docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 8:30 pm

I was apprehensive about taking China Eastern. Singapore Airlines cost $1200 to Shanghai, while Malaysia Airlines and Thai cost around $780, with a stop in KUL and BKK respectively.

Also, it would be an Airbus A320. For a 5h15 min flight, that must be the LONGEST flight in the world operated by an A320. And I wasn't entirely comfortable with sitting in such a small plane for such a long time.

Of course it'd be dumb to pay $1200 for SQ, so I really didn't mind MH. However my aunt didn't want to stop in KUL and preferred a direct flight. So I agreed to taking China Eastern.

Flight MU568 was due to depart at 1445 on November 22. Arrived at Changi Airport's Terminal One at 12.45 and proceeded to row one for check in. They now X ray everyone's bags before checkin; it's the first time I saw that happen.

The queue wasn't too long and we were attended to by a SATS staff, obviously a Chinese national from her not-so-fluent-english and accent, albeit pleasant. I did notice an Indian (Singaporean) checkin agent next to us who was a bit "pompous" with some Chinese nationals who obviously did not speak English. One of the passengers was asking why there was a "Miss" next to her name. And the checkin agent went "Oh that's a title we put next to your name, so don't worry about it."

We got our boarding passes and headed to the restricted area which wasn't crowded at this time of the day. Went to a camera shop to get some batteries and film, and noticed the captain of my flight buying some film too. He looked like a pretty young chap, (chinese national) and had obviously done a lot of duty-free shopping, judging from the number of Martell bottles he was carrying.

Half an hour before the flight was due to depart we headed to the boarding gate. At the departure lounge, announcements were made in Chinese then English. The English announcements were made by a Chinese national and it was barely comprehensible. I cannot understand WHY they had to use a Chinese national for this as there are so many Singaporeans who speak good English and would have been more suited for the job. Anyhow, I understand Chinese and did take it as a second language in school.

We boarded the aircraft but there was no one at the entrance of the plane to greet us. No one to show us to our seats. No one. Cabin crew were standing around various parts of the plane but they were basically stoning there and not doing much, or walking up and down and looking busy but ultimately doing nothing.

Got to our seats 17A, B and C. At the headrests there are these paper 'flaps' that hang down the back of the seat, advertiseing some product:

"Bodiseng, Number one sales in China from 1995 to 2001". That's all it said. No indication of what Bodiseng was or did or what we could use it for. But it was hanging down the front of everyone's seats.

All doors were closed 10 minutes before our scheduled departure time and that was great. Never expected our plane to leave on time, let alone early.

The safety video was screened.... and it was a cartoon! Looked pretty cheap too, and very tacky. Needless to say, it was in Chinese.

Nothing in English though, so I guess non chinese speaking passengers were not worthy of knowing the safety procedures (not that anyone cares) As we approached runway 20L, the safety video came on again, this time in English. Even then, the English sounded weird, in a weird accent.

However, this audio-visual delight came to an abrupt end, just as they were teaching us how to fasten our seatbelts, since we were already lined up for takeoff. So the system was switched off.

We took off into Singapore airspace and had a splendid view of the sublimely perfect island nation of Singapore, albeit not on the world's finest airline-Singapore Airlines Limited (sorry, Tony!  Smile/happy/getting dizzy )

I admired the skyline of Singapore before we made a near 180 degree turn to head north towards Shanghai. Till this stage, the pilot never said a word on the PA system.

10 minutes later, the seatbelt sign was switched off. A female member of the cabin crew came on the PA system and said, in Chinese, that our plane would be departing Singapore for Shanghai, passing through Singaporean, Malaysian and Chinese airspace. Over China, we would be passing Hong Kong, Guangzhou, (other chinese cities I had never heard of in my life) then Shanghai. We would be arriving in Shanghai at 1945, Beijing time. I don't know why they couldn't say "Shanghai time" but I guess Beijing is the centre of the middle kingdom and should be the point of reference for the whole of China. A meal would be served at 1730 Beijing time.

She then spoke in barely comprehensible English which went something along the lines of "We'll be passing through Singapore, Malaysia and China and will arrive in Shanghai Pudong International Airport at 1945" So non Chinese speakers were deprived of the details of the exotic Chinese cities they would be flying through.

Soon after, there was the bar service and we were given peanuts and drinks. There was wine-but just one brand of Chinese wine called "Dynasty brand."

It was now 1500 but no meal would be served till 1730. I asked in English if they had any tidbits or sandwiches. No response. So I asked in Chinese. She went "NO". So I asked if they had a drink and she came back with Coke.

So we had to sit there and starve for another 2.5 hours before a meal was served. I had NOT had lunch!

There was a bilingual inflight magazine, but the English bits were mostly in bad English.

The inflight entertainment came on. First it was some Chinese MTVs. Occasionally we would get English subtitles but the translations were not all the accurate, and were grammatically wrong.

There was a movie feature, some 3rd grade Hollywood flick. It was mostly explosions and fighting, so the need to understand English was hardly necessary to know what was going on. I gave up on the inflight entertainment, bitched to my mum about not having Krisworld, and continued reading my Tom Clancy novel. (Red Rabbit is a HORRID book. do NOT buy it!)

Time ticked by very slowly.... but 1730 finally came and the meal service started. The choice was "Chicken with rice or fish with noodles." But by the time it got to us in the middle of the plane they only had "Chicken with rice" left.

The food was yucky but edible and considering how hungry i was I scrapped every bit of rice from the dish. Cutlery was cheap plastic and the dishes were made of disposible, flimsy aluminium. The sun was now starting to set.

There was only about 1.5 hours after the meal before we landed and that was pretty uneventful. Prior to landing, the same female member of the cabin crew told us that in Chinese that we would be landing in Shanghai Pudong international airport and asked us to return to our seats to fastern our seat belts.

Then came the English bit. 'Ladies and Gerwerwer-men, werrrrrrnow going to take off." Pause. Followed by laughter from all the Singaporeans on board. The pause still continued. Then one Singaporean guy shouted "LAND!!!!" Obviously that was loud enough for the whole A320 to hear. Followed by laughter, again, from the Singaporeans on board. Yes that was mean.

".....land, please return to your seat etc etc etc"

Obviously their cabin crew don't speak any English and just read off the page. Just so happened this time round she was reading off the wrong page.

We made a smooth landing and the usual welcome announcements were made. In English, we were "thanked for our support and cooperation" which was a literal translation from Chinese. When you do literal translations from Chinese, things sound weird, and this is evident throughout China! (And it gets hilarious at times)

Saw a Dragonair A330 which just arrived from HKG and UA and NW 744s. All the aerobridges were used and we had to park in a remote bay and take a bus to the terminal. It seems all the planes at the remote bay were Chinese airlines, while foreign airlines got the aerobridges. Perhaps they want to make their foreign guests feel better!

It felt great to be out of that cramped A320 after 5 h 15 mins. The seat pitch was horrible! We then headed for the terminal which looked quite nice, but not warm. Architecturally it was great, but there wasn't enough greenery around.

Anyhow, that's my trip on China Eastern! It's by means NO SIA but since it was nearly half the price of SIA, I guess I couldn't really expect much!

China Eastern should:

1)Remove those cheap ads from the back of their seats.
2)Improve their English. Since they're an international airline their crew should have a reasonable command of English
3)Improve their inflight magazine. It should be outsourced to media company that could edit the english content of the magzine.
4)Stock tidbits on their flights. I can't believe they had NOTHING on board except for the meals!
5)Give a larger portion of food.

Will I take them again? I guess since they're the only airline besides SQ that offers direct flights to Shanghai, I might. They weren't that bad. It's just that I usually use SQ as a benchmark when I travel on other full-service airlines and more often than not I'm dissapointed at the end of my trip!

(Ryanair you might want to know that when I used SQ as a benchmark on my MH KUL-SIN flight I wasn't dissapointed!)

Hkgspotter1 if you read this, you did mention you took China Eastern in the beginning of the year. How did you find it?

Want my return leg?



 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 8:34 pm

Pardon my grammatical and spelling errors. I meant

"Occasionally we would get English subtitles but they were not THAT accurate...."

and "It should be outsourced to A media company that could edit the English content of the magazine"

Funny that where I criticise their English, my English is worthy of criticism!

 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 9:51 pm

Hahaha... this is a funny report! It reminds me of a restaurant in China that serves fried pawn and steam crap! Hahahaha.... By the way, I once watched a Chinese movie and the English translation for a bed-ridden person is - get this, "plant man".

Good to read about a flight with MU. Singaporeans are not very forgiving to people who cannot speak English... and I am sometimes guilty of it.
Welcome to my starry one world alliance, a team in the sky!
 
zizou
Posts: 1483
Joined: Tue Oct 10, 2000 10:31 am

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 11:03 pm

Real humerous report. I loved the bit with the pilot saying that e were going to take off. I hope he wasn't drinking those Martell bottles during the flight. Maybe that would explain his mistake, hic!  Smile
 
tsentsan
Posts: 1921
Joined: Mon Jan 28, 2002 10:48 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 11:06 pm

Kewl report!!! Not one we get everyday Big grin

I assure u that its not the longest flight on an A320... one of our Singapore photographers recently took a trip to India on an MI charter and it was 6hrs +.... believe me, he isnt really looking forward to another A320 flight.
NO URLS in signature
 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 11:07 pm

It wasn't the pilot who said we were going to take off. It was the stewardess who did!

If it was the pilot who said it, I would have just said my final prayers....
 
krisworldB777
Posts: 556
Joined: Mon Nov 06, 2000 10:28 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 11:40 pm

Ooh I feel like someone important having been quoted! Hahaha

Great report….it’s certainly nice to have a change of airline, change of aircraft and a change of destination in the trip reports section. I Hope you’ve recovered from the absolute terror of having to fly one of “those airlines” and don’t have too many reminders in your underwear!! Perhaps you should take on MU's PR account and market them as the airline of the unexpected.....

A stewardess doing the in-flight announcements on behalf of the flight deck? Well I suppose they want to try and keep the flight crew occupied with flying the plane in order to reduce their disruptions and keep a reasonable safety record...naturally the pilot would have been tired and ready for a drink or two. Shows you what happens when women are given an important role!

I was in a similar boat to you last year when I needed to get from Beijing to Baotou, Inner Mongolia with Air China. The whole journey to the airport was a blur and all I remember is wanting to go to the loo! But Beijing’s rather extravagant Capital Airport changed all that somehow and I looked forward to an experience out of the ordinary. Flight was fine on a 733, the cabin crew courteous and service oriented. But like you, unfortunately no English. Interesting too was the extraordinarily steep climb after takeoff…China Airlines A300s rushing through my head!

Hope you enjoyed Shanghai….I hate the place but you might be one of those who love it.
 
Lu
Posts: 162
Joined: Mon Aug 30, 1999 2:02 pm

RE: SIN-Shanghai Pudong On China Eastern

Mon Dec 23, 2002 11:59 pm

Wh did you buy Sin so high? I did go to sin on Dec 18 and Back shanghai one 22, SQ815 leave for sin on 0845, SQ 816 leave for sha on 0120.
I took Sin for my trip, but the price was lower than what you mentioned about sin$1200, i bought the go-return ticket, it was 3700 RMB, and about 780 sin$.
I will write my trip report soon.
 
carnoc
Posts: 758
Joined: Wed Oct 17, 2001 3:15 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 12:16 am

Docpepz, if I'm flying on SIN/PVG route, I would certainly choose Singapore Airlines, if somehow I couldn't fly with Singapore Airlines, then I would go for Air China to fly through Beijing first, because I do really not like the services offered by China Eastern. In the past of my life, I reckon I have only flown with them for a few times. Well, remember my suggestion, go for other carriers next time.

Also, really sorry for your bad experience with China Eastern (poor English skill, poor catering service and boring inflight entertainment etc), but keep in mind that China is still a developing nation, it does take years or even decades for the whole country to catch up with somwhere like Singapore, Japan, Australia and so on. Anyway, I hope you have had a great time in Shanghai, although I think Beijing is a lot better than Shanghai.

Regards.
 
carnoc
Posts: 758
Joined: Wed Oct 17, 2001 3:15 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 12:31 am

Just add another note, China Eastern uses A320 on PEK/DEL route as well.

China Eastern is waiting for its A346s to replace these A320s on routes like PEK/DEL probably PVG/SIN etc.
 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 1:25 am

I absolutely LOVED Shanghai. I've never been to Beijing though so I can't comment. It has the nicest skyline in East Asia (including Australia and New Zealand).

Luckily I speak Chinese. If not it would have been difficult to get around.

Lu: I'm the guy you met at the airport a few days ago! hai ji de wo ma? Still remember me? haha.

I wonder what China Eastern will have to say if i sent them a copy of my trip report and asked them for their opinion.

 
Mr.BA
Posts: 3310
Joined: Sun Sep 24, 2000 12:26 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 1:34 am

Well Docpepz you could try and post their reply... if they will ever reply!  Smile

Excellent report. Thanks for sharing. Hows the A320 by interior?

Cheers,

alvin
Boeing747 万岁!
 
sq_ek_freak
Posts: 1179
Joined: Fri Dec 15, 2000 4:48 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 2:52 am

Great Report! I can attest to you're feeling of flying on an A320 for a long time...I flew UA 950 from LAX-IAD...the flight took 05:45 hours...the longer flight time due to flying south becasue of severe storms around Chicago...to make things better I was in the last row and getting some really crap service...but great report nontheless!

I also flew CZ on a B735 from MNL to PEK via XIA w/out any crew speking a word of english...frustrating indeed for a non chinese speaker!

Keep Discovering
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 4:51 am

Docpepz, if you ever send them your trip report, they would probably take them a few years to realise what is it. Meanwhile, they would be turning your piece of report right side up and upside down, trying to make sense of it, whether is it taking off or landing... Hahahaha!
Welcome to my starry one world alliance, a team in the sky!
 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 5:04 am

Go to bed, ryanair!  Smile/happy/getting dizzy
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 2:16 pm

Err... people in KL don't sleep till its 6am! PARTY PARTY....
Welcome to my starry one world alliance, a team in the sky!
 
carmy
Posts: 590
Joined: Sat Oct 06, 2001 12:00 am

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 2:52 pm

Quite an amusing trip report, but the airline itself doesn't actually sound all that bad, does it? It seems like any other run-of-the-mill kind of airline, nothing spectacular but all right I guess. But I'd personally be erm.. a little turned off to hear announcements made in horrid English by some FA or whoever. It's erm.. abit annoying, to say the least.
 
QantasAirways
Posts: 1242
Joined: Thu Mar 15, 2001 2:55 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 9:08 pm

Ooh does that bring back memories  Big thumbs up

Great report! I really enjoyed it. Yes, Asian airlines (not south-east) have a reputation for flight attendants that memorise and dont learn.

Once, when my mum was flying Evergreen Deluxe Class on EVA Air (Taiwan), she was sitting next to an Indian lady. The flight attendant came and explained to my mum what the menu was in Chinese, then when the Indian lady's turn came she said "Madam, we have an interesting and worldwide cuisine on board EVA Air. Today we offer..."
and then she struggled a while then turned to my mum and said in Chinese "I've forgotten where I memorized to"
My mum laughed.

Shanghai is a beautiful city... I went on Singapore Airlines last time and I recommend that compared to your report on China eastern.
I haven't done a report on it yet though

Regards
QantasAirways
Spirit of Australia
 
9v-svc
Posts: 1703
Joined: Sun Oct 14, 2001 5:19 pm

RE: SIN-Shanghai Pudong On China Eastern

Tue Dec 24, 2002 9:10 pm

Very nice report . For the longest flight on A320 , that has to be BA Mediterrian A321 . The flight hours is 7 hrs and 15 mins !! Anyway , glad you enjoyed your trip .
Airliners is the wings of my life.
 
