Topic Author
Posts: 665
Joined: Fri Aug 24, 2001 12:35 pm

LAX-TPE On EVA Air Evergreen Deluxe

Fri Aug 20, 2004 3:23 pm

EVA Airways BR 111
Boeing 747-400 (Registration: B-16411)
Los Angeles, CA, USA (LAX) to Taipei, Taiwan (TPE)
August 9, 2004
Seat: 39C (Evergreen Deluxe/Aisle)
Gate: 121 (International Terminal)

Scheduled vs. Actual
Departure: 08/09 1:00 AM vs. 08/09 1:25 AM
Arrival: 08/10 5:10 AM vs. 08/10 5:18 PM
Flight Time: 13:10 vs. 12:53
The flight arrived 8 minutes behind of schedule.

I booked my flight online at EVA Air's website in early June for an online booking bonus of 5,000 miles. The price was slightly more expensive, but electronic ticketing and the bonus miles were too hard to resist.

I arrived at Tom Bradley International Terminal about 1 hour and 30 minutes prior to departure. I joined the line for the TSA to inspect my check-in baggage. I really despise the process, and I hope LAX can develop a more efficient system. When I finally reached the check-in counter, it was exactly an hour before take-off. I showed the agent my e-ticket receipt, my passport, and my Evergreen Club membership card. Soon, I was given a new e-ticket receipt, a boarding pass, and an Evergreen Lounge invitation.

I hopped over to the Duty Free Shops in hopes of grabbing some last-minute gifts. Unfortunately, the time was too close to boarding, so they couldn't complete my purchase. With nothing else to do, I joined the line for security, and to my delight, TBIT has opened a couple new security inspection lines. It made the process flow more smoothly. Now came the hard part: finding my assigned lounge. Although I was flying with EVA, they had two flights that night, and they spread out their passengers to different lounges. I was given an invitation to the ANA Lounge on the 4th floor. When I finally found it, it was ANA Signet Lounge for First Class passengers. The lounge was nicer than the Evergreen Lounge, but the food selection was around the same. They had simple finger sandwiches, bags of chips and Chex Mix, and a variety of beverages. When boarding began, the lounge attendant came around and told each passenger individually.

When I reached Gate 121, it was packed with people, and they had just begun boarding for Super First and Super Business Class passengers. Ten minutes later, they called Evergreen Deluxe passengers and Economy passengers by row. I just joined the Evergreen Deluxe line, and was onboard after they checked my ID one last time. There were Chinese and English newspapers available for pickup at the jetbridge. I showed the flight attendant my boarding pass, and she pointed in the direction of my seat.

At my seat were the menu, a blanket, a pillow, an overnight amenity kit, and a pair of headsets. The amenity kit was newly designed, although the contents still remained fairly simple. There was only a toothbrush set and a small bottle of Avon lotion. Once we were all seated, the cabin attendants passed out cold wet towels to refresh ourselves. The doors were closed pretty early, but we didn't leave the gate because we were still loading some cargo. We finished the safety demonstration video before we even left the gate!

We were airborne fairly quickly. Being a late-night departure, we were not served a beverage or a snack. Instead, we were given our Arrivals Card for Taiwan. A short while later, we were served a Supper.

Seasonal Salad

Stir Fried Chicken with Asparagus and Button Mushroom
Beef with Bourguignonne Sauce

Fresh Fruit

Strawberry Cheese Cake

Coffee. Tea

I chose the beef, which came with a hot dinner roll. I was quite disappointed that the desert was cheese cake, since I was hoping for some ice cream. However, the entire meal was still quite delicious. After the meal trays were collected, the cabin attendants sold duty free items. The lights were then dimmed. Interestingly, the cabin attendants didn't ask us to close the window shades.

Airshow wasn't being too cooperative today. The system halted, and the Chief Purser had to constantly reboot it. I watched a couple movies including The Day After Tomorrow and Shrek 2. During this time, the flight attendants never came around with drinks. Instead, they had trays of drinks in the galley for passengers to pick up themselves. I prefer when they did a cabin walk-around. However, half-way through the flight, the flight attendants came around with Chinese cup noodles and drinks. I opted for the seafood flavor, and it was good like before.

