Not sure if I'll have time to do a trip report, so I wanted to fill you in on the fantastic experience I had with Continental from EWR-LGW on 11/22-23, CO28, 767-200 N76153. Dunno if this belongs in trip reports or not... because its not a "formal" report.... Sorry if it should
There were many small touches I didnt expect from Continental that really made me feel like a valued customer. The crews were in the aisles helping wiht luggage, not just standing idly at their posts. After everyone was seated, the flight crew made sure to point attention to the blankets/pillows/headsets on everyones seats, and I appreciated that they were shrinkwrapped- an obvious sign that they were clean.
When the boarding door was closed, the crew came around with a silver cart, with a pink linen on top, and distributed newspapers to all the passengers who wanted on, and invited them to keep it. Once airborne, the flight crew activated the system, and I noticed that Continetnal upgraded its personal IFE a little bit-- the moving map feature has some new additions, like showing hte plane as a compass... and the in-flight trivia is quite nice to pass the time.
The crew came aroud with drinks and peanuts, and then collected the trash and came around with drinks again. Once the second drink run was done, they served dinner (quite nice, too) and then did drinks again. After the dinner trays were collected, they came around with coffee, tea and crackers. Then they did runs every 30 mionutes, and the flight crew was chatting away with passengers who couldnt sleep..
The breakfast was croissants with fruit-- and the croissants were warmed.
When the aircraft started decent, flight crews came around thanking everyone for flying Continetnal and shook peoples hands. 20 minutes before the captain made the announcement to be seated, flight crew topped off everyones tea and coffee and then collected trash as we broke through the cloud layer.
I was thorouhgly inpressed!