Lufthansa747
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Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 6:55 am

I decided I want to go do some shopping in Hong Kong, and my girlfriend also needed a visa run, so EK flights were booked at their temporary ticketing office on Asoke/Sukhumvit 21. I had Kenya Airways booked, but since EK would earn me United Mileage Plus miles, it was worth the slight surcharge or so I thought. Apparently EK doesn’t do advance seat assignments in economy, or so the agent said. She issued paper tickets despite the route being E-ticketing eligible.

Pictures can be found here:
http://lari.pp.fi/emirateshkg/index.html

05 August 2005
Bangkok Don Muang (BKK/VTBD) – Hong Kong Chek Lap Kok (HKG/VHHH)
Emirates EK 384
Boeing 777-31H
A6-EMP
1345-1745 (1420-1810)
Economy Class, Seat 23K (Exit Row)

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Photo © Snorre - VIP Vienna International Planespotters
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Photo © K.H. Ng - HKAEC



Checking the Emirates website in the morning, the inbound from Dubai was expected to arrive just a few minutes late instead of 3 and 1 hours late on August 3 and 4. A taxi to Don Muang was quick from Rama 4 as usual, and thankfully the queues weren’t long at all at the EK counters. I can only imagine what they could have been with all 434 passengers there. The two-class 777-300 is a true cattle truck, seating 49C and 385Y passengers.

The Thai Airways agent was very friendly, gave us exit row seats as requested, and confirmed that our UA numbers were in the booking. We then quickly cleared immigration, and headed to the very basic Lufthansa Business Lounge for some snacks and drinks. They have only chips and cookies, as well as a small selection of drinks. I had a few shots of JW Black Label.

Boarding was from gate 46, not too far from the LH lounge. Activity at Don Muang was the usual afternoon traffic from Europe, including AY MD11 and KLM 747 at the nearby gates. Boarding time came and went, no announcements whatsoever were made. Finally, about five minutes before the scheduled departure time, the agent announced “Emirates to Hong Kong now boarding”. How about trying to board a 434 seat plane in some kind of an order? Funnily enough, Garuda and PAL, who don’t have the greatest reputation, were doing just this at the nearby gates and were on time as well. PAL had sent an A340 to Bangkok today.

We took our seats in the exit row – the aisle seat was occupied already and a guy was praying on top of a blanket in front of the door. I needed to use the toilet – one of them was in a horrible shape with some liquid and tissue on the floor. An announcement was made that we will be delayed due to late arrival and technical problems. Hot towels and menus were distributed – nobody bothered to smile at all. Yet, I was impressed to get a menu. The flight was maybe 60-70% full in cattle class. Despite having 3-4-3 configuration, the seats were ok compared to Thai’s 10-abreast config. However, 9-abreast is obviously much better, and I don’t understand an airline claiming to be world class putting 10 abreast seating to its 777 fleet.

We finally pushed back after a 35-minute delay, and taxied to runway 21R for departure. Nose camera was switched on for the takeoff. We rolled for an eternity, and seemed to use most of the runway before finally lifting off for the short hop to Hong Kong. Meals were quickly distributed once the seatbelt sign went off, and I was glad to see proper sized trays still used. I chose the fish main course, and it was great as was the rest. One of the best economy class meals for sure. However, the roll was cold and rock hard, drinks were served only once, and the crew attitude left a lot to be desired. My girlfriend’s request for a cup of tea was met by a rather rude “later”. It indeed came about an hour later.

I ordered a Tia Maria on the rocks after the meal – it was listed on the bar service part of the menu. It never came, despite pressing the attendant call button six times. A few F/As passed by as well, nobody bothered to stop by although the light was on. Actually, the bar service part is waste of paper on the menu as a proper drink service was never offered. The purser announced that duty free is available on this flight – so I finally stopped a flight attendant as I wanted to buy something. Her rude reply was “I don’t think we have time” and she then disappeared. Airshow did not work on this flight – nothing on the PTVs, and other screens displayed a white screen with AIRSHOW on it.

I then snapped a picture of the cabin, and used the toilet. By this time, also the second toilet was in dismal shape – I couldn’t help taking a picture as I had my camera with me. All world class Asian airlines clean their toilets in flight. Litter from the trays was all over the aisles, nobody bothered to collect that. The crew had disappeared at this point, and later took their jumpseats for landing. Particularly the flight attendants in our section of the cattle truck had this “we couldn’t care less” attitude.

