Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 2:11 pm

BDL-SJU Flight 1675

Aircraft Airbus A300
Load: 90-100%
Scheduled Departure Time: 6:55am
Actual Departure Time: 7:10am

A note about this trip report: As some of you may be aware, I do not care for American Airlines due to a past bad experience. This said, I went on these flights with an open and unbiased mind to the best of my abilities. This being said, I hope you enjoy my trip report.


The morning started off very early. I woke up around 3:30am after spending the night in the a.net chat room until about 1am vowing to stay up the entire night. Needless to say, I did not make it. Once awake we packed my car for the trip to pick up my grandparents at their house and to load the bags into their car for the half hour drive to BDL.

Upon arrival at BDL I saw that the morning rush was in full swing as our shuttle pulled us up to Terminal B. When we walked up to the AA “Caribbean” counter, the only word that can describe it comes to mind. “Hen House”. There were over 200 passengers attempting to get checked in for international flights with two check in agents and only ONE csa spoke Spanish! We arrived at check in at 5:30 am. When we were finally checked in, at 6:40am we needed to make arrangements for a wheelchair for the rest of our segments and for our arrival in AUA, we were informed that there were none available inside BDL and SJU may not have one either. As we began to check in the very helpful, thou flustered agent told us that only two of our 6 checked bags might make it to AUA as TSA was closing the screening station. But due to the huge queue to check in the CSA was able to convince the TSA agent to allow ALL of our bags. But she said they may or may not make it to AUA. Fair enough, I thought, as she did the best she could and she made the whole process as painless as she could. After finishing up she told us we were the last ones that were being checked in for this SJU flight even thou there were about 30-40 more behind us bound for SJU. I wished her luck as she was going to need it to accommodate those pax.

After finally leaving check in we heard that boarding had already begun for our flight and we had not even cleared security. Luckily the lines were rather short for BDL standards and we got thru in about 5 minutes. As the rest of my party was getting their belongings together at the checkpoint I head the final call for our flight. At this I sprinted down to the desk to tell the agents we had 4 more coming and that we were caught at check in. But she informed me the supervisor had radioed ahead and we were all set.

Upon getting aboard I discovered why so many loathe AA’s Airbuses. I spotted duck tape holding a Pax service unit together and a very bad smell coming from the cabin, and since there was no meal on this flight I concluded it was from the Lav’s. Needless to say, I waited until I got to SJU. Getting to my seat was rather quick as we were the last to board.

The Preflights were quick and we were pushed back as the F/A’s took their seats and made their final checks. The takeoff was awesome and we were airborne very quick. After reaching cruise after what seemed really quick, the crew brought around the beverage service. I took a Dr. Pepper, and got the whole can. ?. Then the overhead monitors dropped and Failure to Launch came on. YAWN, watched it the week before. After the movie there was only about an hour to go before SJU. The crew came around one more time for drinks and I took another Dr. Pepper, but only got the glass this time. But shortly after we began our decent into SJU where it got very choppy. After about 5minutes it stopped and the gear came down. And about 5 mins after that we touched down in SJU. After a quick taxi to B7 we deplaned and found that the wheelchair we needed did not arrive. So my mother went to the desk and asked where it was as the person needing it cant walk far. The agents response “No reservation, no chair. Too bad, its not a long walk”. Hearing this First Class f/a and the Purser came over and tried to assist. They got on the phone to try and wrangle one for us. But they could not as they were all booked. We thanked them for their effort and began to slowly make our way over to B19 for our flight to AUA. We waited for about an hour or so and then we were pre boarded with my grandparents in seats 33 D/E/F and 34 E/F.


AUA-SJU Flight

Aircraft: B757-200
Load: 90-100%
Scheduled Departure:
Actual Departure:
Actual Arrival


This flight again was really booked. Luckily we preboarded. The crew was a DCA based crew and they were as helpful as the SJU crew of earlier in the morning.