9V-SVA
Posts: 1747
Joined: Wed Aug 29, 2001 3:54 pm

RE: SIN-Shanghai Pudong On China Eastern

Wed Dec 25, 2002 8:51 pm

Finally Docpepz! Very very funny trip report. Don't think we'll get this sort of amusement aboard an SQ flight. And yes, post the RETURN leg!

9V-SVA
9V-SVA | B772ER
 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Thu Dec 26, 2002 12:46 am

Return leg when I come back from Malaysia nextThursday. Going to KL by bus tomorrow. Then flying to Langkawi from KLIA on Sun, and flying back to KLIA on Thu before catching a connecting flight on SIA.

And I still owe you guys a trip report on Raffles Class LHR-SIN, from July!

Looks like i'll have to write FIVE reports. But term's starting soon, don't think i'll be that free. Nevertheless, I'll try!

Happy New Year!
 
je89_w
Crew
Posts: 2070
Joined: Fri Mar 01, 2002 1:29 pm

RE: SIN-Shanghai Pudong On China Eastern

Thu Dec 26, 2002 7:31 am

Good report! Thanks for the report about MU.

Je89
 
The777Man
Posts: 5911
Joined: Sun Jul 04, 1999 4:54 am

RE: SIN-Shanghai Pudong On China Eastern

Thu Dec 26, 2002 10:51 am

Funny report! Too bad it wasn't a good flight. I flew China Eastern SHA-PEK 12Jun02 on B-2978, a 737-300. Take Off was very shakey and almost felt like we were going to slide off the runway a few times before lifting off. The plane also climbed very fast but the crew spoke decent English and the food was very good and they served big portions. Service was compareable to US and European carriers. It was actually a very good flight although it was much shorter than a flight from SIN to PVG. The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
Mexicana757
Posts: 2631
Joined: Fri Apr 20, 2001 3:21 pm

RE: SIN-Shanghai Pudong On China Eastern

Thu Dec 26, 2002 12:02 pm

Nice report, and i agree with everyone else, its funny, especially when the flight attendant told you guys you were getting ready to take off instead of landing  Big thumbs up  Big thumbs up
 
Ex_SQer
Posts: 1351
Joined: Wed Apr 24, 2002 5:43 am

RE: SIN-Shanghai Pudong On China Eastern

Thu Dec 26, 2002 1:44 pm

Nice report - the Singaporeans must have made you feel really embarassed!Speaking of literal translations, there is a website that "showcases" Japanese-English, and it is called www.engrish.com. Wonder if there is a similar site for Chinese-English?
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: SIN-Shanghai Pudong On China Eastern

Fri Dec 27, 2002 6:10 pm

Great report...sufficient dose of humour, I like that.

Shanghai is a great city, loved it and savoured every bit of it when I was there. Just got back from my very white (snowy) vacation in PEK...um...PEK is very different from SHA. PEK would be good if you like Chinese history (like I do), and are interested in ancient architecture (like I do)...other than that, if you like cosmopolitan living, SHA is the place to be.

Flew around on MU alot some time back...they are ok, apart from their "proficiency" in English, they generally provide better service than some other Chinese carriers eg. CZ (that's bad). If you get the chance, try FM (shanghai airlines), they are pretty above average.

How do you like PVG?
There's always a better way to fly...
 
airtropolis
Posts: 138
Joined: Fri Apr 21, 2000 10:42 pm

RE: SIN-Shanghai Pudong On China Eastern

Fri Dec 27, 2002 8:14 pm

Although I have not tried MU, I have flown with Air China to Beijing,. Whilst the service was rather spartan, compared to the likes of SQ, the flight attendants were courteous and professional and the food not too bad, pretty good value for the fares they charge. Note your comment about adverts on the headrest covers, CA has them too, I guess it is a common thing amoung China's airlines.
 
Airbus Lover
Posts: 3163
Joined: Mon Apr 10, 2000 10:29 pm

RE: SIN-Shanghai Pudong On China Eastern

Fri Dec 27, 2002 11:58 pm

1)Remove those cheap ads from the back of their seats.
2)Improve their English. Since they're an international airline their crew should have a reasonable command of English
3)Improve their inflight magazine. It should be outsourced to media company that could edit the english content of the magzine.
4)Stock tidbits on their flights. I can't believe they had NOTHING on board except for the meals!
5)Give a larger portion of food.

aiyaaaa of the few Chinese carriers I've been on they seem to have almost identical problems and maybe other carriers are much worse.... China Yunnan is not so ok ... I've been on China Southern ( ok... ), Xiamen Airlines is nowhere near good... China Southwest is rubbish... ok enuff bashing of CHinese airlines.. they will get better sometime in the future..

good report looking forward to your return leg's report
 
9V-SPK
Posts: 1576
Joined: Thu Aug 16, 2001 11:53 am

RE: SIN-Shanghai Pudong On China Eastern

Sat Dec 28, 2002 11:07 am

Rarely see any reports regarding airlines in China so it's interesting to see reports from airlines in Mainland China.

Waiting for your returm leg and other reports from you too.

Best Regards
 
dynkrisolo
Posts: 1823
Joined: Mon Feb 12, 2001 12:12 am

RE: SIN-Shanghai Pudong On China Eastern

Wed Jan 08, 2003 3:10 am

I don't have the energy to write a full trip report. I took MU from HKG to PVG on 24 Dec and returned to HKG on 29 Dec. My general impression of MU is very similar to Docpepz's. Here's some of my thoughts:

I wasn't as lucky as Docpepz. Both of my flights were delayed (30 mins and 1 hour, respectively). I was at HKG a few days later around the same time, the same flight was delayed by around 30 mins, too. The pilot on the HKG-PVG flight made an attempt to make up some time. The plane was pushed back while there were still five to ten people in the aisle trying to store their carry-on items. Worst of all, the FAs were in no hurry to ask the passengers to sit down. Safety demo was live, no video. It was too abbreviated---IIRC, only seat belt, oxygen mask, emergency exits, and seat cushion as a floating device were shown or mentioned. The guy behind me had his handbag hung on the seatback during takeoff. I believe that's a safety violation, but apparently no one cared.

The food on both flights were pretty horrible (but some of the food I had in China was unforgettable). Cabin crew in general is mediocre.

Overall, my biggest concern is their lack of respect for basic safety practices. Next time, if I have to fly from HKG to China, I think I will try to fly Dragonair, or Cathay, that is if they are allowed to return to China.

My trip to China was a part of my Christmas/New Year Asian trip. I might write a trip report on my MH trans-Pacific flights. I have to say MH is way over-rated by some of the people in this group. I was quite disappointed by MH's quality of service.
 
celestar
Posts: 494
Joined: Mon Jul 09, 2001 11:37 am

RE: SIN-Shanghai Pudong On China Eastern

Sun Jan 12, 2003 7:59 pm

I read with great interest on this report. (the original filing)
I cannot help but sense the singaporean attitude there.
I myself is an singaporean, I fly alomost weekly. Residing outside of Singapore, I went on business trip regularly. I can tell you one thing, Singapore Airlines is definitely overrated. To use Singapore Airlines as a bench mark to look at others is not fair. How long as SQ being operated as compared with China Eastern. I agreed China Eastern is not perfect. If you want to talk about english, I can give you one thousands example of poor English, ranging from EVA to Thai to JAL.
China Eastern is not great but at least they have been safe for some years.
Unlike our SQ, which until today, refused to face the mistake they made at CKS airport with SQ6. The attitude of SQ is something I will never forgive them.

 
9V-SVA
Posts: 1747
Joined: Wed Aug 29, 2001 3:54 pm

RE: SIN-Shanghai Pudong On China Eastern

Sun Jan 12, 2003 9:57 pm

Celestar, SQ can do without a passenger like you. If you choose to ignore the fact that Taipei isn't that perfect either, I can't help but think you belong in a loony bin.

I'd rather fly SQ over MU any day, even if I'm paying. I'd rather fork out more money to fly on a better carrier than a shoddy Chinese one.

