DoorsToManual
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A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 3:08 am




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Hi there

Since I thoroughly enjoyed reading a recent account of a day in the life of Britannia cabin crew, I’d like to write my own little version. I work for easyJet, and am trained to operate on the Boeing 737-300 and –700 series, as well as the A319.

Tuesday 6th April

I was on home standby from 0300-1100 local today; this basically means you must be contactable by phone during this period as the airline’s ‘crewing’ department may need to use you to replace an individual, or an entire crew due to either sickness, exceeding legal duty periods etc. etc. The rule at easyJet is that Crewing must give you 90 minutes notice before reporting for duty.

On this occasion, I actually decided to try my luck and phone Crewing at 1230am – sometimes the department already have a flight planned for you before you officially start your standby duty. This was indeed the case today, and I was told that I would need to report at LTN (my base) at 0800 for a 0900 departure to ZRH (Zurich). As there is usually no such flight from LTN at that time, I asked what was going on. Apparently we were replacing a service to ZRH that was meant to have left the previous evening but didn’t, due to technical problems with the assigned aircraft. I was surprised easyJet hadn’t managed to simply find a replacement aircraft or charter another aircraft from such ad-hoc operators as Titan Airways (which easyJet have used before). The passengers would not be in the best of moods, I thought.

Reported for duty at ‘easyLand’ at 0800 as requested. easyLand is simply the building at LTN from which the airline conducts its operations; it also serves as the airline’s main HQ. I checked-in using the computerized ‘AIMS’ system that all easyJet crew use before departing to operate a flight. This system basically confirms your flight assignment, the crew you will be flying with, flight times, aircraft type & registeration, and your flying programme for the rest of the month. It also advises you of any last-minute changes to your planned duties.

In the briefing room (simply a small room with high café-style tables on which flight & cabin crew meet to discuss the flight) I met the Senior Cabin Crew Member (SCCM) and the 2nd cabin crew; both were lovely girls, so this flight was sure to be a breeze. We then met our Captain, an Australian dude who used to fly for Qantas (737s) and Swissair (MD-80s), before joining easyJet; we were then introduced to the First Officer. Both were very pleasant chaps.

We were told by the Captain there and then that we would no longer be operating the ZRH flight; to cut a long story short, we ended up waiting for 2 hours whilst the Crewing department assigned us a new flight: LTN-AMS-LTN, departing at 1150 local. We spent the intervening time in the airline’s staff cafeteria, and I wondered off to the airline’s marketing department to make a suggestion.

At 1050 the briefing began; the SCCM’s job is to ask the two other cabin crew (3 in total on the 737) at least TWO Safety Equipment & Procedures Questions and 2 First Aid questions. I was asked about the airline’s policy on child-seats (they must be forward-facing, and fitted with a 5-point harness; each belt on the harness must be 1 inch in diameter; a person at least 14 years old must sit next to the infant and assume responsibility; the seat must be positioned on a window seat, and at least 1 row away from any restricted rows.) I was then asked to explain our emergency NITS briefing; in the event of a pre-planned emergency landing, the Captain briefs the SCCM using the ‘NITS’ code and the SCCM then discusses with the remainder of the crew, at the rear galley (NITS = Nature of emergency, Intentions, Time remaining, Special instructions). The 1st Aid questions concerned responding to medical shock and dealing with a Stroke victim.

Unlike many UK airlines, the Senior crewmember at easyJet does not get asked any SEP or 1st Aid questions which I think is a shame, as I am pretty sure some SCCMs don’t know everything they claim to know!

Our general appearance is then checked, and the SCCM makes sure we have the relevant manuals and documentation necessary for the flight. Today, the SCCM (Jennnifer) advised me that she would be conducting an ‘assessment’ on me (these are standard ‘reports’ which we must periodically have, to ensure we comply with company regulations etc. etc.)

The Captain and FO then join us (we already knew each other), and inform us that the LTN-AMS sector will be 40 minutes in length, the return leg will be 45 minutes; 107 passengers + 4 infants were expected on the outward leg, 85 + 2 on the return (quite a poor load given our 737s are fitted with 149 seats). We were also advised that we could expect some considerable turbulence on approach to AMS, and that we were flying G-EZJB, a 737-700; the aircraft would be parked at stand 6, which is the closest spot to the departure gates at LTN.

After this, the briefing was officially over, and it was time to get the show on the road. At LTN, crew must walk from the HQ building, across the road and towards the side-entrance to the departures area; before heading through the departures area, we are required to go through security, as expected, although our airline Ids serve as our ‘passports’ (although we also carry these, in case of complications). LTN is probably one of the few airports in the UK where Flightcrew are not actually transported straight to the aircraft stand from their place of briefing.

Before walking out the doors and onto the apron, we place our high-viz jackets on, a mandatory requirement at many airports.

We find stand 6 devoid of any life. After 5 minutes wishing I was somewhere else (given the horrible weather and our exposure to it), I spot Juliet Bravo taxiing in from ALC (Alicante, a city on Spain’s eastern coast).

