huawey
Posts: 54
Joined: Sat Oct 09, 2004 10:39 pm

Emirates SYD-AKL On A345 In F Class (with Pics)

Mon Mar 28, 2005 6:19 pm

Emirates Airlines Flight 412
Airbus 340-500
Seat 1A (F Class)
SYD-AKL
25th March 2005


I was hoping to go for a short trip during the Easter long weekend and decided to visit Auckland, New Zealand as I hadn’t been there for a while. Booked a one way fare on travel.com.au and it wasn’t as costly as I thought it would have been. I am flying LAN Chile back with my partner so I didn’t fly with EK on my return leg.

Few days before my trip, I rang Emirates for the limousine service but was told by EK that I would have to get my travel agent to book it on my behalf. Told my agent what EK had conveyed me and also told them not to bother with the service from Auckland airport when I landed. True enough, one day before my departure, an extremely polite man from the limousine company rang my mobile and confirmed the time and pick up address with me.

Finally the day to Auckland had come! At 6.45am, the limousine man was early as our appointment was 7am. He was very well dressed, decked in suit and tie. He greeted me and helped me with my luggage to the boot of the car. We didn’t communicate anymore while we were in the car until we arrived at the airport where he wished me a nice Easter holiday.

I proceeded to EK check-in counter which was very deserted at this time of the year. The Qantas and Singapore Airlines counters were packed with loads of passengers waiting to embark on their Easter holiday. In contrast, there wasn’t any queue in Economy and certainly there was also no queue for me in the First class counter as well.

Check-in agent was very friendly and I handed her my Krisflyer card, passport, ticket and promptly, she handed me a handwritten invitation to the UA lounge and my boarding pass. I found this handwritten lounge invitation gesture a nice personal touch compared to the machine printed boarding pass issued by SQ.

The queue to clear immigration was massively long, snaking at least 4 rows of lines but I was relieved to be ahead of the 100 odd Japanese students that came in right after me! Everyone in Sydney was trying to get out early in the morning of Easter Friday for their holiday! I think I waited for at least 30 mins before I breezed through immigration and x-ray check.

The UA lounge was one floor below the departure gates and I found the entrance to be extremely inviting and tastefully decorated. A very chirpy lounge agent accepted my lounge invitation card and told me she would do a boarding announcement once EK 412 flight was ready to board.

There wasn’t much to eat. Just some cereals and white/wholemeal bread for toasting. I took a can of orange juice and sit at one quiet corner. The lounge was massive but their First and Business class passenger were not separated at all.

UA Lounge
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Boarding announcement was announced by the lounge age around the boarding time stated on my boarding pass so I took a lift and went back up to the departure gate, 53.

I boarded at first instance as I was excited to be on my very first A345. Heard so many great things about them, i.e. being the quietest aircraft, and I just can’t wait for this wonder to take off so I can judge for myself!

In Sydney, only one aerobridge was used so everyone was jammed at the aircraft door as they were trying to show the cabin crews, who were standing at the door’s left and right, their boarding passes. I showed them my boarding pass and all the crew said was, ‘Seat 1A, to your left’. Didn’t address me by my name and no one cared to walk with me to my seat so I turned left to get to the first class cabin myself, but to get to F class section, I had to walk through the business class section first. The F cabin's entrance was blocked by a cabin crew and a technician/engineer at the aisle of the cabin. Despite seeing me waiting with my luggage, they continued chatting and ignored me until I had to tell them, ‘EXCUSE ME, PLEASE’, before they moved their arses to the left and right of the suites respectively for me to pass through.

I had no idea where 1A was and no one was around to show me so I looked around the ceiling but found no row/seat numbers. After a few moment of random scanning, I noticed that the seat number was on the top right corner of each suite’s sliding door. As there were no overhead luggage bins so I had to put my trolley bag on the floor near the foot rest of the suite. There was a cabin bag storage area on the floor, the left corner of the footrest area but it was simply too small for me to squeeze that in so I didn’t bother putting it in that designated area. It certainly wasn’t designed for a standard cabin trolley luggage.

Storage Area
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A while later, a crew member (Crew A) asked for my pre-departure drink and I ordered an orange juice. She conveniently placed the coaster and glass on the table in front of the IFE screen which was beyond my reach but at her arm reach. Would be a nice gesture if she were to place it by the armrest instead. Later, a very friendly Japanese crew came asking if I liked to have some Arabic coffee and I took the offer and the coffee was poured into a small cup and placed on the armrest, beside me. Crew A then came back and thrust a saucer in front of my face and said, ‘Figs?'. That’s all she said - ‘Figs?’ She placed it conveniently for her on the same spot far beyond my reach again. I had to unbuckle my seatbelt and reached for the saucer and OJ glass and placed it beside me.

Pre-departure drinks
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Arabic Coffee & Figs
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I started to look around the cabin and really liked the cabin ambience that was created by the lighting mood set by the LED. I found the gallery which was in front of my seat, behind the nose of the aircraft to be very messy with a half finished Starbucks coffee on the bar area and the Purser working away on her Compaq tablet and stacks of paperwork at the bar too. She did not come and introduce herself and my first conversation with her was when I came out of the lavatory later.

Mood lightings
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I noticed that there was a lot of wear and tear of the suite, especially around the walls near the foot area, with dirty shoe marks on the side of the wall. The gold painting on the trimmings of the sliding doors was peeling off, making the cabin looked tired and sloppily maintained.

