BigGSFO
Topic Author
Posts: 2236
Joined: Sun Jun 12, 2005 5:27 am

AS: Not The Same Great Airline They Used To Be

Mon Oct 24, 2005 12:31 am

I do not fly AS that often (only 2-3 times a year) but I am probably not going to fly them again for a long time.

The past four trips, without fail, the experience was not pleasant. Each trip was SFO-SEA-GEG-SEA-SFO and every segment on each trip was notonly late, but very late (45 mins. to 2 hours). In addition I found ground staff and flight attendant to be apathetic and uninterested. Now don't get me wrong - I don't like the overly bubbly F/A's at WN, but I do like courtesy which I saw lacking on the past few flights. Even when I would upgrade myself to F class the service wasn't any better.

Now I also had the chance to fly on the MD80's, which I love, however AS has the older, smaller overheads so rollerbags have to go in sideways meaning more people had to check bags. The last trip AS lost my checked-at-the-gate bag (how can you lose a bag wen it is walked to from the jetway to the plane?).

So all of this leads me to wonder: what happened? I remember flying AS in the past (5 years ago) and foound their customer service far superior to anyone else. I am an airline brat so I grew up flying and know how to act on the plane, so I do not think it is me.  Smile

Anyway, just my thoughts. I mostly fly UA and will pretty much stick to them from now on even to GEG where the SEA-GEG is a Brasilia vs. AS' jets.
 
Chugach
Posts: 1010
Joined: Wed Dec 01, 2004 10:18 am

RE: AS: Not The Same Great Airline They Used To Be

Mon Oct 24, 2005 5:09 am

AS is hit or miss these days. I've taken 9 roundtrips on them since May and had a good experience each time. My routings, all from ANC, have been to PDX three times, FAI three times, BRW, JNU, and PDT. The only delay I encountered was due to fog in Barrow, and I'm not about to blame an airline for the weather. To their credit, they seem to be righting their ship after a disastrous summer.

I'm going to Calgary in about three weeks on AS (routing ANC-SEA-YYC and return). If I have time, I'll do a trip report on it.

Sorry to hear about the rough trips to Spokane, though. If it happens as often as it appears to happen to you, then you have a right to be unsatisfied.
 
ANCFlyer
Posts: 21391
Joined: Mon Nov 15, 2004 3:51 pm

RE: AS: Not The Same Great Airline They Used To Be

Mon Oct 24, 2005 6:31 am

AS is a shadow of it's former self - avoided at all costs if possible. There are the occasional necessary ANC-SCC flights, but not if I can get a ticket on Frontier Flying service . . . yes, AS, I'd rather hop into a B1900 turboprop at twice the flight time rather than hop onto one of your late, or cancelled or unfriendly aircraft to any destination . . . .

I hope you continue the trend to turn it around, and once again, the smiling eskimo is more than a simple paint job.
FOR THOSE THAT FOUGHT FOR IT, FREEDOM HAS A FLAVOR THE PROTECTED WILL NEVER KNOW OR UNDERSTAND

Who is online

Users browsing this forum: Baidu [Spider], KLASM83, midexjet and 2 guests

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos