abrelosojos
Posts: 4049
Joined: Sun May 29, 2005 6:48 am

Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 13, 2006 5:02 am

Feedback always appreciated.

Trip Report: 017
Flight Category: J-ILR (See Report End)
Date: 12-Oct-06
Dep.Arr.Time: 1935/1945/13:10hrs (Delayed by 01:30hrs)
Flight: AIR CANADA AC 66, 6612 miles
Routing: ICN-YYZ
Aircraft: 343
Seat: Executive First, 4K

I > Background:

Part of a month long amazing passage to India for a wedding, with some stops in Asia to see friends. Routing was CCS-MIA-EWR-SIN-CGK-SIN-CCU-DEL-CCU-BOM-CCU-IXZ-CCU-IXA-GAU-CCU-SIN-ICN-YYZ-EWR-CCS with a mix of J and Y class of travel. This focuses on the AC J-class segment from ICN to YYZ. Other trip reports for this trip will be EWR-SIN (SQ/J-Cabin), SIN-CGK (KI), CGK-SIN (VF), CCU-DEL (SG), DEL-CCU (IC), IXZ-CCU (DN), CCU-IXA (CD), IXA-GAU (IT), GAU-CCU (6E), and CCU-SIN (SQ/J-Cabin). I think these reports will be “firsts” for revenue flights on CD, IT (mainline) and 6E and cover IXA, GAU, IXZ-CCU, and CCU-DEL for the first time on Airliners.Net.

II > Pre-Flight:

a) Before Airport:
Booking for the sector was made using my travel agent in CCS. I was frustrated that the agent could not book my seat directly and I had to call AC to have my seat confirmed. Later on it did not matter, as my seat was given out at ICN (sad.)

b) At Airport:
ICN is an excellent airport – just zillions of miles ahead of SEL. Anyways, since I was on a connecting flight on SQ ex-SIN, this travel report will not deal with check-in and other aspects of a normal trip report. SQ could not issue my AC boarding passes for the ICN-YYZ leg both at CCU or at SIN; I found this very strange given how much Star Alliance touts their inter-connectedness. Anyways, upon disembarkation from SQ 18 (SEL-ICN), I made my way to the Raffles Class Lounge to relax for an hour. Interestingly, I find the SQ Raffles Lounge much better than the OZ business class lounge at ICN. Does anyone else agree? The lounge was good - complete with showers, internet terminals, hot food (though it would frequently run off), and relaxation rooms. After checking my email and grabbing a bite to eat, I headed to the relaxation room to basically change into new clothes. The departure board had already indicated that the flight was delayed by an 1:30hrs so I decided to even catch a quick power nap.

Around 2035 (30 minutes prior to the new departure time), I made my way to the gate where a new boarding pass was waiting with my name hand-written. My 2A seat assignment was gone and they had initially given me a middle-row seat. However, I managed to convince them to move me to a window – this was not much of a problem was the flight was fairly empty. Boarding was rapid and at ICN there are always 2 entrances – J and Y – which makes boarding go far smoother.

The first thing that hits you on entering Air Canada’s J class is how old the product looks. Poorly lit, the cabin looks straight out of the mid 1980s. The dark green old-fashioned J class seats were quite the nostalgic experience and even now I cannot decide whether it was good to have taken one last inter-continental flight on such a old-school product. Complimenting the “step back in time”, were the crew who after all the flights in Asia were just old. Nothing wrong with the age factor – but it was a HUGE shock to suddenly get crew who did not smile and were only here “primarily for my safety.” I started missing Asian airlines immediately! The other thing that struck me was how empty the premium cabin was (perhaps due to their product?) J class load was around 20%, while Y class was filled like sardines! Anyways, push-back was 1:30 hrs delayed due to late arrival of inbound aircraft and the captain mentioned that there would be no way of making up the time due to strong headwinds.