9V-SVA
9V-SVA | B772ER
 
docpepz
Posts: 1706
Joined: Thu May 24, 2001 8:20 pm

RE: SIN-Shanghai Pudong On China Eastern

Sun Jan 12, 2003 10:22 pm

Celestar if you can't forgive SQ perhaps you would like to change your nick. How can you forgive YOURSELF if you use such a nick? Don't use such strong words if you don't mean it.

It's my personal preference to use SIA as a benchmark when I travel. It happens to be the airline I travel most often on and thus it is only fair that I use them as a comparison. I certainly can't use Cathay or United as benchmarks since I have never taken them before and thus that will damage my credibility (and of course, I won't be able to forgive myself! )

I'm sorry that that has offended you. SIA has been operating for 50 years. Is China Eastern much older? (Don't tell me that China Eastern is only a few years old cos it was formed by the Chinese govt amalgating a few Chinese airlines to streamline the aviation industry in China. )

I've heard Thai's english. China Eastern's is definitely worse. And anyway that was just an observation. I am SORRY that it happened but it certainly was not my fault.

I even ended by saying that I would travel China Eastern again. They are half the price of SIA to China and all that inflight entertainment and tidbits on SIA even though nice to have, is not worth the $500 difference in price. But I just don't get as great a feeling on China Eastern as on SIA and that is entirely understandable isn't it?

 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: SIN-Shanghai Pudong On China Eastern

Sun Jan 12, 2003 10:55 pm

SVA,

I beg to differ, MU isn't a shoddy airline, same goes to many major Chinese carriers these days. They've improved, and although their inflight service isn't as "polished" as most major Asian carriers, you get the sense that they try hard to be as professional as they can (of coz there are always the errant crew with poor attitude, but those can be found in any airline).

No doubt, most Singaporeans would find their English a little amusing...then again, I sometimes find SQ crews' English amusing as well.
There's always a better way to fly...
 
carnoc
Posts: 758
Joined: Wed Oct 17, 2001 3:15 pm

RE: SIN-Shanghai Pudong On China Eastern

Sun Jan 12, 2003 11:08 pm

Well, as what we are always saying that no-one is perfect, it doesn't matter SQ or MU, they all have their own disadvantages and problems. Being a frequent air traveler, I have been experienced many flights with a lot of Asian carriers and I found that every airline has got something good which you can probably not find the samething from other carriers. However, although I travel with SQ quite often and I do like this airline, but nobody can deny that SQ isn't always the best in some aspects. A good example is that if you're sending feedback through the Internet or normal letter, SQ usually takes much longer to get back to you (often 3 days to 2 weeks) than carriers like CX (often less than 3 days) and so on. So, it is really pointless to argue which airline is better or worse, because everyone is different to the others. For you, maybe SQ is the best. But, for others, they may feel CX is better than SQ. Needless to say that MU isn't as good as SQ and they do need to look into some problems seriously, but they need time to make some huge improvements, such thing can't be done in one or two days.
 