After disembarkation of all the ALC passengers, Kate and myself walk to the back stairs and board through door 2L. There, we meet the inbound crew, still clearing away rubbish and completing security checks before handing the aircraft over to us.

We then begin our security checks, scanning overhead lockers, seat pockets and all areas of the cabin floor, ensuring we pick up any sweet wrappers and other rubbish that the previous crew might have missed. We also feel under every seat (within our assigned areas of responsibility, mine today were rows 7 to 16) to ensure each seat is equipped with a lifejacket; we do lose a few from time to time, as some passengers take them away as souvenirs; this is of course forbidden, and classed as theft.

We aim to start our checks at least 35 minutes before departure; this gives us a 10 minute window to report any problems and missing items before the passengers are released from the gate, and charge towards the aircraft….the toilets are of course also checked fully stocked, operational & clear of foreign objects. Safety equipment checks include checking that all torches, crew lifejackets, extinguishers, fire gloves, 1st Aid kits, portable oxygen bottles, smokehoods, crashaxes, lifecots, infant lifejackets, infant seat-belts & megaphones are in their correct areas and quantities.

Once these checks are completed, they are passed onto to the SCCM, who in turn passes the message to the Captain, who has authority to release passengers from the gate.

At easyJet, one crewmember positions by door 2L, the senior positions by door 1L, and the 3rd crewmember positions at the overwing exit doors; this is to aid any potential evacuation.

As ‘No.3’, my job is to make sure that at least 2 ABPs (‘able-bodied passengers’ Big grin are located by each emergency exit. This is generally very easy, as it is often taller and younger types that seem to be at the front of the queue to board (easyJet doesn’t allocate seats). These people don’t need to be told where to sit, they could probably find the exit seats blindfolded, especially the businessmen!

Once all passengers are aboard, the Senior presses the call bell on row 1 to grab my attention; I walk to the front and guard door 1L while she performs a headcount; she then walks back to the front and advises me whether her number tallies with that of the dispatcher. If so, I am free to walk back to the rear galley, closing overhead lockers as I go, and distributing infant seat belts as applicable.

Once push-back begins, the SCCM requests “Cabin Crew prepare doors for departure” on the PA. We both arm our respective doors, and the ‘No. 2’ calls the SCCM on the interphone to confirm ‘rear doors armed & cross-checked’. SCCM replies with ‘Thank you, forward doors armed’.

At this point the Dutch safety demo tape is turned on. This is then of course followed by a manual safety demo, with the SCCM performing at the front, the No.3 (that’s me) at the overwing tying my lifejacket in a neat double-bow  Big grin) and the No.2 at the back reading the Safety Demo, either by memory or from the PA booklet.

After the demo I brief the ABPs at the overwing on the operation of the window exits (pulling the red bar down & letting go, allowing the door to hinge upwards automatically, then running in the direction of the tail).

We must then complete a ‘Cabin Secure’ for our assigned rows; this basically means we ensure the obvious: seat-belts fastened, all portable electronics turned off, bags where they should be, seats upright with armrests down, tray-tables up, window blinds fully open, lockers closed, galley latches, trolleys and electrics switched off and so on.

We then proceed to our stations, and we hand over ‘Cabin Secure’ to the Senior on the interphone (whenever the interphone is in use, you will hear a ‘ding dong’, or 2 such sounds when the Captain is ‘phoning for more coffee  Big grin ).

We’re then cleared for take off. Once at a comfortable and non-turbulent height, the Captain releases us by flicking the seat-belt signs OFF then ON again. I distribute magazines whilst the No.2 prepares the ‘easyKiosk’, our snacks & beverage service. It is a fact that on a busy LTN-AMS flights of only 40 minutes duration we simply cannot serve all passengers, and since we begin the service from the overwing area, the last row always misses out.

However, with the light loads today, we managed to serve everyone; in any case, there wasn’t much demand for the easyKiosk.

Literally 10 minutes after the service, the seat-belt signs are flicked on, and the Captain announces ‘Cabin Crew prepare cabin for arrival’. This is the cue for rubbish and magazine collection, and another Cabin & galley secure check. The Captain also advises the senior that we will have a short taxi at AMS, but will have a 20-minute taxi on departure (anyone familiar with AMS will recall the either very short or very long taxiing required, depending on which runway is in use).

Once the galley & cabin is secure, we all take our seats as quickly as possible as we have just been struck by some considerable turbulence, something the Captain had warned us about at the briefing.

On arrival, we take a high speed exit off the runway; this is the cue for me to perform the ‘after landing PA’ which consists of the usual ‘please stay in your seats’ stuff plus our ‘promo PA’ advising passengers of the expansion of the EU on May 1st, and our new flights to Hungary, Slovenia, Germany and Switzerland (Budapest, Ljubljana, Cologne, Dortmund, Berlin & Basel respectively).

At a lot of the European airports we serve, airbridges are used and AMS is no exception. Airbridges are not popular with cabin crew, as their presence means we can’t embark or disembark from the rear door, thus slowing down the flow of passengers, which can contribute to delays.