Taxi was rather long considering we were very close to the runway as we got caught at the end of a long queue we were 5th to take off behind a US A320 and an AA 757 and A300 and an American Eagle ATR. SJU was really cool for all the unique traffic that was there. Cape Air Cessna’s and Caribbean Sun Dash 8’s plus a Jet Blue A320, a plane I had never seen up close before  blush !

Here is a video of our take off. Sorry it’s sideways; I forgot to change it in my cam. If anyone knows how to fix it, let me know!



Once we were airborne the crew came around with beverages and a bag of pretzels. This surprised me as we only got beverages on the BDL-SJU flight and that was over three hours and this flight was just over an hour. So it was a pleasant surprise. While this was going on, the overheads came on and CBS TV came on and showed 60 minutes and Two and a Half Men. Soon after the captain came on announcing our decent into AUA. It got a bit choppy again as we made a turn around the island over what I believe was San Nicholas. After this we were second inline for landing behind a DC-9. Here are a couple videos of the approach and landing






Here are some pictures from Aruba:

Full car


Look Mom! Im a luggage rack!
http://img.photobucket.com/albums/v612/Justin82287/Aruba%2006/DSCF0709.jpg

Our Jeep


My Home for the week


And the pool and bar ?



Part two. The ride home from HELL!

This is where the fun begins and I once again see the AA I know and hate.

So we get to the airport at 11 am for a 3 departure. Upon arriving I take my grandparents over to checking and so we can get a wheelchair. There the very helpful agent begins to check their bags. So I leave and get inline to check in for my AUA-SJU-BDL flight. The line moved rather quick and we got to the desk. The agent then began to check us in. After a couple on minutes, she told us that there was a problem and SJU-BDL was up to 6hrs delayed as it went tech… Surprise surprise.

So she then told us she could put us on a Delta flight to Atlanta with no guarantee of getting to BDL tonight. We told her no as I had to work Monday and needed Sunday to wind down. She then told us we could go on USAir to CLT then on to BDL. So we said ok and she began to move us to US. Then I realized my grandparents were still booked for AA so I got the agent that was helping them to put them onto the US flight. She did. But said we would not be sitting together. Fine. Just get me home! Lol.

So she then booked us all onto the US flights and gave us boarding cards and set up wheelchairs all the way home. Everything seemed to be going ok. So we were now inline to check in with US. This took about an hour and we proceeded thru customs and the gate area.


US674 AUA-CLT
Aircraft-A319
N715UW
Load 80%

I got the first coach row with the bulkhead. Nice legroom. Flight was uneventful and got a snack. As well as beverages.



Landing was a bit bumpy and we taxied quickly where I saw the PSA, Allegheny and Piedmont logo jets. Sorry no pics. I was to amazed with the beauty of the planes.

So we got off and went to the desk to get our wheelchair. We went to the rep and said that AA didn’t put it in even thou the agent in AUA assured us it was. But the CLT agent just radioed for the cart to come get us. It quickly came and took us to gate C6.

Us Air flight 388
Boeing 737-400
N522AU

At this point I think im home free. WRONG. As we board, we were pulled aside and told we are standby, not normally booked and she said it was about a 95% load so we had to wait. At this point I told the gate agent that we were confirmed on the flight by AA. But she told us we weren’t so we waited, and waited. So we were finally put on And we made it home.

Arrival at BDL was quick and quiet at 10 at night. I went down to baggage claim to begin to get our bags. Which never came. After 20 minutes one bag came with a CLT-BDL tag AND a AUA-SJU-BDL tag… The rest of our bags were sent by AA to SJU and not BDL on US…. Fed up I proceed to the AA baggage office where she tells me my complaint was not with AA but US. I told her no and that it was their fault that my bags are in SJU right now and not in Hartford. So I ended up filing a claim at US and my bags have since arrived, with SJU and CLT tags still attached.

After this ive again decided not to fly AA anymore, even if the competitor is more or the flights aren’t as timely.


Thanks for reading, I hope this was an eye opener.
Doors open, right hand side, next stop is Springfield.
 
Lucky42
Posts: 297
Joined: Thu Jun 15, 2006 5:20 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 2:17 pm

good for you make sure you include NW because they suck too
 
USairways16BWI
Posts: 921
Joined: Tue May 11, 2004 4:58 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 3:03 pm

Quoting Cadet57 (Thread starter):
I woke up around 3:30am after spending the night in the a.net chat room until about 1am vowing to stay up the entire night. Needless to say, I did not make it.

lol i remember...i was there that night.

nice report, and cool vids and pics. sorry AA was so crappy, ive never flown them but ive heard alot of stories about them, good and bad. At least your flight on US went ok.  Smile
 
travatl
Posts: 1943
Joined: Sat Mar 03, 2001 4:57 pm

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 9:22 pm

I've come to the conclusion that each airline has it's own gremlins which prey on specific passengers. I've worked at three airlines now, and at each have met people that have extreme feelings one way or the other regarding their experiences with the carrier that employed me.

For instance, I have two very good friends, one of which flies on my employer at least 7+ times a year. She RAVES about us. Flights are always on time or early, consistently friendly service, comp upgrades that come out of nowhere, and baggage always first to the carousel. On the other end of the spectrum, I have a friend who won't even stay in the room if I mention my employer. She's flown on us three times... each time worse than the previous time. An experience she had at Chicago still makes her so angry that she comes close to tears. To add insult to injury, she's still waiting on a settlement regarding a damaged bag.

I'm afraid my friend, there is a gremlin at AA that has your name. Probably best to give them a wide berth for a while  Wink
 
CO7e7
Posts: 2686
Joined: Thu Dec 30, 2004 3:39 pm

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 10:20 pm

Good Report Cadet57....
Your hotel looks really nice!!!

here's my question If you don't mind me asking: Why did you fly AA, if you had bad experience with them? Did you have other options? Was AA's price the lowest? I'm just curious... i've never flown an US carrier except CO even though i sometimes have to pay extra, but they never disaapoint me.


-Zaki
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 10:27 pm

Quoting CO7e7 (Reply 4):
Why did you fly AA

Becuase my grandparetns booked the ticktes and they have flown AA to aruba for 20 years. Like I told others, I had a choice, Id be on US.
Doors open, right hand side, next stop is Springfield.
 
Eric777
Posts: 193
Joined: Wed Aug 18, 2004 9:46 pm

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 10:51 pm

Very good report. I agree with the above poster in saying that certain people have the worst luck with certain airlines. I've been flying AA for over 15 years and have never experineced anything that will make me write them off. As a matter of fact, I'll be taking AA to SJU from BDL in November on a 757.
-Eric
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 02, 2006 11:40 pm

Quoting Eric777 (Reply 6):
As a matter of fact, I'll be taking AA to SJU from BDL in November on a 757.

Good you dont get to expect the Crapbus 300....
Doors open, right hand side, next stop is Springfield.
 
Venezuela747
Posts: 1374
Joined: Thu Jan 01, 2004 9:36 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Thu Aug 03, 2006 12:10 am

Quoting Cadet57 (Thread starter):
And the pool and bar ?

In the Hyatt, they have one there
ROLL TIDE!!!
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Thu Aug 03, 2006 12:14 am

Quoting Venezuela747 (Reply 8):
In the Hyatt, they have one there

I know. That is our pool and bar. IDK why theres a question mark there...
Doors open, right hand side, next stop is Springfield.
 
JBLUA320
Posts: 2997
Joined: Mon May 27, 2002 8:51 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Thu Aug 03, 2006 12:21 am

I'm glad to hear US came through for you and got you home. I've always been a fan of US. Nice report.. I feel the same way you do about AA-- I've had too many problems with them in the past. It's not so much the problem that isolates AA from other airlines to me, but more the way they handle it.

