Scheduled Departure: 12:30P
Actual Departure: 12:20P
Scheduled Arrival: 2:18P
Actual Arrival: 1:45P
This was a great flight from checkin to arrival. When I checked in at IAD the ticket agent told me that the flight was oversold in the main cabin and because I was so early she was going to upgrade me to first class!! Good deal. I was assigned seat 3A and headed out to gate B15 on the A shuttle cause it is closer to NW's gates. We boarded at 12:00N and the FA took my coat, and offered a pre-departure drink (rum and coke). The FAs were both happy and smiling throughout the short flight. We pushed back 10 minutes early and every seat was full. Takeoff was quick and quiet and we went right on up to 28000. The flying time was a quick 57 mins enroute. Drink service in the NW glasses was commenced quickly and my rum and cokes kept coming for a total of 3 in the air. Peanuts, pretzels, and some trail mix was offered out of a basket. Before landing the FA offered me coffe out of the NW mug which was neat. The seat was comfortable and cushy and there is a nice little leg rest that comes down from the seat in front. We landed really early and parked right into the gate. I took the tram (which was working!) to the middle of the terminal and watched the rows of people mezmorized by the water feature. There were 4 NW 747-400s parked at the gates (so as you can imagine from my screen name) I was in pure heaven!!
I checked the monitors for my connecting flight to Bloomington- ONTIME C5.
Headed over to the B/C concourse through the lights and sound show of the underground tunnel. It is pretty well done with different sounds like rain and wind. Nice.
The C concourse has a large waiting area and then several big doors where you go through when they call then you walk down the C concourse to your individual jetway for each flight.
The B concourse was nice and I got a bagel from Eisteins for the flight. I walked down to the CO gates and noticed that CO's flight to Houston was delayed and looked very full.
We boarded ontime through Door J (where the agent looks at your boarding pass and ID) and headed just down to gate C5 where the agent took my boarding pass and checked my ID.
Scheduled Departure: 3:20P
Actual Departure: 3:20P
Scheduled Arrival: 3:55P
Actual Arrival: Diverted to Moline due to Weather at Bloomington- Arrived MLI at 4:15P
So, you are already thinking, interesting flight....Just wait!
We pushed back ontime and went past the old concourses that looked like they were being prepared for demolition. Takeoff was quick, just waited behind an NW757. After takeoff the FA was friendly and smiling and offered drinks and pretzels. It was a quick flight, just over an hour. We began the descent into BMI and it was rather bumpy in the clouds. On the approach to BMI I knew the gear was down and we were getting pretty low, we hit Decision Height on the ILS and the engines spooled up, the gear was brought up, and we started climbing. Executing the missed approach. About 5 minutes later the capatin came on and said that the weather was not good enough to land at BMI, was forecast to get worse, and that 4 other planes has all gone missed approach to. So, we would be diverting to our alternate, Moline and be there in about 15 mins.
We touched down just after 4:10 and were in the gate shortly after. The FA wasnt sure what was going to happen so we waited for the gate agents. They came on and after about 5 minutes the captain announced we could go and wait in the gate for an update, at 5PM.
5PM- The update comes....The weather in BMI is actually worse now, with heavy freezing rain and winds gusting to 45knots. We are going to wait for another update at 6P. I sat at the bar and watched the Uconn/Maryland game- good thing cause I would have missed it otherwise (I have learned to look for the positives in these kinds of situations ).
6PM- The update comes...let's wait til 6:30, but it doesn't look good.
6:30PM- Flight cancelled, go to the luggage claim and pick up your bags and wait for the bus (or rent a car if you want to pay for it).
7:00PM- Bags come off, (my priority tags worked and both bags arrived 1st off), bus is coming at 7:30P.
7:30PM- Onto the bus, off to BMI (just under 2 hours). When we arrive all the people who had been saying the weather didn't look that bad, and NW sucks, etc etc, ate their words when they realized that even walking across the parking lot over 1/4-1/2 of ICE from the freezing rain was extremely difficult. Suddenly they were thanking the pilot for not trying to land in the storm afterall, now why they couldnt have trusted the pilots decision is beyong me. I was happy to be safely on the ground!
The next day I wrote NW an email saying that I thought the cancellation-bags off carousel-bus leaving had taken too long and should have been made quicker to save people time. Today Amy (supervisor, Customer Service) sent a very nice- 1 page- personalized letter addrssing my issues and giving me 4000 bonus miles for the delay. I thought this was very nice, as I wasn't expecting anything, I just wanted to let them know what I thought.
For all of you this week who have chose to bash Northwest, I hope this report shows how NW and their airline partners do truly provide safe, reliable, and courteous service. And, when things go wrong, even when it isnt their fault they handled it well and made it right.
Let me finish by saying, I am truly tired of the NW bashing, and those that want to bash NW, don't fly them and hopefully that will keep the seat next to me empty on my next flight, BUT YOU ARE MISSING OUT ON A GREAT AIRLINE WITH GREAT PEOPLE AND GREAT AIRPORT FACILITIES.
Ohwell, your loss.
Now more than ever, FLY THE RED TAILS!!!