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Posts: 266
Joined: Mon Aug 04, 2003 4:21 am

NW LAX-DTW W/ Return

Tue Feb 22, 2005 9:04 am

19 Feb 2005
NW 336
Sch Dep 12:25am
Actual 12:48am
Sch Arr 7:43am
Actual 7:53am
Equip A320-212 N345NW

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Photo © Bill Bader

I arrived at the airport around 11:00pm and checked in through the self-service kiosk. Had a bit of an issue with my checked bag as the tag wouldn't print, so the agent had to re-do it. Security was not a problem. Once i got in the terminal, I was starving, but everything was closed and I obviously had nothing to look forward to on the flight. Boarding started on schedule, and i settled into seat 18A. Unfortunately it was a full flight on top of being a late red-eye. We departed a few minutes late because the lavatories were not functioning properly-I'm glad they discovered that before we left. The pursor was very odd...and not very skilled; if I were running the airline I would not have given him the position. I heard him tell some guy who was wearing his headphones before pushback that if he did not take them off immediately he would have to file an incident report. "If I see you with them again, I will be filing an incident report and you will have to pay!" Anyway, we left around a quarter to 1, and we took off on Rwy 7R. Backwards operations at exciting! Meal service consisted of pretzels and a beverage. I opted for three bags. And then i fell asleep for a few hours and woke to the sunrise over a blanket of clouds..quite picturesque. We landed just a few minutes late and pulled into gate A76 at the McNamara terminal. However, when I got to baggage claim, my bag was nowhere to be found after the claim told me that the LAX flight was complete. So i went into the baggage office and told the lady there that, and she told me to wait some more. I waited until the carousel literally stopped and then went back. She filed a missing bag report thingy and told me it was due in sometime today and that it would be delivered to my temporary residence. I really don't know how you lose a bag on a nonstop flight.

20 Feb 2005
NW 331
Sch Dep 7:31pm
Act Dep 10:37pm
Sch Arr 9:35pm
Act Arr 1:31am +1
Equip 757-200 N517US

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Photo © Shaun Edelstein

Yesterday was a snowy day in Michigan...I made my way to the airport through the weather at 5:45pm. I already knew my flight would be delayed by at least 40 minutes incoming from Boston. Went back to the baggage office and told her that the people called and said they would deliver my bag at 1pm today, but they never did. And so she had to fix that and told me that she would try to get it on my flight or the flight before me that was delayed if my flight was also delayed. Didn't make much sense but whatever. She did give me a $25 voucher, as if that was supposed to make up for it. When I got into the airport, I discovered that the flight had been pushed back to 8:25pm. Later it became 9:10pm, then 9:21pm, and we finally left around a quarter to 11. The snow crippled Northwest's operations...i looked at the flight monitors a lot, and every single flight was delayed, with the majority being delayed 2-3 hours or more. So i had quite some time to get acquainted with the very nice NW terminal in Detroit and to eat food, which I did. Finally, we were able to board the plane...and the best part of the whole thing was that it was EMPTY. everyone had a row to themselves basically, which was quite useful because everyone was tired from such a long night. After pushing back we seemed to sit in front of the terminal for quite some time. Then we taxiied for a long time. Then we waited to be de-iced for some time. Then de-icing took a while. By the time we reached #1 in line for takeoff it was almost an hour after we had pushed back. Takeoff was a bit bumpy, but not too bad. The "meal" service consisted of a choice of a turkey sandwich or a roast beef sandwich; I opted for the roast beef, which was marginal at best. It was accompanied by an Atkins s'mores bar and carrots. The Atkins bar looked and smelled disgusting, so I didn't even try it. After the meal, I stretched out and fell asleep for awhile. I woke up about 2 1/2 hours later, and pretty much everybody was asleep, with many stretched out as I was. We made a bumpy approach into LA soon thereafter, and again we landed in the opposite direction due to storms in the area. The final approach was very bumpy, and it seemed like the captain was having a bit of trouble keeping the aircraft lined up. The landing was truly awful...bounced up and down a few times and then the whole plane shifted hard left then hard right then hard left, things went flying. But at least we all made it in one piece, despite being just under 4 hours late. I had to go to the baggage office again, and they still couldn't tell me any useful information or give me my bag (I still have no idea when I will ever get it). An interesting note: there was a flight that was diverted to LAX from Orange County because it was just as delayed as we were, and that is apparently unacceptable by Orange County standards-past curfew. If ours was a long night, theirs must have been even longer. Finally got home around 5:30am eastern time (2:30am local time). A lovely NWA experience.
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RE: NW LAX-DTW W/ Return