JBLU
 
767747
Posts: 2128
Joined: Wed Jan 26, 2005 10:08 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Thu Aug 03, 2006 12:22 am

Good report. That's too bad about your flights on AA.
I love to fly!
 
usair320
Posts: 909
Joined: Mon Nov 10, 2003 9:53 am

AA Doesnt Fail To Disappoint (Long, Pics, Video)

Sun Aug 06, 2006 5:43 am

Give AA a chance I am frequent traveler with them. I do travel through the DFW base. My only expierience is a 3HR deley at ORD due to MX but AA is not at fault for that. And we got free liquor on that flight.
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: AA Doesnt Fail To Disappoint (LONG, Pics, Video)

Sun Aug 06, 2006 7:31 am

well, i am not a big fan of AA myself. but after all, give them a brake.
what i don't understand is how could you refuse taking the DL flight via ATL?
I am sure they would have brought you home the very same evening with a whole different flight expirieence.

regards: DALelite
They loved to fly and it showed..
 
RSW Sergio E
Posts: 18
Joined: Wed May 29, 2002 10:11 pm

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Sun Aug 06, 2006 10:17 am

I'm sorry to say I would have to agree with you. AA has managed to leave my bags behind in 3 out of the 4 times I have flown them. One trip in particular a whole baggage transfer cart was left in MIA, they never moved them onto the aircraft.

The last time, they just forgot to unload my bag and it ended up flying back down to MIA.

After that if I fly them I only do carry on, if I fly them at all.
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Sun Aug 06, 2006 12:19 pm

Quoting DALelite (Reply 13):
what i don't understand is how could you refuse taking the DL flight via ATL?

Because she told us we would have to overnight in ATL and try and get a flight in the morning...

Quoting DALelite (Reply 13):
I am sure they would have brought you home the very same evening with a whole different flight expirieence.

Not the same day...

Quoting DALelite (Reply 13):
but after all, give them a brake.

Why? They lost my bags. Diddnt provide us with wheelchairs. They screwed us royally. Why should I cut them a break. Like I said. This is the second time this happened. Flying them this time was cutting them a break after vowing never to again. And this time is permanent.
Doors open, right hand side, next stop is Springfield.
 
lobster
Posts: 653
Joined: Thu Oct 02, 2008 7:03 pm

RE: AA Doesnt Fail To Disappoint (Long, Pics, Vide

Sun Aug 06, 2006 4:15 pm

Quoting Lucky42 (Reply 1):
good for you make sure you include NW because they suck too

Just because you went on strike and lost your job?? Hmm, no I'll keep flying NW as I think they provide a good bang for my buck.
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 7:54 am

Quoting Cadet57 (Reply 15):
And this time is permanent

well i understand your frustration with AA. But never say never again...
happy landings: DALelite
They loved to fly and it showed..
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 9:11 am

Quoting DALelite (Reply 17):
But never say never again...

Well unless DL, WN, BA and US go under within a year. I wont be flying AA much soon. Im sticking to DL and US as they are my preferred carriers anyway.
Doors open, right hand side, next stop is Springfield.
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 9:35 am

Good choice! Go ahead!!!

saludos: DALelite
They loved to fly and it showed..
 
aaden
Posts: 774
Joined: Mon Jan 09, 2006 9:49 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 12:24 pm

good trip report!

where did you stay?

every airline experiences delays though keep in mind that on the way their the service was decent.
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 1:27 pm

Quoting AAden (Reply 20):
good trip report!

Thanks

Quoting AAden (Reply 20):
where did you stay?

Paradise Beach Villas

Quoting AAden (Reply 20):
every airline experiences delays

This wasnt delays. This was a service meltdown.

Quoting AAden (Reply 20):
eep in mind that on the way their the service was
decent.

It was. But it unfortuantely doesnt outweight the fact the the wheelchairs and assistance we needed wasnt provdied and the experiance we had trying to get home. Coupled with the fact that we only went home with one out of 5 bags that night.
Doors open, right hand side, next stop is Springfield.
 