Once the aircraft has stopped on stand, SCCM makes a ‘Cabin Crew prepare doors for arrival’ PA; cue to disarm our doors. Today, stairs were attached to door 2L, but only for the purposes of leaving rubbish, so after all pax had disembarked, we opened the door and threw out the (orange) rubbish bags.

We then have 25 minutes before pushback!! That means security checks, rubbish collection and passenger boarding must all be accomplished relatively quickly! With an airbridge attached, this wasn’t going to happen – and it didn’t. The problem here is that since we don’t assign any seating, the first group of passengers always seem to take the rows nearest the front first, and then work their way back towards the rear. This means everyone else behind getting stuck in a long queue waiting to board. It’s so frustrating!

In any case, the push-back wasn’t too late, although we had an ATC slot delay of 15 minutes, which we took advantage of by distributing inflight magazines and performing the demos straight away.

The remainder of the flight, operationally speaking, follows the same pattern as the first sector described above. The only difference is that the remaining contents of the in-flight bar & Gift Shop must be counted and logged, and the various different currencies must be counted and banked, by sealing the money in a cash-bag which is then placed in a Safe back at easyJet HQ.

Today, we landed back at LTN 10 minutes later than expected due to the late arrival of the aircraft from ALC. However, the passengers didn’t look too upset as they disembarked today!

Once all passengers have disembarked, we complete another security check, collect all rubbish and finally leave the aircraft with our fluorescent jackets, walking back to the terminal building, through arrivals security and baggage reclaim and eventually back to our HQ building at LTN.

I am sorry for the length of the report, and I hope you don’t think I’ve made it excessively detailed. The point is that you now have some idea of what the cabin crew are doing when you next (if ever) fly with easyJet!

Regards!


 
OnePassCzar
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 3:48 am

That was great. I really enjoyed getting an a crewmember's view of a typical flight (and you went into just the right level of detail). I have never flown easyJet, but I do a lot of regional travel in North America with Continental Express and I'm sure the procedure is identical. I just have one question:

With easyLand and easyKiosk, there has to be some insider jokes that play on the "easy" rhetoric. Would you mind sharing any?
Work Hard. Fly Right.
 
ba319-131
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 3:52 am

That was a most enjoyable read.Was that the only trip that day or did you get another sector?
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Jaspike
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 4:06 am

That was brilliant!  Big thumbs up

I am sorry for the length of the report, and I hope you don’t think I’ve made it excessively detailed
Don't apologise - detail is great! Big grin

I would have been flying with easyJet from STN this weekend, but I chose SFO with UA instead  Big grin  Laugh out loud

Tom
 
FLIEGER67
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 4:25 am

Hi DoorsToManual,
Great report.
That was a long time since I read your last story.
Be sure, details from another point of view are very interesting to us non airline employees.
Regards,
Markus (FLIEGER67)
Tripreporter.net
 
musapapaya
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 6:53 am

Hi DoorsToManual,

i was wondering on easyjet, you only fly 2 sectors a day?
I had a chance to chat with a crew at FR and they said they need to fly 4 sectors a day.
Do you also know how much a pilot flies on such a short haul?
Cheers
Lufthansa Group of Airlines
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 7:24 am

With easyLand and easyKiosk, there has to be some insider jokes that play on the "easy" rhetoric. Would you mind sharing any?

I'm afraid I'm not aware of any jokes in that sense apart from 'What goes up and down 60 times a month? easyJet crew'!

Was that the only trip that day or did you get another sector?

Yes, that was the only trip of the day for the stanby crew.

I would have been flying with easyJet from STN this weekend, but I chose SFO with UA instead

As a fellow aviation enthusiast, I think I would have made the same choice to be honest!

i was wondering on easyjet, you only fly 2 sectors a day?

No, the usual number of sectors flown by Cabin Crew at easyJet is also 4, occasionally we may only operate 2, but this only tends to happen once or twice a month; typically a LTN-MAD rotation. The only other 2 sector flight is the day & night Athens. Our BFS and GLA crew sometimes operate 6 sectors a day, as their sector lengths are usually very short e.g. BFS-GLA

The flight operated above was an unusual exception due to the fact that firstly, we were meant to be operating the delayed ZRH flight, not the AMS flight. Instead, another crew was found to operate the ZRH flight. I still don't understand why we operated the AMS flight, instead of being sent back home - sometimes things get a bit disorganized!

Pilots at easyJet work the same number of sectors as Cabin Crew, 4. I'm not sure whether they are allowed to fly 6 sectors in a row though, it would depend on the limits to their flying hours.

regards






 
WidgetBoi
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 3:18 pm

Great report!  Big grin

jeremy
 
TriStar500
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 3:21 pm

Doors,

Thank you for a very insightful report about your work procedures. I now have a much better impression of what the tasks and responsibilities of a cabin crew member are. Hope to read from you again soon!  Smile
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
 
lima
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 8:00 pm

Thank you very much for such interesting report. Due to relatively short sectors seems that it can get very busy.

One question, do cabin crews get any incentive regarding selling food and drinks, or budgets by management? Like for example you have to sell a minimum amount of drinks of so?