Pyjamas and slippers were already placed on the floor of the cabin bag area and it was a size M. Was pleasantly surprised that they provided us with the PJs and slippers for flight time of just 3 hours.

Slippers & PJ
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I went to the lavatory to visit the infamous toilet with a window above the toilet seat and found the cabinet to be wide opened, unlatched. I tried to latch it but it just wouldn’t do it. The Purser came around and saw what I was doing and she gave the cabinet door a hard push, and then it was securely latched. Interestingly, the lavatory itself was so small! Also, if you wanted to look through the window, you had to crouch SO LOW that your face would literally be in front of the dunny! There was only one lavatory in F class. For today, it was enough for the 2 of us.

Doors were turned to automatic and Crew A came to pick up my glasses/saucer and she noticed I didn’t finish my coffee and she asked me succinctly, ‘Don’t like it?’, I only smiled.

This time the Purser, came out of the gallery and asked me if I could stow my trolley bag into the cabin storage space but I told her it can’t fit in. She grabbed my bag and tried to squeeze it in, trying to slide the bag in from top down, sideways etc and I was extremely unhappy with her trying to manhandle my leather trolley bag the way she was! In the end, she said, ‘That’s alright, leave it there for the time being!’. Well, you can’t blame me for not giving me an overhead compartment to stow my bags away!

Anyway, push back was on time at 9am sharp. We didn’t have too many aircraft ahead of us and we pretty much lined up and took off without further delay. I must say the take off was much quieter than the usual B744 and B772 and I was very impressed with the noise reduction effect it had in the cabin.

Its strange having the gallery in front of me when most of the time, my experience was having the gallery behind me. During takeoff, the crews were very busy talking. The volume of their talking was definitely louder than the engine sound, with the Purser the loudest.

Sighting before takeoff
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Engines while taking off
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Once the seatbelt sign was turned off, Crew A came over and took my ‘Brunch Order’. It was this part which I thought they really lacked training when they were taking meal orders from passenger. Questions were curt and abrupt like, ‘Drinks?’, ‘Fruits?’, ‘Main?’. Also, on the menu for salad choice it was printed, ‘Your choice of dressing’ but she didn’t even bother asking me. I told her I like to have a cafe latte but she said its found by my armrest! I told her maybe the cold ones but there were certainly no hot ones there and I like to have a coffee made straight from the espresso machine. She didn’t seemed to encourage that and attempted again by asking me if I like to have the ‘cold one’ by my armrest mini bar instead! Firmly, I told her, ‘I like to have a HOT café latte from your espresso machine’. Without concurring the drink order, she asked in the usual manner, ‘Dessert?’. I didn’t mean to be picky or overly critical but the experience she was giving me was like going to a Hungry Jacks fast food restaurant!

Menu in red leather folder
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I tried to get the chair to move to a comfortable position and despite pressing on their elaborated touch screen console, it still wouldn’t budge at all. The Purser noticed and came round asking me if everything was alright. I told her the remote seemed very complicated and she said, ‘Oh is that so?’. Anyway, I told her I can’t get the chair to move and she took over the console and tried it herself and, yes, the stubborn chair just wouldn’t move as well. She then opened a panel on the side of the suite and was busy working away, seemingly trying to press some buttons to reset the system or something. After that, it worked.

I spent a while familiarising with the touch screen console to operate the IFE but a lot of work and precision were required by working on an array of arrows to move the mouse pointer to the precise position to point at the correct button. Main control buttons like stop/pause, play, fast forward/backward were not available separate on the other console that was found in the armrest. The screen itself was MASSIVE. I think its wonderful to have a screen of that size but as its mounted on the wall of the suite and if you like to lie down completely, you wouldn’t be able to see much of any movie! The headset was in a black suede pouch and was already in your suite pocket by the IFE. The only thing handed out to you is the red leather folder containing your meal menu.

Touchscreen console & IFE Screens
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Now to the seat itself. The width of the seat was a tad too narrow, I reckoned. The armrest itself wouldn’t come down when the bed was completely flat as well. I think only one side did but not the other. The cushion was upholstered in leather and there was a lot of soft padding in it and it was most comfortable to lie down for a snooze! Blanket was wrapped in plastic placed behind your seat and a big pillow in white cotton linen was placed on your seat. I did try to activate the seat massage and tried to activate all the 5 zones and none of them worked despite increasing the speed/intensity levels.

All about the seat
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Vanity Mirror & Amenity Kit
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Meals today from Sydney to Auckland was a ‘Brunch’ Service:


Juices

Selection of fresh fruit juices
Orange, carrot and grapefruit

Appetisers
Assorted Fruits
Seasonal Fruits
Salad
Freshly prepared with your choice of dressing

Entrees
Australian Mixed Grill
Consisting of grilled beef tenderloin, lamb cutlet, veal sausage, sautéed field mushroom, slow roasted tomato, baby spinach and roesti potatoes

Omelette with Gruyere Cheese
Plain omelette, topped with grated gruyere cheese, accompanied with creamed spinach, red peppers, grilled veal sausage and roesti potatoes

Escalope of Chicken Parmigiana
Placed on spinach fettuccini accompanied with sautéed mushroom, broccoli, yellow squash and tomato ratatouille

Desserts
Fruit Pavalova
Light pavalova, garnished with fresh fruits

Beverages
Tea
Ceylon, China, Earl Grey, Camomile

Coffee
Freshly brewed or decaffeinated

Chocolates


Meal was served very quickly with the table cloth laid down first. I really appreciate the bread roll basket with an assortment of bakery in it. There was a croissant, 2 slices of white bread and 2 other bread rolls (no idea what their names were). Then a tray of the salt/pepper shakers, a small bottle of extra virgin oil with balsamic vinegar, a butter dish and a disposable size salad dressing was placed in front of me. The cutleries and a toothpick were clipped onto the napkins and placed on the right of the tray table. The toast was done well and not burnt and the bread rolls were warm. I could not spread ANY butter or try to even get the butter out from the dish itself. It was hard as rock! I ended up leaving it untouched and worked on the croissant and cupcake instead.