Lucky42
Posts: 297
Joined: Thu Jun 15, 2006 5:20 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 1:40 pm

Quoting Lobster (Reply 16):
Just because you went on strike and lost your job?? Hmm, no I'll keep flying NW as I think they provide a good bang for my buck.

Well Lobster, I would have lost my job anyway with or without a strike didn't really matter to me..When you go from almost 10000 mx in 2001 down to roughly 800 in 2006 ...17 yrs seniority won't cut it..Of course I could have been a SCAB and went back to work but still only limited to MSP or DTW...UMMMMMMMM No thanks...By the way you are free to fly anybody you want. Being form the Twin Cities it is certainly the most convenient..But even when I worked for them and was able to travel as a Non Rev I really wasn't impressed. But again get the best bang for your buck...It's your buck.
 
777STL
Posts: 2770
Joined: Mon Dec 13, 2004 8:22 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 2:12 pm

With all due respect, your opinion has zero credibility. Of course you hated your experience on AA, because you went into your trip convinced you were going to hate AA. Stuff happens, could just as easily have happened on CO, DL, US etc.

I've had my trials and tribulations on AA, that doesn't mean I hate them.
PHX based
 
chris78cpr
Posts: 2733
Joined: Tue Feb 03, 2004 7:44 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Mon Aug 07, 2006 4:26 pm

Unlucky with your trip i think.

I fly AA probably 40-60 flights a year and am a Plat card holder, soon to be EXP and personnaly i think that their service is good and they are a pretty good airline.

Obviously they are not on par with CX/SQ/LH etc but for an airline based in the US they are A LOT better than UA/CO/NW/US/DL. I mean a LOT better!

I know where ill continue to put my business.

In fact i've got a flight on Friday with them, LHR-LAX, i look forward to it!

Chris
5D2/7D/1D2(soon to be a 1Dx) 17-40L/24-105L/70-200F2.8L/100-400L/24F1.4LII/50F1.2L/85F1.2LII
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Tue Aug 08, 2006 8:51 am

Quoting 777STL (Reply 23):
With all due respect, your opinion has zero credibility.

Then why bother reading ANY trip report. Just because I said something bad about an airline?

Quoting 777STL (Reply 23):
Of course you hated your experience on AA, because you went into your trip convinced you were going to hate AA.

You obviously missed this part right here.

Quoting Cadet57 (Thread starter):
A note about this trip report: As some of you may be aware, I do not care for American Airlines due to a past bad experience. This said, I went on these flights with an open and unbiased mind to the best of my abilities. This being said, I hope you enjoy my trip report.

And if you even bothered to read my report at all. The flights I actually had on AA were pretty decent. I even commented on the help I got a check in. The problems began when I went home

Quoting 777STL (Reply 23):
Stuff happens, could just as easily have happened on CO, DL, US etc.

I agree with you there, BUT! The fact remains is that this is the SECOND time AA has lost my bags. Messed up my flight times and just gave me poor service. Ive never had a problem on DL or US as I fly them more.
Doors open, right hand side, next stop is Springfield.
 
MCOflyer
Posts: 7071
Joined: Tue Jun 13, 2006 5:51 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Tue Aug 08, 2006 9:11 am

Quoting Cadet57 (Reply 18):
to DL and US as they are my preferred carriers anyway.

My parents dont like DL, but love US. I'm a plat member of US and got 19000 miles for signing up. When I travel to ELM, I'll get upgraded and they wont.

MCOflyer
Never be afraid to stand up for who you are.
 
WN230
Posts: 314
Joined: Sat Jul 29, 2006 2:41 pm

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Tue Aug 08, 2006 1:19 pm

Great report, but I'm sorry you had a bad (understatement) experience with AA. Usually, when I fly them domestically, I find them pretty pleasant. No F*ck ups or anything, just pleasant flying. Again, I am sorry for your experience. Keep more tr's coming.
Judas Priest North American tour in '08 . . . cannot wait!!!
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 09, 2006 4:54 am

Interesting report.

