ydna_anderson
Posts: 41
Joined: Sun Jun 24, 2001 4:44 pm

Tour Around China....

Wed Apr 03, 2002 12:04 pm

its my first time to post here so here goes nothing...

last week me and my family went on a trip in china...

our first flight was from manila to xiamen... we took china southern airlines and they used the a320 on that route. the flight was ok but FA's were really rude. the woman beside me was asking the FA if she can give her a whole bottle of water, cause the other FA gave me one. then the FA said that they wont have enough for the others if she gives her a bottle, then the lady beside me instead asked for two cups of water... but the FA insisted again, until finally, the FA gave her a look and gave the bottle.... then when the airplane was about to land, there were still a lot of people lined up to go to the lav, and its really funny how the FA's asked them to go back and blocked the other incoming people who was thinking of lining up for the lav.

when we arrived at xiamen at around 5pm, we were scheduled to leave for nanking at 7pm, but our flgiht was canceled and deleyed to 12midnight! with a lot of free time, we went out to the city and went back in time for the flight. there was litterally no other people in the airport exept for the people who are supposed to be on the same flgiht! to my surprise, we boarded a bae146 which was my first time on one, and it was a china northwest plane.... the flgiht was only half filled so i chose my seat.. the flgith was really pleasant and really very good.... i enjoyed the view of the red glowing cicrles inside the engines...

from nanking, we went on tour until we reached shanghai 3 days later and then from shanghai, we boarded a shanghai airlines 757 flgith to guilin. the flight was the worst ever! the turbulence was really terrifying, but the FA's always kept a smile on their face and had really good service.

from guilin, the spent 2 night there and finally went beck to xiamen on a xiamen airlines 737. spent a night in xiamen and boarded a china southern a320 back to manila.

i must say that FA's of chinese airlines needs improvement, but their airports are really built very well and modern. all are far from the city with very good roads and hiways going to and from the city center. the terminal is very nice and clean and are very modern.

one comment though... food is a different story... they dont have trays but instead they have "plastic lunchboxes" that has everything on them.... one for the appetizer and one for the dessert.... everything is disposable in the lunchbox which would be really cheap for them.

-darwin
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Tour Around China....

Wed Apr 03, 2002 4:16 pm

Service in China has traditionally been yucky. Imagine the days when CAAC was still functioning as an airline! Things have actually improved since then so you can imagine the service standards in the good old days.

Service also has a lot to do with the kind of passengers you have on the plane. Once I had a plane (SQ HKG-SIN) full of mainland chinese and they have the habit of standing up as soon as the plane lands to retrive their bags from the o/h compartment. The SQ steward gave up telling them to sit down he just screamed, like a woman, at the top of his voice, running down the aisle and slamming the compartment close at the same time.

"I said SIT DOWN all of you!!!" hehehehe...

Hence, the stewardess mentioned on CZ was probably providing service the way a mainland chinese expects, the way they are used to.

I am probably going to draw some flak for my comments made here but this is the way things are. I have seen a Chinese passenger chewing on a hot towel, thinking its a bread roll. I have heard of a group of Indian passengers trying to light up their portable stove in the aisle, trying to cook a meal, ....... when you have to deal with pax like these, one can only imagine what the cabin crew goes through!

But that is the joy of flying, you get to meet all kinds of people from all walks of life.

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Tour Around China....

Wed Apr 03, 2002 4:18 pm

By the way, i am not condoning bad service here but flight attendants are human as well. Additionally, China Southern probably has their own mission statements and hence, the kind of service you experienced.

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SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Tour Around China....

Wed Apr 03, 2002 4:46 pm

I have flown China South, Shanghai Airlines, China Eastern and Air China in recent years. Compared to the services that they provided decades ago, there has definitely been marked improvements.

I agree with Ryan that the service provided to passengers can sometimes vary according to what kind of passengers you have onboard. Even in China, there are different "grades" of passengers. Passengers tend to be more civilised if the bulk of them are from the major cities such as Shanghai and Beijing. It is usually passengers from the rural parts of China that squat over toilet bowls, spit onboard, pick their noses and flick the by-products into the air....

On most of my internal flights on Chinese carriers, it was obvious that the crew try their best to serve. Unfortunately, perhaps due to their upbringing, they usually end up looking stern and unfriendly. But one must give them credit for trying their best. I give China Eastern and Shanghai Airlines (the 2 SHA based carriers) top marks for attempting to emulate the level of service provided by major international carriers. they are efficient and they do smile...but only to caucasian passengers...(so who said SQ is the only one guilty of this...  Laugh out loud )

Lunch boxes are now a rather rare sight on domestic services. On the above carriers, none of them served me snacks in boxes, even on short hops between cities, I received my snacks on proper trays. As for food on domestic sectors, that's a different matter altogether...they are BAD!


There's always a better way to fly...
 
ydna_anderson
Posts: 41
Joined: Sun Jun 24, 2001 4:44 pm

RE: Tour Around China....

Wed Apr 03, 2002 5:07 pm

yeah i think it has to do with the kind of people on board....
and yes, i also experienced the thing when the people started standing up the minute the airplane was out of the runway after landing.

im sure if we give a couple more years to those carruers and the people in general, we would definetly see a different "flying culture" in china

-darwin
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Tour Around China....

Wed Apr 03, 2002 5:31 pm

let us not forget that China has only opened her doors not too long ago. And the rapid mordernisation of the country has not helped and the yawning gap between the urbanised and the non-urbanised continues to be wide.

Hence, you get two extremes (types of pax) in China and it was not too long ago that domestic aviation was limited to a few seasonal services, except the trunk routes between major cities.

cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Tour Around China....

Wed Apr 03, 2002 7:04 pm

My experience tells me that it is not just Chinese nationals who stand up before the aircraft comes to a complete stop. Seen it happen many times in Europe, Canada, Asia and Australia. Some people just can't wait to get off the aircraft I guess.

There's always a better way to fly...
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Tour Around China....

Thu Apr 04, 2002 10:55 am

I just noticed something about the report... The attendant blocked the aisle to tell pax to return to their seats, this just comes to show the kind of pax she had to deal with on board on that flight. They were probably people who don't fly a lot and do not understand the need for safety regulations - rural people? Nouveau rich? First time fliers? The new middle class? The list goes on...

Some people also do not understand the responsibility of an attendant in charge of that section of the cabin. If you get hurt, its her responsibility...

When I was a kid, I used to wonder why does the attendant tell us to buckle in while they are still walking around the cabin? When you hit turbulence, then you will understand that they are actually risking their lives by ensuring our safety first before strapping themselves in.
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