Greetings,

Lima
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 8:13 pm

Hello Lima

Yes, we get 10% commission on whatever we sell from the easyKiosk or Gift Shop.

Given we can sometimes make 500+ pounds and 200+ euros on a typical flight to a holiday destination (usually Spain and Portugal), this is a nice boost to our wages. The 10% is divided amongst the Cabin crew. Last month I made 156 pounds (236 euros or US$286) just on this sort of comission, so it's great!
In addition to this, we are given incentives in order to maximise sales from the Gift Shop - person with highest commission by base usually gets a free holiday to Florida, or a cash prize. There are also prizes for best sales by base (usually STN gets this, as their crews are very good salesmen!) and best improvement in commission etc. etc.

We don't have a 'minimum' amount of items to sell thank goodness (I hate those kinds of jobs), but we do have a 'recommended spend per head' target. In any case, it's nice to receive the extra money without having any pressures from management.

rgds
 
Demoose
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 07, 2004 10:24 pm

Hey, great report into what goes on! Seems like Easyjet are a great company to work for. I'm enjoying the repeats of Airline currently being shown on ITV1 in the afternoons, have you ever featured in one of the episodes?  Smile

Mark
Take a ride...fly across the sky
 
trident2e
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 4:34 am

Fantastic report. Great detail and a joy to read!
 
A340600
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 7:14 am

Well done, I love EZY FA's  Laugh out loud, some of the best around,

Cheers

Sam
Despite the name I am a Boeing man through and through!
 
ScottishLaddie
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 7:27 am

I'm with you on that one Sam! Big grin
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 7:38 am

Thanks for the replies everyone; Demoose, I haven't actually featured in "Airline", neither do I watch it though. I personally wish they would sometimes concentrate more on the Operations side of things than who's going out with who!

Yes, the company is great to work for. The atmosphere between the crews is very good indeed, and yes, we do have some hilarious crewmembers aboard...
 
capitol8s
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 7:53 am

BRAVO !

What a brilliant report, it is always interesting to see how other crew member duties differ from those in the states..actually, it is all the same..just a different way doing business.

Thanks again for a wonderful report

Joe
"Happiness is a flight on a Capitol Air DC-10"
 
musapapaya
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 9:26 am

Hi DoorsToManual,

Really thanks for your nice report. But i would like to ask you one more thing - which aircraft you like to work on most at easyjet? A319? 737-700 or 737-300??
How will you compare the different types of aircraft in your mind?

Lufthansa Group of Airlines
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 9:44 am

Hi there

My vote goes for the A319, every time. We need 4 crew for the bus (156 seats, 1 crewmember for every 50 seats). This just makes the workload easier from our point of view, and the service better from yours (assuming you're not unlucky enough to have someone with little appetite for customer service - we do have some!)

Think of the difference as driving an old, Mk 2 1988 VW Golf, and driving the latest VW Golf! Same sort of thing applies really. It's just roomier (wider aisles), the doors are a LOT easier to operate (especially the arming/disarming of the doors), all the controls (lighting, temperature etc.) can be accessed via a touchscreen device and the flightdeck is also a LOT roomier than the cramped FD of the 737.

I think the problem with the 737 is that its design has barely changed since the 1960s - Boeing are obviously pretty conservative in their approach to changing tried & tested models which isn't always a bad thing.

The difference is that Airbus is fresher and more radical in its approach (I won't say 'progressive' as not everyone would agree, and with good reason in some cases).

I love the 737 from a design point of view, but the A319 is a lot more user-friendly; I guess that's natural given its much younger pedigree.

Needless to say, I HATE working on the -300s (fortunately we don't have many at LTN), especially the ex-Go ones, because they are configured completely differently to the ezy a/c.

regards



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[Edited 2004-04-08 02:57:49]
 
lima
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 4:32 pm

Thank you also "Puertas en posicion manual"  Smile

One last question, do easyjet crews get any special training in dealing with inflight violence or situations? For example drunken passengers.

I saw an espisode of a TV program called Holiday airline over I think it was Monarch Airlines. On a charter flight to Spain there were onboard a large group of drunken passengers. Crews showed they had nerves of steel by dealing with such situations.
 
airblue
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 5:56 pm

Hi DoorsToManual,

great report.

If I remember you had worked also for Ryanair in the past.
Which kind of difference do you find between the two carriers??

 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 7:41 pm

Hi Lima

The answer is yes; it basically involves a lot of "diplomacy" to try to soothe the anger of the passengers involved (no point in getting angry yourself). A self-defence guy also comes in for 2 days during our course to teach us some basic evasive/defensive manouvres (a last resort I hope). The airline is actually trying to stop such people from boarding in the first place...I think that's a better idea, if you know what I mean!

Hi Airblue

Well, personally I made some great friends at Ryanair, but there is no doubt they are very different. It's difficult to compare directly of course, as I worked in the office at FR, not on the plane. Nevertheless, some differences I've noticed:

- Ryanair excellent at cutting costs, making as much money as possible

- easyJet less good at the above, but more focused on welfare of staff, having 'fun'

- Wages are approximately equal for aircrew

- Ryanair more radical in its approach to business; easyJet more conservative (in terms of negotiating deals, press statements & behaviour of CEOs  Big grin ).

- Cabin Crew at FR on 1 year's probation, ezy staff on 6 month's probation (a time when staff can be sacked more easily!)

- Staff Travel at FR is MUCH MUCH better. Our system is so bad that many staff are just flying Ryanair or BA...there is definitely something wrong there!

- With FR, it is MONEY, MONEY, MONEY (not a bad thing I suppose, especially since most airlines can't seem to make any). The atmosphere at ezy is a lot more "relaxed" in thise sense.

That's about all I can think of. My experiences with FR were good, I made some great friends - we have some ex-FR crew at easyJet that came over because RYR did not have a base in BFS or EDI, whereas at ezy it is possible to base yourself anywhere in the UK quite easily. I think it depends which department you worked in, and who was your boss!

Hope this helps.

Ciao

Saludos Lima! Ahora viajo a EZE con British por 250 euros y con mi easyJet ID. me ponen in Club World!  Big thumbs up

[Edited 2004-04-08 12:49:26]
 
StarFlyer
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 08, 2004 11:53 pm

Hi DoorsToManual,

I almost thought you'd left the site because I haven't heard much from you lately! Anyway, thank you so much for this detailed report! From a passengers point of view, working as an FA always seemed pretty easy and straight forward. Never realized there's so much you guys and girls must keep in mind!
Always thought about being an FA for about 6 months or a year, but I think I'll stick to being a passenger now!  Big thumbs up

One question, are the 737 pilots certified to fly both the -300 and the -700?

Thanks again,
regards

StarFlyer
Yours truly - StarFlyer
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 1:24 am

Hi StarFlyer

FA always seemed pretty easy and straight forward

Well, I think it still is!  Big thumbs up Yes, there are a few things to think about, and it all seems as if you're overloaded with information to start with, but you soon become very comfortable with your responsibilities; once you pass this initial stage, the job really is very easy indeed - and so interesting!

Always thought about being an FA for about 6 months or a year, but I think I'll stick to being a passenger now!

Same here; I'm quitting in September to start pilot training, but in the meantime it's been GREAT fun to become part of the aviation industry early; there's so much I've learned already, our pilots are extremely friendly and have very interesting backgrounds (mechanics, bus drivers even Architects!!) I get jumpseats on internal French flights where we need an extra crewmember (the "French Speaker" even though my French impresses our NCE-CDG pax!) Great nightstops in NCE, GLA and BFS and lots of opportunities to take photos and see other airports from the air! You should consider it! ezy is recruiting right now for SXF and DTM, both will be A319 bases.

One question, are the 737 pilots certified to fly both the -300 and the -700?

Most of them, yes.


regards!

 
Demoose
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 1:30 am

"our pilots are extremely friendly and have very interesting backgrounds (mechanics, bus drivers even Architects!!)"

Even Architects lol, so my degree might not be waste of time then as I now really want to get into the aviation industry!

Mark
Take a ride...fly across the sky
 
AOMlover
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 1:48 am

Very interesting report !!!
I love easyJet for a simple reason: they fly to Nice and Marseille, and whenever I want to fly easyJet allows me to do so, because I'm not a rich man (poor student  Wink/being sarcastic ) and I always manage to find cheap fares with easyJet !
So far I've flown Nice-Geneva, Nice-Stansted and Marseille-Gatwick (for 56 € only !!!), and I'd love to make the list longer  Laugh out loud.
I'm also very interested in how f/as work...
Here are some shots I've taken:

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tristar4ever
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 7:10 am


Great report DoorsToManual, very interesting to hear about life from the other side, and it seems like Easy are a great company to work for.

I have a slightly strange question to ask, you mention visiting the marketing department, I was just wondering what exactly does this department do on a day to day basis, is it more like public relations than actual marketing?

I ask this because I am a second year graphics student in Manchester, and it has been a lifetime dream to join the industry, specificaly in the advertising and branding aspect of an airline.

Any info you could tell me would be much appreciated!

Happy flying,
Mike
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 8:05 am

AOM, thanks for showing your photos & congratulations for getting them in the database!

Hello Mike

I think Marketing might be the department for you, especially as you mentioned the fact that you're studying graphics at Manch. I believe ezy have a separate "PR" department (although don't quote me on that). In fact, I saw this massive Apple PC with a really wide screen; it was being used to produce one of our future adverts - maybe that's similar to the kind of thing you do? I really don't know how you would enter into the airline through marketing; sometimes ezy emply people such as yourselves, with little work experience; sometimes they require you to have first worked in a different industry. They advertise for all positions in the usual places: their website, the papers and of course Flight International (even for Office-based stuff).

It's a pretty good airline to work for, but there are probably others too. Good luck anyway!

p.s. in case you're wondering how i have the time to reply so quickly, it's because i'm currently on leave!

[Edited 2004-04-09 01:15:05]
 
lima
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 09, 2004 10:45 am

Thank you Doors!