chinaeastern
Posts: 320
Joined: Sun Apr 18, 2004 2:09 am

RE: SIN-Shanghai Pudong On China Eastern

Mon Apr 26, 2004 4:30 am

Read all your comments, and just wanna add some of mine.
first of all, sorry Docpepz for your unpleasant flight with MU and the price they quote u on the MU flight. They should really have quoted u a price close to S1200, so that I'm sure u wouldn't fly it.
well, MU's pilots don't talk in the PA coz they don't. Would u expect the pilot to speak fluent English or what? I do agree it would be nicer if the pilot gives a talk instead of FA, and they might have to change this when they realize it to be a major concern. Yes, almost all airlines today at least use English as one of the languages onboard. This is a privilege and u guys r lucky to be a native English speaker than people like me who r not. But I don't think it's a good idea to criticize too much on the English skill of the FAs,as long as they r not intending not to speak it. Honestly, if I was one of the FAs onboard that particular flight, I would reply with a big smile on face, mimicking your singlish and take an imagination of throwing my favorite shanghainese on your face.
I think most aussies, kiwis and british are quite relaxed on this issue and may I infer that the Americans would have the same attitude? If it is the case, why not singaporeans? r u trying to tell people that u speak fluent English or what? nevertheless, you don't have to. people can recognize this from your thick accent. Who else from the world speak English in the way as u do? But anyway, thanks for the "take off" joke, which I reckon to be worth sharing a laugh and consider to everyone in the forum.
I'm not trying to put SIA down, as it is one of my favorite airlines.
don't u think it's ridiculous to compare SQ with MU, even if they don't operate 777 and don't have its krisworld compare with MU's rather crampy unattractive A320 on the same route? And honestly SQ's FA don't speak perfect English either. the worst thing about them is that they r reluctant to speak chinese to passagers even you hear them speaking it to each other. By the way, I'd rather prefer EK's forward and downward camera and touch screen over SQ's krisworld. haven't heard any complains from the singaporeans though.
Yes, you may wanna say that it's just your personal opinion and you do have the right to compare whatever u like with whatever u don't. But think about what kind of negative stereotype u've left here on an already not well known airline.
MU is not so good, but it's not that bad either. basically, I would say if u can cope with United, u'r most likely to be able to cope with MU, with slightly better food, but not the drink. I don't wanna start the topic which of CA,MU,CZ is better, as I can't stand reading such an article and saying nothing but debating with Carnoc. personally, I prefer MU, but people from EK / ZBAA), China">PEK are most likely to have a preference to CA. But despite the fact in some unusual cases, they are all quite average and do need to improve themselves a lot and as soon as possible in order to take a bite on foreign competitors. Don't expect this to happen too soon though.
my advise is that if u r looking for good services, stick on to carriers like SQ,EK,CX or whatever u like. This is what I do.
If you do want to have a ride on MU, go for it. In case there is special airfares and u don't wanna transit. come on, it's not that painful to fly MU.
not on it's A320 on international route though.
come to shanghai, and u r all welcome to come, for aussies, the MU flight has a QF flight number QF337/338, for the americans, it has an AA flight number, and for the french, it has an AF flight number.
still something to add. MU has french FAs on its PVG-CDG route, believe me or not,docpepz, they speak better french than your SIA staff, and there is surely no complain about their french as no complain about your SIA staff's french skills has been made. By the way, I like your nick, which has some sort of singlish reflection.
to all other people. thanks for your attention
 
9v-svc
Posts: 1703
Joined: Sun Oct 14, 2001 5:19 pm

RE: SIN-Shanghai Pudong On China Eastern

Wed Apr 28, 2004 2:57 pm

Hey ChinaEastern

Not all of us have this mentalitly of comparing MU and SQ, not for me especially. If you ask me , I prefer the Chinese airlines domestic service to the American Airlines's international service, so much better. At least the chinese cabin crews are willing to serve you. I had a couple of bad experiences on UA's international flights a few years ago. Anyway I may be Singaporean but like you, I still prefer Emirates over Singapore Airlines, in terms of service. I don't judge airlines on their quantity but I judge them on their quality.

About the chinese carriers (my opinion)
Anyway, among the chinese airlines I flew before.MU,CZ and CA. My preferred airline is CZ, the inflight service in my opinion is better then the other 2 carriers. I don't really care whether their english are good or not, sometimes they make a mess in the language but i just laughed quietly and then that's it. I feel that the CZ and CA's cabin crews are quite polite , I guess have all have to depends on your luck and the kind of cabin crews on board. I am sure every airline has it's own black sheeps (cabin crews). As for MU? I had a couple of bad experiences with them, the cabin crew actually shouted at my father for sitting at a crew's seat at the back row(738) , my father was just resting and waiting to use the toilet, but that particular crew make a scene inflight and other of his mates sided him immediately but luckily the leading crew came and everything was settled. I was quite annoyed with them and try to avoid them in the future. Anyway, I will keep supporting the chinese airlines, I am sure they will do good in the future. To be honest, I am very interested in the chinese aviation, some of the airports are quite pleasent like Nanjing, Shanghai Pudong and Beijing airports, it's just the matter of time, they can become as good as Europeans. Watch out for China Southern  Smile My favourite chinese airline.
Airliners is the wings of my life.

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