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British Airways: SYD-SIN

Tue Jun 17, 2003 8:14 pm

16 June 2003
Sydney – Singapore
British Airways BA 016 / QF 319
Seat 48B
1545H – 2200H
Duration: 8hrs 15min
Boeing 747-400


After a wonderful, fun filled, value for money vacation, it was time to head home very reluctantly. This time round, I finally gathered my courage and climbed the Sydney Harbour Bridge. It was an extremely astoundingly exhilarating experience. Absolutely an activity that should be included in everyone’s itinerary when they visit.

3 days in Sydney was filled with eating and eating and eating. There was nothing much to shop for because it was winter. Whatever that was offered was nothing that couldn’t be found back home. Hanging out in Oxford Street, Newtown (the emerging gay area) and The Rocks. Ferry ride to Manly is also a must because the view of the harbour during the ride is worth it.

Four Points Hotel, by Sheraton

This is what used to be Hotel Nikko. Situated right smack next to Cocklebay Wharf in Darling Harbour on Sussex Street, it is right in the middle of the city so it is a stone’s throw from almost everywhere. Chinatown, Paddy’s Market, Queen Victoria Building (QVB), Centerpoint AMP Tower, Hyde Park etc are all within walking distance. It is also touted to be Sydney’s largest hotel because it occupies one entire city block. Deco wise, you cannot go wrong when you have taken over a hotel formerly owned by JAL. Lots of marble and modern art pieces adorn the insides.

Sydney – Blue Mountains – Jelonan Caves (Mecure Resort, Leura)

After 3 days in Sydney, I drove along the Great Western Highway and made my way up the Blue Mountains to Leura. After checking into Mecure Resort, we continued on the Jelonan Caves about another 2hrs west. Views from way up in the mountains are fantastic and you can see Sydney hundreds of miles away on a clear day. Freezing weather accompanied us throughout the stay in Leura.

Trip report…

I drove directly to Sydney airport from Leura, which was about 3hrs. However, not before gorging one last time on fresh seafood in La Perouse that was situated close to the airport.

Dropped off the rental car and together with my partner, we lugged out baggage to the departure level of the international terminal. The renovation of Sydney Airport has completed since my last visit in 2000. I must say the insides looks pretty modern and pleasing to the eye.

Walking towards row E, check in for 2 British Airways flights were in full swing so that resulted in a long queue. Other than BA 016, BA 010 bound for Bangkok and London were in progress as well. The queue didn’t seem to be moving and there were obviously a few passengers still in the queue for BA 010, because the manager was shouting “Anyone from BA-ten please come forward!”

To get things going, Club World counters in row F were opened to World Travellers passengers and I walked over to the other side to check in. Sharon attended to us and we were asked the standard security question. She manages to secure 3 seats on row 48 for us by the window and promised that the middle seat would be empty. I requested for row 40 but that was taken already.

Boarding passes were issued soon after and off we went to the viewing gallery. A café has been built together with the gallery and the whole environment looks simply out of this world. All open air, the viewing gallery gives an unobstructed view of runway 16R’s threshold and it’s immediate surroundings.

2 BA 744s were seen parked side by side, G-CIVX to Bangkok and London at Gate 8, and G-CIVO to Singapore and London at Gate 9. Other than that, a SIA and United 744s were visible on the other side of the terminal building. Not very busy for that time of the day, rather unusual. Domestic side had the usual QF 734s but the A330s were sadly absent.

Final calls for BA 016 came over the PA at 1500H, which I thought was too early. Thus, we trooped over to immigration and cleared it in no time to be greeted by an extremely bright and modern duty free shopping area. Wow! I remember this place as a dump not too long ago! I have to commend on the great job the authorities have done on refurbishing the airport.

2 layers of security checks (x-rays and manual check) greeted us before we reached Gate 9. Everyone had to be searched and “random” was not the keyword that afternoon. No wonder they announced the flight so early so that all could have the security formalities completed.

Sydney boards using only 1 aerobridge. Thus, we entered the aircraft through Door 1L. A male and female FA beamed their pearly whites and an audible “Hello there… Can I see you boarding pass, please”.

Walking down the aisle towards the end, we passed Club World and World Traveller Plus. Along the way, friendly FAs, both male and female, were very generous with their smile and whenever there was a jam, they would make small talk with the passengers standing in their vicinity.