Airport - External:

NONE

Check-In:

NONE

Airport - Internal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/001-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/002-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/003-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-5.jpg

Scenes of the tarmac:

NONE

Lounge – Singapore Airlines Raffles Lounge:

(Apologies for blocking out the screen. I was working on a super-sensitive analysis … hehe …)
http://i90.photobucket.com/albums/k251/abrelosojosnow/005-5.jpg
(Mini-bed room, a nice touch)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-5.jpg
(Lounge bathroom, nice)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/008-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/009-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-5.jpg

Boarding:

http://i90.photobucket.com/albums/k251/abrelosojosnow/011-5.jpg

III> In-Flight:

a) Service Schedule + Impressions:
Pre-takeoff included a hot towel and a choice of drinks. Post take-off, amenity kits were distributed along with noise-canceling head-phones. Soon thereafter, dinner was served. 2-3 hours prior to arrival, a breakfast was served – though, we were arriving at 845pm – joys of time travel I guess – hehe. Oh, the amenity kits were nothing amazing – but definitely a nice touch and carried all the essentials.

b) Aircraft + Seats:
The 343 does not win awards for economics or for interior cabin (vs. other similar aircrafts); however, it is an extremely beautiful aircraft from the outside! Anyways, as mentioned, the AC-J class cabin looked extremely tired and the seats were very old-fashioned. Though I could have done with the 160 degree recline and the above-average pitch (for old-styled J), the material of the seat was not as comfortable as one would expect. I was lucky that there was no one who sat next to me. Oh, and what’s up with the very primitive seat controls?

Aircraft:

Beautiful Airbus 340
http://i90.photobucket.com/albums/k251/abrelosojosnow/012-5.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/014-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/015-5.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/016-5.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/017-5.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/018-4.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/019-4.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/020-4.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-4.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/022-4.jpg

c) Meal + Beverage:

AC’s meal and beverage service included dinner soon after take off, and a breakfast 2-3hrs prior to landing in Toronto. In between, one could go to the snack bar to grab some fruits. The snack bar was a trolley the crew left on the middle aisle between seat rows 3 and 4 and the overall presentation looked incredibly tacky. One could also ask the flight attendants for a noodle bowl or some Dim Sum.

Dinner menu read as follows:

TASTE OF ASIA: Grilled Scallop on diced Ratatouille
APPPETIZER: Salmon Tataki with marinated Dill Prawn, Eggplant Caviar, and Tapenade
SALAD: Mixed Greens with Olive Oil and Balsamic
MAIN COURSE: Cream of Cauliflower Soup ( They ran out – despite J load being 30% ) and choices of :: Beef Tenderloin :: Chicken Breast Florentine :: Braised Halibut with Oyster Sauce
DESSERT: Opera Cake :: Vanilla Ice-Cream :: Fresh Fruit
CHEESE CORNERS: “Gourmet” Cheese with Crackers

Food was not delivered from the cart. Instead flight attendants would come to the cabin and just bring the food in. I chose the rather good Halibut and capped it off with a nice Vanilla ice-cream sundae. Oh, the “Taste of Asia” was just weird. We were served scallop on a soup spoon – I am sure this was AC’s way of being creative … but it looked rather cheap to me.

Besides dinner, the other main meal was breakfast. I chose the Cheese Omelet which was definitely better than the crap I had been eating on SQ’s J class breakfast menu on-board EWR-SIN.

JUICE SELECTION: Orange or Pineapple
FRESH SEASONAL FRUIT
MAIN COURSE: Cheese Omelet :: Steamed Rice with Seafood :: Apple Crepes
WARM BREAKFAST PASTRIES
ASSORTED YOGHURT and CEREAL

AC’s beverage menu was pretty basic. In addition to the range of cocktails, champagne was limited to Drappier Carte-D’Or (uugh); cheap white wine (basically a local Canadian and one from Bel-Air); cheapish red-wine (again, Canadian/Jackson-Triggs Merlot and a Chilean Cabernet Sauvignon); and Cockburn Special Reserve Port. Aperitifs include Dubonnet. Spirits include Smirnoff, Bombay Sapphire (YAY), Black Label, Crown Royal Scotch Whiskey, Jack D, Bacardi White, and Rhum Blanc. Liqeuers included V.S.O.P. Cognac, Kahlua, Grand Marnier, and Bailey’s. Oh, the poor beer selection included Molson and Coors light in inter-continental business!