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The salad was served next and it was fresh and of a good size portion. I found the salad dressing really appetizing and went really well with the choice of vegetables/mushroom.

http://img.photobucket.com/albums/v673/tan_marty/IMG_0680.jpg

I ordered the mixed grill and the plate was placed in front of me after my salad plate was cleared. The beef and lamb were really tender and moist and the gravy went so well as condiments to the mashed potato, mushrooms and sausage. The vegetable and tomato were also cooked just right and had definitely retained its flavour in them, which were great accompaniments to the meat.

http://img.photobucket.com/albums/v673/tan_marty/IMG_0685.jpg

Finally, my café latte arrived with 2 cubes of sugar on the saucer. It was probably 2/3 full and 1/3 foam, leaving almost a mouthful of latte to sip but still it was great to see the espresso machine having a good workout!

http://img.photobucket.com/albums/v673/tan_marty/IMG_0682.jpg

Lastly, the fruit pavalova came and it was a great dessert to round up the brunch service!

http://img.photobucket.com/albums/v673/tan_marty/IMG_0689.jpg

I though I was going to get some chocolates as it was on the menu and was quite looking forward to some pralines but wasn’t offered any. Maybe they decided not to hand it out.

I had the opportunity to turn down the seat fully flat and closed the suite sliding doors. I certainly like the cushioning it had compared to the ones on SQ (even with the down-filled mattress laid on). I could imagine myself having hours of good sleep on those really soft leather cushions!

http://img.photobucket.com/albums/v673/tan_marty/IMG_0690.jpg

The mini bar was quite cool. There were cans of orange juice, peach tea, an empty glass, chocolate coffee and Evian water. The mini bar did not have a cooling unit to keep the beverages cold and it was kinda weird to drink ‘iced’ peach tea, at room temperature.

http://img.photobucket.com/albums/v673/tan_marty/IMG_0696.jpg

Photos on descent
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Overall, I find the service a tad cold and impersonal like they were not keen to give you a good run of their so called 'award winning service' as advised by the captain during his pre-departure annoucement. They certainly did not make me feel that it was an award winning service, let alone the service level I expected from their First class product. Questions were very abrupt and curt like they were there to just do the perfunctory routines, i.e. Predeparture drinks, collect glasses before takeoff, take meal orders, serve them, clear them and full stop.

I would say that the aircraft and seat rated highly in my opinion but the service I expected from Emirates especially in their new First class was sorely disappointing.

Food quality was of excellent quality and was very impressed with their quality and design of their china wares. It was a pity that I did not have the chance to sip Dom Perignon or any of their wines, or even try their caviar. Next time... maybe.

Check-in: 9/10
Food: 9/10
Service: 5/10
Ambience/Comfort: 10/10
 
QANTAS077
Posts: 5176
Joined: Wed Jan 14, 2004 5:08 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Mon Mar 28, 2005 10:31 pm

great report, the photos are great but the large file size makes it very hard to scroll the report, nice read though! personally, i'd not spend that much money to cross the ditch in F class on Emirates, the service at best is average.
 
boeingforever
Posts: 200
Joined: Wed Dec 08, 2004 12:05 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 1:31 am

your wayyyy to critical man
 
ERJ145LR
Posts: 419
Joined: Thu Aug 26, 2004 12:55 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 1:38 am

Wow! BEST trip report i have ever seen. How in thw world did you get to fly 1st class on Emirates? Thats like a once, if at all in a lifetime experience!! Smile Thanks so much for a report with pics on what must have been a truly incredible experience!
 
ba319-131
Posts: 8153
Joined: Sat Jan 13, 2001 1:27 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 2:36 am

Very nice and loved the photo's, though as stated above, they did make scrolling down a little difficult.

The flod looked pretty good and well presented, though the service and attitude you reported seemed pretty poor.

I've never been a fan of Emirates though may well fly them to add the 345 to my 'flown' list. I think your report pretty much sums them up, just like all carriers they are hit or miss depending upon the crew.

Hopefully you'll post the return on Lan.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
BMIFlyer
Posts: 8065
Joined: Mon Feb 23, 2004 7:11 am

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 3:13 am

Good Report there  Smile

Great Pictures too Big grin



Lee
Sometimes You Can't Make It On Your Own
 
USAFHummer
Posts: 10261
Joined: Thu May 18, 2000 12:22 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 4:23 am

Very well done report! Thanks for the pictures as well, they were awesome!

Greg
Chief A.net college football stadium self-pic guru
 
mhodgson
Posts: 4673
Joined: Mon Dec 30, 2002 8:47 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics

Tue Mar 29, 2005 5:05 am

Quoting BoeingForEver (Reply 2):
your wayyyy to critical man

I disagree - if you pay to fly First, you expect the best service possible. I would be disappointed too!
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
Carfield
Posts: 2035
Joined: Fri Dec 19, 2003 5:49 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 6:19 am

Thanks for a report and I am very tempted to fly SYD-AKL on Emirates in the near future. I am really surprised that they provide the PJ/slippers/amenity kits for this short three hours flight. This is what I called a real first class service. The meals look excellent, as well as the seats...

About the F/As, I am not surprised to hear about them because it is my experience in Y. Some F/As are warm, but some of them are not. I guess that has to do when you have a mixed/multi-national F/A team... I think your critique is reasonable and for a F class ticket, you should get a really good service.

Nevertheless, I still want to fly them just to get all the amenity kits and stuff... maybe this summer... hehe...

Thanks,
Carfield

PS. Any chance for a return flight report... Lan Chile is another great international carrier out there.
 
daron4000
Posts: 604
Joined: Mon Mar 07, 2005 12:17 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 7:58 am

That was a great trip report! Finally we get to hear first hand what Emirates private suites are like. The pics are amazing, and what is the espresso machine like?
 
huawey
Posts: 54
Joined: Sat Oct 09, 2004 10:39 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 9:05 am

Quoting Daron4000 (Reply 9):
That was a great trip report! Finally we get to hear first hand what Emirates private suites are like. The pics are amazing, and what is the espresso machine like?

I wouldn't normally have any chance to fly EK but I was lucky to get to try out their A345 on the SYD-AKL route. I don't know how their espresso machine looks like but she was certainly not too keen to use them by suggesting the cold ones in my mini bar instead.

Quoting Carfield (Reply 8):
I am really surprised that they provide the PJ/slippers/amenity kits for this short three hours flight. This is what I called a real first class service. The meals look excellent, as well as the seats...

Their PJ/slipper sets are really quality stuff! My partner commented that I looked like an aubergine when I was dressed in the SQ PJ at home! Thank god they are handing out colors like blue now!

Quoting Qantas077 (Reply 1):
great report, the photos are great but the large file size makes it very hard to scroll the report, nice read though!

I was in such a hurry to post a TR straight after my return from AKL and I really ought to resize the pics before I upload them onto photobucket.com! My apologies!


As for my return trip on LAN Chile, the flight was at 6am and I had to be up at 2.45am so I was so dead tired when I was onboard their flight. Didn't take much pictures as I was sleeping most of the time. I took about 3 pictures and I would write a quick write up on LAN later as their service is awesome!
 
Qantasclub
Posts: 729
Joined: Wed Nov 19, 2003 2:48 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 10:20 am

Hi,
Great trip report, I really enjoyed reading it.
It's dissapointing to see that what is an excellent product (hardware-wise) has not been accompanied by the appropriate service levels you would expect for an international first class. Really takes the shine off 'award-winning' which Emirates has always been very overt in advertising. I wonder whether the airline is expanding too quickly to ensure adequate consistency throughout.
It's funny to hear an american comment on how critical you are...they don't realise that international first class on world class airlines such as CX, SQ, BA and QF has set such a high standard way beyond what any north american airline would be capable of offering.

But well done and look forward to reading more of your further trip reports,

Qantasclub.
Long Haul is the only way to go
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 12:43 pm

Quoting BoeingForEver (Reply 2):
your wayyyy to critical man

Excellent report, great pictures with equally detailed commentaries.

I dont think you were being over critical at all. If I wanted sloppy attitude in First Class, I'd fly an american carrier, and not pay good money to fly EK or any other premium carriers.

I'm surprised that EK's First Class crew had such a sloppy attitude. I've had two Y class flights on EK previously, and both sets of crew were excellent, surpassing SQ and CX by a mile if I may say! I've also heard that EK's service is really hit and miss, so I guess you were a little down on your luck on that flight.

By the way, what nationality was Crew A?
There's always a better way to fly...
 
CaptainTim
Posts: 378
Joined: Fri Dec 31, 2004 1:43 am

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 1:17 pm

WOHOOO!!! loved this report.. of my favorite seat in they sky.. Emirates A345 First class!

kinda dissapointed thoguh  Sad didn't expect the service to be THAT poor, if thats what really happened, you should report it back to emirates.. i'm sure the Customer Service personnel there would be a lore more courteous... and you might get somethign back  Wink

Really enjoyed your pics.. but i think the service you got on this flight is appauling..for the price i pay, that kinda crap service is unacceptable tell Emirates bout it they ought to know.

great report thoguh ... remember to upload pics onto A.net if you haven't done so already lookin forward to seeing those

tim
Gulfstream Planeview Cockpit: "why have hundreds of buttons when a CCD does the same thing and more?"
 
huawey
Posts: 54
Joined: Sat Oct 09, 2004 10:39 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 1:28 pm

Quoting SQ772 (Reply 12):
I'm surprised that EK's First Class crew had such a sloppy attitude. I've had two Y class flights on EK previously, and both sets of crew were excellent, surpassing SQ and CX by a mile if I may say! I've also heard that EK's service is really hit and miss, so I guess you were a little down on your luck on that flight.

By the way, what nationality was Crew A?

I have no idea what nationality Crew A was from except that she spoke the same language with the other crews while they were busy yakking away during their meal time and take off/landing.

I like a bit of consistency when I fly premium. I'm not expecting them to treat me like a royalty but a bit of smile and politeness wouldn't kill. I especially don't appreciate their attitude especially when they told me off/manhandled my trolley bag (approved cabin bag dimensions), letting them know their seat didn't work and getting a cup of cafe latte which was an option on their brunch menu.