Squeezing into my seat, 48 ABC was allocated to my partner and I. I found the pitch bearable as long as the person in front did not recline his seat. For some reason, BA’s World Traveller’s seats have very generous recline!

I managed to find out that Maria, Marge and Nick were in charge of my aisle today. They were all very jovial and chatty. Especially Maria, who made sure that my partner, indeed ordered a “Mos-lem” meal.

One female Asian crew was in charge of Mandarin announcements today and boy was she trying so hard to pronounce the words! It sounded more like an American trying to speak Chinese! Announcements followed in Spanish and French, but they were strangely absent during the descent into Singapore.

Nevertheless, the safety demo came on while the crew stood at their stations. Captain McDonnell came on after pushback and briefed us on our climb out route: Botany Bay – Katoomba – Alice Springs. Rather nasal sounding, I felt like I had Alan Partridge flying the plane.

Off we taxied for departure past the cargo terminal, where a Polar 744, Fedex MD11 and a CX 742 stood. We thundered down runway 16R and rotated at 1607H speeding out into Botany Bay. La Perouse, where I had my lunch earlier slipped by pass my window and disappeared behind the plane. A sharp right turn over the bay brought us on a west-northwesterly heading towards Blue Mountains.

Route: Sydney – Katoomba – Orange – Alice Springs – Derby – Bali – Singapore

Drinks were served 30mins into the flight and along came Maria with her award-winning smile.

“Hi there, what would you like to drink?”
“Apple juice, no ice”
“Of course, and what about you, Sir?” and smiles at my partner by the window…

Just as the bar service was continuing, several severe bumps were felt but the crew balanced themselves well. When I got my drinks, I enquired about the special meal with Maria. Even though she was busy with the bar service, she ran to the galley and came back and said, “No worries Mr Soh, we do have the special meal.” She then smiled and gave me the “thumbs up”. And she referred to me by my name! Impressive.

Almost immediately after the bar service, Maria appeared beside me again with the meal tray. “Here you go Mr Soh.”

I said “No no… its for my friend next to me”

“Ah, sorry about that. Enjoy your meal, Sir.”

The Muslim meal consist of:


Creamed fish with peas and carrots, served with rice

Fruit bowl

Cheese and crackers

Bread roll

The rest of the cabin soon received their meals from the rear and the choices for today were fish or chicken, just like my outbound flight. Once again, I chose chicken and this was what my meal consist of:

Salad with tomato vinaigrette

Honey and coriander chicken

Blueberry cake with custard sauce

Bread Roll

Oops... I almost finished the meal before I realised I have not taken a pic...

Maria asked me if everything was all right because my partner was sleeping and hardly touched his food. I said he was just tired from the journey because we drove straight from the mountains to the airport. And she told me to let her know if I needed anything else. What a helpful girl!

After the trays were collected, the lights were dimmed in the cabin. As we continued jetting across the continent, the sun also slipped below the horizon so it was rather conducive for napping. I took the opportunity to watch The Booth (excellent) and Kangaroo Jack (yes, the selection was that pathetic). As I finished those movies, we were over Indonesia, getting closer and closer to home with each passing minute.

Somewhere past Bali, the lights came on and there was Maria again, with the tray of special meal for my partner, who was awake by then. “Did you rest well?” she inquired with a smile as she placed the tray on his table.

The meal for the rest of the cabin followed and it was a ham & cheese sandwich with a fruit bowl. A Cadbury Timeout was placed on the tray as well. Coffee and tea followed with the drink service after the trays were handed out.

Descend followed almost immediately after the meal trays were collected at 2120H. Announcements of arrival soon came on over the PA and the horrid Mandarin announcement followed.

Lights were turned off at 2151H as we continued past Bintan up north towards the Malaysian state of Johor. A turn to the left aligned us with runway 20R and the gears were lowered as soon as we locked onto the localiser.

2159H: Touchdown

Silent reverse thrusts slowed the aircraft down and we were welcomed to Singapore, and for the residents, a warm welcome home. We were docked at gate C25 some six minutes later.


Departure: 7/10… (Sharon, the check in agent was cheerful and full of smiles, very polite.)

Boarding: 7/10… (The extra security was a welcome sight and despite that, the flight left on time.)

