JGPH1A - you may be correct, however it was the check-in girl herself who, when I asked why she didn't have two seats together, informed me that she was allocated a block of seats to fill on the aircraft. She made a point of asking her colleague to release two of the seats in his block of seats so I could sit with my partner (I once also experienced this with Singapore Airlines check-in at Auckland).
I've also used the Self-Service check-in (both BA
and British Midland) however, on a couple of occassions, for whatever reasons, the system has advised me to check-in with the check-in staff direct.
As for the difference in the surnames I understood, perhaps wrongly, that if a booking was made on the BA
reservations system whereby both names were entered and the same booking reference given, that this should show up on BA
's check-in computer system that both parties are travelling together on the one booking (I don't seem to have this problem when I check-in with, say, British Midland or Air France for example - only BA
BY188B - this thread is about BA
check-in experience, hence some people have described their experiences. If you find BA
helpful and professional that's fine, but don't expect everyone to have had the same experience. I also fly BA
regularly (mainly for work) but, as stated above, I have not always found them as 'friendly, quick and professional' as you have. Your last comment about 'soupusses' is uncalled for and unneccessary.