We landed late on runway 07L, and taxied to gate 66 for disembarkation. I grabbed a business class menu on the way out – it looked just like economy with an added shrimp appetizer. Business seemed to have very tight legroom and rather old style seats. A thank you to the crew was met by a blank stare, and we then quickly cleared immigration and took the Airport Express to Hong Kong Island.

JW Marriott Hong Kong

Took a taxi to the hotel from the AEL station as we didn’t want to wait for the free shuttle. Traffic was bad, and the journey took about 20 minutes. An upgrade to executive floor was provided as usual, and we were escorted to our room on the 34th floor. Nice if a bit small typical Marriott room, with all the amenities you would expect from their flagship Asia-Pacific property. The lounge had excellent snacks in the evening, and the breakfast wasn’t bad either. They let us take a shower and change at the health club before heading to the airport on the second day. Very nice health club – Bvlgari toiletries were provided for example.

06 August 2005
Hong Kong Chek Lap Kok (HKG/VHHH) – Bangkok Don Muang (BKK/VTBD)
Emirates EK 385
Boeing 777-31H
A6-EMN
2225-0005+1 (2240-0010)
Economy Class, Seat 38B

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After a refreshing shower at the Marriott, we took a taxi to the Airport Express station and went to the Emirates check-in desk. The agent first made a big fuss about the one way tickets to Bangkok – she was within her rights to do so but this has never ever happened to me on flights to Thailand. She then commented that our small cabin bag and the Marriott shopping bags were too much, and that the roller bag must be checked in. “It is too heavy as well”. It was 10kg, and EK allows you a ryanairesque 7kg. Worth noting that Tiger Airways, Air Asia, Thai Air Asia, Jetstar Asia and Orient Thai have never made me check this exact same bag. I was getting extremely pissed off at this point.

We were at check in 2.5 hours before departure, and she could not assign any exit row or front cabin seats. “You’re lucky if I can seat you together!” Now, somebody explain to me if EK offers no advance seat selection, and we were 133 and 134 to check in, how the hell is it possible only shitty seats in row 38 are available when economy seats 385?

The ride to Chek Lap Kok was fast and comfortable as usual, and I enquired at the check in if she could assign us better seats. The agent looked at me with this “Why the hell do you stand there with boarding passes” look on her face. Reply to my mopite request was “no, full”. Even the cheapest of the Asian low cost carriers would say “I’m sorry sir, the flight is full”. Passport control and security check was fast, and we made the awfully long trek to gate 66. I bought a tube of Pringles at the Watson’s and wondered why on the earth we are flying on this airline instead of TG/CX whilst staring at The Pier CX Lounge entrance.

Boarding started 60 minutes before departure, and we made our way to the back of the long Triple Seven. Even with this, doors were closed 75 minutes later – i.e. 15 minutes late. Menus and hot towels were offered, and we pushed back for the 2h10minute flight to the Thai capital. Takeoff from runway 25L was extremely long again, and the plane was full in both classes. I had trouble seeing any quality image from my PTV as the brightness control had gone crazy. Headphones didn’t work. Nothing in the ridiculously thick entertainment guide matched what the system had. Same thing on A6-EMP.

We had fish for the meal again, same high quality as from Bangkok. Drinks were not offered until I asked the guy “could we please have some drinks?” “Yes, what do you want?” was the reply. Obviously I was seriously delaying his service. No refills whatsoever were offered. Crew decided to skip coffee/tea service in our section. I asked for another small bottle of wine, and this f/a with seemingly nasty attitude said “You see I need to really collect the trays? Maybe later!” Never mind that the galley was 2 meters away with the guy working there. She later literally threw a bottle of white whine to me…

We landed a few minutes late at Don Muang, and used a gate at Pier 5. Immigration had horrendous lines, but thankfully the “Thai Residents” line had only one family ahead of us. Picked up our bag and took a taxi home.

Service on both flights was absolutely appalling. Way below what I expect from low cost airlines in Asia, let alone from a quality airline. It doesn’t matter to me if EK wastes money on these 600-page timetables, 200-page duty free magazines, and plastic name tags for bags or what. Their service made the trip miserable. From Hong Kong check-in agents to cabin crew. If HKG ground staff is not EK’s own, the airline should monitor their service levels and switch to CX or whoever if they can’t act professionally. Everybody acted like they did a huge favor when providing service.