Oh I didn't mention that the captain/FO stepped out of the cockpit after take-off and headed to one of the empty suite for a snooze! He even shut the privacy door as well! I thought that was VERY interesting! I wonder if that's a standard practice for EK!
 
CaptainTim
Posts: 378
Joined: Fri Dec 31, 2004 1:43 am

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 1:47 pm

i think you should defintely complain to Emirates.. i mean the Captain/FO must have just thgouht that there are so few passengers in First Class they would risk coming out for a nap.. expecting noone of you guys would notice and complain..

you should tell emirates that you feared for your life as you saw the captain and FO come out.. and they might give you something back in return  Wink never hurts trying

still great report
tim
Gulfstream Planeview Cockpit: "why have hundreds of buttons when a CCD does the same thing and more?"
 
js
Posts: 99
Joined: Sat Sep 01, 2001 12:42 am

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 3:19 pm

Quoting Huawey (Thread starter):
I had no idea where 1A was and no one was around to show me so I looked around the ceiling but found no row/seat numbers.


Are you joking? Couldn't find 1A? WTF man, it's 1A for chrissakes!

Quoting Huawey (Thread starter):
There was only one lavatory in F class. For today, it was enough for the 2 of us.

I would hope so! Really though, there are only 12 seats in the F cabin! How much time do you spend in the loo?

You know when you're looking to be critical all the time, the experience is bound to disappoint.
 
huawey
Posts: 54
Joined: Sat Oct 09, 2004 10:39 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 5:13 pm

Quoting Js (Reply 16):
Are you joking? Couldn't find 1A? WTF man, it's 1A for chrissakes!

I take SQ F class all the time and I only been on their B744 so I'm quite accustomed to SQ seating arrangement and SQ got 1B and not 1A. Also, I thought someone would show me to my seat but apparently not so I was a bit confused there for a while.

Quoting Js (Reply 16):
would hope so! Really though, there are only 12 seats in the F cabin! How much time do you spend in the loo?

I planned to give a detailed TR so I thought why not just mention everything that I have observed. Like I said again, my F experiences are all on SQ and there are 2 lavatories for 12 passengers on B744 on SQ so I was basically comparing that to what SQ has on offer as I got something to compare EK to. I'm not fussy with how many toilets they have but I am merely stating what I observed. Wasn't going to write a complain letter to anyone about that!

Quoting Js (Reply 16):
You know when you're looking to be critical all the time, the experience is bound to disappoint.

I didn't board planning to critique everything I have experienced. If the service was good and personal, it would have left a lasting memory in me and therefore, my TR would be full of praises on their service level. Fortunately, I was very fond of their product and the service level from the Japanese FA was indeed exceptional.
 
KFly
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 10:43 pm

You can just sense a hint of jealousy from those who claimed you're too critical in your TR.  cheeky 

Great report Huawey. You bought a first class ticket, you should expect a first class service, no more no less.


K
Yes, I love to have some warm nuts.
 
teva
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Mar 29, 2005 11:18 pm

About the crew going to sleep, it is just because the flt continues after AKL, and they have additionnal crew members. Their job is to sleep first, then take over the commands while the first crew wil go for a sleep.In most of the airlines, there is a crew rest area, so you don't see the pilots going for a sleep. In EK, apparently, the pilots are lucky enough to enjoy the FC suite.
About the attitude of the FA, I understand your disappointment, and I think you should report it to EK management. That's an issue they take very seriously. However, since the airline is growing very (too?) fast, they may have problems with recruitment.
Teva
Ecoute les orgues, Elles jouent pour toi...C'est le requiem pour un con
 
EK773
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Wed Mar 30, 2005 2:02 pm

The are two lavatories for First Class passengers on the EK A340-500. There is one behind R1 door which does have a window. The second is located in the galley area forward of L1 door adjacent to the cockpit. That makes 2 toilets for 12 passengers.

The window is not so low, its just thats its in line with all other windows along the aircraft fuselage... so i guess it depends whether you are sitting or standing as to what view you're gonna get !!!
 
huawey
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Wed Mar 30, 2005 7:20 pm

Quoting EK773 (Reply 20):
The are two lavatories for First Class passengers on the EK A340-500. There is one behind R1 door which does have a window. The second is located in the galley area forward of L1 door adjacent to the cockpit. That makes 2 toilets for 12 passengers.

The window is not so low, its just thats its in line with all other windows along the aircraft fuselage... so i guess it depends whether you are sitting or standing as to what view you're gonna get !!!

Ah, the lavatories must be separated as I went to the one on the right of the aircraft. A lady was with the purser trying to push open my door when I was trying to get out. Also I heard the purser mentioned, 'Ah yes, Mr XXX is in the toilet.' So I thought that was the only toilet in F.

Yeah that's true about the window in the lavatory. Silly of me to try to peek through the lavatory window in the toilet when I can do it at the comfort of my seat. But I must say its really cool to see a window in the lavatory.
 
A340600
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Thu Mar 31, 2005 9:25 am

I'm sorry but I simply cannot read any more, you are actually putting me in a bad mood! You manage to criticise just about everything, who wants to look out of a window in the toilet anyway!

It seems you went on that plane to fault EK in every way. You have to expect the galley noise if you're in 1A, and how can you not find your seat when you're in 1A, the most obvious on the entire plane!

I liked your report, but I had to stop, it was becoming rediculously critical. I mean no offense in my reply, just stating my opinion,

Sam
Despite the name I am a Boeing man through and through!
 
huawey
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Thu Mar 31, 2005 2:09 pm

Quoting A340600 (Reply 22):
I'm sorry but I simply cannot read any more, you are actually putting me in a bad mood! You manage to criticise just about everything, who wants to look out of a window in the toilet anyway!

I liked your report, but I had to stop, it was becoming rediculously critical. I mean no offense in my reply, just stating my opinion,

Haha.. that's okay. I'm glad you stopped and made the effort to make me know how you felt about it.

I'm also stating my opinion on my experience. I posted some TR with good experiences with other airlines before. Hopefully, my next flight with EK, I could experience some good ones and deliver good TRs for the die hard EK fans.

I read tons of TRs before, good or bad and never thought personal experiences with their flight can cause quite a stir. I saw a terrible post with another guy who was in EK business class and didn't like the service but was smashed with 100 replies! Its tough but I stand by what I experienced and no ill-intentions there but just want to share my good experience (on the hardware/meals etc) and how I felt about their service with a.net.
 
MaverickM11
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Fri Apr 01, 2005 2:32 am

"I read tons of TRs before, good or bad and never thought personal experiences with their flight can cause quite a stir. "

You are absolutely right to criticise. None of the things you experienced should ever occur in such a premium product--airline, hotel, or otherwise. I'd barely expect some of the curt service you experienced in economy, let alone business or first.
E pur si muove -Galileo
 
js
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Fri Apr 01, 2005 5:31 pm

Martin -

You have a curious need to respond when others post with opinions that differ from yours. But anyway, let me just say a few more things.

First of all it is not apparent from your trip report that you were making a full comparison of the EK product to the SQ product. I didn’t feel that I really understood your impressions so I went and read some of the other trip reports that you wrote about your experiences in SQ F class. After reading those, your comments regarding EK become clearer. You write about a very warm attentive attitude displayed to you by SQ staff, which the EK staff did not display.

Well, that’s disappointing. But you know, the very nature of PERSONAL service is that it will differ from one to another. And when one attempts to “standardize” or “make consistent” personal service, that very attempt limits the experience.

By nature we also tend to be more comfortable with that we are most familiar with. You are an Asian man with family in Singapore who regularly flies on SQ. I am a Maltese man who spends a lot of time in the Middle East. It is reasonable that you may have a more natural affinity to the SQ experience and me to the EK experience. I fly both airlines in business and have exactly the OPPOSITE impressions that you do. On average I find EK to be welcoming and warm and SQ to be cool and regimented.

However, after reading some of your other trip reports I also believe that you are a person who is accustomed to being pampered and who has VERY high expectations. A quote from one of your recent trip reports -

“I unwrapped the towel from the plastic pack and stepped into the shower stall and found dispensers of body gel, hair shampoo and hair conditioner. No facial cleanser! Very well! Didn’t they know that we should never wash our face with normal body gel/soap??!! To the hell with it, I washed my face anyway and was resenting very moment of it when I cleansed my face with the harsh body gel. Luckily I brought my face moisturiser with me and I might just salvage what’s left of my face after my shower with the moisturiser later.”

There is nothing wrong with having high expectations but you have to accept that when you do, you will more often be disappointed. I am a recurrent 100K flyer which affords me the PRIVILEGE of usually flying in business or first. My experiences, be they positive or negative, are HIGHLY correlated with my expectations and MY attitude towards the flight crew. And this is true if you pay for the first class ticket or if you upgrade. The bottom line is that you reap what you sow. Your experience may have been better if YOU displayed a more pleasant, warm and patient attitude in return. Anyway, that’s how I see it.
 
huawey
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RE: Emirates SYD-AKL On A345 In F Class (with Pics

Fri Apr 01, 2005 8:32 pm

Quoting Js (Reply 25):

First of all it is not apparent from your trip report that you were making a full comparison of the EK product to the SQ product. I didn’t feel that I really understood your impressions so I went and read some of the other trip reports that you wrote about your experiences in SQ F class. After reading those, your comments regarding EK become clearer. You write about a very warm attentive attitude displayed to you by SQ staff, which the EK staff did not display.

I am making a comparison with SQ F is because that's the only comparison I have as EK and SQ are the only F I have experienced.

I wrote that I had warm attentive attitude from (not my) the SQ staff was because I did receive warm and attentive service from them. My comments on EK service were what I have experienced from my experience I had onboard. Like my LAN Chile flights on Y, I experienced true excellent service so I wrote it truthfully. EK, service from 2 average attendants, and one excellent FA, I also mentioned that truthfully as well.

Quoting Js (Reply 25):
By nature we also tend to be more comfortable with that we are most familiar with. You are an Asian man with family in Singapore who regularly flies on SQ. I am a Maltese man who spends a lot of time in the Middle East. It is reasonable that you may have a more natural affinity to the SQ experience and me to the EK experience. I fly both airlines in business and have exactly the OPPOSITE impressions that you do. On average I find EK to be welcoming and warm and SQ to be cool and regimented.

I find this part is so ludricrous! I've had my bad experience in Y class on SIA before so so did others on EK , whether of Asian descent or non-Asian. A not-so-warm service is just NOT, regardless of which national airlines or passengers' nationalities.