(Looked very cheap – did they run out of serving dishes - hehe)
http://i90.photobucket.com/albums/k251/abrelosojosnow/023-3.jpg
(Appetizer)
http://i90.photobucket.com/albums/k251/abrelosojosnow/024-3.jpg
(Halibut)
http://i90.photobucket.com/albums/k251/abrelosojosnow/025-3.jpg
(Dessert)
http://i90.photobucket.com/albums/k251/abrelosojosnow/026.jpg
(Breakfast)
http://i90.photobucket.com/albums/k251/abrelosojosnow/027.jpg

d) Inflight Entertainment:
One word, OUT DATED. A small screen playing 8 non AVOD movies which went with some poor-noise canceling head gear does not make good IFE.

http://i90.photobucket.com/albums/k251/abrelosojosnow/028.jpg
(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/029.jpg

e) Crew:
Air Canada’s crew just did not display the level of personal warmth that is the hallmark of Asian carriers. I found their crew to be as dismal as NW’s cross-pacific J crew. Perhaps I was in a culture shock after a month of mostly exemplary service on Asian carriers, but AC’s crew was aloof and detached and DID NOT SMILE. They just did their job and disappeared into the cabin. Also, why was there 5 crew members assigned to the J class cabin? I mean, its not like they left the galleys much. Having said that, I don’t think I would extrapolate my experience to the entire Air Canada cabin crew as I had received really excellent crew service on an AC YYZ-YVR flight a month backl. Check: AC 131: 02/SEP/06: YYZ-YVR: Y Cabin (pics) (by Abrelosojos Sep 13 2006 in Trip Reports).

IV> Post-Flight:

The new terminal at YYZ is really good and my bags arrived fast enough.

Toronto Pearson Airport, International Terminal:

http://i90.photobucket.com/albums/k251/abrelosojosnow/030.jpg

V> Impressions + Scores:

Air Canada’s service looked shoddy. It lacked the finesse of many of their Asian counterparts and many aspects looked plain cheap. Worse, the cabin staff was BLAH and the IFE dismal. For a premium ticket, I expect much more and would recommend passengers research other alternatives prior to choosing AC on a given segment.

Reservation: 7.0
Check-In: n/a
Lounge: 8.5
Boarding: 8.0
Seat: 7.5
Aircraft Overall Ambience: 6.0
IFE: 5.0
Crew Service: 5.0
Food: 7.0
Beverages: 7.5
Amenity Kits + Others Freebies: 8.5
Disembarkation: 8.0
On-Time Record: 7.5
OVERALL IMPRESSION: 7.13

(Scores are based on comparison with other airlines in THAT class of service – No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DLR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul :: I have designed these codes so people don’t believe my scores are comparing apples and oranges)

VII> Other Pictures:

(Air Canada Comfort Pack)
http://i90.photobucket.com/albums/k251/abrelosojosnow/031.jpg
http://i90.photobucket.com/albums/k251/abrelosojosnow/032.jpg
(Enroute)
http://i90.photobucket.com/albums/k251/abrelosojosnow/034.jpg
(Arrival @ YYZ)
http://i90.photobucket.com/albums/k251/abrelosojosnow/033.jpg
Live, and let live.
 
abrelosojos
Posts: 4049
Joined: Sun May 29, 2005 6:48 am

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 13, 2006 5:11 am

Yay - finally done with the 12 reports. WHEW! My ADD was kicking in.

Cheers,
A.
Live, and let live.
 