I’m not in a hurry to board an Emirates plane again.
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:05 am

I heared more often lately about Emirates overworked, underpaid and undertrained staff, hope feedback will be a wake up call for them. I flew Emirates 2 years ago and the crew was very friendly and fun, even while rushing a meal service on a 45 minutes flight DXB-MCT. At least your meals apperently were nice, you don't get these on a 2-2,5 hr flight in the US or Europe, and neither on AirAsia or Tiger Air (which gave me a hard time on my 17 kg check in bag, so I took a coat and some books out as my carry on to get it below 15 kg).
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irelayer
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:13 am

Great report. Even living in the USA, where our expectations of air travel have dropped considerably in the past few years, I was appaled at the descriptions in your report. It sounded almost as if they were doing it on purpose...slacking on the job for a pay raise or because of all the pressure from management lately. How do they expect to fill all of those A380's with service like that? But I guess if the price is right...

-IR
 
gf-a330
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:16 am

A truly honest account of your trip report.

I do agree Emirates service is falling way behind. On my recent flight from Dubai-Karachi on a 777-200 again the crew were very rude, arrogant and never smiled at all throughout the flight.

The thing that took the biscuit the most was when the passengers in the last few rows of the cabin were informed that they would not be getting a meal because the plane was nearing to descend. Had they not be arsing around in the galley, maybe they could have served everyone !!!
 
Sabena332
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:33 am

Unbelievable, really. I expected much more from an airline like Emirates! It is nice that you got a good tasting meal on both flights, but it is simply unacceptable that the crew was that rude and that the lavs were so disgusting dirty.

Last week I was on a small A.net meeting at DUS and two of us picked up the EK timetable from their counter, Frank (Leskova) immediately said that their timetable is looking more like a book than like a normal airline timetable. You are correct, maybe they should stop spending tons of money for making things like timetables, inflight-magazines and similar promotion stuff looking superior and invest a little bit more in service and correct flight attendant training/behavior.

It can definitely not be that they didn't serve you a drink with the excuse that they are busy with collecting the trays despite the galley was a meter or so away. Furthermore is it not acceptable that you pressed the F/A call button six (!!!) times but nobody cared.

So should we call Emirates the Lufthansa of the Middle East now?  Wink

By the way, did you change from Miles&Less to Mileage Plus or do you aditionally collect Star miles via Mileage Plus?

Thanks for the report, even when the trip sucked! Great to read about this, otherwise I would still think that EK belongs to the "elite airlines" even in Economy Class.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:48 am

Quoting IRelayer (Reply 2):
Great report. Even living in the USA, where our expectations of air travel have dropped considerably in the past few years, I was appaled at the descriptions in your report.

I would much rather have had a few rounds of drinks and proper service than what I got on EK.

Quoting GF-A330 (Reply 3):
The thing that took the biscuit the most was when the passengers in the last few rows of the cabin were informed that they would not be getting a meal because the plane was nearing to descend.

For exactly this reason, coffee/tea was not served in our section. On a 2h10min flight, come on... They seemed seriously understaffed in Y in my opinion.

Quoting Sabena332 (Reply 4):
Furthermore is it not acceptable that you pressed the F/A call button six (!!!) times but nobody cared.

I did that on purpose - keep it off a few minutes, so that the beep goes on in the galley again. Unbelievable indeed, even Craphansa would manage that.

Quoting Sabena332 (Reply 4):
By the way, did you change from Miles&Less to Mileage Plus or do you aditionally collect Star miles via Mileage Plus?

I'm probably switching to TG ROP next year. 50K for Star Gold for 2 years is manageable, my M&L status is going away in 2/07. Blew the rest of the miles for SQ F, a few hundred LH miles left now. I'm currently crediting a few more flights to UA so I can get UA F BKK-ICN or SQ regional F award.
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highpeaklad
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 8:30 am

EK do offer pre allocated seating to members of their frequent flyers programme so next time join that, select your seats and then ask to use your United cards at the airport . They may seat 10 abreast but at least they give you 34" pitch to compensate which is more than most. I'm surprised at the service, when I flew MAN - DXB I was impressed as the FA's had little notepads on which they noted requests so they did not forget about any requests. The FA even took a polaroid photo of myself and my partner as a souvenir (this is something they offer for the children) , and even gave us a pack of playing cards without being asked.
I suppose we just got lucky!
Great report though, just sorry you had a bad time.

Chris
Don't try to keep up with the Joneses - bring them down to your level !
 
Sabena332
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 8:53 am

Quoting Lufthansa747 (Reply 5):
I'm probably switching to TG ROP next year. 50K for Star Gold for 2 years is manageable

50K is absolutely ok in my opinion! We Germans need the ridiculous ammount of 150K to become Senator (Star Gold), is it 100K for residence outside Germany?