Wed Feb 23, 2005 12:53 am

Nice trip report Peter! I really do wonder when you will be seeing that bag again. I'm surprised you got that pseudo-meal on the flight back-even if it was disgusting. Glad you got to see the new DTW terminal. I'd really like to get there too, but unfortunately that would mean flying Northwest  Smile.
The Best Care in the Air, 1984-2009
Topic Author
Posts: 266
Joined: Mon Aug 04, 2003 4:21 am

RE: NW LAX-DTW W/ Return

Sat Feb 26, 2005 9:01 am

If you choose to fly Northwest, beware. They will lose ur bag on a nonstop domestic flight. They will say they will deliver it the same day but they wont call until the next day. When they call they will give a delivery time but will never deliver it. You will have to go back into the luggage office a 2nd time and rearrange delivery. While standing in the line of 20 people you will call the number provided to you and will speak with an automated lady that has trouble understanding the English language. She will then tell you goodbye and hang up. In the office, the agent will tell you that she has updated your file and to look for it in the baggage claim after the flight you are taking. Your flight will come in 4 hours late and you will have to stand and wait at 2 o'clock in the morning after spending 5 hours in detroit airport and 5 hours on a plane, for a bag that most likely won't be coming. You will have to go into a baggage office for the 3rd time in a 2nd city and wait in another long line to speak to an agent who will tell you nothing, so you will go home without your bag. When there, you will have to call many different numbers many different times until you finally get through to a human being who will tell you that the bag is in Detroit with 1500 other bags because of the snowstorm and she doesnt know when it will ever get to you. She acts as if a snowstorm in Detroit is a rare occurrence and that it was somehow related to your flight from the day before it happened. She will then tell you after putting you on hold for 20 minutes that the bag is coming in tomorrow, and she will make you call the LAX baggage office when it does. when you object to this because it shouldnt be your responsibility she will give you the attitude of an airline representative with only the best customer service in mind: "Fine, then your bag will come whenever it comes." You agree to call the LAX baggage office number, but it will never be answered, and you cannot leave a message because the inbox is full, no matter how many times you call. However, they will eventually call you and demand that you physically come down to pick the bag up from the airport. This is not something you are willing or should have to do, but you cannot tell them that because you cannot get through to them. So you will try again with the automated lady, whose every word you have memorized by now. She will "have trouble getting you through to an agent," so she will provide you with the number for the office where you originally filed your claim. That number will be eternally busy. You will then try a luggage number that will not answer because its hours are until 4pm CST when you dont get home until 4pm PST. You will then go as far to try a reservations number and speak with an agent that can give you nothing but an 800 number from Minneapolis. Not thinking, you write this number down and call it. You hear your friend, the automated luggage lady, for the 20th time. Finally u get a call from Northwest, and the bag arrives exactly one week after you checked it in. All this about a bag that should have never been lost in the first place.
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RE: NW LAX-DTW W/ Return

Sun Mar 06, 2005 8:26 pm

When flying Delta GSO-CVG-DFW back in 1998, when my bag did not show up in Dallas I was told the bag never got on the plane in Greensboro. I guess the same thing happens if they lose your bag on a nonstop, it never leaves the originating airport to begin with.

That same bag got lost a year later on US, it got lost in Pittsburgh. The very same bag got lost 2 years later on AA at ORD. That stupid suitcase was cursed.

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