Yes, a sort of black list would allow to get better behaved passengers maybe. I experienced once on a FRA-EZE flight with Lufthansa. Fortunately he was deplaned before we push back!

Que bien podras viajar con la British y tan barato (nadie en Argentina dice British Airways, solo "viaje con British", jajajajajaja.

Saludos,

Lima
 
7673mech
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 11, 2004 7:18 am

Well written!
I must admit that working in the industry I get a little jaded with the topic of conversation sometimes.
I thought your journal was informative and well written.
cheers.

Peter
 
tristar4ever
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 11, 2004 9:00 am

Thanks for the info Doors, just what I wanted to know. Although a career is way off right now, gaining experience and insight into area through work experience is vital. I looked at the website and saw nothing specific regarding jobs in the area. I know this is really cheeky, but do you know of anyone in the department to conact regarding any possible work expeceience this summer! I`m sure its inappropriate to ask, but finding as many ways to get your foot in the door is always good! All I need its an name or email adress, i bet they gots lots of requests for this kind of thing, but its worth a try!

Enjoy your leave!

Mike

ps, my email adress is in my profile if you dont want to put any details in this thread!

Cheers
 
ozzie
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 11, 2004 9:20 am

Excellent Crew Report!

I would thourghly enkoy such a report from an American crew member, or an Asian crew member. Artsyman would be able to fit this, right?
 
United4everDEN
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 11, 2004 3:32 pm

"Once all passengers are aboard, the Senior presses the call bell on row 1 to grab my attention; I walk to the front and guard door 1L while she performs a headcount; she then walks back to the front and advises me whether her number tallies with that of the dispatcher. If so, I am free to walk back to the rear galley, closing overhead lockers as I go, and distributing infant seat belts as applicable."

I always wondered what that slow walking flight attendant was doing. Great TR, nice t see from another perspective.
 
cgagn
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat Apr 17, 2004 9:43 pm

I feel so guitly now. I flew on EasyJet from EDI-AMS on the 737-700 a few years back. I was one of these annoying people you mention who got on first and sat in the first few rows. My thinking was that I dont often get the chance to fly at the front of an aircraft because there's usually a first class, so I thought I'd try and nab a front seat since the chance was there. I never even thought of how that must annoy the flight attentant's, but I will be sure to go to the back from now on!! Thanks for a fantastic report. Cheers
Widebodies flown on:A330-300,A340-300,A380-800,747-400,767-200ER,767-300ER,777-200A,777-200ER,777-200LR,777-300ER,787-9
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat Apr 17, 2004 10:11 pm

Cgagn

Let me confess that I did exactly the same when I flew aboard another airline, Germanwings - and for the same reason! I don't blame you, and I don't expect passengers to know how they can best contribute to a fast turnaround. Of course, it wouldn't be a problem if we had 40 minutes or more to board the aircraft, but unfortunately this isn't the case in the low-cost world.

Thanks for your comments.
 
AOMlover
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat Apr 17, 2004 10:51 pm

hey Doorstomanual, I'll have my 4th easyExperience on Friday 27th April, on NCE-LTN-GVA-NCE.
Do you know if you'll fly the NCE-LTN flight that day ?
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 18, 2004 7:55 am

AOMlover, in fact I am (!) but possibly not on your flight. I am rostered to fly ezy 2508 NCE-LTN (1930z departure from NCE). Perhaps you are on an earlier flight due to your connection to GVA?

This is my roster for April 27th:

ezy 2065 LTN/GVA 1210/1355ZULU (733) ezy 2066 GVA/LTN 1430/1615ZULU (733) ezy 2507 LTN/NCE 1655/1905ZULU (733) ezy 2508 NCE/LTN 1930/2140ZULU (733)

If you are on any of these flights, let me know - maybe I can get you some free drinks!  Big thumbs up

regards
 
AOMlover
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RE: A Day In The Life Of EasyJet Cabin Crew

Sun Apr 18, 2004 8:43 am

Well unfortunately my flights are EZ2502 (NCE-LTN 10:35 - 11:45) and EZ908 (LTN-GVA 15:25 - 18:10).
Maybe next time  Wink/being sarcastic
 
rojo
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 22, 2004 10:28 am

Very good report, it helps a lot to understand the life of flight attendants while doing their job...

Same here; I'm quitting in September to start pilot training, but in the meantime it's been GREAT fun to become part of the aviation industry early; there's so much I've learned already, our pilots are extremely friendly and have very interesting backgrounds (mechanics, bus drivers even Architects!!)

My questions have to do with EasyJet pilots and pilot training:

Were are you planning to do your pilot training?? Is it difficult to join EasyJet as a pilot?? At what age did most of the pilots who have interesting backgrounds joined??

One thing that stopped me from becoming a pilot was the over saturated market. I have friends who got their license 5 years ago and still don´t have a job.

Thanks...
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Thu Apr 22, 2004 7:34 pm

Hi Rojo

Becoming an airline pilot anywhere is not easy at all. The only reason easyJet has such a diverse group of flightcrew (we have Dutch, German, Belgian, Scandinavian, American, Australian etc. etc.....) is because it is one of the few airlines that make money at the moment. In fact, easyJet is currently in a phase of expansion simply because low-cost travel in Europe has become so popular.