Quoting Js (Reply 25):
However, after reading some of your other trip reports I also believe that you are a person who is accustomed to being pampered and who has VERY high expectations. A quote from one of your recent trip reports -

“I unwrapped the towel from the plastic pack and stepped into the shower stall and found dispensers of body gel, hair shampoo and hair conditioner. No facial cleanser! Very well! Didn’t they know that we should never wash our face with normal body gel/soap??!! To the hell with it, I washed my face anyway and was resenting very moment of it when I cleansed my face with the harsh body gel. Luckily I brought my face moisturiser with me and I might just salvage what’s left of my face after my shower with the moisturiser later.”

I think when people fly F leisurely and are fare-paying passengers, they expect service to be at the very least pleasant. EK was definitely an airline I wanted to try, especially their A345, but I did like most part of it. High expectations, YES, as a direct result from the much advertised 'award-winning service' from these premium airlines; 'accustomed to be pampered', maybe yes, acquired from my F travel with SQ and LAN Chile/Qantas.

As reported on my other TRs, be it SIA, SIA lounge etc, I don't defend them and embellish my experience to be all good when something obviously aren't! This facial gel thing was meant as a joke and some (Ryanair!!!) did get it but obviously you didn't. Be it in my home country's airport lounge or SQ onboard, if its not up to MY expectations, I have truthfully reported it so.

Quoting Js (Reply 25):
Your experience may have been better if YOU displayed a more pleasant, warm and patient attitude in return. Anyway, that’s how I see it.

I guess I have to be lot more patient, warm and pleasant when I board another EK flight and other non-SQ flights. I will definitely try what you recommended so as to reap a better experience from these carriers. It has made me realised how well SQ has done since they always manage to impress me even though I was a sullen, frigid and impatient passenger.

[Edited 2005-04-01 12:42:43]
 
Ryanair!!!
Posts: 4071
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Sat Apr 02, 2005 9:46 am

It seems you went on that plane to fault EK in every way. You have to expect the galley noise if you're in 1A, and how can you not find your seat when you're in 1A, the most obvious on the entire plane!

Go onto a plane to fault? If eveyone wrote just nice trip reports, wouldn't that be boring? He simply wrote what he experienced, anything wrong with that?

Your experience may have been better if YOU displayed a more pleasant, warm and patient attitude in return.

Hmm... nowhere I read that he was being a bitch to the cabin crew...

Sometimes I wonder where the heck did all the objectivity go? I received the same treatment when I wrote a stinker about my US trip on NWA a few years back. I simply wrote what I experienced. Criticism was not taken lightly and I was lambasted to the stratospere for it.

I mean, C'mon! Does it bother you guys so much that we Asians are used to service levels far more superior? Hell, if I paid for First Class and got that kind of treatment, I would have got really pissed! What's more, I paid to fly Emirates (READ: AWARD WINNING SERVICE), not domestic AA or NWA!

First of all, not getting addressed by name in First Class was the first rule that was broken on this flight. And if I read correctly, there was only one other pax in the cabin. Award winning? It doesn't take a lot to remember 2 names. This is the kind of effort we have on an AWARD WINNING airline.

If this kind of service was displayed in Economy Class, I probably wouldn't have taken note. But this is a premium product, so let's all just get out heads straighten out here.

Put yourself in Huawey's shoes. If you guys are ok with that kind of service that he got, then maybe you are all used to mediocrity from the run-on-mill 2nd-rate carriers that are normally down on the list when it comes to in-flight service. One hint of a smile... and it is like "WOW, SERVICE WAS REALLY EXCELLENT TODAY! LET ME RATE IT 150 STARS!!!..."

So chill, ok? He is dealing with Emirates. I have had BAD BAD service on Gulf carriers too. So in a way, I can relate.

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
SQ772
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Sat Apr 02, 2005 10:47 pm

Truth be told, expectations of service is often times highly subjective. But one can spot good and bad service from a mile. Ryan's right, if I'm a full fare paying F class passenger on an airline that claims to be award winning, I'd definitely raise my expectations and see for myself if it is as good as it claims itself to be.

F class on EK's A345, well, I'd definitely expect to be pampered. If I were flying my national carrier SQ, I'd be many times more critical of them because they sell themselves to be "now more than ever, a great way to fly". And on all my flights with SQ on F, I've never been disappointed even though their service was sometimes deemed as fake and robotic. But at least they deliver the service with style, and you leave the aircraft feeling like the ticket you paid for is value for money. That's what service is all about.

I don't demand that a F class FA serves me like a lord, and wipe my mouth, or kiss my feet... but he/she must at least be professional, pleasant, attentive, able to pre-empt my needs and deliver the service with style even if it is a 13 hour flight. Many Asian carriers' FAs have done that... getting the meal service done efficiently and being able to serve wine without spilling alone is not what I call service...capable yes, professional service no.

If I were flying Y and got the service martin received, I wouldn't bat an eyelid... cos when you pay peanuts, you get monkeys.

Perhaps it's our Asian mentality, but I've come across Americans/Europeans who demand the world when they fly Asian carriers... so I doubt it has anything to do with race. But interestingly, when Americans fly the likes of UA or NWA, even a hint of smile sends them into cloud nine... then again, I suppose when an American flies in F, he's more often than not an upgraded passenger. So his expectations are always lower.

I enjoyed Martin's reports, cos they tell of inflight service through the eyes of a passenger who knows the level of service that other premium airlines in the market are offering.

