We recently flew Jet Blue from MCO
, seven passengers checking in eight pieces of luggage. Upon our arrival at JFK
discovered all our luggage was not on the flight. Customer Service at JFK
Baggage Service would not accept it was Jet Blues fault. They attempted to blame everyone but themselves. Inspite of the fact we checked in four hours prior to departure. They said the baggage was on their next flight, it wasn't. We had arrived at 2:15 PM
and our bags finally arrived at 8:30 PM
. We were offerred a voucher for $30.00, less than $5.00 per passenger. Customer service is totally lacking at JFK
, perhaps the Station Manager at JFK
should monitor its operations. Would definitely not use Jet Blue again unless they were the only choice. Would fly with Delta or American to Florida.