Quoting Lufthansa747 (Reply 5):
Blew the rest of the miles for SQ F, a few hundred LH miles left now.

Good move, judging from your reports you can't do anything wrong when booking SQ First Class! I flew in SQ's Biz and I was already impressed, their Eco however is a bit overrated but good as well.

If you have too less miles left to spend it for a flight, you can always shop in the Miles&Less shop, although their products are horrible oberpriced when you pay with miles, but even better to give the unused miles to Craphansa.

Quoting Lufthansa747 (Reply 5):
I'm currently crediting a few more flights to UA so I can get UA F BKK-ICN or SQ regional F award.

Ah, now I know why you were talking about your and your girlfriend's UA account in the report. Smart move when you are living there and when you are planning to fly on UA in the future.

By the way, my girlfriend and I wanted to fly BKK-HKG-BKK on KQ and ET when we were in the area last year, but unfortunately were no flights available anymore (on short notice) and furtermore told us the agent in the travel agency that both airlines are always late and not very reliable. Is that ture? I think that BKK-HKG return is the perfect opportunity to check both airlines out without having to fly to Africa and I hope I get the chance to do it next year on this route. Anyway, in the end we bought a CX ticket to HKG and back.

Another question (sorry to annoy you Lari, but since you are living in Thailand right now you might have information): Do you know everything about Thai-Sky Airlines? It is the perfect opportunity to fly on a L1011 (which is still missing in my logbook). Do they have regular scheduled flights now and are these flights bookable via the internet or only at the airport like OX? And are they reliable or are they like: "Sorry, no flight today, try it tomorrow"?

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
SNATH
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 9:48 am

Hey Lufthansa,

Thanks for sharing. Really sad to hear about your bad experience on EK. I suppose, as some other people in the forum have commented, when you're trying to grow as fast as EK, it's virtually impossible to make sure that everyone you recruit is decent.

Quoting Lufthansa747 (Thread starter):
It was 10kg, and EK allows you a ryanairesque 7kg.

Oh, I fcuking hate arguments about hand luggage that are 1kg or two 2kg over the limit. I hate them.  crazy  The biggest culprits, in my experience, are bmi (and UK-based agents in general) who like to follow the rules down to the smallest footprint.

Tony
Nikon: we don't want more pixels, we want better pixels.
 
geoffm
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 5:26 pm

Good to see a balanced report, ie you did point out some of Emirates' good points. Shame you had some bad experiences but perhaps it is just that leg of the journey? I've been on 4 EK planes and all were fine; two of them were the DXB-BKK legs (and thence to HKG though I was only onboard for the DXB<->BKK legs). My friend just got back from MNL, again on 4 EK craft and he was impressed with the service also.

Give them another go - don't base it all on 1 pair of flights.

Quoting SNATH (Reply 8):
Oh, I fcuking hate arguments about hand luggage that are 1kg or two 2kg over the limit. I hate them. The biggest culprits, in my experience, are bmi (and UK-based agents in general) who like to follow the rules down to the smallest footprint.

Rules are made for breaking eh? Good on BMI for not letting Americans like Tony get away with the oversize crap they bring on board.

Geoff M.
 
Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 5:31 pm

Quoting Highpeaklad (Reply 6):
the FA's had little notepads on which they noted requests so they did not forget about any requests

They sure did, but still that drink never came.

Quoting Sabena332 (Reply 7):
By the way, my girlfriend and I wanted to fly BKK-HKG-BKK on KQ and ET when we were in the area last year, but unfortunately were no flights available anymore (on short notice) and furtermore told us the agent in the travel agency that both airlines are always late and not very reliable.

I think KQ is rather reliable. No idea about ET. I'd like to fly these airlines as well, KQ is very cheap usually - about 4500 Baht+taxes. You would also earn Flying Blue miles, but the cheapest is V class, thus no 100% accrual.

Quoting Sabena332 (Reply 7):
Do they have regular scheduled flights now and are these flights bookable via the internet or only at the airport like OX? And are they reliable or are they like: "Sorry, no flight today, try it tomorrow"?