In-flight service: 9/10… (BA has won me over with these 2 flights I took with them. Maria and team were constantly on their feet and smiling)

Catering: 6/10… (Rather mediocre, quite tasteless)

Arrival: 8/10… (Immigration was painless because it is Singapore, after all. But C25 is located yonks away…)

Overall: This flight with BA scored 74%. An excellent flight and I must say I have been very impressed with their service standards. My impression of BA as a snooty and stodgy airline has been thrown out of the window forever. Virgin could be better? Who knows?

One thing I know, while their IFE and seat comforts lag behind my favourite carrier MAS, BA’s service standard is a force to be reckoned with. Singapore Airlines, watch it because you will not be up there for long with your I-can-do-no-wrong attitude. Especially with your ditsy “Yeo Siew Lings” and “Coco Ngs”, all the BA’s “Marias” and “Rhonnas” are there to beat you hands down. They might not have the style, but at least they have the brains.

I can just hear Maria and team shouting, “We’re proud, we’re British!”

You go, girl!

Footnote: One more thing, I think it is high time BA change the uniforms. They actually do look like curtains and the A-line skirts that end below their knees make the FAs look so out dated!
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RE: British Airways: SYD-SIN

Tue Jun 17, 2003 9:20 pm


Great trip report! I hope you enjoyed your journey! I agree with your comment on their uniform - very dire! Do the women still were those blue straw hats??


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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 12:23 am

Nope, they do not anymore. Those cuttings really do not flatter their image at all! It looks so 1980s!

During the meal service, they wear a black vest over that ugly dress, and that vest reaches down to their knees. What was the designer thinking??

Their partner QF has a sleeker uniform, I must say.
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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 12:30 am

It is a real shame, because their uniform does not the airline justice. To be honest, the airline needs the 'Fashion Police' to get involved - lol.

Any way, do the male FA just wear a white shirt, because my work place had a BA woman pursar in last week and I was thinking that surely then men can't wear a shirt of tie with the same design - totally macbre.


SR 103
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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 4:10 am

Great Report as usual. Excellent attention to to the details. Good to know you had a great flight with BA. I have always liked them, and I assure I am not saying that just because I work for them  Big grin I guess flying BA instead of SQ was a blessing in disguise.

"Virgin could be better? Who knows?"

I find Virgin's service to be alright, nothing spectacular like we are told to believe. I do find BA to be a better airline over all though, especially when it comes to traveling in Economy with both airlines.

SR 103

RE: British Airways: SYD-SIN

Wed Jun 18, 2003 10:52 am

Ryan says:

"" Hanging out in Oxford Street, Newtown (the emerging gay area) and The Rocks.""

You should have told me you were in town and we could have caught up for a drink or a bite to eat. Plently of great places in Newtown to dine and it's not very expensive.

BTW - I live in Newtown.

Glad you had a great time in Sydney!

Hoo Roo.

mb  Big grin
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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 12:50 pm

I think you both mean King Street Newtown.
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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 4:24 pm

Gday Ryanair, Mx5 Boy,

I was in Newtown in 2000, and it was already a pretty gay area then. Stayed with my cousin who lives just off the main street.

Would love to make a small trip up to Sydney in December when I fly to Melbourne for my partner's graduation. Also have to go to ADL to visit the in-laws, heh heh.

I am off to Paris tomorrow for 4 days, Airshow here I come!


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RE: British Airways: SYD-SIN

Wed Jun 18, 2003 11:01 pm

Hi all,

regarding Oxford and Newtown... I was last in Sydney in 2000 pre-Olympics. This trip, I find that Oxford has become less "gay" than before. The only hint of a rainbow was the Pride banner above Colombian Hotel and Oxford Hotel.

Other than that, it was pretty sane.

I always love Sydney, no matter what season.

This is probably the last of my holidays for a while as I will switch jobs at the beginning of next year, so need to save as mouch money as i can!
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RE: British Airways: SYD-SIN

Thu Jun 19, 2003 9:59 am

Ahh, becoming a B777 SO? You already have enough experience being an ATC with the Air Force.  Smile/happy/getting dizzy

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RE: British Airways: SYD-SIN

Thu Jun 19, 2003 2:51 pm

Damn.... I missed out on Oxford street the other time I was in Syd... wanted to buy some stuff from there cos I missed out on an opportunity to buy stuff from Kings Cross cos my cousin was with me...  Sad

Missing out on the Bridge Climb was ok, its bloody $145AUD for a farking torture (ok I'm afraid of heights)...