The airline hopes to hire about 300 pilots this year, and for the next 2 years at least. This is still a drop in the ocean when you consider the 1000s of pilots (or wannabe pilots with licences and no jobs!) out there in Europe, or who are able to work in Europe.

easyJet and 2 other UK-based airlines are currently offering "sponsorships" to young people with little or no flying experience. The airline pays for ALL of the student's training in return for the student remaining with the airline for a minimum of 7 years. Obviously the competition is incredibly intense, and only a few students per month pass all the necessary tests.

Another scheme run by easyJet is the "Type rating Sponsorship scheme". This is for people who have got their licences, but have very little hours/experience due to being unable to secure a job. The airline pays for you to get "type rated" on a 737. So you go from having only 500 hours to flying a 737 for an airline. Again, you need to stick with the airline for a minimum of 5 years.

I am currently attempting the first type of sponsorship, but it is likely that I won't be able to acheive this, simply due to the amount of competition. If this is the case, I'll probably have to take out a very big bank loan and finance my own pilot training at http://www.flighttrainingeurope.com or http://www.oxfordaviation.net

Regarding the pilots from other backgrounds: well, some of them simply decided they wanted to change their careers, but they of course had to pay for it all...nothing is easy!

regards
 
aviationfreak
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 28, 2004 7:01 am

Hi DoorsToManual,

Thanks for sharing your experiences with us. It was very informative.
I have to admit that I'm also one of these annoying passengers. I'm always eager to get a first row window seat because of the leg room and the best view. At other seats the wing is in the way. I'm sorry but I think you understand aviation enthusiasts.  Big grin

BTW I flew FR this weekend and on our way back to GRQ and the f/a's forced us to walk to the back of the plane.
My opinion about their crew is that they are less professional compared to the 'easy' crew. It looked like they hated their jobs and the passengers had to pay for it. One was very harsh to me when I handed over a wallet with a lot of passes and an oyster card which I found in the seat next to me.
But on the other hand I had just 2 flights with them and it can be an unlucky coincidence then. Or maybe they were tired because these were the last flights of the day?

The atmosphere between the crews is very good indeed, and yes, we do have some hilarious crewmembers aboard...

- easyJet......more focused on welfare of staff, having 'fun'


Exactly my experience and this is what passengers sense too which is a good thing. I've flown nine times with EZY so far and I always liked their fantastic and friendly crew.

I have a few questions too:
Do you recognize fellow aviation enthusiasts and does that make you more understand the behavior of such passengers?
If you do recognize them do you approach them differently or do you thread them like other passengers?
Are there more enthusiasts among your colleagues?

Sorry to bother you with all these questions. You don't have to answer if you don't want to.

Best regards,
Sander


I love both Airbus and Boeing as much as I love aviation!
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Wed Apr 28, 2004 7:48 am

Hi Sander, thanks for your kind words.

I must just mention that some of the ezy dispatch girls at AMS are very good looking! Even our uniform doesn't spoil their pretty faces! Big grin

Or maybe they were tired because these were the last flights of the day?

Well, this could definitely be a possibility, I guess it depends on how many sectors they flew that day - maybe 4, or even 6. Personally I don't like the idea of doing so many sectors in one day, especially when working for a low-cost airline, when you have more jobs to do in less time. Of course, I do not agree with being rude to innocent, fare-paying passengers. Why not make them comfortable, and let them enjoy the experience? They will treat you as you treat them! The main problem with 4-sector days is that they are VERY fatiguing, and as you probably know the more tired you get, the less patience you have so it does get difficult. On the other hand, they may just be bored with their job (these people exist, and not just at FR  Big grin ) .

Today I operated LTN-GVA-LTN-NCE-LTN. We reported at 1210, and only now (2334 UK time) am I able to relax in front of the computer!  Nuts

I have to say that our loads today were very poor; we did not carry more than 50 passengers on any of the sectors above!!  Wow! Thus, the service was quite easy.

Do you recognize fellow aviation enthusiasts and does that make you more understand the behavior of such passengers?

I don't think I have actually recognized any enthusiasts, at least no individual has informed me that they love planes; occasionally passengers ask how many people are aboard today, and of course I always let them know. Maybe these people are enthusiasts? I don't know. Many people still love watching the safety demo and looking through the windows, so it's difficult to say!


If you do recognize them do you approach them differently or do you thread them like other passengers?

Well, I like to treat everyone equally well. I always try to speak for a while with some passengers after the service, and I think they really appreciate this. We like to maintain a professional operation, but don't want to appear too arrogant or 'aloof' - for that, you can simply fly one of the major airlines! Of course, if an enthusiast makes him/herself known to me, I will try to talk to them a lot more, and perhaps ask the Captain to invite the person into the flightdeck after landing.


Are there more enthusiasts among your colleagues?

Actually, I have met a few cabin crew with pilot licences, and one girl has an ATPL licence and is waiting for an airline job! You might be interested to know that I have met 3 First Officers who used to be cabin crew, one for Martinair, one for BA and one for Emirates.