767747
Posts: 2121
Joined: Wed Jan 26, 2005 10:08 am

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 13, 2006 6:16 am

Abrelosojos,

Great report! Nice pictures from ICN and of the cabin and food. Air Canada J Class looks pretty good. I always like flying on the A340.

767747
I love to fly!
 
DALelite
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 13, 2006 6:41 am

Easy to read trip report and great pics.
AC food doesn't looks appealing.

regards: DALelite
They loved to fly and it showed..
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 13, 2006 6:42 pm

Quoting Abrelosojos (Thread starter):
Cream of Cauliflower Soup ( They ran out – despite J load being 30% ) and choices of :: Beef

Meal choices are loaded based on the number of pax in cabin concerned for the sector concerned. Thus, a low load doesn't ensure an availability of choices. The probability of you not getting your choice of entree is the same, full cabin or not.

Quoting Abrelosojos (Thread starter):
Oh, the “Taste of Asia” was just weird. We were served scallop on a soup spoon – I am sure this was AC’s way of being creative … but it looked rather cheap to me.

On the contrary, I have been presented with this method of serving at some rather uppity fusion new-age pseudo Asian-Aussie restaurant in Sydney. For Sydney-siders, you might have heard of Bill2 along Crown St in Darlinghurst. I thought it was a rather innovative way of serving so AC might be doing something right after all!

Quoting Abrelosojos (Thread starter):
Air Canada’s service looked shoddy. It lacked the finesse of many of their Asian counterparts

Back to the perrenial act of comparing apples to oranges, I guess. This seems to be the problem that plagues non-Asian carriers - the lacking of finesse in service. It all stems from the service culture in everyday life. How ridiculous do you think those AC flights attendants would look gently bowing gracefully around the cabin? I would find it very comical...

Overall, I LOVE reading your reports and I hope one day to have a trip as eventful as yours. Even half of it would be fine with me.

Keep flying!
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
abrelosojos
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Tue Nov 14, 2006 7:29 am

Quoting DALelite (Reply 3):
Easy to read trip report and great pics.

= Thank you.

Quoting DALelite (Reply 3):
AC food doesn't looks appealing.

= Actually, the dinner entree and appetizer was pretty good. I dont thinkt he pictures do justice.

Quoting Ryanair!!! (Reply 4):
Meal choices are loaded based on the number of pax in cabin concerned for the sector concerned. Thus, a low load doesn't ensure an availability of choices. The probability of you not getting your choice of entree is the same, full cabin or not.

= Except that this was the only soup option and they did not have any soup!

Quoting Ryanair!!! (Reply 4):
Back to the perrenial act of comparing apples to oranges, I guess. This seems to be the problem that plagues non-Asian carriers - the lacking of finesse in service. It all stems from the service culture in everyday life. How ridiculous do you think those AC flights attendants would look gently bowing gracefully around the cabin? I would find it very comical...

= Leaving out the cultural concept of service, I have found excellent service on domestic AC flights and on many U.S. carriers. Warmth does not need to be an Asian value. The FAs on this flight just did not care. I can think of many instances where "western" warmth makes me feel as welcome as Asian carriers and there politeness.

Cheers,
A.
Live, and let live.
 
sq_ek_freak
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Tue Nov 14, 2006 7:47 am

Hey there, good trip report - I've been following your flights throughout India rather closely and have found your other reports to be excellent as well.

With regards to the presentation of the "Taste of Asia", I'd have to agree with Ryanair!!!, I have been to various trendy Asian fusion restaurants that serve appetizers the same way, and think its rather nice that AC are attempting to spice up their rather bland service.

I agree with you about AC trans-pac crew from my experiences with them though - I'd say that UA crew across the pacific are much better. Flew UA 8 times across to Japan and back over the summer with a various combination of routes ex Narita, Honolulu and LAX - had excellent crews on 7 out of 8 flights...UA 882 NRT-HNL, the crew were a mix of Narita and Seattle based, and they were by far the best.