Its good to see BA being so concerned and attentive to your needs, maybe now I can transfer my Star Alliance alligence to OneWorld since SQ service is on doing a -7000FPM from FL430 to 2000 feet dive.

Great report anyway! Big grin
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RE: British Airways: SYD-SIN

Thu Jun 19, 2003 8:08 pm

Missing out on the Bridge Climb was ok, its bloody $145AUD for a farking torture (ok I'm afraid of heights)...

Its A$148, darling! I am afraid of heights too. The scary part is climbing up to the arc. Once you are up there, its ok. On the way up to the arc, you need to climb ladders and walk on metal gangways that have nothing but mesh under your feet. "Don't look down" comes to mind because those gangways are not supported by anything underneath, they are simply hung from under the bridge. So you are about 70m up there and you see the sea beneath you...

So I am proud that I counquered my fears and did what I did. But I will draw the line at bunjee jumping.
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RE: British Airways: SYD-SIN

Thu Jun 19, 2003 8:49 pm

Thanks for the great report.

I agree it is time for BA to change their uniform, and they are gradually introducing a new one. For details see this article http://www.fashionwindows.com/beauty/2003/british_airways.asp


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RE: British Airways: SYD-SIN

Thu Jun 19, 2003 10:22 pm

AUD$148? Gee... hahahaha...
I still didnt dare, cos we went to the bottom of the bridge (which is road running under the bridge) and the road at bridge level is around the height of my hotel .. at 18 floors it freaked me out completely. Big grin
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RE: British Airways: SYD-SIN

Fri Jun 20, 2003 12:58 pm

I would have loved to climbed the bridge...but it was the price, not the height that knocked me out the last time I was there...
There's always a better way to fly...
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RE: British Airways: SYD-SIN

Sat Jun 21, 2003 6:47 am

What a FAB report. Glad you enjoyed everything that you did and that your BA flight was not the horrendous trip that some poeple seem to believe that it is going to be. Where did you go from SIN? Hope the rest of your flights are just as good!
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RE: British Airways: SYD-SIN

Sat Jun 21, 2003 4:15 pm

I live in Singapore. I go to Australia every once in a while for holiday or work.
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RE: British Airways: SYD-SIN

Mon Jun 23, 2003 9:01 pm

As I said - in my other comment in the other thread - airlines are striving to win custom nowadays and BA and MAS are way up there. BA management and MAS ground staff however are lagging behind... come to think of it ground staff at LGW for BA can be terrible some of the time but that is probably partly due to the stress of overcrowding at rush hour early am at LGW...

...I once delayed a flight to AMS as the check-in staff refused to let me jump the queue after my e-ticket failed to produce a boarding pass for my partner. One staff member said that the machines had been playing up for weeks and told me to jump the queue as the flight was closing (having already stood in the queue for 40 mins). Another staff member - said no - don't jump the queue, then the check-in guy couldn't find the reservation as according to their computer an e-boarding pass had already been issued. Our departure time had now passed but the check-in guy said 'no worries' - I'll phone the gate. So after all the hassle - we ran to the gate and then got told off by the gate staff saying that because of us - the flight was delayed and that we should turn up early for our flights!

We arrived at 0630 for a 0745 departure with e-tickets having already checked-in online at home the night before with no luggage - so I resented to being blamed for the delay when it was their machines that failed to produce our boarding passes.

Have since flown with KLM on each trip to AMS - from LHR - foregoing LGW's proximity to my house. Am however flying to MAD next week with BA... ahh shucks, they just have me by the n*ts...
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RE: British Airways: SYD-SIN

Tue Jun 24, 2003 8:28 am

Brilliant report- it was as if we were there with you!

Glad you had a nice flight. One thing that struck me was how nice the food looked- shame it didn't taste as good!

Nice to know that not all BA cabin crew are the snotty stuck up types that we're lead to believe! When they start hiring FA's again I'm pushing my way straight to the front of the cue!  Laugh out loud

Thanks for a very entertaining 15 minutes!
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RE: British Airways: SYD-SIN

Tue Jun 24, 2003 8:59 pm

You're welcome. I have a new fav airline now, it is "Bree-ish"...
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