Yes they seem to have regular flights again. Very weird schedule though - the plane seems to go on to TPE from HKG. I believe there is one flight that has 1h05min turnaround at HKG, that might be manageable. KUL has 1-2 weekly flights, scheduled turnaround 30 minutes. So unless you want to stay overnight, KUL could work with a 9I oneway+LH/AK oneway. I would say they are extremely unreliable... Probably along the lines "sorry no flight today". I need to do the L1011 as well, but IMHO it would be better to buy the ticket at the office in the morning after confirming that the flight is operating. That makes it difficult to find cheap LH/AK flights from KUL though. No online booking, ticket would have to be bought at their office. I was supposed to do HKG with a friend, but they decided to have this "break" from June until late July...

Quoting SNATH (Reply 8):
Oh, I fcuking hate arguments about hand luggage that are 1kg or two 2kg over the limit. I hate them.

Me too, and especially annoying as we had one real bag for two people. Instead of the Marriott shopping bags, I could have emptied a duty free shop at the airport and had way more luggage....
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9v-svc
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 6:00 pm

Hi Lufthansa747

Nice to hear your report.

I have flown on EK in 2001 and their service was one of the best, now to see your report on EK is simply shocking , I am thinking of flying Emirates again but seeing your report makes me think twice now.


I flew ET on BKK-HKG route, the service is pretty alright. I was unfortunate to fly on the leased aircraft , ET-ALL. This aircraft has no PTV but the leather seat is very comfortable. More comfortable then Jetstar Asia's seat.
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Udo
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RE: Emirates Economy BKK-HKG-BKK - Worst Service E

Wed Aug 10, 2005 6:06 pm

Hey Lari,

thanks for that rather shocking report. I had heard some negative stories about their biz class but I had never thought Eco service would be that bad! It's really confusing as some friends and relatives have travelled MUC-DXB-MUC several times and always praised the Eco product. I also heard some really positive stories about the short Australia-New Zealand legs not long ago.

Just a thought: is it somehow possible that there's an (intentional) general difference in service and number of F/As between their two-class and three-class flights?

I had planned to take EK soon for flights to the Middle East or onwards but I might better stick to Etihad and Qatar Airways...


Regards
Udo
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Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 6:55 pm

Quoting Udo (Reply 12):
Just a thought: is it somehow possible that there's an (intentional) general difference in service and number of F/As between their two-class and three-class flights?

May very well be, I don't know for sure. I think there might also be a difference between longhaul flights and these extensions. Seems like the schedule for the f/as is not very nice - BKK-HKG 1345-1745 and back 2225-0005.

An interesting fact that the flight was wide open on the cheapest classes on the way back, and it ended up having 100% load. Perhaps they just want to sell even all seats at this low V fare to seriously undercut competitors' fares. TG/CX were almost double the price.
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Carfield
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 7:52 pm

Thanks Lufthansa for the report!

I flew Emirates on the same routing a few years ago and found the service to be average at best. The amenities offered are definitely nice, but the F/As are a mix batch. My theory is that HKG-BKK-HKG is a relatively low yield route with lots of leisure and limited English speaking passengers. Therefore, the crew believe that they can carry the minimal service, and no one will complain about. But there is no excuse to skip the pre-meal beverage round and after meal tea/coffee service. I think the Thai F/As are usually a bit friendlier, too.

It is sad to see the service declined so quickly.

Carfield
 
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 9:00 pm

I flew Thai Sky in may, for the best ticket rate I went to their office near downtown Bangkok. At least they decide some time in advance when they fly, they told me they only flew to Hong Kong on thursday and saturday the following week. Luckily this fitted my travel plans, and the actual flights were on time, not particularly cheap (around 120 euro roundtrip including taxes) but full meal service. Don't forget to reconfirm your return flight though.
nobody has ever died from hard work, but why take the risk?
 
mrniji
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 9:16 pm

Quoting SNATH (Reply 8):
The biggest culprits, in my experience, are bmi (and UK-based agents in general) who like to follow the rules down to the smallest footprint.

Yes, you are right! I was harassed by UK GlobeGround agents in that regard and charged GBP 100 in the end - ridiculous

Btw Lufthansa, very good report.. and you are amongst the first who talks negatively about EKs service. Since you are a very frequent flyer, I value your opinion a lot - indeed, it made me think. My ex-gf came to see me on EK in the old days and was completely pissed by the attitude of the "new economy airlines"..  Wink
"The earth provides enough resources for everyone's need, but not for some people's greed." (Gandhi)
 
SNATH
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 9:39 pm

Quoting Lufthansa747 (Reply 10):
Me too, and especially annoying as we had one real bag for two people. Instead of the Marriott shopping bags, I could have emptied a duty free shop at the airport and had way more luggage....