Don't sugar coat TRs...keep them real.

Everyone is entitled to their opinions... gosh, I've been watching too much American Idol!  Sad
There's always a better way to fly...
 
joeyby
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Jul 15, 2008 11:47 pm

these comments make better reading then the actual trip report!
I think its just a case of a gentlemen with VERY high standards (fair enough) and a truly unprofessional service
 
pumaknight
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Wed Jul 16, 2008 11:24 am

great report and great pictures. That suite certainly had a bling look to it  Smile
NO URLS in signature
 
SFOMB67
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Thu Jul 24, 2008 4:57 am



Quoting Huawey (Thread starter):
In Sydney, only one aerobridge was used so everyone was jammed at the aircraft door as they were trying to show the cabin crews, who were standing at the door’s left and right, their boarding passes. I showed them my boarding pass and all the crew said was, ‘Seat 1A, to your left’. Didn’t address me by my name and no one cared to walk with me to my seat so I turned left to get to the first class cabin myself, but to get to F class section, I had to walk through the business class section first.

Wow, this is still kicking around after 3+ years! ! I believe the fact that there was only one jetway available, and you were "jammed" in with the commoners started this report downhill. And then noone recognized you by name, and you had to walk to your seat by yourself , and thru the business class !

Quoting Huawey (Thread starter):
I had no idea where 1A was and no one was around to show me

Every plane I've been on, it's the first seat on the left side of the plane (excluding the flt deck).
Not as easy as originally perceived
 
ek425
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RE: Emirates SYD-AKL On A345 In F Class (with Pics

Sun Jul 27, 2008 4:00 am

Nice TR Huawey.

I would also be quite annoyed if I had the same service as the F/A's gave you. People pay extra for first class to get the enhanced service. I think you should definitely complain to EK about this. Regardless of flight length, standards should be the same.

Quoting Huawey (Thread starter):
Entrees
Australian Mixed Grill
Consisting of grilled beef tenderloin, lamb cutlet, veal sausage, sautéed field mushroom, slow roasted tomato, baby spinach and roesti potatoes

Omelette with Gruyere Cheese
Plain omelette, topped with grated gruyere cheese, accompanied with creamed spinach, red peppers, grilled veal sausage and roesti potatoes

Very interesting about those two choices. In June 2005 when I flew PER-DXB in J, these were both options for breakfast on the flight. It seems that EK still don't change their menus often enough, or that they just cycle through the menus. But alas, the mixed grill is rather delicious Big grin

EK425
Upcoming flights: PER-SIN-CMB-LHR, LHR-GLA-LHR, GLA-LHR-MIA-CNF-CGH//GRU-MIA-LHR-GLA
 
nzrich
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Sat Aug 09, 2008 11:39 am

I have to say i think for the price that a First class seat would cost i would be expecting a lot more service than what was offered .. The least you would expect is some more personal service .. It the smaller touches that makes flights enjoyable and when your paying for First you expect them ..
"Pride of the pacific"
 
Ryanair!!!
Posts: 4071
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Mon Aug 11, 2008 4:55 am

The writer of this report (who is a friend of mine, actually) will no longer be responding because of all the negative backlash he received. He stopped coming onto airliners.net shortly after he wrote this report.  Sad
Welcome to my starry one world alliance, a team in the sky!
 
a1ring23
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Mon Aug 03, 2009 6:28 am



Quoting Ryanair!!! (Reply 34):
The writer of this report (who is a friend of mine, actually) will no longer be responding because of all the negative backlash he received. He stopped coming onto airliners.net shortly after he wrote this report.

That's quite sad, he shouldn't let some negative feedback from a few people stop him from sharing his experiences with the rest of us.

Pete
Where's the accelerometer on this thing?
 
baguy
Posts: 474
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Mon Aug 03, 2009 8:48 am



Quoting A1ring23 (Reply 35):
That's quite sad, he shouldn't let some negative feedback from a few people stop him from sharing his experiences with the rest of us.

Indeed, this is sad, but I think perhaps said few people should not stop him from sharing his experiences with us.

A good TR though.

BAguy
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Aug 04, 2009 12:48 am

Guys, he has moved on, I suggest that we do too.
Welcome to my starry one world alliance, a team in the sky!
 
1stClassDiva
Posts: 32
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Aug 04, 2009 9:46 pm

Loved your TR. Excellent pictures and story. Thanks for sharing your F experience with us.

Diva
http://1stclassdiva.wordpress.com/
 
1stClassDiva
Posts: 32
Joined: Mon May 25, 2009 10:49 pm

RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Tue Aug 04, 2009 9:55 pm

Oh crap....why don't I read the dates when these TR's are written. I'm responding to something a year old...lol.

Note to self: LOOK AT THE DATES.
 
abrelosojos
Posts: 4050
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RE: Emirates SYD-AKL On A345 In F Class (with Pics)

Wed Aug 05, 2009 5:16 am

Thanks for an excellent and detailed trip report.

Your report is consistent with my experiences at EK. Great hardware, and a crew that totally ruins it. I have found this over and over and over and over again with them. Usually, I have been lucky with crew from Eastern Europe, UK, New Zealand and the Indian sub-Continent. The crews from Australia and some of the Arab countries have been constantly miserable. Go figure!

One interesting thing ... the EK crews I have had in Economy have been MUCH better than J or F crews. Again, go figure!

Saludos,
A.
Live, and let live.

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