Trip report: US Airline Report – SONG
What is Song? Who is Song?
Just want to file a brief report on SONG, the LCC subsidiary of Delta Airlines, which is designed to go against Jetblue, and SONG has almost the same exact service provided by Jetblue – complimentary blankets, complimentary personal entertainment units, seats with better legroom (Song has an one class 199 all-pax configuration), and all the “funs” attached to it. This report is to get a glimpse how Song weights against Jetblue. The flight I sampled is one of the brand new transcontinental routes JFK
(transferred from mainline Delta to SONG), and of course, the 10,000 bonus DL
miles and double miles when using AE
are additional incentives. The price is also a good $250 including tax. I flew a redeye segment, but did not want to report much except the Dish network did not work on this flight – no TV
, only music, in-flight map, and games and all the paid functions work.
September 26, 2005
Lv0815 Arr1140 Boeing 757-200 N6700
Well the flight began uneventfully – not a busy day at Terminal two – one of the classic terminal buildings at JFK
, and Song’s check-in areas are filled with self check-in kiosks and there are staffs directing people to machines in an orderly fashion. But the most negative aspect is our useless TSA
agent – I was trying to take a picture of a Song slogan and this rude TSA
lady bang on the wall, and said “no photo.” I am just taking a picture of the pink Song slogan. It was too early to argue and these people are not civilized enough to take a meaningful argument. Then I headed to the security line – of course, there was only one line opened. How smart TSA
is and why am I wasting so much money on this useless agency that has to improve security in any significant way. Enough rant…
My mood has changed after I headed to the Biz Elite lounge (which was also the Crown Room too). With my AE
Platinum card, I can use any DL
lounge when I travel on DL
, but I am not sure about Song. Thankfully the agent said no problem, swiped my AE
card, and I walked around this huge lounge with business center, seating areas, sofas, showers, and conference tables. For beverages, that was the normal bar with Dasani water bottles, tea and coffee bars, and there were plates of fruits, biscoffs, and Granola bars. I sat down, read some papers, had some OJ, and got some note pads and pens to bring home.
I left the lounge around 7:45am because I was at zone 8. Boarding had already begun around 7:40am, and the flight was pretty full but most middle seats left opened. The F/As were friendly and the Kate Spade uniforms looked smart. There were blankets and headsets wrapped (cleaned... yes) available. I headed to seat 11C and already got a neighbor at 11A. Thankfully 11B remained empty throughout the flight. Gate was closed at 8:20am – slightly late because of paperwork but we pushed back on 8:22am, and then headed all the way to R/W22R. We took off at 8:45am. Flying time was five hours and fifty-five minutes, and we climbed from 34,000 feet, and then onto 36,000feet, and finally leveled on 38,000feet.
Well the TV
was turned on and thankfully, most of the TV
channels were working except NBC, Fox, E, and Food – basically all the channels I want to watch, but I guess CNN was good enough. There were basically two rounds of beverage and Buy On Board service. I pre-ordered the “Honey smoked Ham Breakfast Sandwich – Wake up your taste buds with this flavorful breakfast sandwich. Honey smoked ham on a whole-wheat croissant with pineapple cream cheese and Swiss cheese. You mouth with thank you! Enjoy it with a refreshing glass of Minute Maid Orange juice” and “Stonyfield Farm Organic Yogurt with Natursource Granola.” The F/A delivered them to me as they passed by my seat. I highly recommend the pre-order service. After the meal service, the F/A did a round of coffee. After the breakfast service, I went to sleep and then woke up before the second cart rolled out at 1:07pm. This time I bought a cookie to go with ginger ale. The headwind was pretty strong and descent soon began at 2:15pm/11:15am. We landed on R/W28R at 11:40am and taxied into gate C42.
Here is my comparison of Jetblue and Song:
Seats – I like Jetblue’s grey seats better – more comfortable and Airbus A320 gives you this visual aspect of wider aisles and seats. Also Song’s seats are too colorful, and the legroom is not as generous as Jetblue, especially the Row 13-26.
Food – I like SONG’s Bistro service – option of BOB and I love Dave Liberman’s dishes (or him). But Jetblue is more generous with the beverage – cans of drinks were distributed without asking. Song will give them to you, but not automatically.
Conditions of Aircraft – Okay the plane looked really old on Song, and as you can see, the toilets look awful. Considered that these planes are recently renovated (less than two years), and I don’t get it.
Service – F/As are pretty fun on this Song flight, so they tied. But I notice that Song’s F/As will not assist with carry on bags like Jetblue.
Mileage – Delta Skymiles are not significantly better, but at least they don’t expire. Jetblue’s Trueblue awards are really difficult to get.
I hope you enjoy this report!