By the way, will you be writing up a report for SQ 18 SIN-ICN? Hope that flight went better than your CCU-SIN one!
Keep Discovering
 
tbear815
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Joined: Thu Jun 12, 2003 12:14 pm

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Tue Nov 14, 2006 4:22 pm

Your organizational skills of writing a trip report are excellent. It's most appreciated when a menu is added for reference. I am enjoying your "collage" of reports. It sounds like a fantastic trip!

Thanks so much for your efforts. A job well done.

Tbear
 
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alaskaqantas
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Tue Nov 14, 2006 7:44 pm

sounds like heaps of fun, just came off of a 24 hour run of flights myself. (A trip report is coming QF/AS ANC-AKL and back)

Your trip report is written in a way that is easy to follow and makes it heaps more enjoyable!

I wasn't impressed with the legrest, looking at your photo, they look rather uncomfortable... but heck, better then sitting back with the "sardines"  Wink

can't wait for more reports!
~Cheers-
~~Kyle H.
to some people the sky is the limit, to aviation enthusiasts, its home!
 
jaysit
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Wed Nov 15, 2006 3:08 am

Quoting Ryanair!!! (Reply 4):
Quoting Abrelosojos (Thread starter):
Oh, the “Taste of Asia” was just weird. We were served scallop on a soup spoon – I am sure this was AC’s way of being creative … but it looked rather cheap to me.

On the contrary, I have been presented with this method of serving at some rather uppity fusion new-age pseudo Asian-Aussie restaurant in Sydney. For Sydney-siders, you might have heard of Bill2 along Crown St in Darlinghurst. I thought it was a rather innovative way of serving so AC might be doing something right after all!

You're right. An amuse bouche is now often served in a curved Asian style soup spoon at some of the best restaurants in the world. Of course, like anything else, it has to be done with finesse and style, or else the concept falls apart.
Atheism is Myth Understood.
 
JAGflyer
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Wed Nov 15, 2006 6:31 am

You parked at T1 main terminal correct? I flew out of T1 a few weeks ago in the morning and while wandering around I saw a lone A343 @ 152. The board said 067 to ICN was going from 152. Surprised to see the plane already gated 5 hours before departure. lol
Support the beer and soda can industry, your recycle old airplanes!
 
tbear815
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Wed Nov 15, 2006 3:32 pm

The amuse bouche asian spoon idea is also used for "dessert" tastings. It's really a good concept when you have tasting menus inflight. The possibilities are endless......
 
abrelosojos
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Thu Nov 16, 2006 3:10 am

Quoting Jaysit (Reply 9):
it has to be done with finesse and style, or else the concept falls apart.

= I should have been more clear on this. I think what devalued AC's experimentation is the lack of finesse and class while incorporating a nouveau-fusion concept.

Quoting JAGflyer (Reply 10):
You parked at T1 main terminal correct?

= Yes.

-A.
Live, and let live.
 
ZKSUJ
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Fri Nov 17, 2006 6:09 am

Great pics and a good report. Pity, the service could have been better. Have heard good things about AC. Hopefully it was just this particular flight which seemed to have the noon existant crew, every airline has them.
 
LY777
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Fri Nov 17, 2006 6:43 am

very nice report!!!
the cabin looks really ugly!!!I did not know that AC offered such a bad product!!!
Flown:A3B2,A320,A321,A332,A343,A388,717,727,732,734,735,738,73W,742/744/748,752,762/2ER/763/3ER,772/77E/773/77W,D8,D10,L
 
abrelosojos
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Sat Nov 18, 2006 6:42 am

Quoting ZKSUJ (Reply 13):
Hopefully it was just this particular flight which seemed to have the noon existant crew, every airline has them.

= AC has been mixed for me. I also had one of the best single individual crew member on an AC YYZ-YVR flight in Sep 2006. Check my report on that: http://www1.airliners.net/discussions/trip_reports/read.main/85692/.

