot? They were mostly sighted sitting in the cabin or just the faces in the oven, in the galley.

Geez, I am having goosebumps just typing...  Sad

Ryan
Welcome to my starry one world alliance, a team in the sky!
 
chepos
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 8:34 am

Thank God I never heard that Eastern story it's incredibly scarry. And apparently is wasn't a known story around here cause Eastern was incredibly popular here in Puerto Rico , people still compare AA to Eastern and how Eastern provided much better service. I wish Eastern was still around !
Chepos
Fly the Flag!!!!
 
Prinair
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 11:55 am

Hi Ryanair and Chepos.

It was actually the face of D. Repo, I think he was the flight engineer. It would show up first as condensation on the door of the galley ovens and then it would get more defined. It would say something to the effect that there would not be another EA L1011 crash. In fact there never was after that, only one close call.
He was also seen by FAs, passengers and other pilots
in the First Class cabin of some L1011 flights. He stopped showing up when spare parts that had been taken from the crashed plane were removed from the other L1011s.

Actually Chepos the story was very well known in SJU.
One of the senior FAs that reported the appearances is from Puerto Rico and was based at SJU.

EA always provided superior service to AA even during the final days. Did you know that Terminal B (I think it is B) was EAs exclusive terminal for the SJU hub. They have remodeled it now and done a horrible job overall. The once spacious lobby is now full of extra ticket counters (that middle row), the current DL crownroom in SJU was the EA Ionosphere Lounge and it was very luxurious back then. When the terminal opened in 88
(I think thats the year) EA threw a huge party inside of the terminal open only to employees and travel agents from Puerto Rico. There were several buffet lines and the beverages and alcohol was never ending. There were also a couple of salsa and merengue bands playing and Celia Cruz was there too. At one time she was EAs spokesperson for Spanish TV commercials. At the ceremony they handed out 1000 numbered posters.
They had on them an image of the terminal with an EA L1011 over them. EA had a contest for PR schoolchildren to draw it and the girl that won got passes to MCO and was invited to the party.
I have number 195. They had the inscription..
Eastern y Puerto Rico! Abriendo el futuro.
"Eastern and Puerto Rico! Opening up the future."
That was some party!

I am still friends with a lot of the retired SJU folks.

Guys I still have a few EA wings that we used to hand out to children before landing. If you want a couple to collect let me know.
PRINAIR : Puerto Rico International Airlines
 
SQ772
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 12:02 pm

Sounds like Eastern was in the forefront of inflight service at that time.... The following comments about Eastern's service sounds very much like what most Asian carriers are doing right now... It looks like the typical service in many major, reputable Asian carriers that I have flown on. I guess it's time we all gave AZJ a break as well. I don't think he has flown on that many major, reputable carriers to be able to compare the differences in service.

Passengers were given complimentary headsets, complimentary alcoholic drinks and meals were served on ceramic plates. We offered a drink service with peanuts and pretzels before the meal. Handed out printed menus explaining the choices (at least 2 but normally 3 depending on the catering station) and then offered the meals with another drink service. Once we picked up their trays we would offer another drink service and coffee and after dinner drinks. The movies would start and every 30-40 mins we would walk up and down the aisles with trays which held water, juice and soft drinks. If a passenger requested any other drink it was brought from the galleys. Always polite and although we loved to retreat to the galley (especially on the lower galley on the L1011) we would always make sure that at least two flight attendants would stay "patrolling the aisles". We would take turns when it came to resting in the galleys or rest areas. We usually also set up a beverage cart in the main galley for self service drinks and a stationary duty free boutique. We would do another full drink service before the second meal (if scheduled) and upon landing when would stand by our assigned doors and thank passengers for flying with us when disembarking.
By the way on flights over three hours passengers were given amenity kits. The service described above was for ECONOMY CLASS


Btw, I remember watching a made for tv movie called "The Ghost of Flight 4xx" I can't remember the exact flight number, but I am sure it was about Eastern. Prior to that there was another TV movie titled the "The crash of flight 4xx". Anyone seen that show? I saw it when I was about 11...many many years ago.



There's always a better way to fly...
 
chepos
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 1:36 pm

Those were the days, when Terminal B looked so elegant with all those Eastern ticket counters and before you went through the security checkpoint there was a huge Eastern A300 model , Now it looks like "La Plaza del mercado". I was just reading that Eastern brought snow up from Canada for the mayor of San Juan so that the children could see snow. And as a child I always watched with great excitement those commercials in Spanish with an Eastern 757 and across the screen the slogan would appear saying "Las Alas del hombre" or something like that. By the way PrinAir I would love to have one of those Eastern wings . Even in it's last's days Eastern provided an incredible service ,U.S. airlines should imitate them. Too bad I never had the opportunity to fly them, due to the fact that my father for some odd reason fell in love with AA or something.
Chepos
Fly the Flag!!!!
 
Prinair
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RE: ORD-DTW-NRT-SIN On Northwest Airlines (Phew!)

Wed Mar 13, 2002 4:20 pm

Hello Chepos.

Send me an email (see my profile) with the address to where I should send the wings.

EA did bring down snow for the children of SJU once. Then mayor Felisa Rincon promised SJU kids a white christmas and EA though it would be a makerting coup.
The snow was packed into huge blocks and then wrapped with a special paper (it looked like a type of aluminum foil) and then it was placed in the cargo hold of the aircraft and brought to SJU. It only lasted about one day and if I am not mistaken it was placed in the town square (plaza) across from city hall in old San Juan. It brought EA a lot of positive publicity. This happened long before my time (I think I was not even born yet) but I have seen pictures. At the SJU terminal EA used to have a wall with pictures of important events where it was involved in Puerto Rico. They were located next to the stairway leading down to the EA metro express flights to STT, STX. It was practically across from the door to the Ionosphere club.
I think that the stairway is still there but there is a small shop where wall used to be. There were pictures inside of SJU city hall too at one time. I have several books about EA, I will go thru them and If I find a picture I will post it.

Take Care

PRINAIR : Puerto Rico International Airlines

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