I passed out after the meal, and when I woke up, I went to the galley to pick up some snacks and a couple drinks. I began my countdown for the second meal. For some reason, I was really hungry. Anyway, when we were flying pass Tokyo, Airshow died and never returned. About 2 hours and 30 minutes prior to landing, we were served a Breakfast.

Chinese Style
Three Color Egg
Soy Milk
Dried Tuckahoe with Slice Pork Congee
Fresh Fruit

Western Style
Fresh Fruit
Ham with Potato Salad
Vegetable Omelette

Although I wanted to try the Chinese Style option, I wasn't too tempted by the Three Color Egg, so I ended up getting the Western selection. The omelette wasn't the best, but it tasted okay after some pepper and salt. My meal came with a croissant, coffee, and orange juice. I must say, EVA Air makes some of the best potato salad.

Once we began our descent, the cabin attendants passed out candies. We landed, and we were at the gate pretty quickly. I sped through immigration, and I had my luggage in no time. I was out of the airport in half an hour. I enjoyed my flight with EVA Air, but I look forward to better service and newer seats.
Posts: 7864
Joined: Wed Aug 04, 2004 1:50 pm

RE: LAX-TPE On EVA Air Evergreen Deluxe

Fri Aug 20, 2004 3:55 pm

Great report. Potato Salad for breakfast sounds a bit odd to me..
Posts: 15
Joined: Fri Aug 20, 2004 1:43 am

RE: LAX-TPE On EVA Air Evergreen Deluxe

Sat Aug 21, 2004 4:21 am

In enjoyed your trip report. However, I was interested in your closing comments about looking forward to better service and newer seats. I assumed that with Evergreen Deluxe, seating wouldn't be a problem and I also assumed that with an eastern asian carrier service standards would generally be superior to those of their western counterparts. (perhaps a sweeping assumption as I have never actually flown with and eastern asian airline). Do you think it is worth paying the supplement to fly Evergreen Deluxe......I am keen to know your opinion as I am considering a trip with Eva Air in December flying LHR-BKK-LHR and really wanted to try their premium economy product.
Topic Author
Posts: 665
Joined: Fri Aug 24, 2001 12:35 pm

RE: LAX-TPE On EVA Air Evergreen Deluxe

Sat Aug 21, 2004 11:42 am

The seats are the same seats since the early 90s. I'm looking forward to newer Evergreen Deluxe seats when the 777s join the fleet. The main problem with the seats is that they don't have lumbar support and headrests. Also, they are quite outdated, so they aren't as erogomatically designed. However, the increased seatpitch and seatwidth is very attractive. On the 747s, its 2-4-2 across with 38" seat pitch.

I usually use mileage to upgrade from Economy, but almost anyone would agree that the extra money you pay for Deluxe is quite worth it.

Service at EVA has deteriorated over the years. The planes are understaffed, and the cabin crew aren't as attentive like before. However, I still believe their service can beat their Western counterparts but probably not their Asian competitors like Cathay Pacific and Singapore Airlines. EVA use to do drink rounds, but it has become somewhat inconsistent everytime I fly.

All in all, have a great trip in December! Be sure to write a trip report for us!
Posts: 83
Joined: Sun Oct 20, 2002 10:59 am

RE: LAX-TPE On EVA Air Evergreen Deluxe

Sun Aug 22, 2004 10:31 pm

I am also looking forward for EVA's B777 too. I hope they will use the 777 for the EWR-TPE next year.
It is ashamed that the services on the Evergreen Deluxe class have not been up to par with the other Asian counterparts but EVA is still a good airline to fly.
In regards to the drink rounds, nowaday, they just put the drinks on the counter in the kitchen and have the passengers take it whenever they feel like it.
Also, with the new FF mileage system, I feel its is easier to upgrade to the next class than before where you have to wait for your certificates.


Topic Author
Posts: 665
Joined: Fri Aug 24, 2001 12:35 pm

RE: LAX-TPE On EVA Air Evergreen Deluxe

Mon Aug 30, 2004 10:58 am

I agree that EVA Air is still a good airline to fly. Their service isn't too bad, and their Evergreen Deluxe is still an outstanding product.

I also feel that the new electronic mileage program (Can you believe it's already been almost two years?) is advantageous for upgrades. No more waits for 20,000 miles to be mailed to you.

However, I don't think the new upgrade award requirement (20,000 miles for Economy to Deluxe on N. American flights) is too reasonable.

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