Quoting LY777 (Reply 14):
very nice report!!!
the cabin looks really ugly!!!I did not know that AC offered such a bad product!!!

= LY777 ... do you actually work with LY's 777? I might have a few questions ... PM me please.

Cheers,
A.
Live, and let live.
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Sun Nov 19, 2006 4:26 am

Great report!

Quoting Abrelosojos (Thread starter):
Beautiful Airbus 340

- Oh yes!  Smile

Quoting Abrelosojos (Thread starter):
I chose the Cheese Omelet which was definitely better than the crap I had been eating on SQ’s J class breakfast menu on-board EWR-SIN.

- Really?

Quoting Abrelosojos (Thread starter):
The dark green old-fashioned J class seats were quite the nostalgic experience

- I'll say, they look soooooo old!

Quoting Abrelosojos (Thread starter):
champagne was limited to Drappier Carte-D’Or (uugh);

- I agree, uugh!

Quoting 767747 (Reply 2):
I always like flying on the A340.

- Me too  Smile

Rgds

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
VonRichtofen
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Nov 20, 2006 2:31 pm

As an AC employee myself I am embarrassed sometimes at the lack of service standards of some of our frontline staff. It is getting better for sure, but there's still some old hags around no doubt. Though I'm surprised they appeared on an AC trans-pacific flight. Usually they tend to be the best of our longhaul. Many of AC's trans-pacific f/a's are asian expats who do great service.

I'm sorry your flight wasn't as enjoyable as it should have been.

Oh, and about the interiors, well we're working on that  Smile

Kris
 
abrelosojos
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RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Tue Nov 21, 2006 3:35 am

Quoting BA319-131 (Reply 16):
Quoting Abrelosojos (Thread starter):
I chose the Cheese Omelet which was definitely better than the crap I had been eating on SQ’s J class breakfast menu on-board EWR-SIN.

- Really?

= Ya. How shocking and sad is that  Smile!

Quoting VonRichtofen (Reply 17):
As an AC employee myself I am embarrassed sometimes at the lack of service standards of some of our frontline staff. It is getting better for sure, but there's still some old hags around no doubt. Though I'm surprised they appeared on an AC trans-pacific flight. Usually they tend to be the best of our longhaul. Many of AC's trans-pacific f/a's are asian expats who do great service.

I'm sorry your flight wasn't as enjoyable as it should have been.

Oh, and about the interiors, well we're working on that

Kris

= Kris, thanks for the message. Always good to hear from crew members. I recommend promoting Mr. Meghji from my YYZ-YVR flight to lead the pacific flights!

Cheers,
A.
Live, and let live.
 
DavidYYC
Posts: 160
Joined: Sat Sep 11, 2004 2:01 pm

RE: Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin

Mon Dec 03, 2007 4:22 am

I really have enjoyed all your reports read so far. I am sure I have flown on this aircraft before and on a few of their 330s and 767s. They are very aged, and in some cases quite "grubby". A 767 trip, recently YYC-LHR the seats were dirty, crumbs on the floor, headreasts that are damaged etc etc. AC fleet renewal cannot come a moment too soon.

Recently I returned from JNB via DXB on EK and after 4 legs on a vibrant friendly and clean airline, the contrast when you board the 330 at LHR to YYC is quite staggering. This comment of yours really does ring true:

{Complimenting the step back in time, were the crew who after all the flights in Asia were just old. Nothing wrong with the age factor but it was a HUGE shock to suddenly get crew who did not smile and were only here primarily for my safety.}

One gets the impression that the crew at AC dont like their job and are unhappy, and only doing it so that they can get their pension and leave. They are mechanical, unfriendly, and quite bossy, all under the guise of "safety". Along with a fleet renewal I hope they are considering a cabin crew renewal. Admittedly there are exceptions as you noted on your Toronto to Vancouver leg. It always amazes how AC gets voted best airline in North America, standards here must quite low!

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