A suggestion - why did you check bags and let them get sent away before you were checked-in? If you learned that there was a problem with your SJU-BDL flight, the AAgent could have transferred you to US and you should have kept your bags, then re-checked them in with US. Problem solved.

Actually, consider this - AA could have let you sit and stew in AUA, but no, they took care of you, and re-booked your entire party onto US. Okay, they may have had confirmed seat (HK) status come back to them in Sabre, which is why they said you were confirmed on US. However, US can still then change that HK status to a WL (waitlist) status, which probably occurred after you had departed AUA.

Bottom line is, AA re-booked you and got you home on another carrier. You apparently checked your bags in with AA, but that's your mistake, not AA's. US did what they had to do, which was get you home. Your bags followed in due course.

Of course, AA DID let you down with the lack of wheelchair assistance. However, had you actually pre-booked it and called to ensure it was definitely booked in the PNR?

Unfortunately, I kinda agree with 777STL. Your disappointment was somewhat pre-meditated.
 
Cadet57
Topic Author
Posts: 7174
Joined: Mon Jul 25, 2005 2:02 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 09, 2006 9:28 am

Quoting LHR777 (Reply 28):
If you learned that there was a problem with your SJU-BDL flight, the AAgent could have transferred you to US and you should have kept your bags, then re-checked them in with US

My grandparents bags were checked with AA, as they were checked in seperately on another reservation. At another counter, and it wasnt until I checked in did we find a problem with our flights. The agent had said our bags would be tagged for US. but some how was messed up.

Quoting LHR777 (Reply 28):
US did what they had to do, which was get you home.

Which they did and I applaud their service. As mentioned above US is my preferred carrier and they proved it again as they did all they could to help us get home

Quoting LHR777 (Reply 28):
However, had you actually pre-booked it and called to ensure it was definitely booked in the PNR?

On BDL-SJU-AUA they were booked only for SJU-AUA, no BDL. But going home they were booked 2 days prior when we confirmed our tickets. But we still had a problem

Quoting LHR777 (Reply 28):
Your disappointment was somewhat pre-meditated.

As I mentioned, I disagree. I explained how I really enjoyed the service to Aruba. It was just the going home that really stunk.
Doors open, right hand side, next stop is Springfield.
 
777STL
Posts: 2770
Joined: Mon Dec 13, 2004 8:22 am

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 09, 2006 1:55 pm

Quoting Cadet57 (Reply 25):
And if you even bothered to read my report at all. The flights I actually had on AA were pretty decent. I even commented on the help I got a check in. The problems began when I went home

That quote doesn't make a whole lot of sense, honestly. How can you dislike something and yet still have an "open and unbiased mind". At least you qualified it with, "to the best of my abilities".

Either you have an opinion or you don't. You can't say you dislike something and in the same breath say you're open and unbiased towards the same subject. Of course you're biased, you just said you disliked it.
PHX based
 
tootallsd
Posts: 458
Joined: Fri Apr 28, 2006 11:02 pm

RE: AA Doesnt Fail To Disappoint (Long, Pics, Video)

Wed Aug 09, 2006 10:46 pm

Quoting RSW Sergio E (Reply 14):
Why? They lost my bags. Diddnt provide us with wheelchairs. They screwed us royally. Why should I cut them a break. Like I said. This is the second time this happened. Flying them this time was cutting them a break after vowing never to again. And this time is permanent.

I'm missing how they screwed you royally. I read a report that sounded OK on the outbound trip. On the return, there was a MX issue. You didn't mention that you had to yell or scream for the re-booking, that sounded like a profession job at accomodating paying pax. You got options. You needed to relax after a week's vacation (?) and they worked to accomodate you. There was an issue on your second leg -- but it is unclear which carrier was at fault.

Did you lose your luggage or was it delayed? Delayed is an inconvenience particulary on the return home. Its a major PITA if it happens outbound. If it is lost that means it never comes home.

Seems like your experience was pretty average.

Who is online

Users browsing this forum: BNEFlyer and 28 guests