I did that once in VIE! My carry-on was 10Kg and too heavy according to the OS agent (I was flying LH to FRA). I opened it, removed my camera bag, and told him that my carry-on was 8Kg and my "personal item" was 2Kg. I got a really nasty look and he let me through. At the gate, I promptly put back my camera bag back into my carry-on. What a waste of time...

Quoting SNATH (Reply 8):
down to the smallest footprint.

"footprint?" Where the Hell did that come from!  confused   confused   confused  I meant "footnote". Sorry!  sorry 

Tony
Nikon: we don't want more pixels, we want better pixels.
 
beowulf
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 10:21 pm

Hey Lari,

Interesting to read your experience. I flew VIE-DXB v.v. in March 2005 in Y/Cl and I found the service O.K. Nothing to write home about as rumour had it, but it was O.K. In my opinion, the food was good and a lot in terms of size. Maybe EK suffers from growing too fast?

Nick
 
KL808
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 11:34 pm

Lari,

Again what a great trip report. Sorry to hear your experience on EK wasn't good. There has been a lot of talk lately of the demise of service levels on EK.
Oh, well you should send your business some were else. A KQ or ET trip report would be fabulous!

Drew
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AT
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 11:36 pm

no question emirates has gone way down.
i flew on A6 EMN as well and a number of ptvs didn't work and the bathrooms were a mess.

The crew were absolutely devoid of any manners, although the food was great.
 
LO231
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 10, 2005 11:51 pm

Quoting Highpeaklad (Reply 6):
EK do offer pre allocated seating to members of their frequent flyers programme

Not only to the members of their programme.

When somebody asks to have a seat pre-booked, I just pick up the phone and call EK and they do it for everybody. Your travel agent told you they don't because they don't do it through CRS, like others do.

Or he was just lazy.  Smile

Regards,
LO231
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Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 12:01 am

Quoting LO231 (Reply 21):
When somebody asks to have a seat pre-booked, I just pick up the phone and call EK and they do it for everybody. Your travel agent told you they don't because they don't do it through CRS, like others do.

My "travel agent" was an EK ticketing agent at their BKK office, and told me seat assignments are only possible in C/F and that's what their website says as well.
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Sabena332
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 4:02 am

Quoting Lufthansa747 (Reply 10):
Yes they seem to have regular flights again. Very weird schedule though - the plane seems to go on to TPE from HKG. I believe there is one flight that has 1h05min turnaround at HKG, that might be manageable. KUL has 1-2 weekly flights, scheduled turnaround 30 minutes. So unless you want to stay overnight, KUL could work with a 9I oneway+LH/AK oneway. I would say they are extremely unreliable... Probably along the lines "sorry no flight today". I need to do the L1011 as well, but IMHO it would be better to buy the ticket at the office in the morning after confirming that the flight is operating. That makes it difficult to find cheap LH/AK flights from KUL though. No online booking, ticket would have to be bought at their office. I was supposed to do HKG with a friend, but they decided to have this "break" from June until late July...

Thanks for the load of information! Maybe I am flying down to BKK when Condor is offering BKK flights again in the upcoming winter season and when I am so lucky and get two 99 EUR flights (which are pretty hard to get). When I am in BKK for a few days, I will of course try to get finally a flight on the L1011.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
FXMD11
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 6:38 am

Lari, thats all a bit over the top. The EK Office on Suk21 is there since years
and has never changed. The ticket you got on EK is on Super Sale here in
BKK since over 2 years. Priced at 5200THB = 127 US$ for BKK-HKG-BKK which is close to 2000mls return. If this is not good enough for you, why you didnt book yourself in to EK Biz at 19900 THB = 485 US$ or CX First.

We have now really cheap prices here in BKK and I actually do not care about any services as long as I get there in time. I just paid 199THB = 4.85 US$ for BKK to PEN. Not worth the argument about anything.

I would not wonder if you are one of those fins who study on Bangkok University.......

Cheers
 
Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 6:54 am

Quoting FXMD11 (Reply 24):
Lari, thats all a bit over the top. The EK Office on Suk21 is there since years
and has never changed.

The bloody sign said temporary ticketing office. Apparently they are renovating the second floor office.

Quoting FXMD11 (Reply 24):
The ticket you got on EK is on Super Sale here in
BKK since over 2 years. Priced at 5200THB = 127 US$ for BKK-HKG-BKK which is close to 2000mls return.