So we are a very diverse community!

I hope you found the info useful.

regards










[Edited 2004-04-28 00:50:18]
 
aviationfreak
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RE: A Day In The Life Of EasyJet Cabin Crew

Fri Apr 30, 2004 8:47 am

Thank you for the efforts to give us such extensively answers.

But...can I bother you once again?
Sometimes I'm considering to become a f/a with easyjet. A few months ago EZY needed new recruits for their bases in LTN and STN. And in fact I wouldn't mind moving to the UK. What does it take to become one? Would it be a problem for EZY if you need to be at home three times a week (same times each week) in case of certain obligations?
Are you willing to share your weekly schedule with us? You do have a few days off in a week I hope?

All the best,
Sander
I love both Airbus and Boeing as much as I love aviation!
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 1:10 am

Hi again Sander

If you want, I can email you my May roster so that you can get a flavour of the amount of work and the hours expected of an f/a.

It doesn't take that "much" to become an easyJet f/a although you must have at least 6 months experience of working with "people" (this doesn't have to be working in a shop or supermarket, it could be as a lead member of your University club - use your imagination, but don't lie!) Basic academic requirements and enthusiasm are also important.

easyJet are still recruiting like mad, especially for airports in the south of England. You may even wish to consider SXF or DTM in Germany. For these 2 bases, you will only be working on A319s though. STN is predominantly a 737-300 base, and at LTN you will be on a mixture of 737-300s & -700s with the chance of occasionally being sent to LGW to operate on the A319. LGW is 99% 737-700 or A319.

LTN is a very friendly base (I don't know about the others) but let me warn you that Luton (town) is not very nice! I live in an area where I don't have to visit the town anyway, but it may be useful for you to know this! With STN, you will typically be spending drinking time with enemies (Ryanair crew  Big grin ), but the little towns around Stansted are very nice - Cambridge (very nice) is only 20 minutes away on the motorway.

The roster is usually 6 days working, 3 days off (but you cannot "choose" which 3 days off you have), and for the first 2-3 months you will not get this roster, and your days off will initially follow an irregular pattern.

You should be able to get cheap tickets to AMS on the staff travel system, but this is not guaranteed, and you might sometimes find Basiqair or even Ryanair/KLM/BA are cheaper! (though this is rare).

Well, I know you're only thinking about it, but I've given you plenty of info to play with. If you'd like a copy of my May roster, just ask, and I'll email it to you, along with any further info you might need.

For a few months or even more, it's a great experience.  Big grin

regards
 
EZYcrew
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 1:37 am

Hey DoorsToManual

Great report. It reminded me of when I was Purser/Trainer with EZY/EZS a few years ago.... But I don't miss them though! That was sooooooo much work at some point that I almost burned out! EZY cabin crews will always have my sympathy and understanding ... oh and I feel so sorry about the uniform...
 
DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 1:55 am

Hi ezy

Yes, I agree, those are probably two things that could improve: the number of sectors, and definitely the uniform although I think some people look OK in it. I presume you were still on the -300s at GVA? I don't envy you...

Mind you, it seems everyone is working harder these days...

regards
 
EZYcrew
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 3:41 am

Yes I was still on the -300's.... I guess you heard of HB-IIB then... hehehe... I loved getting stuck for 3 days with this old plane.... and I loved it when its APU went dead (almost all the time) in Summer in 40 degrees heat, with all pax o/b and a 2 hours slot.... these were the good ol' times!!
 
AOMlover
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 6:35 am

Hey EZY, what was wrong with HB-IIB ?
I flew HB-IIB when I flew with easyJet for the first time.
It was also my "first time" in a 737, that's why HB-IIB is special for me...
I can't forget my first time in this beauty.
what happened to him ? Does easyJet Switzerland still have 733s in its fleet ?

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DoorsToManual
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RE: A Day In The Life Of EasyJet Cabin Crew

Sat May 01, 2004 7:44 am

EZS is now totally A319 (I believe they have 3?).

The problem with -300s: smelly, old toilets; old catering equipment; hydraulic problems; more likely to go tech (APUs etc. = no airconditioning); old PA/Interphone system which can come off the hook during take-off and hit someone on the head; slower cruising speeds = longer flights, especially LON-ATH.

I spoke to some Swiss crew a while ago and they were glad to see the back of their -300s. The ex-Go -300s are also highly unpopular due to their differing configurations. The Airbus a/c are a dream, and a pleasure to operate on. The bases to avoid are thus LTN & STN  Big grin .

We're so jealous of GVA, LGW, SXF & DTM!!
 
aviationfreak
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RE: A Day In The Life Of EasyJet Cabin Crew

Mon May 03, 2004 7:05 am

Thanks again DoorsToManual,

Yes, I'd be interested in your roster. BTW do you have to live in a certain distance from your base? (last question I hope)

I think EZS have at least 5 A319's as I have flown on HB-JZD and HB-JZE. Then there must also be an JZA, JZB and JZC.

Best regards,
Sander
I love both Airbus and Boeing as much as I love aviation!

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