I paid 5500, about 1000 as listed taxes and some mystery tax of 1000. 7550B. Orient Thai, Kenya, Gulf and Dragonair would all have been cheaper. I don't actually care if the ticket cost me 50 satangs, I expect full service from a full service airline, anything else is unacceptable. I assume I should expect to treated like shit on award tickets as well... I don't actually consider that EK fare cheap either, prices for such flights are same if not lower in Europe/U.S.

Quoting FXMD11 (Reply 24):
We have now really cheap prices here in BKK and I actually do not care about any services as long as I get there in time. I just paid 199THB = 4.85 US$ for BKK to PEN. Not worth the argument about anything.

I don't care either if the price is that low. But fact is OX/FD/AK/TR/3K have much friendlier crews than those on EK. I have nothing but good things to say about crews on the abovementioned airlines.

Quoting FXMD11 (Reply 24):
I would not wonder if you are one of those fins who study on Bangkok University.......

What does it matter if I'm a Finn studying at BU, a Thai at Chula or American at AIT?  sarcastic 
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Sabena332
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 6:56 am

Quoting FXMD11 (Reply 24):
The ticket you got on EK is on Super Sale here in
BKK since over 2 years. Priced at 5200THB = 127 US$ for BKK-HKG-BKK which is close to 2000mls return.

Imagine I would start my trip in DUS and connect in DXB to HKG via BKK, I would be extremly pissed when I would receive such a nasty service on the last leg of three flights. The service and the condition of the lavatory were simply unacceptable, and there were not only passengers on board who got their tickets via the "super sale" in BKK, but also passengers who boarded in DXB or who got on the plane while connecting in DXB, and who paid a lot of money for their flights.

Even more ridiculous is that an airline like EK offers such a (non existing) service.

Quoting FXMD11 (Reply 24):
I actually do not care about any services as long as I get there in time

Good for you, but not everyone thinks so.

Patrick

Edit: Typo

[Edited 2005-08-11 00:12:46]
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
SR 103
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 7:26 am

Amazing trip report Lari. I am really surprised the service was this bad. There is absolutely no reason you should receive the service you did, especially with such fine airlines as CX and TG competing on the route. You are right about one thing though, EK has some amazing food. Just think this is what you had in economy, Business and First is something else. Don't ever say I never said anything good about Emirates.  Wink

Isn't it amazing that our negative EK trip reports are always the ones that are really popular here on a.net.

Quoting FXMD11 (Reply 24):
f this is not good enough for you, why you didnt book yourself in to EK Biz at 19900 THB = 485 US$

When you pay for a product, no matter how much it is, you are still a paying customer and there is no reason to be treated like a herd of sheep. Try paying a large amount of money to fly Emirates over the competition in Business Class and receiving such horrendous service. I have not once, but numerous times! You think that is right? Not everyone flying and receiving such horrendous service is on a cheap ticket.

SR 103
 
artbkk
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 4:43 pm

Sorry to hear you got a bad experience with EK. I flew with them BKK-DXB-CAI return in April. The service is nothing to write home about, but is overall satisfactory. They did ignore my call also.

Thank you for this detailed trip report.

[Edited 2005-08-11 09:45:16]
 
Leskova
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Thu Aug 11, 2005 5:48 pm

Great report... about a bad experience!

While, like others, I've heard about EK's service levels dropping, your description paints more of a picture of the levels having dropped to something close to 0... but at least the food was good (gotta see the positive in a negative experience  Wink).

Somehow, and as strange as this might sound, this makes me want to fly EK even more - but probably just a FRA-DXB run - to see how I'd rate them...

Not that it's going to be a big surprise to some of us, but the experience with the toilet is one that I've, unfortunately, had as well, on a FRA-JNB flight with that big German airline you might have heard of somewhere...  Wink

The problems with hand luggage - well, that I know as well: I flew to HKG for a weekend a few years back, and I only had hand luggage; I hadn't checked it before leaving for the airport, so I was somewhat surprised to find out that it weighted in at 17 kilos; CX actually let me take it into the cabin, but they put a "heavy" tag on it and, at check in, told me to put it under the seat and not in the overhead bin... on board, the crew then told me to put it in the overhead bin, so I'd have more legroom - I mentioned the weight and showed the tag and the flight attendant said "don't worry - the overhead bin won't come down because of your bag"... Big grin

I really hope EK gets their act together again, because it really seems as if QR is busting their a$$es at the moment... at least service-wise...

Regards,
Frank
Smile - it confuses people!
 
Lufthansa747
Topic Author
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Fri Aug 12, 2005 3:35 am

Quoting SR 103 (Reply 27):
Isn't it amazing that our negative EK trip reports are always the ones that are really popular here on a.net.

Thankfully, I forgot to estimate our speed at landing - we would be at 120 replies otherwise. Big grin

Quoting SR 103 (Reply 27):
When you pay for a product, no matter how much it is, you are still a paying customer and there is no reason to be treated like a herd of sheep.

Exactly. Sell 23 different classes if you want to give others bad service. Just like some U.S. hotels try to push Priceline customers to a substandard room - you bid for a certain star level and ought to get that. I booked what was supposed to be an airline amongst the best. I got service worse than Ryanair.
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emiratesa345
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Sat Aug 13, 2005 8:33 am

Quoting Lufthansa747 (Reply 30):
Thankfully, I forgot to estimate our speed at landing - we would be at 120 replies otherwise.

Yes, thankfully indeed. I would have had to call you out on it.

Mark
You and I were meant to fly, Air Canada!
 
The777Man
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Sat Aug 13, 2005 3:37 pm

Hi Lari!

Too bad to hear about your bad experience on your flight on Emirates but I'm not that surprised. I flew HKG-BKK a few years ago and it was a okay but not much more. I didn't experience any problems like you with the crew not skipping service etc.

Looking forward to read more trip reports!

PS. Any idea if KQ flies 777s to HKG ? Their schedule in CRS show 763 but their website indicates that they may fly 777s. DS

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Sat Aug 13, 2005 4:04 pm

Quoting The777Man (Reply 32):
Any idea if KQ flies 777s to HKG ? Their schedule in CRS show 763 but their website indicates that they may fly 777s.

Usually I have seen the 763 at BKK. Looks like they have a promotional C fare of only 160 EUR BKK-HKG-BKK, will probably try that next time.
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Stjuard
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Sun Aug 14, 2005 9:20 am

I cannot believe how much complaints there are about Emirates crews. They should really choose them better. Anyway, good detailed and REAL report.
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zeekiel
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Sun Aug 14, 2005 3:00 pm

Quoting Stjuard (Reply 34):
I cannot believe how much complaints there are about Emirates crews. They should really choose them better.

It seems that some of the descent crew get posted on the Australia and New Zealand routes. I suppose they are more prestigous if you could call it that.

It seems that some choices of EK cabin crew are not the greatest. Every time I have flown with them, it's been great (I suppose all mine were Trans-Tasman). Although I have a feeling I'm in for a rude awakening sometime this year.

Cheers

Zeekiel
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AF Cabin Crew
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Mon Aug 15, 2005 11:57 am

Lufthansa747, where did you see that promo fare for 160 euros ?
thanks
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Lufthansa747
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Mon Aug 15, 2005 7:18 pm

Quoting AF Cabin Crew (Reply 36):
Lufthansa747, where did you see that promo fare for 160 euros ?

T.V. Airbookings at least has KQ C for 8000 Baht. They have offices at Emporium, Central Chit Lom and Silom Road.

www.tv-air.co.th
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AF Cabin Crew
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Tue Aug 16, 2005 4:03 am

well, thanks very much for your help Lufthansa747 it's amazing how cheap airfares are from BKK
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ZRH
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 17, 2005 8:24 am

Quoting Lufthansa747 (Thread starter):
putting 10 abreast seating to its 777 fleet.

I would never ever in my live fly a 777 with 10 abreast or a 330/340 with 9. With the normal 9 in a 777 or 8 in a 330/340 the seats are already way too narrow (I am not fat, only have broad shoulders). What I hate most is always touching the neighbors shoulders or elbows. For this I make sure before booking not to have such horrible cattle planes. I agree that seat pitch is important but seat width not less. Actually I would do it without food, service or IFE for any centimeter more pitch and width. I would gladly take my food with me, I have anyway always my own IFE: books.
 
airxliban
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RE: Emirates Economy BKK-HKG-BKK - Worst Service Ever?

Wed Aug 17, 2005 9:37 am

I'd really like to experience 10-abreast to make my own judgment.

The difference in width between 744 and 777 cabins is only 30 cm.

Splitting that amongst 10 passnegers and 2 aisles, we're looking at a reduction of about 2.5 cm per seat. Doesn't sound too bad initially, but over long stretches I can see how that could be annoying...

If Emirates ever orders 777-200LRs, I hope that they don't outfit the economy cabin with a 3-4-3 configuration. That would be HELL for 18 or 20 hours!
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